I had issues with break just dropped my car Frank manages he was very friendly and I have cane have many staff my hands and he opened the door very nice customer service. Thank you Frank!@ read more

First time at this location to ask for a tire pressure check and status of my wheels. The gentleman doing the service was very kind, asked me some questions about the vehicle. As he completed the service, he gave me the recommended timeline for the treadwear and age of my tires. Turns out, not just tread wear, but the age of your tires is important when making that appointment to purchase new tires for your vehicle. Learn something new everyday! I appreciate the free$0 tire pressure service, and I insist on tipping the individual each time. The value of this service cannot be underestimated- having your tires routinely checked is important for vehicle driving safety. read more

I've been going here since I moved to San Diego. I've had two sets of tires from them and go to them for my maintenance now. The Manager, Brandon, is excellent at working with you. He's always friendly and helpful, working with efficiency that is underpinned by a quality is work. He always walks me through my options without making me feel pressured or like I'm dumb for not being a car person. Even since I've moved to north county, I still drive down to this location because of the quality of their service read more

Such a positive experience at Firestone. The team was incredibly professional, knowledgeable, and transparent about what my car needed. They took the time to explain the service and pricing so there were no surprises. The work was completed quickly and my car is running perfectly. It's hard to find a reliable auto shop these days, but this location really exceeded my expectations. read more

Sunday morning, my car made a sound you never want to hear. It was the low hum of the engine not turning over. Finally it did and I knew exactly what the problem was...my battery was dying. Frantically, I searched for a repair shop that was open on a Sunday. I called Auto Zone...they wouldn't help. I called another place, they had a 3-4 hour wait. Then I was rescued by the amazing people of Firestone on Convoy!!! *Cue heavenly music* I explained my problem over the phone and a completely articulate person explained to me what they could do and how long it would take. You guys...the whole process took less than an hour and a half. These guys are good! I hustled down there and while my car was being worked on I was able to walk around the Costco Business Center and Target. The price was fair and there were a bunch of specials that were available for then and in the future. I highly recommend this team! They are great! read more

My friend confirmed an appointment for a car inspection for me for 5pm today. I wanted to get a used car inspected before buying it. She recieved the appointment confirmation at 1pm. We drove in 30 minutes of traffic to get to the 5 pm appointment, and when we arrived, to our surprise, they had cancelled our appointment. They claimed they called and emailed her to cancel but that was news to us! We didn't have any missed calls or emails, even in spam/junk. They said that they don't take appointments after 5pm. That was news to us because the website allowed us to schedule it. When we informed them that we never were notified that they cancelled the appointment, it didn't matter to them. We also let them know that we rearranged our schedule today just for this appointment. We asked if they could still do the inspection anyways because my friend is a former mechanic and she knows that an inspection only takes about 20 mins. The receptionist went to the back to ask the techs if they were all right with that. When he returned, he said that the techs were not OK with conducting the inspection at 5 pm. We thought to ourselves, "Oh, that must mean that they're busy, right?" Nope! When we walked back out to our car, we saw multiple techs just playing on their phones and washing their cars in the back. Don't come to this location. Don't waste your time. They'll cancel your appointment without telling you. They also tried to upsell us on the inspection cost for a future appointment. The receptionist here told us that it cost $20 for an inspection. But we know from a different firestone location that it only cost $10 for an inspection. read more

A big shout-out to Joey and his manager at the 16646 Bernardo Ctr. Dr. location. We had a problem with one of our tires losing air (through the air-intake park of the tire), and we were on a very tight timeline during a work day. Joey and his manager handled the problem so quickly and efficiently that we were left very impressed! Best of all, they did not charge us for it! That's what we would call exceptional customer service! Thank you so much, guys! read more

I called them to get a quote on an alignment and when I went there the quote was higher I went ahead and paid and then thought about it and called the manager later Brandon and he immediately understood and told me to come on by to get a refund which was very refreshing mistakes can happen and I'm glad that a manager will resolve them immediately! read more

Fun Fact: Firestone apparently produced the first synthetic rubber tire! ------ Been here a few times and everyone is super duper nice. However, this place can also get quite busy. I called a week in advance to book an appt for a tire rotation (reasonably priced) and came on the scheduled day and time. The gentleman could not locate my appt in the system, but was able to confirm as call logs were in the system. They were overbooked, and I made it a pt. to squeeze me in due to the scheduled appointment. It looks like there was a chance, I would need to reschedule but the gentleman helped get me in. The waiting room is nice and big with multiple chairs & a TV. Everything was serviced as expected - quick and easy. read more

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Needed a new car battery ASSP. From my first call with Brandon to new tires and checkout, he was kind and honest! Matched the best price for tires and will be so much nicer to get rotations done than going to Costco. read more

Brandon helped me on 5/7/26. I came in for a few things to check on. One item on my list unfortunately needs to be rescheduled due to the technician's call out that day for the specific service in question. Other than that, Brandon was very helpful, answered my questions, and provided more details when I had more inquiries. I am rating 5 stars for Brandon's great customer service, ease of speaking with him and knowledge of services offered. I frequent this Firestone location often, and do recommend them for your automotive needs. read more

Brandon offered great customer service, he was quick to answer questions I had and quick to take my car in for inspection. Keeping me updated on what was needed and how fast he will be able to have things done. read more

Brandon was excellent in helping me get in and get out quick with a Firestone inspection! Very fast and professional for a great price. Will only go here in the future! read more

I was in need of a quick tire alignment prior to an out of state family trip which I'd be driving my vehicle for. Upon calling, I spoke with Brandon whom was extremely helpful and was able to squeeze me in for a quick appointment prior to the road trip. Quick and amazing vehicle service, alongside great customer service. Thank you Firestone team for the help and great value. Happy holidays! read more

Currently go here for my car's lifetime wheel alignment over the years, and on a Sunday, my vehicle reaching 100k, gave me my first blinking overheating red light. Eventually, it became a solid red light. Slowly made my way there with frequent stops, and Mebratu, and their technician Nate, was able to assess, diagnose and give an estimate. They were knowledgeable, personable and showed me it was a leaking radiator after the diagnosis. I'm so glad it wasn't a blown gasket. Thanks for being open on Sundays, great service, and prompt next day turn around time! read more

They did what I needed perfectly and promptly, and were a pleasure to interact with. I would happily return to them if the need arises.

Mebratu is outstanding. Very knowledgeable and helpful. Highly recommend this location.

THEY CANCELED MY APPOINTMENT WITHOUT TELLING ME My friend was looking to buy a car and we found a good one 45 minutes away. I made an apt with Firestone for an inspection at 5pm since that was available on their website. I made the appointment at 1 and got the confirmation. But when we got there... our appointment had been canceled. They said they tried to call. This was a huge shock since I had no email, missed call, or spam saying it had been canceled. The shop wasn't closing for another hour. There were no cars in the bay and I asked if they could just do the inspection since it doesn't take anywhere near an hour (I was a lube tech for years) and they said they wouldn't do it because they closed in an hour.. meanwhile One of the techs was detailing his own car in the back, and the others were sitting down on their phones and showing each other videos. Also when I asked how much an inspection would be if I were to come back... I was quoted double what I paid at their other location while looking at another car LAST NIGHT. I think it's because I had a man with me yesterday but not today. They should not offer appointments at 5 if the techs dont work and just sit there the last hour of their shifts. read more

I left my car at this body shop for two days and received zero updates. After I contacted them myself, they admitted they couldn't find or fix the problem, yet still charged me for a "diagnosis." Extremely poor communication and unacceptable to charge for work that led to no solution. read more

Great customer service. Firestone always makes sure my car problems are solved. They definitely value their customers.

This is one of the best auto care companies in the city! They replaced all my tires - excellent service, friendly and knowledgeable staff. Moreover, the sales and service specialist, Mebratu "Meb" Gidey was most helpful in scheduling my service appointment and keeping me apprised while waiting for my car to be repaired. read more

Great service, quick and polite. Go in regularly for oil changes and got my last set of tires. Front desk guy is great.

I visited this location today for a flat tire replacement, and they took care of everything else that was wrong with my vehicle, down to the windshield wipers! Now I can rest easy knowing that my car is good as new! Thanks Firestone :) read more

I had some bad car trouble put me out 3000 dollars but Brandon help ease the pain with his helpful and fast service keeping me in the loop with the timing of everything. His estimates were accurate so I always knew how much things were no surprise charges and I appreciated that. I was in and out with no hassle and stress they will definitely receive my business again. read more

Great service everyone was very polite and very fair prices. Also they did not take long fixing my tire was in and out in less than an hour.

Needed an alignment post haste after hubby did the ball joints on the truck. We usually frequent a Firestone closer to our house but took a chance on the way home from an appointment to visit this convoy location. Upon entering to finish, Jericho took care of us. With grandma and child in tow I thought we could camp out for a bit and then Uber to a place to eat while they worked on the car, which was possibly up to two hours; no problem I said. By the time we mobilized, it was done. Jericho went over the problems and suggestions needed on the vehicle and we were on our way. Thank you Jericho for the stellar service. We will pass up our normal Firestone to come here. read more

Came in for an oil change for the second time. Walked in and thankful was able to be seen with an 1.5 hr wait (7/19). When my oil change was finished I drove away and felt a knocking in the breaks and a loud engine sound. I returned right away and expressed my concerns. I was asked if that sound and rattle was present before my visit. No absolutely not! They didn't have an open bay for them to lift the vehicle and take a look then and there and was told to return. I had them put a note in my file about the issue. I also had the front desk person ( I believe Daniel) put my car in drive and reverse and he felt the knocking. I made an appointment to be seen Friday 7/21. Regardless, This afternoon I opened the hood to check oil levels because of the sounds and rattles only to find the FILTER just sitting out of the intake! The total carelessness of their techs and mechanics is extremely unprofessional and deplorable. This was supposed to be a simple routine oil change, I'll never come back. I will be canceling their store credit card too. read more

Firestone Complete Auto Care - Tires Near Me - San Diego, California

Went in needing my headlight lightbulbs replaced, which was a more extensive process than anticipated. Angel and Alex helped me and they were so amazing! Very kind people, highly recommend this business. Thanks again guys :') read more

I came in because I have a nail in my front passenger tire. I just got new aftermarket 20" Polished Black Step Lip WORK wheels that I have been waiting for 8 months (due to covid) last month. After getting my car back I see small scratch on my wheel! These wheel are not cheap! Carlton, the guy who worked on my wheel denied that it was him who scratched my wheel. That wheel I looked after carefully because that was the one with the low tire pressure. Never coming back here again. I am waiting for a call back from the manager Maria Horta! I am pissed. F this place. read more

Firestone Complete Auto Care - Scratch - Tires Near Me - San Diego, California

Great communication, fast & to the point. Got me what I needed in a very timely manner, and got the job completed. Very professional. Been going here for ~8 years and always had great service. Thanks Brandon. read more

This place wouldn't have been my first choice. I found a great deal on tires through eBay and all the charges are included (labor, balance, installation), but the thing is, they're only affiliated with PepBoys and mostly Firestone. So I chose this Firestone on convoy. The website initially said my tires would arrive on the weekend but the tracking number said they would get there sooner, so I called Firestone to ask if the tires arrive early, can I change my appt to a sooner one. I spoke with Meb over the phone and he was rude with me, and very short (I guess he had other things to do). He said I could come in sooner and then quickly hung up the phone. I don't appreciate being treated like I'm not a human being just because I am a female and this is the vibe I got. Funny how in person, he was a lot nicer to me lol I will not be going back there. Other than that, the Team did a great job installing my tires! And side note that Jericho was very sweet, checked in with me multiple times on the status of my car and was respectful. read more

The service advisor Brandon was incredible, they help figure out the issue my car was having and helped get me on my was as quickly and efficiently as possible, they got me a new battery and at a great value as well! read more

Very fast and courteous team. Genuinely good at service and pride in their work. I am always impressed.

I have been coming here for years since 2018 and I have not been disappointed at all! They are super friendly, accommodating and knowledgeable. I definitely will miss them when I move. read more

Brought my car in twice and was turned away twice due to a engine maintenance notification on my dashboard. The first time I was turned away because they swore it was just needing a oil change even though I repeatedly told them I'm not due, so I took it to valvoline just to be sure which come to find out my oil was good. So I decided to make another appointment and Google what may be the problem, which I found was the coolant bypass valve needing to be replaced so I made the change appointment to replace it. Upon arriving to my second appointment the employee, different from the first visit, states again that the problem is a oil change. After I explain to him the situation several times and he turns me away and says he would not feel comfortable with his mechanics taking the car as it says to take it to the dealer. Both times they never even bothered to take a look at it or do a inspection on my car. So I take it to a dealership only to find out the problem was needing to change my coolant bypass valve which I mentioned to them various times and they responded to me as if I was dumb and didn't know what I was taking about. Replacing the coolant bypass valve is a service they offer but for some reason they did not bother to provide me service or do their due diligence and even take a look at my car. I will not be going to Firestone again for any service. read more

All I requested was a simple oil change and air filter service. After getting my car back "2 hours later: after a one o'clock appointment (because all the technicians went to lunch) I checked my air filter and the same DIRTY air filter was still in the car! I was charged $48.99 for a new one and was told the technician "did not see it" on the work order. All my tire air valve caps were barely on by a thread or two... at least they were on there, my other vehicle had two mis-matched ones installed instead of my own, I can't even be sure they actually changed the oil filter! The store manager Victor was not there but I plan on bringing this too his attention! I thank heaven (and other bad reviews) that I chose not to take my other vehicle to them for a full tune-up! I will never return to them for anything. Not even Jiffy Lube was this irresponsible! Very Dissapointing Service! read more

Disclaimer: 4 stars because I've only gone once, but will update as I go more. They were responsive, efficient and fixed my alignment (I bumped into a curb ). I had asked another auto care place to rotate my tires when I got an oil change and the owner said that he didn't do it because I needed my tires changed soon anyway, yet at Firestone they rotated them and let me know that the tires were in good condition and no where near needing them changed. Thank you! read more

I didn't expect to be spending any time at a tire shop...but that stupid little "low tire" light flashed at me as I was leaving the Costco. I contemplated making it home (20 miles)....but saw the Firestone sign and decided to pull in. Good thing I did, that stupid tire was at 9 PSI! They fit me into their schedule in no time at all, were able to repair the problem as well as check all of the other tires out. They also didn't try to sell me anything RIGHT NOW, allowing me to think on it...and allowing me to get my frozen groceries home. I was too flustered to catch anyone's name, all I know is that they were great. Saved me today! read more

Jericho Davantes is so nice and went extra miles answer all my questions and help me search up my lifetime alignement for my second car, when the other person was unable to do it because i have new phone number, not sure why he was irritated with all of my questions. Will ask for Jericho for help next time, he takes the time to answer all my questions. Highly recommended to get lifetime allignment at firestones. I have all my 3 cars there. And they can look up your license plate for lifetime alignment not just phone number only. This place does alignment for Tsla. Hope the owner give Jericho for going extra mile to find my lifetime allignment for my second car. I was nervous that it wasnt in the system when the other person could not find it and was getting annoyed at me. Thank you so much Jericho D read more

Friendly no hassle customer service, 100% accuracy with proposed timelines, but a couple slip ups with cost projections. They may not have your specific tire in stock but its highly likely they can get it shipped here and installed on your vehicle on the same day. I called at 9:00am, they had the tires in at 1:00pm, and I had my car back by 4:00pm. Usually they can have tires installed in a few hours but this worked perfectly with my timeline since it was a chill Saturday morning. Regarding the cost projections: -They were not forthcoming with the quote on the tires before I scheduled the apt over the phone, I had to ask for the quote deliberately, kind of scammy. -They did not say the alignment was not included in the quote until I arrived in person, so the extra $99 dollars was a bit of a shock. 4 Firestone Indy 500's installed with alignment was $781. I think this is pretty average if not a bit below market rate, (depending on the tire of course). All in all pretty seamless. I will probably come back if i stick with this tire. read more