1. First Home Mortgage

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Columbia, MD

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First Home Mortgage

3.7 (3 reviews)
Closed • 9:00 am - 5:00 pm

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Freedom Mortgage Corporation

Freedom Mortgage Corporation

(7 reviews)

Tax department is useless. Had an unpaid real estate bill ( for the entire year of 2025) not only…read moredid they not mention anything, when I called they completely ignore me, even hanging up on me twice. I called on 16jan and they told me they would take care of everything and I informed them it was urgent and stated to pay immediately. 3 weeks go pass, not a single word. I called again (over and over again because no one can answer my questions). Someone finally said I had to pay it, after I've been trying to figure this out for 3 weeks. Now on top of a 400$ bill, they stacked fees because it was not paid the entire year. Mortgage freedom, sent me zero bills or called me at all to tell me I owed taxes. This is their job and they failed miserably. But they are quick to call when it benefits them. Don't use this company!

These guys are the worse! I didn't pick them; they bought my loan. When you contact them you…read moretreated like you're in collections. It's ridiculous. I've never picked them as a lender, but 2 of my mortgage loans have been sold to them, so I've been dealing with them since 2018 or 2019. This particular issue has to do with them paying out 2 home owner insurance policies. I called them about a month ago and told them I was changing home owner insurance companies. The company I was moving to pushes everything through underwriting, so it takes them a bit longer. Freedom mortgage ended up paying both the cancelled and new home owner policies for the same year and then they notified me that my escrow was out of wack by over $2000. I'll get the refund from the cancelled policy, but they ignored the fact that I informed them about what was going on. The biggest issue is they paid out 2 homeowners policies for the same year. What if the 1 of the policies was fraudulent... Can you imagine what I, the customer would have to go through to fix that... Freedom Mortgage SUCKS!!!

NVR Mortgage - Our new home

NVR Mortgage

(9 reviews)

Building a home can be an intimidating process and NVR Mortgage made it seem easy! They were beyond…read morefriendly and helpful and walked us through every step, answering all of our questions. I worked primarily with Carrie and Michael and they were both great. Carrie even took time out of her busy schedule to chat with me after hours and made sure I understood everything. Michael was very quick to answer emails. The service was prompt and I felt confident the entire time. We couldn't have had a better experience and I highly recommend them. As a side note, no one "begged" me to leave a review (as a previous reviewer suggested), they simply asked. This is not at all uncommon for a business to do considering reviews are one of the best resources for potential customers when choosing a service or product.

My overall experience was great with Michaellynn Bacon the loan processor at NVR. She was amazing…read moreand was the perfect example of someone who takes her job seriously and customer service. She was very professional , responsive and had wonderful follow-up. If I had a question and she did not know the answer she would research the issue until she found the answer. She is a great asset to team and definitely made the mortgage and home buying process much better. If it was not for Michaelynn my experience would have been much worse. She should really teach a seminar to employees on customer service. If you give out awards I would definitely recommend her for one in recognition of her excellent customer service.

Churchill Mortgage - Columbia

Churchill Mortgage - Columbia

(1 review)

I am so disappointed with my new mortgage company. I bought my house in July. My first payment was…read moredue in September. At that time, I was directed to send my first payment to Tennessee which I did. Only to find out after receiving a letter from their collection agency that my first payment was still due. I called the Tennessee office. They checked on my payment and said it had been received but they did not know where it was. I was told to put a stop on my payment which I did. On the 1st of October I paid the missing September payment and October. I was told to send the payment to the Pittsburgh office and told I should have sent it there anyway. Initially I was told to send the October payment to Pittsburgh. In the meantime, I have gotten two more calls from collection which is causing more stress than I need. I have MS and the stress is causing a flare up. I want them to get their act together and show me that they know what they're doing!!!

From the owner: Whether you're buying your first home, using down payment assistance, refinancing to save money or…read moreaccess cash, or purchasing an investment property, we'll help you find the loan that fits your goals. We offer a broader range of loan products than most lenders, helping you secure the right mortgage while reducing overall costs. We also offer innovative programs like Home Buyer Edge®, Certified Home Buyer, Rate Secured, the $10,000 Seller Guarantee, and our No Score Loan. We've helped more than 100,000 families achieve more stability and financial peace through smarter mortgage planning. Explore your options today with a local Churchill Mortgage expert.

First Home Mortgage - mortgagelenders - Updated October 2026

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