Guy was kinda rude when I was literally asking help about how to find the right parts to get for my vintage bike and he basically told me buy something or get lost. Wouldn't recommend read more

Visited here last week since they were the nearest bike shop to me in Charlotte with a Specialized Allez in stock in my size and preferred color. Enoch adjusted it for me and let me take it out for a test ride in the parking lot behind the shop. They didn't pressure me to buy it right away, and I ended up leaving overnight to think about it (and also try a Venge from fb marketplace). I asked if they (Wes and Enoch) could have a look at my 1970s vintage road bike, which needed some work. They said they weren't too busy at the moment and could have it fixed in 24 hours. I returned the next morning when they opened and purchased the Allez and picked up the old bike that they had fixed. I thought it was just a freewheel that needed to be replaced and possibly a new chain, but apparently the axle was broken and only pressure was holding it together -- I'm so happy this got found before a catastrophic failure while riding. My old commuter road bike rides so much better now. I highly recommend Enoch for any repairs. I took the Allez out for three weekend rides, one of which Strava informed me was my fastest 50 mile ride of all time, and the shifters are a HUGE upgrade over the friction shifters on the other bike for all the hills around here. Somehow I left my drivers license following the test ride with them accidentally and Wes called to let me know and offered to mail it to me if that was easier for me. He and Enoch also went above and beyond to help show me other accessories I asked about, a few of which I purchased but most of which I held off on but the knowledge was much appreciated, and Enoch also helped me take the front wheel off and get it loaded up in my car. Would definitely recommend First Flight for your bicycle needs. read more

I am out of state, called to verify stock on a bike that's hard to find and on closeout sale. Spoke to Wes, confirmed they had what I wanted and placed an order online. Wes was very professional, calling me back a short while later confirming my order, and letting me know that they would be inspecting the bike and shipping it out the next day. I was very happy with everything and looked forward to receiving the bike. Two days later, my order was cancelled. I only knew because I went through the process of registering the purchase on the shop app (recommended by the purchase confirmation page). Checking the shop app showed my purchase was cancelled, so I contacted FFB by phone to see what the issue was. Wes told me it was cancelled because it was flagged for fraud, I payed with paypal so I knew this should be a simple matter of calling paypal and sorting it out. I confirmed with Wes that they still had the bike I wanted, and told him I would sort it out with paypal right away. I asked if I should just place a new order online once it was sorted and Wes said yes. I wondered why after being so communicative two days earlier, they had opted to just cancel me without any indication besides the optional shop app status. Paypal confirmed that they had placed some restriction on my account, and I had to verify my identity with them for whatever reason. This had nothing to do with FFB and up to this point I don't fault FFB for cancelling the order due to a payment issue, although they did wait an extra day beyond when they told me it would be shipped out to do so. I immediately placed a new order, confirmed payment went through with paypal, and called to confirm it with Wes. I asked if they had had a chance to inspect the bike yet (I had been told two days prior that it would be done in 24 hours) and Wes simply said that "the guy who looks at that comes in at 4". He seemed busy or agitated so I just said thanks and asked him to get in touch if there were any issues (with payment, or upon inspection of the bike). Two days later there was no update, my paypal payment was still "Pending", and it is now Saturday, the last day of business for most bike shops. I called about an hour before closing to get an update and see if there was any issue with payment. and they did not answer. I assume my number shows and they can see who I am. I called three times during business hours to no answer. Today, Sunday, my order was cancelled again for "unforeseen circumstances and your payment has been voided". It is now the (bike shop) weekend (sun-mon), so I have to wait two days to contact any other bike shops looking for the bike I want. I have also wasted a week on this shop, while most of my other options have sold their stock and few if any remain. Their website says most bikes are ready in 24 hours, on Tuesday Wes told me the bike would be ready Wednesday, they cancelled my order on Thursday. I placed a second order with verified payment that same day, then they waited around letting my second order sit pending for 3 days and then cancelled it on a weekend leaving me high and dry. Might be a great LBS, would not bother dealing with them online. read more

Updated: so I went back to buy my son a helmet...and ended up getting my own bike. The original bike I wanted had been sold but they came out with a new model/color for 2018 and it was nicer then the plain boring black I was going to buy! So I have ridden this bike a couple of times with my son - it is amazing! It handles well, the gears are easy to handle and I'm able to actually load it on the bike rack (see attached picture). Oh one more thing - I had no clue what so ever how to install a bike rack. My son received one for Christmas. When I went to pick up my bike, McClean helped to install it. That was comedy in totaled but we managed. The customer service at this place is amazing. My son and I rode up this past week b cause his bike was making noises. They did some minor tweaks and he was good to go. I Am so glad I spent the extra $$ and got our bikes here. As usual awesome experience and best service ever. read more

First Flight Bicycles - Bikes Near Me - Statesville, North Carolina

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I traded a sweet vintage bicycle to this shop with the agreement that they would send me a nice, sealed bearing, wheelset (flip/flop single speed/fixed). A heck of a deal for them. What I received was a cheap loose ball bearing wheelset with hubs and rims that needed serious mechanical attention. When I complained the owner replied by sending me an article of 'why loose ball bearings are superior to sealed bearings'. I'm no amateur cyclist, and I am very aware of the advantages and disadvantages of loose ball/sealed bearings, I was very clear in what I wanted from the beginning and only after a bunch of arguing back and forth did he agree to send me another wheelset like I originally requested. To which I am enjoying very much. Here's where I have a real problem with this situation; if I had not known any better I would have just ridden the original set of wheels, which would have been a completely unfair deal. Now I do not know if the owner INTENDED to do this and possibly get away with it, but either was it was a bit shady. read more

Love this shop, the employees are very knowledgeable and always recommend exactly what I need. On top of the quality service and bikes it also houses the Museum of Mountain Bike Art and Technology. I can waste hours looking at all of the bikes in this collection. If you are in the area definitely check it out! read more

Bought an awesome Trek from here, have had awesome, inexpensive service on that Trek done. Now they are walking me through the selling process so I can get the best price. Always friendly, comfortable environment and knowledgeable staff. read more

It's nice to have a local shop in the heart of Statesville. They have a wide selection of bikes and are great for your typical weekend rider. read more

One of the best bike shops in America. Is there more to say than that? Great customer service. Great guys working there. Shop local. read more

Found them to be very dishonest about a bike I purchased from them online. They did not disclose some damage (only showed photos of one side- other side had rust holes). Also shorted me parts and made no effort to acknowledge that, or to send them. Also packed it carelessly and axles punched holes thru the box on both sides and damaged the 3 speed hub. Owner Jeff was rude, and made no apologies nor did he make any effort to fix it. Seemed to know all the loop holes. Charged $150 for the shipping cost one way, which actually cost them less than $50. Would only refund the cost of bike if we paid the shipping charges both ways. We provided pics of the damage from improper packing and of the undisclosed damage. They provided NO PICTURES. Paypal sided with us, and gave us a credit. First Flight got a black mark on their account. Would never buy from them again. read more

This is mountain bike Heaven! Never seen a shop like this before. What an awesome collection of rare discontinued brand's early sport models. I searched the collection thinking I would not find, and therefore suggest to the owner to look for, an old Amp bike from my neck of the woods in California. Sure enough upstairs there was one. Helpful service and great old store with goodies around every corner. In addition to 250 vintage bikes they also have tons of old bike parts grouped by type, old jerseys, posters and even a reference library of catalogs and publications. Take a trip there and also rent a bike for the great single track riding at Tsuli trails in Lake Norman State Park a bit south of Statesville. Muy cool! read more