My experience with First Choice is so bad that I joined Yelp specifically to leave this one review.
The front office is best described as disorganized. I was told, by text message, that someone would be out "in a little bit." Two hours later no one had come by. I contacted First Choice and was told "I'm sorry the person dispatching him spaced it and sent him somewhere else. Do you have availability tomorrow?"
The next day, one of the owners came to my house and couldn't get in and out fast enough. He sprinted down my stairs and immediately disregarded every issue I pointed out to him. When I showed him that the front of my furnace hadn't been taped and was leaking air, he said "it passed inspection." When I showed him that the plenum wasn't sealed at the end and the metal was bent outward, he said "it passed inspection." When I showed him that there were holes where duct runs were supposed to be sealed, he said "what, you've never made a mistake at your job?"
I wound up having to hire two separate companies to fix the sloppy work done by First Choice. And as for the plenum that is sitting 1.75" too low and is blocking the installation of a standard door, he offered to fix it for $450. The work should have been done correctly the first time.
One of my registers would not close all the way because the supply box wasn't nailed in correctly. One of my hired contractors fixed this for me, at an expense I should have never had to incur.
When I went to replace my furnace filter for the first time, I found an empty can of Monster Java in my air return. When I hired another contractor to fix all of the mistakes that First Choice made, he showed me how the air return was set up in such a way that it only uses about 2/3 of my air filter and "starves" my system of needed air. I cross-referenced this with a second contractor, who agreed with the first. Each of them showed me a free way to mitigate the issue, and also discussed options for a permanent fix.
First Choice has cost me more money than it would have cost to go with any other contractor in my area. I wound up having two companies come in to correct all the poor, sloppy work that First Choice did. In each instance, the new contractor commented that the work done by First Choice was "lazy" and "poor at best". Each of them commented on how one supply run had six 90-degree bends in it, which results in poor air flow to one of the bedrooms.
If you want to incur added expenses to your already expensive HVAC system installation, then look no further. But if you want the job done correctly, look elsewhere. Don't let these people into your home. Hire anyone else, even if it's your accident-prone brother-in-law. You'd be better off doing the job yourself than you would be hiring First Choice for anything. read more
