I took my car in to see if my tire with a screw in it could be fixed/patched. When they removed the tire, we saw that it had been previously repaired and they indicated that the tire should never have been repaired (but replaced) because whatever had been stuck in there the first time rubbed on the interior of the sidewall, and with the sidewall compromised the tire could have blown out at any time. The red flag is, I had it repaired at Aptos TIre & Auto Care several years ago. They gave me the option to replace the bad tire, or get a whole new set. Since I was due for a new set anyway, I had them quote me on the tires which could be there by the next day, and they said they could put on a temporary loaner tire to get me through to my install appointment the next day. They verbally quoted me a price "out the door" and (after checking a source comparing the cost of the tires) I said yes, let's do it. I put down a $100 deposit and got a receipt for the deposit, but no paperwork for my order. They put on the loaner, and I was on my way. I dropped the car off for my appointment the next day and they did the work. It took about 1.5 hours longer than expected but that was fine, save the fact I had to call because I hadn't heard from anyone at the the time it was estimated to be ready. Both times (when I got the loaner/order, and when I came in for the installation/alignment) they had me sign papers authorizing the work, but had no prices - not sure they even had any description. When I picked up my car, the balance due was a few dollars over what they said would be "out the door" but that was AFTER my $100 deposit, so essentially $108 MORE than what I was quoted. When I read my receipt, turns out I was charged $126 for the loaner tire, so what I thought was a really nice courtesy service ended up being an extra charge that no one mentioned -- I could have easily had an Uber to take me the few miles home and back for a fraction of the cost of the loaner. The moral of the story is, get costs detailed in writing. The issue with the previous repair was a big concern, but it was a couple of years ago so I can't say who did that and if they are still employed there. I would give 4+ stars for the work on the new tire order and install (fair price, decent service), but docked the rating for the previous risky tire repair, and not telling me there was a cost for the loaner tire. read more