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    First Bank

    3.0 (7 reviews)
    Closed Closed

    Services - First Bank

    Auto loan

    Business banking

    Business loan

    3 More Services

    Mortgage services

    Personal banking

    Personal loan

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    Wow Renee customer service rep, worst experience ever, time for a new bank that cares

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    U.S. Bank Branch

    U.S. Bank Branch

    (1 review)

    Called bank ? No answer ? Sent manager a email ? No reply , made a 1500 dollar deposit at atm on…read moreJuly 4 no credit whatsoever, it's on hold for two weeks ? And the check I deposited, had cleared my customers account the Monday after the fourth , manager acted like he was a friend and cared , do over 20 thousand a month there , 2 credit cards , one truck payment , and 4 bank accounts there and they blow me off , there are lots of banks that are better , I am paying off my truck and credit cards and changing banks Wasted hours 5 times with other calls to us bank , same lies and excuses , a dep made on July 4 will not credit my account until July 16 ? . 4 people at the on line banking said banks are old fashioned, and can't or won't contact, the other bank, funny thing is it cleared his account Monday after the 4th , never a call back or a email reply from the manager at the jurupa valley branch , He acts like he cares and is your friend, it's a joke , it's a waste of time calling or talking to anyone at this bank

    From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

    American First Credit Union

    American First Credit Union

    (6 reviews)

    I am beyond disappointed with American First Credit Union and will never bank with them again…read more American First was supposed to pull my loan payment from an outside bank account and apply it directly to my loan. Instead, they incorrectly set it up to pull from my American First checking account, which only had enough funds to cover my final bills as I was in the process of moving banks. Because of their error, my account was repeatedly overdrafted and I was charged daily overdraft fees. These fees added up to well over $200, even though this situation was completely preventable and caused by American First's mistake--not mine. When I called for help, I was refunded only $30, which doesn't even come close to covering the fees they charged. I also asked about hardship options such as payment reduction, interest reduction, or a reasonable deferment. The only option offered was a past-month deferment, which made no sense and provided no actual relief. What made this experience worse was the lack of empathy and support. The representatives I spoke with did not make me feel like they were trying to help resolve the issue. Even at the end of my calls--while I was explaining that I couldn't make a payment--I was being pressured to make one anyway. Credit unions are supposed to support their members, especially when the problem was caused by the institution itself. American First failed on every level. I will be closing my accounts and warning my family and friends to avoid banking here. I am still seeking a full refund of the overdraft fees that were charged due to their error.

    I always have great service from the staff! I come from a…read moreshare branch so it's great to go in for services other than the ATM! Thank you so much!

    First Bank - banks - Updated May 2026

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