For months now I lose power to half my house off and on all day. Sometimes a minute, sometimes for…read morehours. I was told about 5 months ago that they would install a "recorder" to my meter to try and figure out the problem. Nothing happened! After that, I was repeatedly told the problem was within my house. I've now paid $200 for electrician. Of course, the problem didn't happen while he was here. Three days later though it went out, I called him back and he came immediately. Checked everything and found I was only get 120 not the 240 I was supposed to be getting from Entergy. We called Entergy immediately (the electrician took pictures) and explain. Power came back on about 15 minutes after that call. Man from Energy showed up a couple of hours later. Again, he promised a "recorder within a week". Last Friday I called to find out what was going on as no one has shown up to put on this "recorder". My power was going on and off the whole day. I was promised by both the agent I spoke with but also got a call from Barry saying it would be put on by Monday. Well, today I called again and was first told they couldn't find a ticket. Then told to call back and press 3 for the billing department as they could see old tickets. (They can't transfer a call! How ridiculous is that?) So, I called billing, was told that it isn't scheduled until NOVEMBER 11th. Can't get ahold of Barry as that line has been "disconnected". I'm furious that they don't give a crap AND they keep increasing the cost! If there was any other electric company I could use, I would be gone and not deal with this crap anymore. It has burned up several of appliances that I can't figure out how to add surge protection.

I wonder if this company is even American ran anymore. Every time I call and speak to somebody…read morethey're from a different country. Their English is very poor and they never follow through on what they're supposed to do and when you call them out on it, they blame it on the new guy. Terrible terrible customer service!

They don't give 2 dying shits about anything but can you pay. I've explained to them people that I…read morejust started my job and needed a week extension to pay my bill but all they keep saying is you 2 months past due! I know that! But They wasn't listening to anything I was saying (I've been jobless and only needed a couple more days) I don't know what to do I have no help or family down here with 4 kids oh and it's always the rude black women that always seem to answer the phone

I hate that I have to give them one star. It seems like too much. I feel held hostage to center…read morepoint. They can be rude and basically do anything and you have to accept it because there is no other gas company here.

These pricks started a gas service account to my residence and scheduled an appointment to have the…read moregas turned on the next business day. No problem. However, the service appointment was cancelled unbeknownst to me because the live technician that started my account didn't provide me with pertinent information such as a "deposit" is required before the technician can travel to my address. In response, I called their customer service line completely confused 2 days after the fact, in which they responded by telling me I owed a $75.00 deposit and a live technician can't accept payment over the phone. (OK....I'm not a shitbag, and I wipe my ass with $75.00 and don't even need a wet wipe when I'm done.) The irritating part is they don't allow technicians to travel to a residence over the weekend, so I'm stuck for 3 more days before a technician can and turn it on. Also, the average full time employee works a full day on a Monday and the douchebags can't schedule a specific appointment time to be at your residence. The only thing they'll tell you is, "A technician will be available between the times of 8 am and 8 pm to turn on service at your residence. You MUST be there, and a technician will call you. If you do not answer, the service appointment will be cancelled again without notification." I'm not sure when the f*ck I started living in the stone age, but this shit is unreal ridiculous.

So they have a company called diamond construction , putting in new water lines and new water mains…read morethey busted my pipe out there and my resident.The engineer, he was very nice and professional.The people from construction were very rude disrespectful and they used my yard and the driveway.Well , a parking lot , let me reset

Why the hell hasn't my trash been picked up? Me and my neighbors have had our trash sit out since…read moreThursday! This isn't the first time. It wasn't a holiday so what's the problem? When trash pickup is delayed, we should be notified. I mean, you want your money on time. Well, we want our trash picked up on time too!

The worst company I've ever done business with. Had to call several months in a row to set up…read moreautopay because they kept telling me it was set up only for me to receive a late notice. I gave a new card, was told it was 100% taken care of only to return home from vacation to over $1000 worth of meat in my freezer being ruined and my electricity being shut off without cause. You cannot trust this company. Managers will say they're looking into these issues and that they'll call you with a solution and then.. they don't. Go figure. We're considering solar at this point because this is RIDICULOUS.

Customer service rep was rude. I paid my bill 8 days before due date & still received a shut off…read morenotice! I was told bill was sent out 2 wks before due date..& then told first electric had no control over postal service. That being said, I also have no control over postal service; my bill was sent in ample time! Therefore, first electric should look at date of my payment check , as well as date their company received my check. Apparently it took a total of 9 days for my check to reach first electric, get posted to my account, & then clear my bank! This is unacceptable billing procedures. Plus if first electric encourages other payment options, there should be no service fee for these options....and I simply don't trust giving companies access to my bank account.