I've used CarMax before as they buy vehicles outright and I've found that their offers are…read morecomparable to dealers that offer you a trade in. All of my experiences here have been good. With this in mind, my daughter is thinking of selling her vehicle and we set up an appointment with CarMax. We did the online appointment process and it was so easy. When we arrived a person was expecting us. They asked a few questions, took the keys to have the vehicle looked at, offered us water bottles and offered to show us some vehicles on the lot. We decided to walk the lot by ourselves and then hung out in the waiting area. They have a nice setup with a monitor by the waiting area to show whose vehicle is currently being looked at and what order your vehicle is in. Looking over the vehicle took about 20 mins then they provided an offer. It was lower than my daughter was expecting so she declined. They did let us know the offer is good for 7 days. Overall the experience was easy and seamless. Every employee we came into contact with was friendly and helpful. In my past experiences when I did sell them a car, that process is easy too. You bring your title and all of your key sets. They take your vehicle, cut you a check and it's done. It is really that easy - no gimmicks!

Ok, first: the chairs could use an update. I was literally so uncomfortable with how gross and worn…read morethe chairs were at the desk where I needed to sign the paperwork that I actually just stood (awkwardly) the whole time. The adjacent waiting area with cushy chairs was nice; the ones for doing business have seen better days. Barring my physical discomfort, the balance of the experience was pleasant and expedient. Rather than use the kiosk, I checked in with a real human. She pulled up my online quote quickly and we were on a roll. Btw, the offer was about $1,000 lower than another local company, but from the time I got the quote until I went to actually sell the car, that place shuttered all STL locations, leaving me with markedly fewer choices. I recommend getting several online quotes before you head over. I walked in with my title as well, ready to hand over the keys and say a final goodbye to my beautiful 2016 Mazda 6, so there was no emotional roller coaster for me. I didn't waffle on the decision or need the allotted seven days the quote is valid for. Kudos to the staff! Each person I interacted with was incredibly kind and efficient. Soup to nuts, it took much less time than I anticipated. They offered to send me home in a Lyft, but I'm not a fan, so I paid for an Uber.

Great place to buy a used car they have a very good rating and they're very friendly. They have a…read morelot of nice used cars on their lot and would buy from them again. Mike is a great guy

This dealer will do whatever it takes and provide top notch customer service to get the sale. Not a…read moresurprise here. But the fact that they will fraudulently pass inspections is another level of insane. I searched for cars for months, looking for the perfect combo of low miles and decent price. I came across a ton with super high miles and I was trying to stay under $8000. This was my 16 year old daughters first car. It is a single family household so getting something for her fell all on my lap. So I wanted to get her something that would last. I found this PT Cruiser, it had under 20k miles and was right at the $8000 mark. I felt that at the very least, the car was a garage car that was lightly used and would need items replaced that were just old. That was ok with me. The customer service was great, I had my own financing. They brought the car too me and to get paper signed. Mike the GM did this himself. I thought it was a nice touch! This was in November 2022. My daughter started having issues almost immediately with the car. Burning smells, brake lights coming on (after 7 weeks) , heat not working, clunking. I had someone do a quick check over the car when I first got it, but after a month or so of issues, I took it to the shop. I was faced with $3700 worth of repairs. $2600 of which were ALL SAFETY issues! The shop let me know that the car could never have passed inspection and someone surely turned the other way when passing it. The struts were also blown, this was a $1100 repair, and I ended up having them do work for both the safety issues and the struts. I titled and registered a car that had a fraudulent safety inspection. I contacted the dealer, I spoke to Mike a few times. He tells me Midas does their inspections and I let him know there is no way it could pass. The list was extensive and were mainly brake issues. He keeps pushing me off saying he will look into it. Asked for my paperwork from the mechanic and I sent that. He will not respond to emails. Will not return phone calls. He is now dodging me. I told him I would give him time to resolve this and reimburse me for some of the cost, specifically the safety issues that should have been addressed prior to selling the car and that I will assume the cost of the struts. Now, I have to report them to DOR, MO Highway Patrol and a few other agencies that investigate inspection fraud. I also have to see my options with a Consumer Protection Attorney. The part that bothers me the most is I told them this was for my teen daughter. My baby could have been seriously harmed over safety issues. She has transported her 3 year old sister to school on several occasions. I can not imagine if something would have happened to them both because they sold me a car with a list of safety issues. I have attached a copy of the document from my mechanic showing highlights of the safety issues.

Services- made appointment for 8:30 for 3 recalls that I was told would take 3 hours. At 3:15 had…read morenot heard anything. I called phone rang for 20 minutes and no one picked up. I text one of the 2 numbers that had text me after I left vehicle. I called again waited 10 minutes and no one picked up. I called main number and receptionist transferred me to service no answer after 10 minutes. Finally got a text working on vehicle will be done in 30 minutes. Got to dealership 20 minutes later and still had to wait 30 more minutes. I was told they do answer their phone but AI dropping calls and that my vehicle took so long because tickets got messed up. I expected to pick my vehicle up at noon. This is poor service and I hope the manager addresses this. Marilyn

Professional con artists…read more My experience with this dealership was one of the most deceptive car-buying experiences I've ever had. I received an online price quote, an email confirmation from salesperson Kyle Lavalette, and even called before making the trip to confirm the final purchase price. After driving the vehicle, spending time with the salesperson, and completing a credit application, I was informed that the price they had quoted me was supposedly a "mistake" and that the actual price was $20,000 higher than the price listed online, confirmed by email, and verified over the phone. When I asked to speak with the manager, I showed him the dealership's own "No Surprises" promise displayed on their website. His response was simply that he wasn't going to "lose $20,000 over a typo." This wasn't a typo. The same price was presented and confirmed through three separate channels--their website, email, and a phone call. At that point, it stopped being an innocent mistake and became a deceptive sales practice that wasted my time and appears designed to lure customers into the dealership under false pretenses. After reading many of the other reviews, I'm genuinely surprised this business continues to operate this way. I would strongly encourage anyone considering doing business here to verify everything in writing--and even then, be prepared for the possibility that they won't honor what they've promised. I cannot recommend this dealership to anyone.

Always a good wash. Good hours. no tipping! Pick up a…read moredamp towel on the way in. Includes dryers at the end of the line. Has self-serve vacuums on each side of the car that reach to the trunk / lift gate. Provides window-wash solution and freshener. Compressed air nozzles for cracks and crevices! Floor mat wash machine can now accommodate many Weather Tech mats. Or they'll pressure spray at entrance. Monthly Club price includes unlimited washes.

First time I did a review I rated this place well they got 5 stars from me. But hey times are…read morechanging. So I get the monthly vip stuff. Everytime I come here and I think the arm will go up it does not. Now when I come Im not super busy but I aint got time for them to look me up in the system and blah blah blah. Why you charging my credit card but its always a big ol game of clue to let me in. I dont feel like vip Matter o fact I feel like I want out this club. The towels have spider webs on them. I'm just unhappy over all. The last 8 times they dont ever have air freshener for your car. No snacks. What makes this vip worthy. I got to vacuum out my own car. I issue them one star. Yall got ta do better. Treat your vip customers better. Vip member hump yeah right!

Not a single dealership operates on this level. The experience, the pricing, and the attention to…read moreevery detail is on point! Thank you Clement.

This dealer will take your money and run. They sold me a car that has intermittent starting issues,…read moreand the car has been in the shop 5 times within 60 days. I can only assume they knew about the issue, because the Carfax shows the battery was replaced and some other work was done before they sold the vehicle. They gave the car a 30-day dealer warranty, but did not complete ANY repairs when I brought the vehicle to their shop twice. The vehicles issues are still not fixed as of Oct 14th. I bought the vehicle September 3rd. Be cautious of the 5 star reviews on Google, they asked me to give them 5 stars to get 2 month temp tags. The reviews on Carfax, Yelp, and other sources will tell you what's actually going on at this dealer. Terrible dealership.

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

I had the pleasure of connecting with Thomas today after months of searching for a vehicle that…read morewould fit the whole family with twins on the way. He was wonderful, respectful, and never made me feel like I was being pushed to by. He got me in the vehicle I wanted and at the price I wanted. This was days after I was told I'd need thousands down to get to the payment I wanted. Justin also worked very hard to get me where I needed to be. He was just a wonderful and respectful as Thomas. It's the best car buying experience I've had.

I purchased my Jeep from them in 2021 but from their St. Peter's location. I noticed a few months…read morelater there were small spots of paint corrosion along the doors. I complained to them for so long that they stopped responding and then they closed down. After speaking to Jeep corporate office they will cover the repairs but after a quote from the Jeep dealership that they said I had to go to, they denied the claim due to my Jeep having a warranty from Canada and they do not honor a Canadian warranty. After speaking to the dealership to let them know about this and their response was, what do you want us to do and then they said they don't know how to transfer a warranty. I told them they need to go through a broker per Jeep corporate and then send the documents to Jeep to make the necessary changes. He said I can trade my Jeep in and that's all they can do to help. I would not refer any human being to this company.