My wife and I have been with Suburban Propane for a while now and we couldn't have made a better…read morechoice when we switched from another company. I am not usually one who gives feedback on service's however the level of service we have gotten from Mr. Mark McDaniels, Jennifer and the rest of the team there is second to none. Thank you for the great service that you provide. Be assured you have a customer for life.

From the owner: Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of…read morea diverse array of products to meet the energy needs of our customers, specializing in propane, fuel oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. With more than 2,900 employees, Suburban maintains business operations in 30 states, providing prompt, reliable service to approximately 850,000 residential, commercial, industrial and agricultural customers through more than 300 locations.

For months now I lose power to half my house off and on all day. Sometimes a minute, sometimes for…read morehours. I was told about 5 months ago that they would install a "recorder" to my meter to try and figure out the problem. Nothing happened! After that, I was repeatedly told the problem was within my house. I've now paid $200 for electrician. Of course, the problem didn't happen while he was here. Three days later though it went out, I called him back and he came immediately. Checked everything and found I was only get 120 not the 240 I was supposed to be getting from Entergy. We called Entergy immediately (the electrician took pictures) and explain. Power came back on about 15 minutes after that call. Man from Energy showed up a couple of hours later. Again, he promised a "recorder within a week". Last Friday I called to find out what was going on as no one has shown up to put on this "recorder". My power was going on and off the whole day. I was promised by both the agent I spoke with but also got a call from Barry saying it would be put on by Monday. Well, today I called again and was first told they couldn't find a ticket. Then told to call back and press 3 for the billing department as they could see old tickets. (They can't transfer a call! How ridiculous is that?) So, I called billing, was told that it isn't scheduled until NOVEMBER 11th. Can't get ahold of Barry as that line has been "disconnected". I'm furious that they don't give a crap AND they keep increasing the cost! If there was any other electric company I could use, I would be gone and not deal with this crap anymore. It has burned up several of appliances that I can't figure out how to add surge protection.

I wonder if this company is even American ran anymore. Every time I call and speak to somebody…read morethey're from a different country. Their English is very poor and they never follow through on what they're supposed to do and when you call them out on it, they blame it on the new guy. Terrible terrible customer service!

We have used Amerigas since moving here four years ago. With their recent delivery last December…read moretheir truck driver drove over the edge of the road and put deep tire tracks, front and back tires, in our front grass lawn leaving deep ruts because the ground was soaking wet from a lot of rain we had received. I have put in over six calls and two emails to their CS dept., which BTW is always in a foreign country, with no response and today is Jan 21. They have caused significant damage including to my sprinkler system and I can't talk to anyone at the company. It's virtually impossible to reach anyone locally. I have been assured time and again by their CS dept., when I can understand them, that I would be receiving a call but one has never come. I am taking my business to Ferrell Gas which I can call and talk to someone right in their offices.

This company is ridiculous! My father has rented a Propane tank from them since the 70s, and they…read morehave not maintained the tank once. It is rusting on the side, and back in April it started leaking. My father was mowing and smelled gas (thank God the house didn't blow up). The fire department came out and said he was down to 10% fuel in the tank (he just had it filled in February). My father had the tank filled twice a year when my mother was alive so there is no way, now that it's just him, he had used that much fuel. Amerigas still wanted to charge him $277 for coming out and fixing the leak?!?!? Now tell me, if you rent an apartment the landlord is responsible for the maintenance, right? I would NEVER recommend using Amerigas!

Moved from Little Rock to Bigelow. I thought getting away from entergy would be great. Now I wish I…read morecould have them out here. First Electric Cooperative is the worst company I've ever had to deal with. Horrible customer service and service all together. Please don't use this company.

I hate that I have to give them one star. It seems like too much. I feel held hostage to center…read morepoint. They can be rude and basically do anything and you have to accept it because there is no other gas company here.

These pricks started a gas service account to my residence and scheduled an appointment to have the…read moregas turned on the next business day. No problem. However, the service appointment was cancelled unbeknownst to me because the live technician that started my account didn't provide me with pertinent information such as a "deposit" is required before the technician can travel to my address. In response, I called their customer service line completely confused 2 days after the fact, in which they responded by telling me I owed a $75.00 deposit and a live technician can't accept payment over the phone. (OK....I'm not a shitbag, and I wipe my ass with $75.00 and don't even need a wet wipe when I'm done.) The irritating part is they don't allow technicians to travel to a residence over the weekend, so I'm stuck for 3 more days before a technician can and turn it on. Also, the average full time employee works a full day on a Monday and the douchebags can't schedule a specific appointment time to be at your residence. The only thing they'll tell you is, "A technician will be available between the times of 8 am and 8 pm to turn on service at your residence. You MUST be there, and a technician will call you. If you do not answer, the service appointment will be cancelled again without notification." I'm not sure when the f*ck I started living in the stone age, but this shit is unreal ridiculous.

They don't give 2 dying shits about anything but can you pay. I've explained to them people that I…read morejust started my job and needed a week extension to pay my bill but all they keep saying is you 2 months past due! I know that! But They wasn't listening to anything I was saying (I've been jobless and only needed a couple more days) I don't know what to do I have no help or family down here with 4 kids oh and it's always the rude black women that always seem to answer the phone

So they have a company called diamond construction , putting in new water lines and new water mains…read morethey busted my pipe out there and my resident.The engineer, he was very nice and professional.The people from construction were very rude disrespectful and they used my yard and the driveway.Well , a parking lot , let me reset

Why the hell hasn't my trash been picked up? Me and my neighbors have had our trash sit out since…read moreThursday! This isn't the first time. It wasn't a holiday so what's the problem? When trash pickup is delayed, we should be notified. I mean, you want your money on time. Well, we want our trash picked up on time too!