Been banking at old 2nd for 20+ years for business and personal but will not be returning to S…read more Elgin branch anytime soon. Went through the drive-through the other month to do a simple deposit before heading out of town and got lecture at the teller window on how I had my accounts set up. I let her know I did my banking at a different branch, have things set up that way for a reason and did not stop at her bank for money advice from somebody at the drive-through teller window. She wagged her finger at me through the window, mumbled a few words, and told me if I wanted to fix my accounts to let her know because the other branch I use doesn't know what they're doing. Anyone who knows me knows I'm not one to complain. I've only written a handful of reviews in my life, but this bothered me especially when I found out it was the branch manager. I'm loyal to old second but expect more... especially from a manager.

Personal bankers at the south Elgin branch are awesome, very friendly and personable. They take…read morecare of your needs and go over all steps and options available to your needs.

They have taken care of my banking concerns for two years. Never had a problem. I'm very happy with…read morethem.

The service here is superb!…read more I find the staff very knowledgeable and have never been to a bank that is as friendly as this bank. They always take great care of me and always provide the right advice. I will never bank anywhere else again.

We have been using this bank for years, the staff is well educated on policies, they follow the…read morerules and handle everything professionally. Nicole is a great personal banker, and we couldn't be happier with the service and the down to earth people that work there.

Awful customer service. Too many bank charges. The polish girl thinks she's too pretentious! If she…read moreonly knew how foolish she looked!

Maria Carmona, thank you so much for helping me to open my business accounts. if you ever need help…read moreto set your business account please come and schedule an appointment with Maria Carmona.

Manuel Ortiz is awesome! I was extremely upset that Old Second was ripping me off by stealing…read moremoney from an inactive account. He kept calm, listened, validated my concerns and refunded my money. The Oligarchs have to stop rigging the game against the hard working people of the world. Thanks Manuel for standing up for me!

it is amazing how when you learn how to manage your finances the right bank falls into you lap…read more been a customer for 7 years. no problem then. no problem now. the interest rate for the savings COULD be higher, but the FREE MARKET determines that. safe deposit box is cheap $25 a year. awesome.

We have done business with this agency for over 40 years. First, with the founder, then with his…read moreson. We had a great relationship with the agency, and always got prompt responses to inquiries, and help with problems and claim. However, since the son retired, the agency is not responsive to our calls or needs. There have been times that it has taken over a week to get a response. We no longer feel as though we are important, or worth their time. We are currently looking elsewhere for service, but are stuck with Keller because we have an issue which dates back several years.

Vicky is the one who usually picks up the phone and has great service. I always come here for.my…read moresurety bonds. Highly recommended

Everyone here is always eager to help & fast to respond. They never make you feel like "a stranger".read more

Deanna was great to deal with. Our daughter needed to complete the steer clear for us to get a…read morediscount and Deanna sent reminders which got me to finally get my daughter to complete this task. Now we're set to save money. It has always been pleasant to deal with the staff here.