I purchased my Jeep from them in 2021 but from their St. Peter's location. I noticed a few months later there were small spots of paint corrosion along the doors. I complained to them for so long that they stopped responding and then they closed down. After speaking to Jeep corporate office they will cover the repairs but after a quote from the Jeep dealership that they said I had to go to, they denied the claim due to my Jeep having a warranty from Canada and they do not honor a Canadian warranty. After speaking to the dealership to let them know about this and their response was, what do you want us to do and then they said they don't know how to transfer a warranty. I told them they need to go through a broker per Jeep corporate and then send the documents to Jeep to make the necessary changes. He said I can trade my Jeep in and that's all they can do to help. I would not refer any human being to this company. read more

went in because of a promotional item I received in the mail. when the salesperson starts out the conversation with "well if you read the small print" & "well it's not technically ILLEGAL", it makes the place come across sketchy. place also reeked of weed. shop here if you want but not for me read more

I had the pleasure of connecting with Thomas today after months of searching for a vehicle that would fit the whole family with twins on the way. He was wonderful, respectful, and never made me feel like I was being pushed to by. He got me in the vehicle I wanted and at the price I wanted. This was days after I was told I'd need thousands down to get to the payment I wanted. Justin also worked very hard to get me where I needed to be. He was just a wonderful and respectful as Thomas. It's the best car buying experience I've had. read more

Do not do business with any location that has the Travers name. My husband and I found a truck on their website that was listed for $27,995. We went to check in out on Sat., July 18, 2020. After test driving and then leaving the lot to look at other vehicles we returned and decided to get the truck we had test driven. The salesman Thomas, took all are information and we signed to have our credit ran to begin the paperwork of owning the truck. AFTER credit is ran and lenders are replying, Mike Price the Sales Manager comes over to us and tells us that the truck was priced incorrectly on-line and that the price is now $29,995. We can't believe that Mike is telling us this after he has ran our credit and has heard back from some lenders. So we regroup and decide since the credit is already ran we still want the truck. Mike Price shakes our hand as we agree that the number are $29,995 with our down payment we will finance $27,842. We sign the paper agreeing to the amount we are asking the lender to finance us,nothing more. Then Mike Price comes back and says he has us a lender and gives us the terms but that the lender will only lend to us with us getting the extended 3 year warranty and GAP insurance. We don't want either. We tell Mike that we do not want the warranty or GAP insurance, he insist this is the only way we can be approved through the lender who has sent approval. After some time of going back and forth that we don't want the warranty and GAP insurance we decide to call the lender. The lender gets on the phone we put it on speaker and the lender indicates to Mike that they do not require a warranty or GAP insurance to go through with our loan. So Mike argues the issue with the lender after which we tell him that we want to see the terms of the loan without the warranty and GAP insurance. Mike gets irate an says he his not dealing with us and takes the deal off the table. Cause we caught him in a lie. Mike was trying to get the new price of truck out of the deal by making it seem like we had to get the warranty and GAP insurance, which by the way illegal to do. This difference would have gone to the dealership and given then the money that they REALLY wanted for the truck. They now have the truck for sale at $35,995 with a $3,000 savings making it $32,995. Talk about a bait and switch. And to make matters even worse we find out that the amount he sent to the lender was $33,984 with our $2,000 so the terms were based on us financing $31,984 not $27,842 as agreed upon for financing. We also talked with Travers GMT in Florissant to try to get this matter resolved and talk with the owner Glenn Travers who we never got a hold of but we finally got a call back Wed. from one of his store Manager Brian Taylor who ask what we want and when I said MIke Prince fired for starters he snickered and said that's not gonna happen and then proceeded to tell me that there was NOTHING they could do. More like nothing they WANTED to do. This place is not the place to go, WORST experience EVER!! Mike Price is shady and will do anything to get his money even if it is illegal. And even if it means screwing over his own staff of salesman, Thomas worked hard and in the end got no commission cause his boss Mike Price is shady as shady comes. Brian Taylor also indicated in our talk that we already spoke with the General Manager, James Chadduck and he already told us he was not going to do anything. We have never spoken to this James person. So the whole group lies and I won't do business with any of the businesses associated with the Travers name. You shouldn't either. read more

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If I could give zero stars I would. This man chudy not only tossed my dying mother out of her wheelchair when getting through the non handicapable entrance to his business, but he also had a very uncomfortable demeanor. He would blink really hard and aggressively and breathe through his mouth loudly. Mid way through explaining my situation on finances he started eating sunflower seeds and spitting them out into a Dasani water bottle. First of all, disgusting. Second of all, Dasani? Really? He must be poor poor. And to top it all off, my child was eating a lollipop when we walked into his dealership and it was gone when we got in the car. I KNOW he took my child's lollipops. When I tried to confront him and walk back in, he got down on all fours and stumply lumbered away like a rabid bear. Will not be returning read more

Wonderful place to purchase a car. Everything was easy and fast. Staff worked hard to find exactly what I needed/wanted. Highly recommend coming here to get a vehicle. They have more then a 1000 vehicles so it was easy to get overwhelmed by the options. Thankfully the sales guy was easy going. He really helped me find the best fit for my needs. read more

Joe and Steve both were great to deal with. They got me in my 2018 Canyon in no time. They will definitely be getting my business in the future. read more

Ask for Shawn Hegger, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and made the process easy and rainless read more

Where do I even begin? The lack of communication and customer service is unbelievable to me at this place!! If you are shopping for a vehicle BEWARE!! Don't waste your time, money or energy! They could care less about customers concerns or complaints once keys are in hand! I can't even count how many calls I made to attempt to professionally handle things but this place is anything but professional! I have to literally go up to the dealership on multiple occasions to try to get anywhere with anyone as they NEVER call people back! My son is a college student who purchased his 1st car and it has been a complete NIGHTMARE! Unbeknownst to us, the car had been sold to someone else a month prior but for some reason it was returned in less than 30 days. Apparently two days after they received the car back they sold it to us and after more than 30 days of us having the car we have YET to get the title from the dealership! We had to call The department of motor vehicles in Jeff city to find all this out as the car still had a lien on it! When I addressed these concerns the dealership acted clueless to knowing any of this and blamed the delay of the title on COVID-19! When in fact they knew ALL of this when they sold us the car!!! So here we are 33 days later with a vehicle we cannot register, temp tags have expired so it remains parked! If you don't want the headache, I advise you to spend your hard earned dollars elsewhere!! Also beware because they have multiple locations!!!!!! STAY AWAY!!!!! They don't deserve even one star in my opinion. Honestly with all the consumer complaints they have I don't even see why their doors are still open! I guess unaware victims money talks!!!!! Oh and we have file a complaint with the attorney generals office also!!!!! read more

On June 17 2021 I visited Travers Autoplex to see Johnathan Osborn about a truck they posted on their website June 16 2021. Johnathan Osborn was the sales guy that was working with me and was great to work with. I showed up before they even opened and Johnathan had to take me to Travers GMT Auto sales in Florissant MO to get the truck off their lot. Johnathan then let me test drive it back to travers Autoplex St Peters Mo. We wasn't able to work out a deal because Steve the manager at Travers Autoplex in St Peters Mo wouldn't let me take the pre-used $21,000plus 2013 ram tradesman 4wd truck to my mechanic at firestone to have it fully inspected and the engine tested without a credit check on me and my wife to see if we could even finance to get the truck. Which is funny because no other dealership around the area had to do that. We loved the truck and decided to have them run our credit so we can get the truck looked at. Once everything came back good Steve and I started arguing again about getting the truck looked at by firestone because firestone wouldn't be able to look at the truck till Saturday June 19 2021 which was two days way. Steve then started getting really aggressive and pushy on us to buy the truck. After I told him no I want firestone to check out the truck he started saying he wouldn't hold the truck for me and he had other people that was willing to buy the truck that day. He said other people who showed up after us at Travers GMT Auto sales in Florissant was willing to buy the truck that day and the managers from Travers GMT Auto sales in Florissant was riding his butt about it. I even have the text messages to prove that. Its funny because he never tried in front of me to call the other managers and give us time that he promised after running our credit. When my family and I was about to leave he asked me if I was putting any money down on the truck. I said yes. He then asked me for a $1000 deposit to hold the truck. which is bull crap because I've bought four cars in my life and had lots of other ones inspected before buying those four without having my credit ran or having to put down a deposit on pre-used cars. He told us straight up if he ran our credit he would allow us to take the truck to get looked at. I would never throw down $1000 just to find out the truck is no good and have to wait months to get my money back. I felt Steve was trying to dig us deeper into the process. I'm really disappointed on how we were treated and lied to. Out of all the dealerships around the area this place was the only one who asked to run our credit and a crazy deposit to have a pre-used car looked at. Steve was the worst dealership manager I've ever met in the St Peters area of Missouri. He was rude and really unprofessional. I hope this helps future people and I would highly recommend getting their trucks/cars looked at by a personal mechanic before buying from them. read more