I've been with Chase for awhile for both personal and business and I do love them. The features…read morethey offer their customers are great. The only issue I have with this location is that the parking lot is awful and oddly laid out. I almost got a flat trying to figure it out last time.

I have been a Chase customer since the converted from Bank One without a real need to have personal…read moreinteraction with anyone until now. What a bad experience. Two visits and still nothing accomplished. The first visit at the mattis branch I was told that I had to talk to a"banker" because apparently tellers at Chase aren't allowed to handle much more than basic transactions. The banker never came out to help. Waited an hour and left. The second was at the University branch and when I did speak with a banker he acted like it was a privilege to talk with him. No introduction, barely looked away from his computer and when I left there wasn't a thank you, a hand shake nothing. Needless to say they will be losing 4 accounts because of the lack of customer service.

The manager come and helped me out very…read morefast/////////:::::::://////////////////////////////////////////////////////:::::::://////////////////////////////////////////////////////:::::::://////////////////////////////////////////////

What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Student banking experts who strive to make your banking experience easy and more convenient all…read morewhile delivering 5 star service!

Worst bank EVER!!! They give you nothing but problems when…read moreyou are trying to dispute anything that is coming out of your account, but when there are things that are actually supposed to be coming out of your account they shut your card off and flag it as fraud.. bull!!! I am so over this bank!!!

First of all, I am a believer in the non-corporate status of credit unions, and that is the biggest…read morereason to join this one. It's staff and clientele are diverse. It's conveniently on campus and on University which is easy to get to. It feels like the small-time operation it is. You do get to talk to live local people at the branches and on the phone. This is a credit union that is made of Chambana people for Chambana people. For ATM usage, I have found the credit union alliance helps me avoid fees in travels throughout the country. That said, there are some small things that are annoying. Their home loan wasn't the best I could get shopping around. It was easier for me to finance my car with the dealer on a weekend. My spouse gets locked out of her ATM card because she doesn't use it every six months. Still, this is a good place to go to avoid supporting big corporate banks that abuse communities and individuals around the world.

Hopefully, you never need to call the credit union. You will never get to a person that is actually…read morein the bank. You just get someone from India. Cannot wait to get my loan paid off. I will never back here again!

Setup a meeting 5 days in advance with commercial lender Jason Eyeman. Showed up a little early…read moreand checked-in with the front desk clerk, then sat and waited for over 20 minutes. Then I asked the clerk if Jason knew I was there and she said "oh, he's out to lunch". Thanks for letting me know. Between waiting and taking time off/driving, an hour of my day wasted.

I don't have an account with this bank, but I went to the Urbana branch on Springfield Ave. in…read moredowntown Urbana to find out about the foreign currency exchange at their bank. The teller I talked to sounded impatient with me in explaining their service (her tone of voice, no smile, ways of answering, for example). She wanted to know if I'd be opening an account just for the currency exchange. If so, they "don't do that," she said. Again, the way she talked to me sounded like "looking-down-on-you" or "are-you-just-taking-advantage-of-us" to a potential customer because I was willing to keep the account for some time (to which she said, "ok"). She's supposed to be a supervisor, as the sign at the counter suggested. Her rather straightforward, no-mincing-word-talk sounded like this bank just wanted to make money, not to nurture loyal customers. I don't recommend this bank.

If you have put John Peck on as an employee, then you've got to be a good bank. So glad for y'all…read more Sissy

My rating is just average. I'm looking to join a new bank, and was hoping that the website would…read moregive me enough information to understand HOW the various checking account options work. Does this bank charge for mobile deposits (checks made out to me deposited via the app)? ever? always? Does it charge for any other kind of digital deposit (paypal, venmo etc)? I can't figure it out - it's like they don't really want me to know about how their accounts work. Sadly, this is likely to mean that I don't find out whether it's good to bank at First State. I'm not going to gear up to switch banks unless I can find one who still has what mine used to have before it was acquired by a bigger bank. I know websites take work, but building a static page that really lets folks know about the accounts the bank offers is NOT hard. Disappointed,.

Very poor service. Ladies at the counter were rood and uninformed…read more I used this bank as a shared branch due to my bank being closed today. Went through drive thru where I explained my situation and let them know I didn't have my account number. They assured me that I was fine. Signed the check and then was immediately told I needed my account number. Now I have a signed check. I called my wife, finally get the info. I bring it in where I am then told that shared branches won't cash checks. As I began to get pretty upset and explained everything I had been through, she simply smirked with a little laugh and said "sorry" turned around and walked away. This bank sux.

Very personal service, I've attended their annual meetings and their finances are very strong.read more

Went thru the drive up was told I had to come inside to cash a check. Went inside and there was…read more10 people in line and only two people working those areas. Thanks for taking my whole lunch hour to get a check cashed. Great customer service not!!!!!!!!

It's pretty hard for me to give any financial institution a 5 star rating, but I've been to enough…read moreand handled enough financial matters that I know that Busey is probably the best around. I've researched mortgage prices for myself and others numerous times and Busey has, without exception, been the cheapest place in town for the last 10+ years. If you need a home loan I'm not aware of a better option. I've also held several personal and business accounts at Busey and while I have had problems now and then I know from experience that Busey is more forgiving in most issues than other banks.

We refinanced our mortgage with Joy Chapman at INB and we were amazed at how painless she made this…read morecomplex process for us. Joy is a knowledgeable professional and easy to work with - she worked hard to help us find an amazing rate and make the refinance process easy. We are very appreciative for Joy's expert guidance and knowledge of the mortgage industry, her attention to detail in helping us gather all of the necessary documentation, and her efforts to make everything as convenient as possible for us. We highly recommend Joy Chapman and INB to anyone in need of mortgage services.

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.