Back on July 17, I put in an order request for two toilets to be fixed as well as a leak in the garage. They assigned me Intertech maintenance group and took out $109 service fee for the visit. That is supposed to cover everything. After their first visit on July 28, I was told by their technician that I needed to get an HVAC technician to come out and move my ductwork so they could access the pipes. That confused me because the pipes are easily accessed under the house. . I then called my warranty company and tried to explain to the agent that there was no need for an HVAC person to come out. I then requested a second opinion, only to be told that they would have to charge me another $109 fee to get a another plumber out here. I found out later that was not true and that they a lot a second opinion for you on a case like this. But because I was told back in July by that agent that they could not assign me someone else and because I could not afford another $109 fee, I had no choice but to get an HVAC person to come out assigned by my warranty company. When they came out they told me there was no reason for any HVAC equipment to be moved. It was completely unnecessary and they could easily access the pipes. The HVAC guy then left and put in the report that it was unnecessary for any of my equipment to get moved. Then on September 18 Intertech Maintenance Group sent their second technician out and I was told that I needed to cut the wall down in my garage so they could gain access to the pipes. They said they would not do anything to fix my problem until the wall came down. So then I cut the wall down ( which by this point it was beginning to grow old black mold ) And every time the pipe Spewed, feces and urine and toilet paper we're running through my garage numerous times. I was then told by the third technician that came out from Intertech maintenance group a month later, that he did not have the correct equipment to fix our problem and he would have to get someone else to come out. He also stated that there was no reason that that wall should have been taken down. On October 12 the fourth and final technician came and assured us that the job was complete. When he arrived at our home, he had someone from their office on speakerphone ( I'm assuming it was the receptionist) and she was cursing at him and saying he needed to hurry up and get the F out of here as fast as he could because he wasn't supposed to be here at that time. I was not home that day. I am the only one on the contract with American home shield. Therefore I am the only one that is allowed to make service requests on my account. My boyfriend who was home at the time that that technician came , said that the tech had said that we needed a new hot water heater. This was after he said he had repaired the pipes and the toilets. Well that puzzled me because we had had no trouble with our hot water heater except for water overflowing into the tray at the bottom of it because the main pipe was clogged and hadn't been fixed. Next thing I know $109 more dollars was drafted out of my bank account by American home shield for a hot water heater that I did not give consent for nor did I speak to anyone about. This in turn put me in the negative in my Bank account and started making things bounce. I incurred several $36 bounced fees and I'm still in the negative as we speak. I have spent countless hours on the phone with American home shield trying to get this issue resolved. Because one week later on October 18 when I arrived at home the pipe was spewing like a fountain in my garage and again feces urine and toilet paper water covered my garage. Now the black mold has taken over almost all the walls in the garage. We have lost clothing bedding numerous items and have had to have our garage door propped open 6 inches so the water could flow out. We have not been able to do laundry in five months I have included pictures from when I arrived home tonight. I have left two messages for a supervisor or owner to call me back from Intertech maintenance after explaining what has occurred to a woman who answered the phone up there. No one has returned my calIs . I also sent them an email this evening and I sent American home shield one as well. On Friday, American home shield finally sent a second plumber out to look at the problem. When that plumber submitted their report, American home shield denied my request and closed my case. I am beyond words . All I am left with now is a hole in the wall of my garage, feces and urine water all over the garage after every time we flush a toilet, use the sink or shower. The tiles in the bathroom are lifting from water, tons of clothing and bedding and countless hours on the phone to no avail ! I simply do not have the money to get all of this repaired which is why I have a warranty company to begin with. read more
