For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

N.E.V.E.R. A.G.A.I.N. will I bank with traditional banks!…read more THESE PEOPLE ARE SPLENDID. SERIOUSLY! I have forsaken Chase gladly. MORE THAN GLADLY. If you're not banking with these people then I do not know how you sleep at night! The most simple, easy and carefree experience I've had. I approached Mrs. Rebecca Lang, half in tears because I was turned away from everywhere else for an auto loan because of the amount of my student loans. She guided me through EVERYTHING. Mrs. Lang, thank you. I cannot adequately describe my experience. She gave me the confidence in myself and my finances to continue to forge ahead. I'm leaving traditional banking behind forever. They are here to help and I'm so grateful that I came across them. I will refer everyone to them for as long as I exist. Thank you again, a million times thank you!

The people here are very nice…read more We opened a joint checking account for my son when he turned 14 so he could start using a debit card. Closed the account after less than a year. The website is terrible and so is the mobile app. Here is my issue. The old KCT CU participated in Co-Op shared branching network. But Consumers CU is not a shared branching partner. CCU took over teller lines in Feb 2026, so if you are used to making transactions at a KCT/Consumers location for another CU, you're out of luck ... unless, of course, you open an account at KCT/CU. They have a "Members-Only" Policy. They don't open the national co-op portal for people who aren't members at THEIR credit union. It's a great way to force people who don't want accounts, to open accounts. Thanks for nothing.

This is now part of National Bank & Trust. I have had my primary accounts there for the past 6…read moreyears. I have had no issues with them. I find banking to be convenient and staff to be personable. They are a local bank with quite a few local branches...great if you live/work in Dekalb/Sycamore...perhaps not so great if you are elsewhere. Their investment rates are kind of poor...so you may move long-term money elsewhere. That's what we do. They work great for us for our everyday banking, though.

I absolutely love this bank and the people who work there. I can highly recommend this branch!!read more

Village bank at this location required me to close my personal account and open a business account…read more 2 weeks later I received a call they were closing my business account and I would never be able to open another account at Village bank No explaination was given and asked for a call back from corporate high. De not receive. Terrible bank. Stay away

The staff at the Elgin location are some of the nicest I've ever dealt with. I had a transaction…read morelate on a Friday, and they were so friendly and welcoming.

Bloomin' Great! We…read morehave been using Rose Tax for several years and have always found them to be patient, thorough, knowledgable and professional. Jenya (and staff) have consistently returned calls/emails and, unlike many businesses, who might "fudge" their way through a topic about which they're not certain, Rose Tax will refer you to other resources who can assist with your specific questions. I appreciate this - would much rather have someone tell me "I don't know for sure, but here is someone who would be a great resource for you" than "I'm pretty sure it's this" or "I THINK it's probably that." The latter is not helpful! I would definitely recommend.

Great customer service, fast tax returns. I have been using the services for several years now…read more Easy communication and uploading documents to the portal. Thanks!

This firm has done my taxes for the past few years and every year, goes above and beyond to put…read moretogether a detailed package for me. They have incredible staff and have always asked questions, kept me in the loop and delivered. They are incredibly knowledgeable which makes all the difference in a refund or how much you'll owe. They are a firm who knows the law, and what you can and can't write off. Mr. Augustine is wonderful. I can't say enough about this firm.

Called for a 1031 tax discussion. The person was rude and wanted money upfront to talk. How would…read moreyou trust a person who does not want to give you any consultation and expects you to give them your trust. Very disappointing. I am a business man too and do offer free consultation.

Rita McKenzie who is a tax experts at H&R Block in Spring Hill Mall, must be acknowledged for her…read moreexpertise, excellent customer service and overall score of 100% professionalism. This message is not only to acknowledge her excellent customer service and my satisfaction upon filing my taxes, but also to make others aware of the professionalism and expertise they'll receive when filing or making an appointment and scheduling with Rita .

I can start out by saying my experience started out great...I called because I couldn't find their…read morelocation and the receptionist was very helpful. I went in and really felt that I was in good hands with Debra. She had started out by saying that I was under no obligation for them to actually file my taxes and that she would go through it with me and I could decide at the end. The reason I had gone was to see if I could get back more versus filing on my own through a competitor. When she was done, I initially thought my numbers were better than hers so I asked if she could save everything and give me a chance to look things over and I would call back if I was interested in moving forward. She said no problem and was very cordial, etc. Fast forward to a couple of weeks later...I check my numbers and realize that her numbers were about the same as mine. I decided to call back the location to see how much it would be to file so I didn't have to do it myself and also to double check the numbers that she had given me. When I called, Debra was not in unfortunately so the receptionist offered to help me. Once she located my file that had, since then, been deleted, she told me that it would cost approximately $400 to file my taxes. $400?!?! That was a bit more than I had anticipated, considering I did not have a complex tax return by all means so I ask her if she could verify if that included any amount owed to State or Federal taxes. She said that there was a refund on one and an amount owed on the other, but she wouldn't give me the amounts. I asked her why she couldn't give me the amounts, and she said, "Because you didn't pay!" (in a very rude tone). At that point, I told her that they had lost my business and I hung up. I would not refer ANYONE to this establishment, which is unfortunate, considering I had such a good experience initially. Just to clarify, I was not obligated to pay anything. In fact, when I left Debra's office, I gave her a $5 gift card to Starbucks as a small token of my appreciation! The thing that doesn't make sense to me about the lady not being able to verify the numbers over the phone is...#1) I sat there and went through all of the numbers with Debra so why all of a sudden is that information "classified"? #2) I can't really do anything with the numbers once she gives them to me over the phone other than decide if I want to make an appointment so what's the harm?! Thanks H&R Block for making this an easy decision for me! :)