Worst bank ever. They will hold your direct deposit checks until the next day so they can manually…read moreenter them. On top of that they do not offer other services such as tap to pay or Google wallets. Let not talk about the fact that they just really do not care about their customers and offering an ease of banking like they claim. Horrible!

On Thursday February 6th I called the Chadbourne location in San Angelo to file a dispute for a…read morecharge on my account. I told Marissa the issue, and she puts me on hold. She gets back on the phone and says hello, so I say hello. Then she starts telling me about my issue and states I don't know she seems kind of wishy washy to me. I respond with this is Paula you know the one that is wishy washy, and she laughs. She then asks me to hold again. She transfers me to Karen. Karen answers the phone hello, and I say hello. She rudely asks what can I do for you? I tell her my issue. I also tell her that she should give proper training to her employees on how to operate a telephone. Especially, if they are going to talk about the customers, and call them names. She doesn't apologize for her employee's behavior. Karen states that she can't assist me with my dispute because she isn't sure what category the reason would be. So basically she doesn't know what box to check. This branch has horrible customers service. I'm not sure what business allows employees to talk about customers in this fashion. I will be closing my account and taking my business elsewhere. In regards to my dispute the fact is I didn't receive the item, the item was a fake, and I don't want the item. I'm not sure what is so difficult about issuing a refund. I never had this issue with Bank of America.

This bank has friendly staff. They are very professional and courteous. I have had different local…read morebanks I banked with previously. This bank will do their best to help with home/construction loans, auto loans. They are knowledgeable and in my opinion the best bank in San Angelo Tx. They offer great rates on loans and great rates on savings. If you are looking for a new bank to call home the staff at Sonora Bank can help you out.

Sheer lack of any competence with this bank. When opening an account, the tellers have to input…read moreyour information. But when they can't do that simple task you have to physically go into the bank each time to show them what they got wrong. Then, if you also open a saving account and try to deposit or withdrawal money from the atm, you can't do guess what? Another trip to the bank where they act like it's your fault you want access to your money. Lovely attitudes all around. Lastly, they will turn your card off despite money being in both accounts, but they won't tell you they did it. God forbid it's on a weekend as you're SOL until Monday bc...you guessed it!! They don't work on weekends and don't have a support system set up. Bank anywhere but here.

If you plan on using the drive thru make sure to pack a lunch. You won't get out of there without…read morespending 30 minutes.

I have multiple accounts at Wells Fargo. I came by to open an account for my teenage son. The…read morelady who greeted me was very rude and suggested I come back some other time as she was too busy to help me and no one else was available. Very poor customer service!

They are great for all your banking and loan needs. They are local friendly people who are ready to…read morehelp you. I'm always impressed that I am greeted and they usually know me by name. Great customer service and friendly attitude. They have an ATM on site too.

I like ICFCU in San Angelo because the staff is very nice and they made you comfortable and of…read morecourse they are younger staff. I went to Balinger Branch. the staff out there wasn't friendly and look like they are not in a good mood but this is early in the morning. I do understand because they are older people that works out there and they stuck up Or they are tired after Christmas.

I have not lived in San Angelo for 26 years, but continued to bank with this institution. Despite…read morethe inconvenience of banking with a small outfit such as this one, I continued my loyalty. I recently had a need to perform a wire transfer, and was notified of a $25 dollar fee for doing so. I politely asked to have the fee waived to no avail. Not even after speaking with a supervisor. I got the feeling that they gave zero consideration to the request. I'm moving on now, and 1st Community will be in my rear view mirror. Serious customer service skills needing to be implemented here. Adios!

I'm not sure what their guidelines are for earning someone's business.. I wanted to transfer a loan…read morefrom my credit union of 30+ to San Angelo Federal if they could beat what I agreed to where the loan is. They wouldn't but they would match it. It's not what someone would want to hear to earn their business.. I'll stick with where I'm at

I have been a member of this credit union since 2008. The president is wonderful and always there…read moreto help the members and staff. Loan dept is 2nd to none! Great service, fast loans and the best car rates in town. They always go the extra mile for me and give personal service. I wouldn't think of using any other financial institution in town.

Very kind people working here; helpful over the phone and in person. Ms. Peavey was bery personable…read moreand professional when assisting us with a notarization. Location is easy to access, lots of tellers, parking, and atm.

Was able to deposit USPS money order in the bank…read more Would be nice to be able to deposit it by mobile banking though one of the most beautiful branches I've seen (2024)

I just relocated to the San Angelo area, and needed to open a banking account. When I came in, the…read moreguy who came in behind me was waited on first. I'm sure it was an oversight, but when Jacquelyn saw what happened, I didn't even get a chance to sit down. She immediately invited me into her office and took care of me. Jacquelyn was by far the most helpful, attentive and courteous person in banking that I've worked with yet! She was thorough, and worked to help me understand each of the plans being offered, and their benefits and weaknesses, to ensure I picked the right option for my needs. She had probably the most thorough knowledge of the app used to work with the bank, that I've ever seen "in any bank"!!! This woman is an "apple of GOLD" in your midst. Reward her, honor her, and utilize her many gifts. She is priceless!

My mom uses this bank because it was close to where she lives. BUT, it is a terrible bank. Staffing…read moreis never adequate, service is slow and rules and regulations are more than at other local banks. Their statement paperwork is filled with legal jargon (wasting paper) that is hard to wade through. Statements are laid out in the most inconvenient way for balancing a checkbook. Nothing about the branch points to quality or service. I would NOT call their staff friendly or courteous, but rather awkward in their interactions with customers.

Service with a smile - personal banker is a plus!read more

Did business for 18years with this company. They up and left the community shut down the location…read morekept atm a few months longer and eventually took that away from us also. Without giving one thought about alll the people in this town that did business with them. I couldn't even get a loan out with them but yet got one with someone else.