Very friendly. Happy to help. Went out of their way to help me locate/ fix leak in tire.

Chris, I wanted to extend my sincere thanks for your extraordinary support lately. I've had a run of incredibly bad luck with my tires--from a stray nail to two full replacements--and what could have been a series of absolute disasters turned into a seamless experience because of you. I was honestly at my wits' end, but your calm expertise and immediate solutions were a total lifesaver. It's rare to find someone who makes you feel so heard and supported when everything is going wrong. You've earned a customer for life! read more

Exceptional service from Michelle and James! Best customer service I've had in a while. I will be a returning customer as long as these two people work here! read more

Last time I came here, there were items on my bill of work that had not been performed. Another time they damaged the posts by over tightening my lug nuts and the owner tried to charge me for the repairs after it had been established it was their fault and their employee told me they would fix it for free. Avoid this place at all costs, they will damage your car and won't provide services you request although they'll charge you for it. read more

Battery I bought here died after 1800 miles. It was out of warranty. I understand batteries can die if vehicle is not used too much. I bought another battery for $316. Owner was not honest when he said my old battery cannot be recharged to full health. They can be. I paid $316 for nothing. Store said they checked health of old battery before putting new one in and had paperwork saying so. But they could not produce the paperwork. read more

I brought my car in for tire rotation and at checkout was told I needed both front and back k brakes. They aggressively stated my brakes could fail on a major hway if I didn't fix them. They completely LIED. My mechanic looked at them and said there was 2 years left.... Other reviews have reported the same unethical sales...do not do business with this Goodyear!!! read more

Hours are wrong. Please correct them. Overall, I have gotten great service from this Goodyear store in Capitola. I have bought tires done alignment and had flats repaired. They always give good service. read more

They gave me a quote which was higher than I expected, which is exactly what I wanted. Thank you guys very much. It helped me get money from Lloyd's Auto care on River Street who busted off my lug and lost my locking lug key!!! Appreciate your help read more

Do not go here, they will try and scam you. I have been going to this auto service center for about 12 year now for oil changes and basic services. In the last two years the service has been terrible. I have had the same thing happen twice now. I will bring my car in for a simple service such as an oil change. When they call me for pick up my car suddenly needs over $1000 worth of repairs. The first time this happened I got a secound opinion and it was proven by another mechanic they were not being truthful and my car didn't need any of the repairs stated by this store. I decided to give them a secound chance. This last time the issue occurred, I confronted their claims and they decided to double down. There was a man wearing an army green shirt and shorts eating in the lobby, I think he's the owner? Or a manger? Not sure, but he seemed to run the place. He got up went out to my car to check the issue and told me the same thing I was told over the phone. He told me he decided to check himself because if there was a discrepancy he would "need to yell at someone for that". I found it odd he openly told me he yells at his employees. I told them I just wanted to pay for my service and leave, but this man kept pushing the issue. It made me very uncomfortable. Once I paid and was trying to leave that man was out by my car ready to show me the issues, again I said "no thank you I would like to leave". He then walked away from my car and I left. Due to this I do not trust them anymore, which is unfortunate. The person at the front desk was kind and helpful, but their mechanics and business practices are shady and cannot be trusted. read more

So I purchased this yearly alignment or 3 yr alignment for Goodyear we already went here for this before and was rejected 2x . It says it's open till 5 but won't accept people at 3 when I arrived . I'd say this place is unreliable . Just go to other Goodyear read more

Well....not so good customer service experience so far. This is a corporate business, not locally owned. I know there is a lot of pressure, that's why I try to deal local. Sure it was the end of the day, Friday, and I caught the manager Jim Walker off guard at the end of a break. He looked wrecked. But no matter, I felt like I had to plead my case instead of working with me. Just not fun, probably for either of us. He gave me some corporate policy that the free alignment check is ONLY that. It does not check if the car is ABLE to be aligned. (Suspension problems) I guess it doesn't even go up on the rack to do a simple "wiggle the tire" check. I took it my mechanic and 3 of the 4 tie rods were shot, so he told me he could not align it. I understand the quick in and out of a business, but I would have liked to know that at the time- that's just bad mechanics to me. I could be wrong. And he could use better people skills under pressure..... but I imagine he always is. Corporate can suck, for everyone involved. read more

Absolutely do NOT waste your time here! I made an appointment a week prior for a 12:30 rotate and balance. Was told for sure it would be done in 2 hours (in time for me to pick my children up from school), at check in I reminded Bob- that I was told it would be finished by 2:30. He said ok. I went away. Came back at 2:10, asked if they were almost finished only to be told by Bob that mine was "next to be STARTED." What the actual -_-_-!? I said "What do you mean started? You think you're going to finish a rotate and balance in 20 minutes?! Not a chance. You guys told me it would be finished by 2:30". Bob looked stupidly at me with a blank half smile and said "who said that? Not me?.." I replied "Don't even start it. Give me my keys" He needs to be fired. He's a gross power mongering old man who likely doesn't communicate to the guys in the shop that there was promised a finish time, just so he could ogle & perv out on girls in the waiting area longer. Rude rude rude gross old man who is incompetent at his job- which I'm pretty sure is customer service... if you can't do your job you shouldn't have the job. After leaving, I called to speak with the manager Crystal, who was not privy to the situation at all. I was offered an oil change to make it right, I don't need one. WHY MAKE APPOINTMENTS? If they mean nothing? WHY WASN'T I NOTIFIED? They wasted hours of my time WHY WOULD I COME BACK? After going to them for years, and spending $2,200 on new tires in the last 3 years? ....... I WONT. Ask yourself- What's your time worth? Would you trust someone who gives you a guaranteed time and then says they have no idea what you're talking about?? *isn't this a lot like gaslighting? Anyhow, lost me as a customer! #BobSucks #BetterPlacesToGo #WhatsCustomerService read more

Goodyear Auto Service - Tires Near Me - Capitola, California

I went in there this morning and needed to get my tire fix and the person that was helping me was telling me I need to buy all new tires ... I was like no I just bought my tires 6 months ago all brand new and I just needed to get one cause there was a nail in my tire he basically said he couldn't help me! The manger was just there and not helpful! Very bad customer service and very bad attitude.. read more

I took my car in for an oil change and the next day I noticed oil had leaked all over my garage floor. When I took it back, the man at the front desk tried to tell me that my washer was faulty and it happens sometimes, just a coincidence that it happened to me right after they did an oil change. He was very argumentative when I said my car has never leaked oil. My car only has 30,000 miles on it! Unbelievable!! I will never take my cars there again. read more

Called to check price on tire rotation and they told me $20 over the phone yesterday. Then I went in today and the guy said $25 per tire as it's a new company policy. Really - $100 total for a tire rotation?!?! Please be honest over the phone and not waste people's time. read more

Excellent customer service! I always get my tires and car work here. They are professional, knowledgeable and super nice! They go above and beyond every time! I love that I can trust them to do what is best and never more than necessary to keep my car road safe. read more

Kudos to this tire shop. I tried several service stations, trying to use their tire pressure gauges, only to be blocked from using them. I drive an electric car, and service stations sell gas, which I don't need, so they aren't keen on helping me out. I finally decided to try Goodyear in Capitola. They were happy to help me out, filled all four of my tires up to factory recommended psi, and didn't charge me or give me attitude. read more

I discovered a nail in my tire on a Sunday afternoon. Expecting to get an appointment maybe for Wednesday, I brought my car in, and the guy looked at my tire and said, "let's get you written up." Half an hour later i was out the door, my tire repaired, having spent just over $21. And I can't stress this enough: on a Sunday afternoon! It was fast, efficient and no-frills. Definitely a good experience. Ben was great. read more

just a note to thank josé for checking the tire pressure on my old vw bus this afternoon. he was very kind to fill my tires to the correct psi even though i wasn't a customer (yet!). thanks for your awesome help today. read more

They were so great to us and got us right back on the road! Wonderful service! Highly recommended!!

Great service and quick. They gave me a military discount as well.. Very friendly and for the job don e

Mike was extremely helpful. Went out of his way to help repair my tire on a Sunday. Highly recommend this spot.

Scheduled an online appointment for my fleet truck. When I got there to drop off a mechanic made up some excuse that they couldn't work on fleet vehicles today (Friday) since the manager was at a meeting. Told me I could come back Monday. I will comeback Monday but not to this shop. What is the point of making an appointment if they don't want the business. I will be letting my fleet manager know and recommend they take Goodyear off as a national repair center. read more

Manager Jim is terrible at his job How he was hired is beyond me, I guess you don't need the very few skills needed to manage a tire shop. Wouldn't listen to what I was trying to share with him, which was your alignment guy doesn't know how to align trucks and I wanted to cancel my alignment package that I've been trying to cancel for over a year. He would continue to talk over me and interrupt me and was extremely rude. I contacted corporate they said they would handle it. I haven't been able to recommend Capatola Goodyear tire for many years. I gave them another shot and they have yet again been very disappointing, rude inconsiderate and just don't seem to know what they're doing. read more

Excellent service and quality tires at good rates. Been here a number of times over the years and never had a problem. Most recently needed a single tire replaced due to a pot hole rip on the outer tire . Was quoted at $350.00 and once replaced only charged 315.00 . Tire replacement matched the tires on other 3 wheels. Happy with the cost and valuable service i received. A ++ read more

I had my tires replaced by them and they broke off one of my wheel studs. The guy blamed the previous tire shop I went to, but told me he could fix it for $110 and if I went to an auto shop and got the new parts for him. I called a few weeks later and they told me to come that same day and they'd get it done. When I arrived, the same guy told me they couldn't use any parts that weren't theirs. Then, he told me that they couldn't fix it that day and I'd need to come back. I wasted money on a part they told me to buy, and then they wasted my time having me drive there and then leave. I'm no stranger to patronizing mechanics and these guys are clearly no different. read more

This place is a scam. I had to get my Jeep towed here because something was wrong with my engine and they had to do a diagnostic on it. They charged me 96 dollars to tell me they had no idea what was wrong with it. I had to get my car towed to a Jeep dealership to find out that their was a rats nest in it! How the hell did they not see that in the diagnostic!? I'm livid that means they didn't even check my car. Currently in line to get my money back and never coming here ever again. Don't waster your time. read more

Goodyear Auto Service - Tires Near Me - Capitola, California

Wish I could pick 0 starts absolutely terrible service I made an 8:30 appointment AND I HAD to call them multiple times for updates at 12:30 my oil change still hadn't even been started. I needed break work done too but due not not being able to put $700+ down at once for just front breaks, I said okay just do the oil change. Never did it. As of 3:10 my car is finally done "being put back together" and having to pay $160 to get my breaks looked. MY BREAKS THAT I HAD ORIGINALLY SAID TO JUST FULLY REPLACE never ever coming back here again, literally just the absolute worst service read more

Visited this business as directed by Goodyear Customer Service. An employee was called to assist. This individual immediately talked down to me and was dismissive of any of my concerns. I was prepared to do what I had to do to purchase tires that day yet having someone so disrespectful for really no reason I was not going to contribute my money. I was provided a quote that according to the associate was discounted, yet after reviewing identified multiple charges that were either double charged or didn't apply (must of had to compensate for the discount). I got a quote from a business down the way- same tires and no discount and it's less??? I am a business owner in the area and could not imagine allowing this at my facility. This whole transaction really wasn't / isn't about the money and is more about the experience and integrity. Bottom line if you want to be treated like your choice to go here doesn't matter and be ripped off at the end this is the spot. My vehicles, my business and my voice will not be supporting this facility. Unless something changes rapidly this will just be one more SC business that bites the dust. read more

I discovered a nail in my tire. Luckily the tire wasn't flat nor in the sidewall. Stopped by Goodyear without an appointment to get the tire fixed. No charge! The manager said they were running a special to increase their customer base. My lucky day. They fixed my tire in a half hour. read more

Goodyear Auto Service - Tires Near Me - Capitola, California

This place needs to be reported for fraud and abuse. After over $4 thousand in work that I believe was unneeded my car is now stalling when I start to drive and the engine and tire balance lights come on and off. I simply went in for a routine maintenance. I had been going to the same mechanic for over 20 years. I had followed all maintenance schedules on this car and done oil changes. I was told by a mechanic this particular mileage level would need the timing belt done and likely cost total with labor $1k for my type of car. This was told to me by a well respected local mechanic. He was warning me that it would be UP TO that price. I had to find a new mechanic and ended up going with Good Year in Capitola for the first time. My car is a 2009 PT Cruiser and Kelly Blue Book price for my car in GOOD condition which it WAS when I brought it in and now it may not be considered even good being it is stalling is less than $5k. Meaning, if a car insurance were to say I needed over $4 thousand in work on my car? They would say my car was considered totaled and would say it was not worth working on it. I have had 4 cars in my life time and never at one time have I been told I need over $1000 in work done. They also of course told me I need two new tires. What I found odd and interesting (in a bad way) is a place that specializes in tires left two of my tires without caps on the air valves. Of all places! So bad it is funny. Kinda! They told me that I needed more work done than my car is worth. and now won't even honor fixing the mess they made. The most expensive thing they worked on (see pics attached) is cam shaft belt and the engine code read says that the problem is surprise surprise "Cam shaft position sensor. Bank-1" So, the very thing I spent the most on has a problem? The manager Joe says to me I should have asked them to fix the sensor too. I told him I can not ask them to fix something I had no idea even existed. I did not know that part existed till I was made aware of it's very existence when the scanner told me it existed after the engine light came on and it was read with a scanner. That is ludicrous logic. I am supposed to foretell problems and have knowledge of parts I have never heard of before. And He says to me that "is what they get paid big bucks for" and claims he has no idea what this code means or how much it would cost or how long it would take to fix etc. He says they would not pay for nor guarantee the work and that they did not cause the problem in any way. Even though they were just working in that area of my car. They just took as much money from me as my car is worth (or more) and expect me to pay more? I do not even trust them. To be honest even if they said they would check it and do any following work for free at this point I'd not trust them. This is very shady. I only allowed this work to be done because I am at a very low point in my life with a son who has almost died and they knew this info and took advantage of a person not thinking clearly. Not ok. BTW Manager Joe says "I have people check the tire balance 25 times a day." That is his rationale to why my tire balance light keeps coming on since they had my car. I paid $50.25 for a new tire sensor on one tire. Maybe it was not put in correctly or I did not get one at all? I had to add the main reason I picked this place as my new mechanic shop is that their website said they have a shuttle to pick you up and then when I went to take my car in they told me they do not have one! The check in process was horrible too. A very old man was there and I do not think he knows how to type. It was excruciating waiting for him to get the most basic info into the computer. Don't bother trying to give him any important info or anything other than your name and car. But no they do not have a shuttle. I should have walked out then. That was a sign. read more

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I'm not sure if I'm taking my truck back to these guys! I had an oil change and tires balanced. When I got home there was oil leaking that went on my driveway and the tire they balanced made the tire pressure light come on. I checked all tires and light will it turn off. I've never had this problem until the next day after I had taken it to Good Year. I think they're getting a little sloppy! read more

I had 3 of 4 tires worn to a point of being unsafe. Didn't realize until I got a smog check. The smog check place would have been about $560 to replace my tires. While they did a great job with smog check it was not in my budget. As a senior I am on a limited budget. I went to Quintero tires this morning and they told $80 ea for 4 tires. That it would be 15 or 20 mins to finish. I asked if I needed an alignment and they said no. I am so grateful and blessed to have found this place. $320 total and so grateful. read more

Bob, Eric and Crystal super friendly and helpful! Found a couple scuffs on my rim that at the time I didn't know my boyfriend scuffed until after LOL and crystal was very responsive and helpful to get everything resolved and even recommended me a good place to get the rim fixed. Highly recommend. read more

I wish there was a zero star because one star is too much for this place. My sister in law had a front end alignment done a few days before she drove to our house which is 146 miles away. No one checked her tire pressure after the alignment, it's a nationwide policy by Goodyear to check tire pressure after any service performed. When she arrived not one tire had pressure over 18psi. They put her life in danger. I called and spoke with the Mgr. he sounded concerned but failed to follow through with contacting my sister in law. He offered a free service or something like that, I sent him the pictures of the air pressure on the tires but no response from him. Don't know if he gave me the right email address. Called him the next day, he was busy with a customer, left my name and number and I still haven't heard from this so called manager. Stay away from this nightmare of a shop! read more

Roads were closed. The guys weren't too busy. and I needed help. Without hesitation they said they can help. They were so kind, and forthright, that I will definitely get my next set of tires at this Goodyear in Capitola, California. Thanks guys!! Juliet read more

I took my 2002 Toyota Tacoma PreRunner in to have the tires rotated and re-balanced along with a plug put into one with a nail. I was the first customer at opening. When I got home I checked the lead weights on the tires and the only one showing new weights was the one with the nail. The others did not appear to have been rebalanced. None of the weights had been moved or changed. I paid a good deal to have these re-balanced and it was very disappointing to have discovered this. I suppose it could have been a mistake on their part or they could know that the typical car owner would have no idea if the tires were balanced. read more

This is my go-to tire place. They are always helpful. Today, I had a bolt in a tire - the first guy said it would be around 2 hours, the second guy said an hour-and-a-half, and they actually got it done in under 40 minutes. No charge, as I bought the tires there. read more

If I could have a minus star rating I would. Went in for a simple tire rotation and new wiper blades. Used the windshield wipers the next morning and not only did they barely touch my window they scraped my window. Went back...so sorry mam... call you in an hour with new blades. No call. Went back. Another guy...same crap. Sorry we are just so busy...Day 3 I go to the manager who assures me I just need to "stop in by" Nope 15 mins of pacing the parking lot they are no sooner going to help me but rude. Went back in pissed, I'm a garage-girl, they don't intimidate me they are just jerks. Refund my card. Terrible service - could've been fixed in 5 not 4 days total including day of paid service read more

Manager Eric quickly ran diagnostic check on my car after my check engine light came on 800 miles from home. He clearly explained the reason and suggested I handle the minor issue back at home after I determine whether it can be fixed under a recall. Didn't charge me for the advice. Next time I need service, I'll be visiting this location. Also, other staff was friendly and professional and lobby was clean and well lit, so it's a nice atmosphere to wait in. read more