The service at the bank is great. Old second itself, I have issues with. Whatever contract they have with Zelle creates restrictions for the amount of money that I can send through Zelle. The restrictions do not allow me to pay my rent. So, I am switching to Chase. I shouldn't have to have another app like Cash app or PayPal just to pay my rent. read more

The staff is very very friendly and super nice! They helped me in a timely manner. I would definitely go here again

I highly recommend this branch, even over the other branch locations. All about relationships, and they master that from the time you walk in the door. read more

I just wanted to say my wife and I live right down the street from you guys and used Old Second Bank for the first time. We had a great experience with Richard Ruebensam. He was so helpful in helping us open a business account. He was polite, friendly and informative. read more

When I walked in everyone said hello. In most places I go I don't even get if knowledge until I come up to do my transaction but this place is always so welcoming. I did a transaction with a young woman named Ninfa, not only did she greet me when I walked in she was so helpful. She did my transaction swiftly at the same time asking me how my day was and what I had going on and just generally curious about what I wanted and needed. I left there feeling like not only did my questions get answered and resolved that she cares who I was. This is a great community bank and all should go here. Loved it!!! read more

I just love my little Elburn town bank. The personalized service I receive is top notch. Everyone there is always so cheerful and wiling to help all the time. If you are looking for a bank that feels like family this is the one for you! read more

The past two times I've called, they have been very rude and just trying to get me off the phone. They are never willing to help, and when I say bye, have a great day! They literally hang up without saying anything. I don't know if I just got the same rude person twice, but god their customer service was awful... back 5 years ago, they had some of the nicest people working there. Don't bring your business here if you don't need to bank here. They also charge you monthly for your billing, which is completely ridiculous. When I try to go paperless, they give me grief and tell me to do it online, but it won't go through online... so for 5 years I've been paying them that fee... This bank is awful in every way. read more