Called and asked for a price and eta for the taxi. Was told 20-25 minutes. Called back 3 times to verify it was coming because it was not there in 20 minutes...1st call- was told, dropping off a fare and will.be there in 10 minutes. 2nd call- was told, it's 5 minutes away. In total we waited over an hour for the taxi that was 20 minutes away. read more

Company never came on this day because of gang targeting and Bernard haggler akadj pound for pound told them not to and I'm stranded now bc my Lyft debit don't work mysteriously and each cab company has denied me that I reached out to read more

1st red flag lime green fuchsia rusted mini van 2nd red flag dirty interior, empty water bottles on floor 3rd red flag side door will not close properly 4th , last and most importantly red flag is the driver not wanting to confirm your itinerary as well as your way back but wants you to hurry in his ride and talk on the way ! No thank you my life is not with your taxi ! read more

This is not related to cab rides but I was paying an Illinois toll online and got to a page where there is a list of unpaid tolls. This company is at the top of the list with $4.9M in unpaid tolls. I'm surprised they are still in business! read more

This place is awful I set up a ride to and from work last week for this week and I called this morning to verify my ride. The little wannabe tough guy that answered the phone says we can't pick you up and hangs up on me. Then I call back and the slob that works mornings answers and I asked if he just hung up on me and she says yep sure did. Hey Gary if you didn't want my 60.00 a day you should have been a man and just said I'm no loaded instead of having your minions play little kid games. So after calling today and talking to Gary he was a huge asshole.. I asked why they didn't pick me up on Monday and he told me that they weren't going to. Supposedly that's what I used to tell the customers when I dispatched! Let me explain something for these morons it's hard to pick people up when you have only 4 cabs driving at night and one is a actual crackhead! And you can't count on them. They set you up to fail I was actually surprised that I was let go seeing how they just gave me extra hours and told me I deserved them.when I would complain about not having drivers they would tell me to just do what I can and give long ETA ! This place is despicable and sucks. I always made sure their regulars were picked up when they needed and stretched my drivers as much as possible. I give them minimum 2 years before they close and honestly I'll laugh my ass off. Gary's a piece of shit and knows it. They do have some really good drivers and they even treat them like shit. Unfortunately management sucks! read more

DON`T call these people!! Totally UNRELIABLE!! I called them for the 1rst time the EVENING before to ensure pick up at 8AM. I had a hospital appointment promptly at 9AM. VERY IMPORTANT TOO!! I got run around after run around and promises from Gary that the cab driver had a drop off the next block over. I called repeatedly and got excuse after excuse THEN an automated message saying the cab had arrived when my address was clearly stated SEVERAL times (yet they were on the next block over 40 mins LATE!!). I called Gary back and told him he has F`d up my life because they could not get it together his response was "Well if we F`d up your life; then DONT CALL US BACK!! " and hung up on ME!!!~ GARY I HOPE YOUR BOSS READS THIS AND FIRES YOU! I called one evening AHEAD of time and my WHOLE day was RUINED because of your cab companies INABILITY to get it together. NO WAY would I ever recommend this service under ANY circumstances!! read more

Very bad and rude service on Memorial Day I called the rep states you haven't used us for six months so I'm going to charge you $40.00 upfront I said fine I just need to get back and forth, he says yeah fine 45 minutes wait ! Very rude and disrespectful tone being used, I decided to not spend my money there and called uber he hung up on me never took my credit card information so I didn't think a ride was in routehe called back and said I am BLACKlist cause I chose Uber I never knew you had to always use a cab service in order to receive a ride he called back and I told him I have a ride already he yelled since you did that you are black list now !! I hung up didn't want my weekend ruined anymore since my reason for calling was my car broke down! Wow ! Yea I only utilize cabs if needed! Never had this treatment before!! Horrible dispatch guy! read more

One day I called this company for a taxi. I give them my location and everything seems fine. The taxi driver calls me 15 minutes later saying he was here but didn't see me. Turns out he was at the wrong location a couple blocks from where I was. No problem. He could have swung around the corner to me, I could have walked a couple blocks to meet him, but no......... When this guy realizes he's at the wrong location he starts screaming at me on the phone, calls me an idiot, makes a smart remark, then hangs up. I wasn't impolite or anything to the driver, so I have no idea why this guy started screaming in my ear unless he has anger issues. Needless to say when he called back a couple minutes later I declined and decided to just walk. read more

I had to make another call to this company for a ride to work. There aren't many taxi options in this area during my departure time. He arrived earlier than expected and there was a note in the system for my pick up. John was the dispatcher I spoke with during my first review and I wasn't content with the service. He made sure that my ride was taken care of. "Free". I appreciated the gesture. It was definitely a relief to see that he did that! read more

Called at 4:11 to be picked up in Bolingbrook. An hour and a half later I called and was told my cab was 20 minutes away. 40 minutes later I called and complained that my cab was over 2 hours late! The dispatcher leveled with me that they always say "20 minutes" to the caller. And I was assured that a cab was now assigned to me. Cab showed up at 7:20! The passenger seat was full of a half eaten meal. The driver went to go have dinner after he took my order! Call originally placed at 4:11!! I will be taking my business elsewhere, in the future. read more

Once again, I have received great service from First Call Cab. I needed a ride home from Christ Hospital after an exhausting day with my hubbyman in surgery. James was the driver and he arrived timely, was friendly, drove safely, and engaged in conversation with me to help ease my stress. I had used this company many times last fall and have been given a flat rate. read more

I had a bad experience with this company. One of their drivers rear ended me and one employee in their office made it a nightmare for. She obstructed the insurance claim and failed to follow up on the insurance claim to the point where almost had to sue to get our claim processed. Very disappointing and a blatant disregard for doing the right thing. Eventually our claim went through but what should have been a straight forward process turned into a nightmare all because of a disgruntled unfriendly office worker at First Call Cab Co. Horrible experience and horrible company to deal with. read more

If you need to be somewhere on time, DO NOT call this company! The last 3 times I decided to use them, I would call at least an hour ahead to ensure they'd be waiting for me at the Metra when my train would arrive. I would even ask "will the driver be on time or should I call somewhere else"? (Understanding the call volume during rush hour). Yet every time they would ensure me that they "would in fact be there", there Id find myself waiting nearly half an hour past my time requested. My final straw with the company was this morning however. I had to be at my train by 6:47am, so i could be at the spa I mange, to open up for a painter we had hired. This time I called nearly 24 hours in advance to place the order for 6:20am. I decided (given their track record) to call around 6:15 this morning to double check my driver would be arriving within the next 5 minutes. And AGAIN the young lady I had spoken with stated that my driver was "in route and should be arriving shortly". Lo and behold she pulls up to my house at 6:43! So of course I miss my train! The only saving grace was that after conveying my terrible experience with this company, the dispatcher agreed to having the driver take me all the way downtown free of charge. Case and point this company is disorganized. The dispatcher blames the drivers, the drivers blame the dispatchers, no one ever seems to be at fault. Its sad because I know this is a fairly new company with nicer and cleaner vans. Unfortunately it looks like ill be going back to Mcnamara for cab services. Sure their drivers may be rude and their cars may smell like the bottom of an ashtray but at least they're always on time and DEPENDABLE! read more

Not only was the driver 45 mins late, he had no apologizes and did not wear his mask the whole duration of the drive. His excuse was that he was medically exempt from wearing one. I didn't catch his name but he had a handlebar mustache. I'm sorry but with the COVID numbers rising, that's unacceptable. My sister has medical conditions and she wears a mask at all times even when it's hard to breathe. I'm pregnant therefore have a weakened immune system right now and had to put a second mask on to protect myself from the driver. That's unacceptable. The dispatcher should have notified us about this or he shouldn't be working as a driver. Instead, the whole time the driver wore his mask as a chin diaper ... so he had one but chose not to wear it. He even said he's a firm believer if he hasn't gotten it yet, he won't. That's such BS. I am livid. Do not recommend!!! read more

Zip Transportation LLC.....I called the number for First Call Cab Company and the number now belongs to Zip Transportation LLC. The phone was answered immediately by Sarah in pleasant voice that made me feel that they cared about quality service. Yesterday evening I made a time stop for 9:15 the next morning to go to Midway. I even called at 8 AM to make sure they were coming and the woman said Yes, you are going to Midway. We have you on the list for pickup. Right on time, Bill was waiting for me in a clean SUV. He helped me with my bag and was very personable. I live on the Chicago side of Hometown and the price was only $13. read more

So I'm waiting for my cab at school it comes then a couple min later I look in the back seat there are 3 bottles of alcohol in the back so the first thing I do is get my iPad and take a pic of it but then I remember is that I can't use it cause it doesn't work outside of my house but I was able to take a pic and show my mom when I got home I told my mom and she was very upset we went to the police station and reported them but they really didn't help the point is he was drinking and the pic didn't save when I got to the police station read more

This company is the absolute worst! They sabotage other cab companies in the area as well as paying their employees to post positive reviews (you can check, they're listed here as a warning that they came from the same IP address). How ridiculous. Do yourself a favor and deal with any other company. These guys may have nice cars but they have NO idea how to treat their customers. read more

This by far is the worst taxi service ever they are always late way over priced. My driver was over 20mins late didn't know where he was going because he was drunk and at the stop light got out of the car to pee in a cup. Do not use this company ever read more

This is the worst cab company in the world. This is why I use Uber. Called 5 days ago and made a reservation, called the day before to confirm. They never showed up. I called and they said they put it down for the wrong day. Call Uber!!! read more

Took First Call Cab to and from Midway recently. I called in advance to book the cab and the driver arrived promptly for both the pick-up and return from the airport. I was a little concerned with the coordination for the airport pick-up but that went very smoothly. The driver was calling me to let me know he was there just as I was pulling my bag off of the baggage claim belt. I will be using this service again. read more

waited over 2 1/2 hours for a cab - checked back about every half hour with a different story each time as to why the cab was not there - the one which pulled up was very high to get in and almost impossible to get out of - day after one of my legs is so sore i can hardly walk from getting in and out of cab -- read more

I used this taxi service to get too and from the airport, it was very cheap, only $22 and the drivers were very nice. I don't think I've ever had such nice drivers before when using other taxi companies. The only complaint I would have is when being picked up from the airport, they said to call them and they'd notify to driver, I called and waited a half hour which then the driver called to see if I was ready for pick up. They never called and let him know. Other than that, everything was great and I'll definitely be using their service again read more

Do NOT EVER call this cab company if you need a decent, on-time ride anywhere. We have used this company a couple of times for rides to and from Midway airport and each time gets worse. Never again!!! We were picked up on time for our departure flight but the minivan seats were not arranged to have room for our luggage. For the return trip when we called for the cab we were told 15 minutes. We called again after 25 minutes to confirm and were told the driver was caught in traffic. After another 15 minutes we called again and were told maybe he had to stop to use the bathroom. Really?? After the third call we were told they rerouted another driver. Our cab arrived 55 minutes after our call. The driver had the radio blasting and I had to request he turn it down. There was a smelly half eaten hamburger in the front seat. The cabs do not have a/c and you ride with the windows open and the passenger doors are difficult to open/close. There were no lights on the dashboard. It was a very unpleasant ride and a terrible ending to a wonderful vacation. read more

Used this cab company for over a month. The last two times, they did not show up for a scheduled pickup. The first time, I saw a driver sit in the parking lot, wait several minutes and then just leave without ever coming to the front of the establishment. read more

Literally worst cab service-I wouldn't even give them a star. I called 4 times and the man on the phone kept calling me 'hun' please ask my name and then he told me 4 times they were 'close' before he finally asked me where I was and they weren't anywhere near me. Worst taxi service I've ever used I hope you go out of business read more