The service at the bank is great. Old second itself, I have issues with. Whatever contract they…read morehave with Zelle creates restrictions for the amount of money that I can send through Zelle. The restrictions do not allow me to pay my rent. So, I am switching to Chase. I shouldn't have to have another app like Cash app or PayPal just to pay my rent.

The staff is very very friendly and super nice! They helped me in a timely manner. I would…read moredefinitely go here again

For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

The service here is superb!…read more I find the staff very knowledgeable and have never been to a bank that is as friendly as this bank. They always take great care of me and always provide the right advice. I will never bank anywhere else again.

I'm baffled by all of the low scores at other locations. Every time I walk in I'm greeted with a…read morefriendly hello from the entire staff that's not working with another customer. They have always been extremely professional, helpful, and polite - every single person I've worked with, including the manager. It's clean, cheerful and gets done what I need to get done at a bank! I wanted to leave my previous bank I've dealt with for over 40 years and they made it easy. Interesting that this is the only branch that didn't have any reviews, so I'm assuming that location matters.

N.E.V.E.R. A.G.A.I.N. will I bank with traditional banks!…read more THESE PEOPLE ARE SPLENDID. SERIOUSLY! I have forsaken Chase gladly. MORE THAN GLADLY. If you're not banking with these people then I do not know how you sleep at night! The most simple, easy and carefree experience I've had. I approached Mrs. Rebecca Lang, half in tears because I was turned away from everywhere else for an auto loan because of the amount of my student loans. She guided me through EVERYTHING. Mrs. Lang, thank you. I cannot adequately describe my experience. She gave me the confidence in myself and my finances to continue to forge ahead. I'm leaving traditional banking behind forever. They are here to help and I'm so grateful that I came across them. I will refer everyone to them for as long as I exist. Thank you again, a million times thank you!

The people here are very nice…read more We opened a joint checking account for my son when he turned 14 so he could start using a debit card. Closed the account after less than a year. The website is terrible and so is the mobile app. Here is my issue. The old KCT CU participated in Co-Op shared branching network. But Consumers CU is not a shared branching partner. CCU took over teller lines in Feb 2026, so if you are used to making transactions at a KCT/Consumers location for another CU, you're out of luck ... unless, of course, you open an account at KCT/CU. They have a "Members-Only" Policy. They don't open the national co-op portal for people who aren't members at THEIR credit union. It's a great way to force people who don't want accounts, to open accounts. Thanks for nothing.

I was looking for a new bank to transfer my checking account to and I was drawn in by the sign…read moreadvertising free checking and a $150 bonus if you opened a new checking account. Well, not being one to pass on free cash I went inside. The young lady that assisted me was very friendly and informative. She told me very clearly what the 2 or 3 very simple requirements were to quailify for the free cash and free checking (they were so simple that almost everybody can easily comply with them) and when I said sure lets do it she set me up with my new checking account. Within about 10 minutes I had opened my new checking account and was on my way out the door. As far as the free cash to open a new checking account that showed up in my checking account well within the timeframe she told me it should arrive in. I've been inside a few times since then to make deposits and take care of other business and have always had pleasant experiences. I've never had an employee who was anything less than friendly and professional. One of the most surprising things to me is that even when the line inside is real long they manage to keep the line moving at a good pace while maintaining friendly service. If you're looking for a new bank I'd strongly recommend stopping in and chatting with these fine folks. They know how to treat their customers and I suspect that's one of the benefits of dealing with a small bank versus a huge national chain of banks. Don't worry though even though they are a small bank with I think only 3 locations here there are thousands of ATMs nationwide that you can use for free so you also get the added benefit that most people like about being associated with a major bank. Go ahead stop in and talk with these folks and I'm sure you'll walk out a little happier than when you walked in. Heck, even the security guard at the front door greets everybody so that should tell you this is one friendly place!

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.

Great people great service . Conscientious and friendly to all . Drive thru is easy to navigate…read moreand cash stations are open to all of us customers

I went in with a check made out to both my husband and me to deposit it into my personal account…read moreand they refused to do it because it had only my signature which was fine. She told me that I had to have both signatures on it so I went home and had my husband sign it also. I went back the next day and another dismissive and rude lady at the desk refused to deposit it. I was blown away as literally the day before they told me that all I needed was my husband to sign the check and they would deposit it. They made me feel like I was a thief trying to steal or hide something (mind you the check was for $180.00). I have had an account with these people for over 15 years and to be made to feel like I was doing something wrong for depositing a check is absolute bull. This is my money and Harris will not be earning a dime more of interest off of my hard work. Use someone, anyone else unless you want to be treated like a common criminal.

The new management people are really sweet and helpful. Very reliable service!!read more

Please respond please I tried to cash my check at this current exchange but the teller said he did…read morenot see me sign my paycheck. So he called management and they said the only thing they can do is release the money to me after the check clears. But the recipe he gave me looks like it states I've already received my money which I did not receive a dime. So I asked could I please have something stating I have not received my money so on the recipe he simple put return on 11-14-24 to receive the money after the check clears but he put in ink. I told him I could of put that on there in ink. I know it's all on camera tht I didn't receive a dime but I worried I'm getting scammed. I asked for a better recipe but all he did was put some stuff in ink on the recipe. Will I receive my funds??? I'm sorry if no harm no fall but tht was my first paycheck tht I worked for very hard. Please respond Thank you