We made an appointment to take our car in for new brakes and dropped it off right when they opened. The employees were friendly and we left to go run errands while they worked on the car. They gave us a call after taking a look and recommended a few things since our car is over 100,000 miles. It had been a while since we had the car fully serviced, so we decided to add on their recommendations. They had let us know our car may be in for the full day, but were able to finish it earlier than expected. They also had some specials starting in the store the next day, but applied it to ours which we appreciated- every bit of savings helps. So far, the car is driving great. The brake pedal response seems a bit less sensitive now, so I've been adjusting but I'm happy to have everything checked up and safe to drive. read more

Dropped off fleet vehicle for an oil change before 10am and now 520pm and vehicle still not done. A little heads up would've come a long way guys! Never coming back. read more

I had really good luck at this Firestone during my first visit. I had an appointment for an alignment, but showed up early, and they squeezed me in anyway. They spotted a number of issues with my car during my visit. They were really good about taking pictures of the problems and explaining things, so I trust them. I paid $159.00 for a lifetime alignment, but that was after a really good discount. I had a coupon for $20.00 off, then got another $50.00 off when I applied for a Firestone credit card. I noticed the difference in the way my car drove right away. The steering was pulling to the side before but they straightened it out. I'll definitely go back. read more

Been coming to this location since they opened because I work nearby so it is convenient. Its been hit or miss. The last few times seemed better as they didn't upsell hard like before. They would suggest things not specific to your car but things in general knowing that most people don't upkeep their cars. One time they suggested new spark plugs and I already had them done last month elsewhere so they don't look. I have a regular mechanic to do the real stuff. I just come here for my tires because they cover flats, repairs, replacements and I have a lifetime wheel alignment that has paid for itself 10 times over. I was considering America's Tire just across the way but would you believe they do NOT do wheel alignment? Crazy. I needed 4 new tires today and added a radiator flush because I was here. I dropped off at 8 telling them I needed it by 430 because that's when my ride gets off work and they said no problem, we'll call you when its ready! 4:35 and no call and my ride is leaving. I call and they say its ready. Hmph. So come here with caution. They can do good work but quality care is not consistent for Firestone. You are paying for convenience. I think they have a high turn as none of the people I saw today was familiar at all. Watch, look and listen to what they promise or charge. read more

Firestone Complete Auto Care - Auto Repair Near Me - West Sacramento, California

If you have an appointment to install tires, make sure you make it with James and not the unprofessional, argumentative, and curt service manager V, who should be fired for his negligence and selfish demeanor. James made sure I was taken care of with a professional installer, and James is the reason why i do business with Firestone. read more

Firestone Complete Auto Care - Tires - Auto Repair Near Me - West Sacramento, California

I had originally scheduled appointment online, which was very easy, to get a wheel alignment done for my car for a later date. I had some availability today and called to see if they were able to squeeze me in today. When James answered the call, he was kind and friendly and he had availability for me to be able to drop off my car for an alignment. Firestone offers a lifetime alignment for your vehicle and that's the option that I went with. As soon as I arrived, I was greeted by James and was able to drop off my vehicle and he had quoted me that it would take me about an hour and a half. I went out to go grab some breakfast in the area and by the time I came back, the car was ready. They did an exceptional job on my alignment and gave me a few recommendations for my next services for my vehicle. My car handles so much better now and I cannot thank them enough for the quality of work and their customer service. If you're looking for a great complete auto care facility, this Firestone in West Sacramento is where to go. read more

After changing the struts on my car I needed an alignment(the strut does camber) had a noon appointment and dropped of the car and told them they could have it all day. Picked up the car right before closing and first thing I notice is on the alignment paperwork there was no change to camber or caster only toe. Got in the car and immediately notice the car pulling to the left. If anyone comes to this Firestone beware they don't do alignments they seem to only be able to adjust toe. read more

Firestone Complete Auto Care - Alignment specs (before and after) - Auto Repair Near Me - West Sacramento, California

Wow I just seen my friends video of him taking his car to get serviced here, the employee was "test driving" the car recklessly and didn't even apologize at all the manager seemed like he didn't care either, I wounded if they do that to every customer's car like that pretty sure they do. This time they got caught and didn't like it! So disappointing. They could at least take accountability and apologize for what they did but they didn't even try to make it right. read more

They replaced my radiator and then my car died in 5 days . Tow service said the wire was loose to the battery which made it completely die . Took it back to Firestone and they offered me no discount nothing to replace the battery that they loosened during service. And their battery is 240 dollars with labor and tax charging me 300 dollars . They are aggressive and lack customer service skills read more

I had an incredibly upsetting experience at this Firestone location. My partner called ahead and scheduled a 9:00am appointment for my car. When I arrived early, the employee assisting me was neutral at first , but once he realized which phone call I was connected to, his attitude shifted immediately. I was told I would get an update in about 30 minutes. After more than an hour, my car still hadn't been touched. When I asked for an update, I was ignored while the employees whispered to each other, and I wasn't even acknowledged. When I followed up again, the employee became confrontational and kept asking irrelevant questions like whether I was "in a rush" or what my "timeframe" was, even though I already had an appointment. He then followed me outside while I was on the phone and told me I was being "intense" and that he was ready to give me my car back without even looking at it. I felt disrespected and singled out. The entire interaction was unprofessional, dismissive, and concerning. I will not be returning to this location. read more

I made an appointment to get my Alignment checked and buy the Lifetime Alignment Policy. The Lifetime alignment policy is a great value. Pay once, and never pay again. I have it on all my cars. I bring my other vehicles to the Firestone Place on Marconi & Fulton. Unfortunately, my car is too low to go up on the "RACK," it has to go up on the "LIFT." This is the only location in the area that has the lift. So I made my appointment, and showed up on time. I dont recall the name of the person I spoke to but he was friendly, professional and knew what he was doing. He was very helpful. That's where my satisfaction ends. Somehow, when the put it on the lift and tried top start it, the tail lights were flashing and they said my car had a problem. They asked me if there was a special "trick" to get it started. I said no. So I went over and it appeared to have a dead battery. It was fine when I started it in the morning. So they jump started it and did what was necessary. When they were done they told me my battery was dead and needed to be replaced. I think they did something wrong when they hooked up the battery. But the worksheet Inspection documentation says the battery was normal like 83%. I stopped at Walmart Automotive on the way home. They tested my battery and said it was FINE, eighty something as well. So I get home, and I'm concerned because the battery is old, but tests fine all the time. So I called Triple A (AAA) because I dont want to take any chances. The mechanic that came out tested it twice and said it was 82%. I suggested that we just replace it anyway. She said they are not allowed to replace a perfectly good battery. She also said that she's tested thousands of batteries and that I have nothing to worry about with my battery. I was fine before - and It's been fine since. I dont know what went on, but it ended up being a wasted day because of this episode. Now I'm either going to have to find another Firestone with the special platform, or take a chance here again... read more

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Made an appointment to get my oil changed on my lunch break. Typically takes an hour. Thank goodness I brought my laptop because it ended up taking 4 hours. My laptop died and I had to go across to 5 guys for a power outlet and food, hadn't eaten lunch thinking I would be home in time to eat. Couldn't pick my son up from school so he had to walk. Completely wasted my day. read more

Honest Review - I Feel Completely Cheated Definitely not 5 stars or great service -- in fact, the exact opposite. I feel completely misled and taken advantage of. I brought my business vehicle here expecting professional service -- a proper inspection and clear recommendations on what the car needed. Instead, I got vague answers and zero guidance. Then they turn around and say my warranty is voided because I didn't perform services that they never even told me were needed? Am I supposed to do their job -- double-check their work, make my own mechanical recommendations, and guess what needs to be done? That's what I'm paying them for. After the last oil change, where they made no recommendations, one of the tires blew out while the car was rented -- leaving my guest stranded in Chico, costing me time, money, and my reputation. Turns out the tire was bald, and they never even mentioned it. That's a basic safety check they completely neglected. To make it worse, the front two tires -- from this same shop -- were bought after I spent thousands fixing the front end and getting an alignment and overpriced Firestone tires with a 70k mile warranty. Now at only 30k miles, they're trying to say the warranty is void because I didn't rotate them? Why didn't anyone mention tire rotation during the many visits I made? Do they actually care about keeping their customers safe, or are they just looking to upsell and dodge accountability? If you're going to pay premium prices, go to a dealership -- at least they stand behind their work and don't play games when it's time to honor a warranty. These guys just try to bury bad reviews and pressure you for positive ones when things are going well. Well, here's my honest review -- you've lost my trust, and I feel cheated by the way you do business. read more

The fellow behind the desk was informative and kept communication flowing when needed. opinion: For the long wait they should put on decent movies read more

I scheduled a tire quote and replacement appointment Friday for Monday 5/19. I get to my appointment and they don't have the tires in stock. Want to charge me double the price and make me wait for 3 hours without a loaner car. Horrible service. I will go elsewhere. read more

They went above and beyond to install new tires on my car. Not only were they able to get a hard to find size and model of tire for me, they understood when I was running late for my afternoon appointment and made sure they finished my car before they closed. The technician even loaded my old parts into my car neatly which I did not expect and saved a sticker from my new replacement wheel. The service advisor Ricky was helpful and understanding when providing service. Thank you! read more

Firestone Complete Auto Care - WRX - Auto Repair Near Me - West Sacramento, California

Improve everything Customer service 0 stars Dont know anything about hybrid cars. Change your shop name . Limited auto care . read more

Stopped in for 1 windshield wiper that suddenly came off on my drive. Lee not only had 1 wiper left for me but came out to install it and check my other wiper to make sure both were secure. He didn't even charge me and took care of it without it. Ill be back for my next service here when the time comes. Thank you Team!! read more

It's 2 pm Christmas Eve. My family will be driving from Sacramento to Los Angeles on Christmas afternoon...And of course the car has a flat ‍. Cue the folks at West Sacramento Firestone. Despite being busy, and it being Christmas Eve, they took my car in, fixed the flat no charge, and I was out the door around 4. Thanks for the great service and for helping my family get to Christmas. read more

This Firestone location is located in a small area in West Sac They have an amazing staff and team in Even the most busiest days went in for Tires dropped my vehicle and trusted the Job was done amazing. V, Ricky, James, Joel and Shawn all Strive to provide Excellent service and no less. Was back on the road within an hour and half ! For the Worth of Value i can leave it in their hands every single time. If you like one stop shop and done repairs this is the place to get it! I take all my business here. Dont settle for less, do it for complete. read more

Great service, short wait times and I can make an appointment on line. I don't go to the dealer to get my car serviced because I can get all my stuff done here cheaper and friendlier! Plus the always have Tires on sale !! read more

I am not sure why the low stars, this Firestone location has always services. James is patient, with all my questions. I had an alignment issue and James said they could not do it because of a half shaft issue. Instead just doing it and not telling me the real truth. I took it to Tesla and James was correct l, it was a shaft issue. Thanks James! read more

I would give 0 if I could. I only started going here because they offer interest free payments up to 6 months, and I have an older Honda. It was needing more work, and they pushed for a fuel cleaning. I said NO. They did it anyways, claimed they didn't (but it was on the invoice) then it "wasn't charged" when it was. I told to the Elk Grove area I usually go to, and the best they could do was replace my cat (that came on before I even left the parking lot of Firestone W Sac) was "no profit cost" of 1k. I went to my old mechanic for $900. Ever since then, it keeps breaking down with issues of the fuel system for one thing or another. Go figure !!! Never again will I use this franchise. read more

I do not recommend this place at all. My friend went there and had an oil this morning on May and when they were the his car out, squealed his and then drove his car like a maniac in the driveway when my friend proceeded to stop him, he started to say stuff to him in the car that he was test driving an oil change excuse me, but you have to extremely not your car to be driving like that then come to find out. He takes it home and they didn't even put the oil filter on right the car was leaking oil from the oil filter when he brought it back they said the oil filter you know that when you started the car and you're supposed to look at it make sure it's not leaking before you it back to the customer. Poor customer service manager poor customer service do let your employees drive like a maniac when it's not your vehicle you're supposed to drive a customer's car with care not drive it like an idiot I would never recommend this place or let alone. Let them put an oil filter on my car or even touch my car. read more

after spending $500 for an a/c repair it quit blowing cold air 2 weeks later. because they should have done a test to see if there was a leak originally but neglected to do they said they would apply the original 500$ towards the new $1120 repair cost. when we brought the car back they said sorry don't know what your talking about the cost is $1120. shady place read more

2 months now. What I came in for you ask? A simple oil change and a tire rotation and a basic inspection First visit: waited two hours for them to tell me I have to come back another day because the oil pan is stuck and they need to order a replacement Second visit: I told them I'd wait for the oil change, 2 hours goes by and I check back they said they needed another 4 hours for the oil pan to dry; they comped my Ubers after I was pissed of wasting another 2 hours Third visit: after picking up the car, the dash made a sloshing noise of liquid from left to right without the car even moving and the oil sensor would not clear; yes I tried on YouTube and it would not. So I call and ask what day are they slow on their books for me to come and wait (we are a one car household) Fourth visit: my wife drops the car because they said it's going to take a while They call us pissed and say it's water bottles I assure them it's not They assure me they can't hear anything Fifth visit: oil change light still on and sloshing noise still apparent. Got talked to very rudely by Ricky mansplanning again that it's water bottles and how he didn't see the light and just cleared it. Tells me to go to Subaru then Goes to Subaru; they tell me the issue within the hour and write it down to bring back to Firestone They also let me know Firestone didn't perform the basic inspection and I needed new brakes asap since mine were in the red zone Sixth visit : V HELPED ME THIS TIME. Nice guy , sloshing liquid noise is gone, oil light would not go away even with replacing it, okay we tried. Told me the exhaust slightly lowered but not to worry that doesn't affect the performance. I'm driving the car today and it sounds like a pick up truck about to die on the farm...I drive a 2021 Subaru Even though my services were compted, I will never come back here, V was great, Luke was great, Ricky needs to not work a customer facing job if he's going to have an attitude and talk down to people at 7am when the day just started. Needless to say, I'm taking my car to Subaru to fix the remaining issues and to avoid wasting anymore of my time. read more

I have been going here faithfully over 4 years. Not really ever having much problems and for the most part the staff has been cool. However listen to what's being said. I received a quote for my repairs. (Extremely pricey). I heard two employees talking about me receiving my quote while the other employee said "you hit the jackpot on that one". I don't think they realized i heard them. It didn't sit right with me. Women don't go there by yourselves. The staff is nice but will try to take advantage of you. I don't think we will be going back. read more

DO NOT COME HERE, THEY LIE AND JUST WANT MONEY Came in for an alignment, was told my oil was VERY dirty (made a guy come out and show me and it was indeed new) preformed an alignment, only do tell me my cambers are way off aka the alignment shouldn't have been preformed at all. Was also told my cabin filter was dirty then told they didn't actually check it, just made an assumption from my "dirty" oil. All in all it was a waste of my time, I got my money back which was the ONLY positive part of the whole experience. Pathetic workers lying to honest people just trying to get their car fixed, congratulations all you got was a waste of your own time and money. Was my first experience here and WILL be my last. I will be sharing the terrible experience with anyone and everyone I possibly can, and shall drag your name through the mud the same way you ATTEMPTED to do drag my wallet. 0/10 DO. BETTER. read more

Firestone Complete Auto Care - This is my "extremely dirty oil" - Auto Repair Near Me - West Sacramento, California

I have been coming to this location for years and they always take the best care of me. Their service manager Ricky is so knowledgeable and honest. Team IKEA has never let me pay for something I don't need and their tire pricing and warranties are so fair and convenient. If you want honest friendly and quick good work this is the place to go. THANK YOU FOR YOUR YEARS OF SUPERIOR CUSTOMER SERVICE AND EXPERTISE. read more

Sunday 7/23/2023. I had an appointment at 11am to get my motor oil changed but it's close to 3pm and nothing is done! My car is still parked. I thought I had priority over walk-im customers? Did they forget about me? Seems like they are working on other customer's vehicle but not mine? Good news! They have stated to work on my car at 2:50p.m. I am truly disappointed but grateful. They compensated me for waiting so long. Thank you! read more

Update to the below, I took the car to a collision shop to get repaired, and it's going to cost $2,000. $2,000 for me to fix what THEY screwed up and won't own up to. If I thought I'd get anywhere, I'd take this much farther. AVOID AT ALL COSTS. read more

i made an appointment, got my oil changed and tires rotated. was greeted with a friendly smile, will definitely go back and recommend !

The phone number on Google is to a call center, and they don't actually make your appointment, showed up to my appointment time and there was no appointment on file. No apology, clearly don't care about customer service. read more

One of my tires was damaged and leaking air, so I called up Firestone and spoke to Shawn. He understood the urgency, pulled up my recent tire to order and had me come in to get it fixed; plus recommended to utilize my lifetime tire alignment from them. Stopped in at noon for a new tire, tire rotation, tire alignment, and oil change. They had me out in under a hour and twenty minutes. I've had a bad experience in the past with them; specifically at this location, but Shawn was professional and able to install my faith in them again. I'm so grateful for them getting me all fixed up and on my way! read more

Danny is amazing. Great customer service and totally restored my faith in trusting an auto repair location. He went above and beyond. YOURE truly amazing Danny! read more

Recently stopped by this location to get a tire air check. They were quick and friendly. While they were filling my tires they also checked the tread and advised me of one that was still good but would need replacement sooner than the other tires. The air check is free and while I was there they didn't try to sell me anything at all. Next time I need car maintenance I will be stopping by here for sure. read more

I have trouble speaking and I called to try and make an appointment so I could get my car inspected. I was having trouble speaking on multiple words and the guy hung up on me. Really disrespectful and looks like the manager needs to sit down with your whole team and to educate everyone how to treat each customer properly. Not all your customers are going to be perfect in this world, and all of us have imperfections and flaws in their own way. Never will I come here to give you my hardworking money. ‍‍‍‍‍ read more

I took my car in there for 4 new tires, oil change, new wiper blades and front end alignment. Dropped just short of $1500.00 for everything. I have a tiny Chevy Spark BTW. Not a giant 4X4. Little tires. I made an appointment for 3:00pm on June 19, 2022. When I dropped it off, was told would be ready in 2 1/2 hours. I was called later and told that they would need to keep it overnight. They assured me that it would be ready by 12:00 pm the next day. I did not get my car until after 5:00 pm I drove the car home, which is a mile away. The next afternoon I drove the car. This is the first time driving the car since I brought it home. The AC didn't work. The car has 66,000 miles on it, and has NEVER had any issue. The AC was cold when I took there for service. I called Firestone to inform them of this. My answer was that "they didn't touch" the AC, but would gladly look at it for me. But assured me that it was NOT because of them. I noticed today, while looking under the hood that the fluids were not topped off (part of an oil change). I also noticed that with the new tires, caps were missing on the tire stems. Firestone, you have outdone yourselves. Truely, in every sense of the word. Sub-par service would be the highest rating I could give, since I don't know of anything below Sub-Par. Firestone Inc., I am not looking for a free AC repair on my car. I will be taking it elsewhere to be repaired. The sad thing is I got roped into a lifetime alignment package. Hope its not awkward when I bring it in next year.....or maybe not. Steer clear people. The goodlooking ones with the smiles are in the front selling things. The true workers are doing the work, probably overworked. read more

Made an appointment through the website to get my vehicle in for the lifetime alignment and air filter change. So much easier than calling in an appointment. This Firestone is located next to Ikea and many eateries, so it was convenient to grab a quick bite during my service hour. Walked in and was immediately greeted. Short 5 minute wait before I spoke with an advisor. Dropped off my keys and the estimated time frame was right on the dot. When my vehicle was completed, I received a call and voicemail letting me know. The entire process was nice and painless. Clean shop and there's a little waiting area with a TV and news on, for those who wants to wait in the store. I am definitely coming back to this location for future car needs. read more

Horrific experience! I took my vehicle there for a simple coolant repair and in the process the new employee left off my transmission hose which caused significant damages to my vehicle. Firestone said they would take care of everything and I could take my vehicle to a dealer to get it taken care of. Needless to say I dropped my vehicle off to the dealer and Firestone failed to give me a rental vehicle as they promised and will not respond to any calls. read more