Stay away unless you like being told lies, such as departure times, pick up times, travel routes, and more. Two recent trips, one to NYC, and one to Boston were fraught with problems. Regarding the former, we wrote a letter to the owner, Maria Manouvelos-Baker, which was met with a nasty reply, and did not even address most issues--it merely cast blame on a young driver and the bus company they use!
As to the Boston trip yesterday, the time of departure from Boston was published as 4:30, and we planned accordingly with our pet sitter. When we were about half-way to Boston, the travel escort announced the pick-up time would be 5:45, and told us to be early. Actual arrival time of the bus for that pickup was 6:30. And the tour escort insisted he was right on time! PLUS there were 2 people missing. We understood the policy that anyone late would be left. However, without announcing one word to his intent, the tour escort had the driver pass several entrances to the pike for our return trip, only to circle back through the city to pick up these two missing people. Apparently a full busload of customers makes no difference to this company. We arrived home at 10:30 pm vs the estimated time of 7:30! We will NEVER use this company again. Furthermore, we were insulted by both tour escorts, with statements like "Lighten up people." and "Would YOU like to be left behind?" --this last comment somehow blaming the victims of the couples' complete disregard for others.
When a company says they will do one thing, but does another, how would you rate it?
Let me know if you'd like more details...but if the truth matters to you, Keep Away from this company! read more