They did a fantastic job of cleaning a blazer of mine that really, really needed a deep clean…read more With no notice, I was able drop it off and return for it the next day in time for a presentation I was making before the University of Alaska Board of Regents. The $13 and change I paid I considered perfectly reasonable.

Mrs Kim has sold the business - it's no longer at her high standards. I brought some pants in for…read morealterations like I have dozens of times before. Instead, they dry cleaned them, which wasn't needed. They're washable. When I realized the alterations hadn't been done, I went back in and it took about 4 of them talking amongst themselves before someone finally said in English "we don't do alterations." Never going back.

They were helpful, kind and fast. Turn around was less than 24 hrs. Wonderful service.read more

Nobody at the register and unable to find assistance. Rang the bell several times. No service rep…read moreto be found. Waited 10 minutes then left.

Fast and great customer service. Answered my questions professional and helped me understand the…read moreprocess. speedy too! I'm glad I was able to have my clean dry cleaned before an important event this week. Will be going back for sure!

I needed to get a last minute item dry cleaned and read from previous reviews that Fireweed offered…read moresame day pick up. I arrived around 10am, super friendly check in service and was quoted 5-6 hours to come back. My item ended up being ready in 2.5 hours, but mostly what I appreciated was the text message responses. I received a text message when I dropped my item off, with the ticket number and expected pick up time, and I received a text message when my item was ready with the ticket number. As someone who gets an obnoxious amount of spam calls, to the point I don't answer unknown numbers, I greatly appreciated the text messages about my item.

I had to take in a suit for interviews within a very short period of time. They always delivered it…read morepromptly, with very reasonable prices, and were considerate of my time tables. A wonderful place!

Was able to drop off and pick up items to be pressed overnight. Pleasant customer service.read more

Absolutely amazing these guys did a beautiful job with my jacket to see the sleeves were like…read moreblack. I mean, I've gotten the jacket filthy it almost look like there was no hope for it. I will never take my stuff anywhere else. Customer service was on point. they were just nothing but a wonderful experience at this place and I am so grateful for them saving my jacket . Thank you Kings

I've been a customer since 2008. My last order came back and reeked like mildew. I was told it was…read morefrom the plastic they are given to you in. I called them on a terrible excuse, but they held fast with their lie. Took my "clean" shirts to a different dry cleaner straight after and have no intention of going back

Took my clothes here once. They lost a shirt. Lost buttons on 3 shirts. Every single collar tab was…read moremissing out of the 15 shirts I brought in. I've been taking clothes to the dry cleaner for years and NEVER had this happen. The only reason they are getting stars is because they did clean them before they ruined them.

I've used them for years, and was satisfied enough. in November, they completely ruined a knitted…read morehat, and it took 3 phone calls and a personal visit to the main store to get them to address the problem. They re-did the hat but it was still twice the size it should have been. This meant 2 more trips to the store. They finally agreed to compensate us, and I also asked for a refund of the dry cleaning cost since they ruined the hat. They did not agree to that, saying they had to wait until the owner returned. So, I agreed to wait for that part of the refund, and took the hat home. The next day they called, and wanted me to return the ruined hat to them before they would cut a check. LOUSY customer service!

A little pricey, but so is everything else in Alaska. EVERYTHING…read more Service was great, staff is helpful in explaining how everything works with the machines. It was neat to just use an app and add money/time to your wash load that way. I had movies and books on my phone, brought my headphones, and did my own thing while waiting for the laundry to finish. The laundry took about 100 minutes total, since I needed a little extra time for something to dry. I'm not complaining, I'm just happy to find a clean laundromat with all of the machines working.

Brought in my dogs oversized bedding and am pleasantly surprised at the facilities. It's been…read moreliterally 40 years since I've been to a laundromat (except like communal laundry at condo units on vacation) and the experience is good here. You can download the Speed Queen app to pay, or pay at the kiosk. Easy to maneuver, clean, spacious, and fairly quiet.

While having problems with my washer I decided to come here. On Google it said they opened at 8am,…read moreand they in fact, were open when I showed up shortly after. A worker was there to kindly hold the door open for me and offer to exchange me quarters when he could hear the machine rejecting some of my bills. I appreciated that. Prices were average - Washers $3, dryers .25/4min. I was there early so I was mostly alone like I prefer, but it's a decently sized laundromat with lots of machines. The second to the last dryer nearest the restroom stayed cold. At .25/4min it wasn't a huge loss for me. I do recommend this laundromat (with dry cleaning offered on the other side).

Good for the value, but to actually have your clothing returned CLEANED? Ya, No. Hubs' suits still…read morehad black markings/stains. At least communicate that too if it absolutely couldn't be accomplished! It looks like they had just pressed the material into good shape without actually focusing on stains. They didn't communicate either that they were done or clothing was ready for pickup when we were told they'd notify when completed, we had to call to confirm.. Disappointing.

The zipper on the only dress I brought for a family funeral broke while I was getting ready for the…read moreservice. I am not from this area. So I called local places and to no avail. Mee told me to give her an house so I went back to my hotel. When I got back to my note, Mee told me she was done. It was less than 30 mins. Not only did Mee fix my zipper, but she didn't want to charge me! I wanted to pay, but she kept insisting that it was okay. Even though I was late to the funeral, I made it and I have Mee @Queens Dry Cleaners to thank. Businesses don't do business like this anymore.

I've been coming to Queen's Cleaners for several years. I recently picked up an order and had a…read moredisagreement with the woman working. She was extremely unprofessional and disrespectful to a long-standing customer, arguing with me and non-apologetic. I am no longer going to be going to Queen's Cleaners and am extremely disappointed in their customer service. Sad for them they lost a customer who spent a lot of money there.

Helpful staff. Clean place. Price is reasonable I was from the us and I felt right at home.read more

We waited for this place to REopen onJuly 13. With too high of hopes…read more The sign says" new owner- CLEAN" It is. NOT CLEAN Most of the machines aren't Running. This place has been open for 2 days and it's a dump