The entire team at West Surburban bank on Rte. 34 was so incredibly helpful and made counting…read more$3,300 in change generated in our Penny Wars fundraiser a breeze. Thank you for letting us count in your lobby for over 6 hours and for handing the multiple interruptions to move change bags and cash us out. Fantastic customer service! Thank you for the cheerful customer service! We appreciate you! Thank you from the Grande Park Elementary PTA

Unfortunately I haven't used this company as a bank but lived in the area where it was built. I…read morewill give them good reviews on how they dealt with the space and the community where the bank was built. They have worked excellently in cooperation with the Summerlin Homeowners association on how to integrate the bank, it's structure/appearance and the remaining property in with the needs of the community its attached to and overall business types and use of space.

I've never seen such poor customer service. After seeing 2 lines of cars in the drive-up that were…read more4-5 deep, I decided to go inside. When I arrived inside, I saw 5-6 people waiting in chairs and as I passed cubicles of bank employees, most of the cubicles only had an employee in them. I went to the back drive-up desks to try to get a couple of new "check registry" booklets. When I asked 1 employee, he just looked at me and smiled with "deer in the headlights"look!! He asked another employee who didn't say anything. At that point, he said they didn't have any and come back in a week!!

This Chase location is truly exceptional -- if you're looking for confusion, blank stares, and a…read moremasterclass in how not to handle basic banking tasks. From lease payoffs to currency exchanges, they've really raised the bar!

I've spoke to Customer service over 30 times I've been locked out of my account. I cannot get back…read moreinto my account because your security protocol is a template and everybody treats me like a criminal. I waited for four days was contacted by your bank. Still no luck after four months I'm leaving. I want my money and I wanna go guess what I can't get my money switch your money worst bank/investment company ever.

Andy is very knowledgeable, professional, and very dedicated to his work. It was a pleasure working…read morewith him. He guided me though the entire mortgage process. He is very organized and precise. He made the mortgage process easy and offered great guidance throughout the entire process. He was always quick to respond to all of my questions and was always easily accessible. Andy also went above and beyond to ensure that all of my needs were met and that everything was handled thoroughly and efficiently. He was able to refinance my current home and close on a new construction all within a month span. I absolutely enjoyed working with him and will continue to recommend him in the future. Andy Romaya - Allied First Bank

I married into the 5th Third Bank family and as far as banking goes I have not had a satisfying day…read moresince. Their customer service phone menu is ridiculous. Twice I entered correctly my account number and last 4 of my social and the computer told me it didn't match their records but instead of transferring me to a live attendant it put me back in the queue both times to start over. There was no way for me to actually speak to a person if somehow this information was incorrect. I verified the information was correct so something else was wrong but their system told me if I didn't enter the correct information it would just disconnect me and in fact, did it twice. I hung up and called back the third time and just kept pressing zero repeatedly until finally I got to speak to a live person. She was not concerned at all with the problems I had with their customer service menu queue and how ridiculous it was to try to talk to someone. There is no reason it should take me over 45 minutes to get through to my bank and to be given attitude when I finally get through. With a bank on every corner why do they treat you like they are your only option and you don't have choices. I would never recommend Fifth Third Bank to anyone.

I've banked at Fifth Third for several years now and have been very satisfied. The only suggestion…read moreI could have made a couple of years ago was to build a branch in Oswego so it would be closer to our home. They did! Friendly, capable and knowledgeable staff are but a few of the ways to describe Fifth Third and the Oswego branch has a great team!

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

Awesome group of people. A great business bank as well. Very friendly and inviting and great…read morecommunity partner partners.

I recently opened a checking account with byline after moving to the Chicago area from another…read morestate. The online banking has been a hassle and I had trouble activating my new debit card. Most recently, I deposited a check on Monday, the deposit has been collected by Byline (per a Byline employee), but on the following Friday, I still can't access these funds because it's their "policy" to hold deposits for new accounts for seven days. Some notice on this policy when I made the deposit would have been helpful. I could have made other plans around the funds not being available. No grocery shopping or gas for the car for me this weekend, I guess. There are too many alternatives in the area to deal with a bank I'm not happy with. I don't think I'll be a customer for very long.

Fifth Third Bank used to be excellent, and very customer oriented. I've been with them a while--at…read moreleast a decade. Last week, I asked if I needed an appt to get vacation cash. No, they said, it's no problem to just come in for that amount, and they can fulfill it on the spot. Today, I went in and the way the lady counted my cash was to keep her back to me, while she used the machine, standing completely in front of the cash counting machine, and then, hand me a wad of cash, all different denominations in the stack together, and offer me an envelope. When I said, "I was hoping you would separate it out for me, into denominations," (and count it, as they normally do), she handed me an envelope to put it in and looked annoyed. I'm old enough to know you're supposed to allow the customer to view you placing it into the machine that counts the cash, offer to count it out in front of them by hand, and then, separate it into the denominations--not just hand them a wad of cash. I took my cash home. Of course, she made a mistake, and gave me $50.00's instead of the 20's that I requested. At least the total amount was accurate. I had no idea what I had, until I placed it out on my kitchen table. Also, they no longer take coins, unless you have them rolled. Okay, 5th 3rd--what is the service that you're providing?

Good bank and customer service. They really go all out for their customers. I say give them a shot…read moreas a New bank you won't regret it.

I went to the Oswego location to invest in CD, talked to the teller and she said to wait and…read moresomebody will be with me shortly ( mind you, I was the only customer) and I waited for 20 minutes and the tellers were joking among themselves and I got up and walked out! I have gotten a CD from the Farnsworth location from the teller with no problem within 5 minutes! The only reason I went here is because it is only 5 minutes from work.

Tammy was very helpful over the phone with me. She answered all my questions and explained all…read moreoptions.