You get what you pay for! While it's a great price, the 2 times I've been here have left my nails in horrible condition. The first time was ok- I noticed my nail tech used the same tools for both my friend and I, but decided to look past it. I returned a couple weeks later for a refill and to fix a couple broken nails, but the fill-in completely ruined my real nails. It was so bad I even considered getting the extensions removed at urgent care Such a shame considering their techs are nice & prices are good :/ read more

It was a nail salon that I liked going to for their services and prices HOWEVER I was told instead of waiting the 45 minute in store I could leave and come back. I came back before the 45 minutes was up and they said I missed the person who would've service me. The person who told me I could leave, did not want to speak to me but had someone else speak for her and she told the person what to say. I don't care about the work or prices, I will not allow any to tell me one thing and not take accountability for their miscalculation of time. My money may not affect them but I WILL NEVER RETURN because of disrespect. read more

My daughter was very satisfied with her pedicure and manicure. I was very happy with the patience and enthusiasm the nail technician had when she polishing my daughter's nails. She even lifted her out of the chair and placed my Baby in the seat so she can dry her nails and toes. Very satisfied and will return. Thank you. read more

First Class Nails & Spa - Kid's Pedicure. - Waxing Near Me - South Orange, New Jersey

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This place gets two stars for their ambience and the accommodations for young children. My daughter enjoyed her experience but the manager got a lil snippy with me. She moved my daughters snack but tried to blame it on my daughter. Big no no... you're an adult... it's not that serious... say you don't know what you did with her snack. Anywho... she says she'll give my daughter her snack once I point out where it is... SHE NEVER DOES. I get up and do it between services. Now, my services.... I was cut twice by my pedicure nail tech. The first time was during callous removal... she must have been new. She took off all my skin on one side of my foot, so much so it started to burn from air exposure! Secondly, she did not cut my cuticles. The manager looked over and said that the nail tech did. She did not. So the nail tech starts to cut my cuticles and she cuts my toe until it bleeds. Doesn't say anything to me. Saving grace: My manicure nail tech did a great job. She also did my eyebrows. She seemed to be 2nd in command to the manager. My only complaint for my daughters service is that they didn't have toxic free nail polish like ginger and Liz. Also, the manager who did her nails didn't ask me if the color my daughter chose was ok. Like, my daughter's not paying my dude... ask the person paying! I WILL NEVER GO HERE AGAIN! Instead, i will encourage another nail salon to incorporate a children's chair. read more

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PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THAT PLACE! All the previous reviewers who rated it a one star are telling you the truth and I can attest to that because I have had not one, not two but three incident at that place! The most recent one happened on 09/28/21 when I went there for a gel manicure, on the same day (not even the next day), the nail polish started to peel off! Now if you are familiar with the "Gel" nail polish method, it is suppose to last 2 to 3 weeks. Well this one did not even last a day. When I went back the next day to inform the nail tech and schedule to have my nails fixed, she basically told me that she could only accommodate me on that same day or the next day. I explained that the timing didn't work for me because I was on my lunch break and the next day I wouldn't be able to come back either due to work. The tech basically responded that those were the only days she was able to offer me. She then gave my the owner's phone number (Carlos). When I contacted the owner he was extremely rude and disrespectful and he pretty much said to me that it wasn't his fault that I was unavailable at the times his staff could accommodate me. No one took any responsibility for the mistake or the inconvenience it caused me. When I told him that NO ONE from South Orange ever recommends his salon, he got upset and hung up the phone. The prices may be cheap but you get what you pay for. I should have known that something was wrong when the locals don't go there. When I ask my neighbors for recommendations First Class is never on the list. Lastly, if a place needs to specify in their names that they are a "First Class" establishment know that they are absolutely lying! read more

First Class Nails & Spa - Waxing Near Me - South Orange, New Jersey

The worst customer service. I got my nails done on Wednesday with the dip method. Now 1 day later my nails are cracking and one nail chipped. I go to show the nail tech and she tells me I need an appointment for her to fix it (mind you I didn't have an appointment when she did it and took my money) I told her I am going away the next day and have no way to make any appointment and she says she can't help me. Myself as well as another customer tried to explain that making an appointment would not work for me, we also said maybe I can come back at the end of the night, she began to ignore me and kept working on her customer. After paying for my nails and giving a nice tip I have to go away with messed up nails. Will never go there again. THE WORST CUSTOMER SERVICE EVER. read more

First Class Nails & Spa - Waxing Near Me - South Orange, New Jersey

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AVOID!!!! Here is my full story... My gel mani experience itself was pretty good. It looks really natural, which is nice. Not sure if I was talked about because I don't speak Spanish--they just seemed to be talking about food. It was more expensive than a few other places in the area, but you pay for more of a salon/spa experience (nice music playing, classy decor...) I was at 3 stars but I dinged it down to 2 bc I came home with my mani at 6pm, and by 2pm the next day there was a big chip just like other reviewers said. (And all I'd done was eat dinner, sleep, and drive to my parents' for thanksgiving!) Ok now it is 3.5 days after mani and 2 nails are peeling off, there's the big chip on my thumbnail and now another one where the fill in was done badly. See photos. Down to one star :( read more

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They have nice interior and very clean BUT for $70 which was a regular pedicure and a UV gel manicure with gel color, they should not rush because someone is waiting. Also on more than one occasion my toes were done but someone who was new and appeared to be training still. Not only did she not speak English which is very annoying when trying to communicate what you want but she did a horrible job. My suggestion would be to make the customer aware that the worker is new and maybe offer a discounted rate or let the customer know when the next experienced worker will be available. I will not return or recommend this place. read more

The owner/manager and Beatriz are very nice. I come monthly for spa pedicures and have been coming for about 5 years now and finally found my favorite person! Beatriz. She has great work ethic and does an excellent job. I gave four stars instead of five because the staff always let people talk loudly on the phone, be on speakerphone, or watch videos and shows on their phones without headphones !! It's so disruptive and ruins the salons vibe which is quite pleasant before customers come in disturbing it. read more

These people are rip offs. I used to come here regularly and now I came back after moving to Florida. My mom goes regularly because of me and she made my appointment while I was in town for the holidays. I paid $119 for me and my 9 year old to get regular pedis, my daughter got gel French mani, and I got acrylics with gel French mani. I was there for 2.5 hours and had to leave before I got my nails painted. They said to come for my polish cause I paid for it. I go back and got my gel French paint and they charged me an additional $25!!! The owner said $20 per pedi = $40, she said $28 for my daughters French gel nail polish, which would mean I paid $51 for my acrylics and Gel polish. So why did I pay an additional $25 when I finally got my nails painted!? She said $25 for the French little V design. So you're telling me acrylics with gel French polish is $76?!!!! That's ridiculous. They said I paid for the paint and after getting my nails painted they charged me more money. Mind you I had to come back only cause they were slow. I had a 2pm appointment and left at 4:30 with no paint on my nails. All to come back and pay an extra $25. I will never come back here. read more

First Class Nails & Spa - Waxing Near Me - South Orange, New Jersey

Went today with my daughters for holiday nails. We have been there many times and they always do a nice job. Best to make an appointment.

Prices are very reasonable. Staff was nice and friendly. Best to make an appointment, just in case it packed. Over all I was all good with my manicure and pedicure. read more

Most of the time I leave this place very happy! I only come for the spa pedicures because I usually wear UnI Pressed Press on Nails on my hands. I do recommend soaking ur feet at home first because they only put you in hot hot water if you ask for it really hot. Then when they do, they are ready to get u in and out so you only soak for about 1-2 mins. Ridiculous. I just wish the people were more consistent so I could always have the same person and I wish they would enforce their cell phone rule. I recommend the first class spa pedicure! My fav! This place also doesn't smell like nail polish and chemicals, Hispanic women vs Asian women, and they play good music. read more

Carlos; I'm actually glad that you replied and especially even more glad you responded in the manner in which you did. It shows and just confirms that the OTHER reviews, including mines support that you and your staff have very poor customer service skills. Or I should say, that you do not have any at all. The very first time my toes were done, the nail polish came of my toes the next day! I returned and told the lady in the store, and she had my feet polished for free, when I returned (3 days later). She fixed the error or issue that was done from the poor service. Which was satisfactory to me. And it was actually that day, where my skin was buffed off of my toe. It was that day my skin was broken so bad it took a while for it to stop bleeding. Not to mention it was in a lot of pain. Last week, I returned, with the hopes that that issue would be rectified in some way shape or form. I did not have anything in mind but I wanted courtesy for her bruising my toe. With that in mind, I requested to have another lady to do my nails and eye brows. I specifically told the other lady I did not want the same girl who bruised my toe to do my nails. I had an extra long wait. I did not mind, because my request to have someone else provide me services was granted. The lady took me to the back to do my eyebrows. As she was preparing things I explained to her what the girl did. I took off my shoe and even showed her the damage. In that moment, my toe was still in pain from getting the skin buffed off. I requested the girl to please keep my brows big. I like them full. She said ok no problem. But did she do that? No. She retaliated against me for telling her a complaint. Is that how your customers are treated in your salon? Yes. Confirmation by her actions. She took off half of my brows. What was she getting by doing that? It's hair and it grows back. But that's how petty she was. Poor customer service. And I know you don't understand. It would take a professional individual with common sense to do so. Irregardless to that I only went back to have the girl with the bun in her hair to do my feet. Because she did a great job the last time and SHE TOOK HER TIME! I was giving this salon the benefit of the doubt. But you're actually right. Your salon was not worthy of that benefit at all. Thank you for demonstrating that. And Carlos, a little FYI, The reason why your salon received the poor rating is indicative to the same reasons why you're a TWO POINT FIVE STAR SALON. POOR CUSTOMER SERVICE. 50 people cannot be wrong! Do you think I'm upset, by being asked to leave? No. Not in the least. You don't have that power sweetheart! But asking me to not return is not going to fix the problem. Because your customer service skills will remain the same. And slowly people will really look and pay attention to all the Yelp reviews. Experience it for themselves (God forbid) and you'll eventually go out of business. People want to be respected, appreciated and thanked for patronizing businesses. Not mistreated for discussing a wrong that was done by YOUR STAFF. That's abuse. Thinking that you got it like that. Well you don't. One day, you'll have the hard dose of reality that you need. Keep in mind that you're not the only salon in south orange. You're just the only one with poor reviews. Oh and by the way, tell the lady from today thank you. Because I actually found the salon I was supposed to go to initially. And they're reviews are FIVE STAR on yelp! Have a great weekend! Updated Review May 27, 2015 I had got white acrylic tips from this salon the first time I visited on May 4, 2015. Had on filling 2 weeks after (same day my eyebrows were taken off). So now today I have nail fungus. On two nails. Left index finger. Right thumb. read more

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You know that saying three strikes and your out, well that isn't the case here! This is my third visit and I can honestly say I love this place. I always get a regular pedicure and my nails wrapped, ilast me for a whole month and this is without Gel. The nail technicians are kind, understanding, and patient. My first experience wasn't the best, but I've learned not to penalize a location because of one persons actions, just ask for someone else, because we all have our days. The ambience is relaxing, so it definitely passed on the Spa feeling besides all the great Spa treatments that are available. I would definitely recommend this to anyone. The place does get busy, booking an appointment would be the best option if your on a schedule. I hope this is helpful. read more

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Well let's start by saying this is 7 to 10th going over the last year or so. Always do the same services.. last week I go in and informed them I have an appointment for the special pedicure and manicure.(55) Pedicure was fine get to my nails now it's 5.00 more because I get 3 colors. (60) Mind you this not my 1st time there and I was just there 2 weeks prior. So the owner say it's always been that . I said fine whatever. I go to pay the owner charges me 75. I'm like I did the special pedicure and half price manicure (55) She states we don't have a special I'm like this not my 1st time here and the sign in the window. The owner says oh there's a sign and walk out side to look. It's the ordacity for me . Like your the owner and don't know your signs and deals. They probably do this alot to people and they not paying attention. But they lost me as a customer. BAD CUSTOMER SERVICE. DONT PAY ME LIKE IM STUPID. read more

Gel nail polish chips soon after manicure. they will fix, but who has time to go back and wait again. I have had it happen to me more than once. Once i had to go twice in one week. my biggest issue is they have signs posted that you can't use cell phones. However, every time and I mean every time I go, there is some rude person who is on a cell phone talking loud and taking away from what should be a relaxing experience. quite frankly I do not want to hear other customers phone calls. when I asked the woman who appears to be in charge she looks at me like I am crazy. sometimes she will ask people to get off the phone but most times she does not. she told me when she asks the customers to get off the phone they get mad. Why have the signs posted. most times if one customer sees another on the phone then they feel it's OK for them to be on the phone too. it really gets out of control and takes away from the experience. If you are not going to enforce then take the signs down. convenient because its close to home. First class I think not. read more

I had gotten my nails done with the dip powder. They were cracked by the same night. I came back the next day to get them fixed and they were horribly done. There were black specks and lack of color on many nails. When I asked for my money back, I was refused the money. I was told that all they could do was fix them but at that point, there were already extremely thick and done very fast and sloppily. The owner told me there was nothing he could do and would not give me back my money. I will NOT be coming here again and if you want your nails to look decent, you shouldn't either. read more

my fav nail place for 7 years. They are always willing to make it right and don't rush the job!

This place is great FOR THE PRICES. I personally love it, it's clean, comfortable atmosphere, and really friendly workers. Only reason for four stars is they still make you wait a bit even if you have made a reservation. Quite frankly, I'm not sure what these reviewers are expecting for a cheap priced nail salon. If they want an absolute perfect experience (which there is nothing wrong with that!) then go somewhere with prices that would reflect that. As a student, I can get my nails done cheap and nicely! For anyone confused on the student discount, it does not apply on any special deals that take place Monday-Thursday. When you are paying "full price" (ie no special deals on week days), they offer 15% off with a student discount. I honestly suggest a regular pedicure! $20 and includes hot towel, gel paraffin, and a really nice massage. read more

I've been coming here for years however I have watched the quality and customer service go downhill. I was hesitate to give a bad review in the past but today is enough. I scheduled a 4pm appointment for mani and pedi for me and my 9 yr old. We waited until well after 4:30 before they put my 9 yr old in the "Princess Chair" and rushed her through a pedicure while I still waited for a chair. They made her foot bleed and then stood over her and had her twist her entire body and arms while she gave her a sloppy manicure. This was my last visit. So disappointed. But the owner has increased the traffic over the years so it appears that she could care less. read more

I'm sorry to see such reviews about this spa as this has never been my experience here. I've been coming to this spa for 5 years since I moved to the area and I love it. Never have had any fungus or infection ever!! I have had pedis and manis, gel sets, and silk wraps. The service is always great. The shop is clean and professional, but most all of the techs speak Spanish and English. Great location. Good variety of services offered and skilled techs. This will continue to be my go to location for nails in this area. read more

First Class Nails & Spa - Pedicure - Waxing Near Me - South Orange, New Jersey

First time getting my pedicure done here and they did a really good job! The treatment was better than my old salons. It was soothing and relaxing and the customer service was very good too. The lady who did my nails constantly smiled at me and laughed and the head lady in charge was kind as well. Definitely going back :) read more

First Class Nails & Spa - Regular pedicure: Nail color is Essie's "French Affair" :) - Waxing Near Me - South Orange, New Jersey

Do not go here, it may look nice and be clean but the customer service is AWFUL! The ladies are not friendly and they don't smile --a pet peeve of mine because I have so many years of experience in customer service. When I first came here a few years ago they had 4 stars on Yelp (the reason I went in the first place), I believe it was pretty new at that time. It's interesting to see that they are now at 1.5 stars, but seem to be doing nothing to improve the way they are treating people. It's simple, if you want your business to continue to grow, you listen to customer feedback and improve. If not, you'll build a bad reputation and potential clients will be turned off. I hope this place gets it together. read more

Went in today to get a pedicure. I got an extra leg massage. Tatianna used the right amount of pressure for me without me even having to say anything. Kudos to Tatianna. read more

I have come here several times to get my nails done and they do not well on nails. For starters, the nail techs are rude and make faces as they're doing work. Secondly, they made my nails uneven and different shapes all on one hand. I recently went to get a pedicure and the nail technician told me that my toes were dry. I put my shoes on and get back home and I took my socks off and my big toes were messed up. Needless to say I will not be returning ever again. read more

First Class Nails & Spa - Waxing Near Me - South Orange, New Jersey

Do not ignore the reviews that mention the workers talking bad in front of you because its true and it happened to me. Spanish is like the 2nd language in the US. They should be mindful of this. That is rude. My nails were subpar. I could have went up the street for far better quality & customer service. I'm usually generous with my reviews but I would not recommend this place. read more

The salon is clean ( i think/hope) because i get cut every single time i go in here. If it wasn't for the proximity to campus I really wouldn't return. I am very happy to not have to go back any more! The experience is just pretty average, the owner is rude, and I get charged a different amount every time I walk in there. They offer a student discount but pick and choose when it applies? Confusing. Some of the nail technicians are very sweet and do a very good job! others are rude and make me feel uncomofrable like im inconveincing them. overall, wouldn't reccommend if you have other options! If you are a student and this is the place that offers the " best deals" in the area, it will suffice, but make sure you stand up for yourself when they try to bully you to pay NOT what their advertisements tell you read more

it's very bad place I wouldn't recommend this place , I pay today 50 dollars for a pedicure , also the employe that did my feet was doesnt speak English and knows what she is doing, the boss keep insisting for me to pay the 50 dollars , I wouldn't go back there or recommend anyone read more

I was nervous about going with all the bad reviews, but I had a coupon from Oasis hair salon and wanted to use it. The place was nice inside, and I appreciated that a callous wrap and scrub were included. I agree with some comments about the need to speak Spanish, but I got by with my old college Spanish skills. I also agree that the technician in the front makes you feel unwelcome with her tone of voice; that needs fixing. However, the other ladies are nice, do a good job and tried very hard to execute the design I asked for. I Also agree that the "one with the bun" is more detailed and skilled at designs (one nail was redone 4 times by 3 techs until the "bun" became available. )I would go again, as I am pleased with my mani-pedi, but I may go elsewhere for any elaborate designs. Disclaimer: I brought my own polish. read more

First Class Nails & Spa - Here is the executed design - Waxing Near Me - South Orange, New Jersey

Absolutely the worst salon I have ever been to. The woman refused to put a design on my nails because she said they were "too long" I told her I wanted gel polish to be used and she insisted on putting regular causing all my nails to chip not even 1 hour after leaving the salon. I don't even know how they're in business read more

I am confused by the poor reviews. I've had gel manicures and pedicures here. The staff shapes my nails to my liking and polishing is neat and clean. They are very efficient, clean and following COVID precautions. They don't have a big staff right now so have had to wait even with an appointment. But it was worth it. They also have lots of colors for polish and gel. I was happy with my services. read more

If you are into décor and the appearance of a first class salon without customer service, then this is the place for you. I used to visit this salon faithfully when they first opened. Then the service dropped off significantly shortly after. There is one technician who has been there from the beginning that is very polite. The owners are hot and cold, but other than giving either of them my card my interaction with them was minimal. The technician Nancy "graduated" to become a "gel" manicurist. She is rude, speaks adversely about the patrons in Spanish. She caught me looking at her when she was complaining about a customer who asked for the nail polish to be corrected. Yes, Nancy I caught you - AGAIN! I will give them a "B" for keeping the place clean and an "A" for appearance. As soon as a pedi is finish the basin and area is cleaned. They use ultraviolet light to clean the nail tools. They have a menu of appealing services. If the customer service was better I would love to try them. I visited the salon late last month because I had another appointment. A mid Saturday morning and First Class had 1 patron; which should be a sign to the owners; they should take these reviews seriously or they will be out of business. Like the other reviewers Nancy was in rare form, but the long time manicurist did my pedicure and manicure. She is polite and professional. Thankfully my visits there are very far apart, since I found another salon that recently opened not to far from First Class. It would be a great shop if their could work on their customer service skills. read more

I got a gel manicure on a Tuesday and it chipped by Saturday. The manicure was rushed and sloppy. Very few of the staff are friendly- most seem annoyed when customers came in. The only positive is the $20 gel happy hour but it's not worth it for the poor job that was done. read more

We made an appointment for 2 o'clock. They didn't take us until 2:30. Then when they had us sit we waited another 30 minutes. We had 4 people and by the time two we're done, the two others were just starting their manicures. My toes have paint on my skin and the lady tried to soak my nails in the acetone for almost an hour but I refused. Won't be going here again. Very rude front desk people as well. read more

Always get seated quickly. Great variety of colors. The ladies take their time and my gel manicures always come out great and last long! The wax at the end is nice too read more

Update: The transaction posted to my statement as $50. Bear in mind that the merchant copy receipt that I signed and agreed to is in the amount of $45. She essentially stole money from me by way of forging a receipt with my signature. I've since contacted my bank and will be in touch with my lawyer as this is now INVOICE FRAUD. read more

I can't believe I am even writing such a negative review. I was going to put them on social media but I decided against it. Such ugliness is in the business. Though I've been here many times the disrespect was out this world. As a African American women I've never been so racially profiled in my life the way I was today. I was asked to pay before services was done (which was news to me) and when I do pay the payment method was incorrect. I asked both sisters to void the transaction and they both said "that device does not work like that." The first lie!!! Lol I'm like that's impossible that you can't void a transition. After all she was able too -____- she then go on saying "people like me" ask to void and leave without paying. And I'm like well that's not my case at all. She then faked as if she was going to void and never did. She told me I had to pay again before She can void the first transaction. Y'all this was BS to the max. She continued to belittle me in this nail salon I began to cry because I then realized what was going on. I left with paying for my nails. Because I don't steal from nobody. My morals are HIGH! This is for sure my last time going to this salon! read more

When the sister /owners first opened this was a great place to go. But now that they have expanded it is clear that their standards of whom they hire is very low. There was a time you could count on anyone there being capable of doing your service. Not any more. They speak in there language, the newer staff members are rude and dont seem to have any experience. While getting a pedicure i was sliced with the pomice because she wasn't paying attention. Looking at everything else BUT my foot. Then i warned her of a trouble spot on my finger and she cut me... i just got up and politely left. The owners dont seem to care so beware.... read more

First time I went there the experience was ok but a few days later my gel manicure started to chip. I recently went back to get a pedicure which was ok but what pissed me off was when I noticed the next day they charged my card more than what I wrote as a tip. I called and went back to get this problem resolved and the owner told me it was my bank fault for the error that was made. Absolutely not. This is unacceptable. If they took extra money from me there's no telling who and how long they've been doing this. That's dishonest and plain old stealing. I will NOT be going back. read more