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    Payment 1 Financial

    5.0 (1 review)

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    6 years ago

    The people at Payment 1 are extremely friendly. They are very helpful. Made it easy and stress free.

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    Texas State Bank

    Texas State Bank

    (3 reviews)

    Worst bank ever. They will hold your direct deposit checks until the next day so they can manually…read moreenter them. On top of that they do not offer other services such as tap to pay or Google wallets. Let not talk about the fact that they just really do not care about their customers and offering an ease of banking like they claim. Horrible!

    On Thursday February 6th I called the Chadbourne location in San Angelo to file a dispute for a…read morecharge on my account. I told Marissa the issue, and she puts me on hold. She gets back on the phone and says hello, so I say hello. Then she starts telling me about my issue and states I don't know she seems kind of wishy washy to me. I respond with this is Paula you know the one that is wishy washy, and she laughs. She then asks me to hold again. She transfers me to Karen. Karen answers the phone hello, and I say hello. She rudely asks what can I do for you? I tell her my issue. I also tell her that she should give proper training to her employees on how to operate a telephone. Especially, if they are going to talk about the customers, and call them names. She doesn't apologize for her employee's behavior. Karen states that she can't assist me with my dispute because she isn't sure what category the reason would be. So basically she doesn't know what box to check. This branch has horrible customers service. I'm not sure what business allows employees to talk about customers in this fashion. I will be closing my account and taking my business elsewhere. In regards to my dispute the fact is I didn't receive the item, the item was a fake, and I don't want the item. I'm not sure what is so difficult about issuing a refund. I never had this issue with Bank of America.

    Payment 1 Financial - financialservices - Updated May 2026

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