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Firestone Complete Auto Care

2.4 (85 reviews)
Open 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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Recommended Reviews - Firestone Complete Auto Care

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Luis - NO gloves, NO mask, NO steering wheel cover.
N S.

***COVID SAFTEY WARNING*** I had tires installed at Firestone location #007110 in Watsonville. 30 minutes after giving the counter my keys, I watched as technician "Luis" drove my car into the service bay with NO mask, NO gloves, NO steering wheel cover. Simply he was taking NO precautions against the COVID virus. I was so shocked that I assumed I was mistaken so I watched when he finished and drove it again - absolutely NO precautions. I took a photo to document it and went inside to pay my bill and share my experience. I asked the store manager "Juan" to bring Luis in to the lobby where I showed both of them the photo. Luis' response was "I'm not going to argue the point with you I was just trying to get you out of here quickly so I'm sorry and whatever." and he walked away. Manager Juan's then directed another employee to "go wipe down his car". The other technicians on site were mostly wearing masks and gloves and most of the cars seemed to have steering wheel covers so I don't think this is an issue with Firestone - most of the crew "gets it" but the Manager did not seem to sany anything when he was working in the service area around Luis with no precautions so it seems to me this is an issue with 1 very lazy technician who doesn't care about others and maybe a manager who doesn't have the necessary skills. Would I go back to Firestone? YES - but I'll drive to Santa Cruz where my prior experiences have been very good. If I have to go back to this store, and I see Luis works there - I'm leaving.

Made an appointment. Was rescheduled without being contacted

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12 years ago

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11 years ago

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Bridgestone S.

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11 years ago

I pulled in for wiper blades, and was in and out in just minutes. I am very pleased with their service!

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Bridgestone S.

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14 years ago

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Review Highlights - Firestone Complete Auto Care

Belen and Juan offer superior loyalty and service to customers, even when they're pigheaded like me.

Mentioned in 5 reviews

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Firestone Complete Auto Care - tires - Updated May 2026

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