I had outstanding customer service experience here His name is frank I had cane hard walking with baby bags my hands He saw me right away open the door very friendly and respect person He made my day thank you frank read more

They did a courtesy check for me when I highly suspected my tire was punctured. I wa ready to pay for new tires but they were thorough and did not find any holes and reassured me of this. No upselling or extra fees. I appreciate their general recommendations and service. read more

Nail in tire repair. Busy Saturday. Been a customer for yrs. Waited a relatively short and boom,boom, boom...Terry had me back on the road so I wouldnt be late to work! Frank and Miguel are stellar representatives of Firestone. Real people who care about their clients! Rare in a world of "up-selling"!!!! My car is 26 yrs old, looks ragged, faded paint but operates like a top vehicle (2000 Acura Integra) thanks to the Team at 4464 Convoy St, San Diego!!!! read more

TLDR: I'll keep it simple. DONT GO TO THIS PLACE FOR ANY NEEDS. staff is rude and will hang up the phone. Manager Miguel doesn't care what happened to your car. Told him I wanted specific tire sizing because 45's caused my tires to pop and i'm on smaller tires because of it.. I told him as long as it's LOWER than 45's the sizing doesn't matter. I came out with the same tire size that caused me problems. He just wants your money. Overpriced cheap tires. Came in for a wheel change and inspection. Came out with more problems. Took 3 hours to get everything done after being promised a 1 and a half hour job. Looking at the workers while they were "working" on my car. The worker was sitting by the wheel balancing on their phone. Which is honestly expected when a shop is paid by the hour and not the commission. read more

Firestone Complete Auto Care - Oversized tire - Tires Near Me - San Diego, California

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I've become a regular at this location Frank the manager is quick efficient. The facility is nice and clean. Pricing is good. I've been buying Firestone Bridgeton tires for well over 50 years. I like the front end alignment program. You pay one time and they'll check your alignment for life of the car Good people I was having my car serviced oil change filters, etc. etc. highly recommend this location Frank the manager runs it tight organization read more

Avoid this location at all cost. Booked an appointment for an alignment and received an online quote for $269. When I arrived I was told that since my car had ADAS that the cost would be $470. When I questioned the cost the person said they would do it for $269 but my car would not run properly after. What's the point of an online quote when you almost double the charge in store. Don't go to shady places like this that don't honor their online prices. read more

Returning customer. Had a complete inspection and wheel alignment today. Friendly and professional shop.

Booked an appointment for 12:30 to have the front end aligned. The shop in Rancho Bernardo didn't get it right so I thought I would try this shop. The guys told me I should have a free inspection to check other potential issues which was just a delay tactic to push me off on the alignment and recommend a service that had already been attempted and was shown not to be the issue. Wasted 4 hours here and got no service! Stay away from this place. No value. Serviced requested never completed. read more

I have been coming to this Firestone for several years and they have serviced my parents' cars, my car and now my son's car. I did a Yelp review in 2015 when it was Goodyear, and here I am 10 years later. The customer service has always been impeccable, and I was so excited to see that Miguel is back! I would also like to recognize Frank, and of course, Donny and Terry, the awesome techs that do the "real" work! Unlike other places, they won't "sell" you things you don't need, but will suggest what's best to maintain the safety of your car. They will also work with you should finances become a concern. Thank you to the Firestone team at 4464 Convoy for taking care of my family - you are the best! read more

DO NOT come here!! Jiffy lube is up the street. I came here for a basic oil change, New brakes and full car inspection a week ago. I left with my ABS lights still on + a misfire in cylinder 2 (never had this issue before) and they just told me I'll need another diagnostic to determine the problem for of course more money. Go somewhere that will get it done right the first time. it's not worth it to waste your time and money here. -stars if I could. read more

Firestone Complete Auto Care - Tires Near Me - San Diego, California

There was a miss communication on work that needed to be done. Instead of arguing over the matter, Diego Valencia resolved the issue without question. I will for as long as I live in Sand Diego use this branch. I highly recommend Diego and his team. read more

Brought my suv in to get an alignment saw they worked on ac asked them to take a look at they went to change a part out but stripped out then tried to charge me $600 for a replacement hose not including install pulled it out of shop got another shop to do the ac it way cheaper and way better service. Also I do most of my own work they were trying to sell me a bunch of stuff I just did. Will never recommend this place to anyone. The manager Miguel is a scam artist read more

child-level service, I gave my car for repair, they took it apart and put it back together, they billed me $1,500 for parts that cost $300, after they put the car back together I discovered that they had broken the grille mount, and also lost all the rivets from the engine protection cover, it's fun to fix your car after repairs read more

Firestone Complete Auto Care - Tires Near Me - San Diego, California

Made an online appointment request for 08 the next morning for an oil change, they called within the hour to let me know that appointment slot was already filled but they did get me in at noon on the requested day (so only 4 hours later than expected) The staff was professional. Offered me my military discount and asked if I had any coupons. He did tell me that I need a new battery (not true, although it was just sitting outside my vehicle for 6 months on deployment so there any have been a bit of corrosion that led him to that conclusion), need new wiper blades (I just replaced them this past weekend so no shot, Sir), and that I need to consider my timing belt (I don't have a timing belt I have a chain though...? And when I asked he backtracked REAL quick) Overall meh experience. Not the worst but I dislike mechanics that try to take advantage of people (do I need to replace those things now? No. But I know better and had it been someone who didn't know better than they might have wasted unnecessary time and money). Biggest complaint I have is that jiffy lube will change my oil in 30 mins or so (not that I trust them to touch my truck with a 10ft pole but still). So it bugs that I made a 1200 appointment and I still had to wait 2.5 hours. I only ever buy my tires, rotation, balance, oil change and other maintenance at Firestone but this location was NOT it. read more

Date of most recent visit: April 2, 2021 I've been going to this particular Firestone location for quite some time now; unlike the one closest to me in Rancho Penasquitos, the staff here are professional and courteous to the customer. On my most recent visit, I was there for an oil change - but after that was done, was informed that I needed to get new tires (which I'd admittedly put off doing) and an alignment. Did it suck that I had to pay quite a bit more for something unexpected? Yes, it did... but at least they cut me a deal on the tires, and also told me about other work that needed to be done down the road. The waiting area is actually pretty quiet and has comfy seats - and this Firestone is on Convoy Avenue, meaning that you can step out for a bit and get some grub if needed be. read more

The manager Diego and the staff are really nice and friendly. I highly recommend this place.

I've never been to a Firestone before and will not be going back ever again. It's the hottest week of the year and the AC broke in my car so i called Firestone cuz someone said I should. I called last week the guy said I can't be seen without an appointment. So I made an appointment and said are you sure I'll be able to come in and get helped immediately with an appointment. He said yes that's why you have to have an appointment. He said it's pretty easy to determine what part of the ac is broken. When I got there it was a totally different story. The guy said it's gonna be a long time and they only have one tech that day. That pissed me off they didn't tell me that when I made the appointment. Then the guy said how long can they have my car for. I said half hour cuz I was promised I would be seen at 1 pm. The guy laughed and said what can we do in a half hour? He said even an hour would be ridiculous. I didn't find that funny. They kept my car for TWO AND A HALF HOURS. What's the point of having a frickin appointment?!!! I sat there wasting my time for 2.5 hours. And I told them I'm a single mom don't get child support and just lost my job so don't want to be upsold or hustled just please tell me what's wrong. Then after 2.5 hours they told me it was the compressor. They said it was going to cost $1600 and tried to sell me 4 brand new tires for a total of $2000. R u kidding me?! I posted this on a FB page I'm on and got 30 responses all saying Firestone is a joke and super overpriced. I called around and found someone who fixed it for $650...that is ONE THOUSAND DOLLARS CHEAPER THAN FIRESTONE. And I LOVE discount tires they always take care of me so that's who I will get my tires from. Firestone is a rip off and they take an eternity so I won't ever go again. They also kept trying to get me to do financing and get a Firestone credit card. No thanks!! P.S. They had a guy grilling bacon wrapped hot dogs there and he gave me one even tho I didn't want one and said no 3 times but he made me one anyways. It looked raw but I assumed he knew what he was doing. I ate it cuz I didn't want to be rude and I got the most crippling stomach ache after so that sucked also. read more

I waited in line for more than 20 minutes to drop off my car for a tire repair. There was only one person in front of me in line, but he was doing something complicated related to financing, and they didn't seem to have any other customer service representatives available. A couple of times, the representative behind the counter said "I'll be with you in just a moment" to me and the other customer waiting, but this was a lie. Twenty minutes is not "a moment". They need a better way of getting customers through the line. They also didn't do a good job of social distancing (during the COVID-19 pandemic). The technician wanted me to show him the issue with the tire, and I had to hand him my key (at a close distance). He held the lobby door open for me (again, closer than 6 feet). After he inspected the car, he handed the key back to me and held the lobby door open again when we went back inside. None of this would have been necessary if they had kept the lobby door open and had me pass the key across a counter. Also, I had called to explain the problem before I came in, so they shouldn't have needed me to point it out again in person. I appreciate that all staff wore masks, but it's also important to maintain social distancing, and they didn't do that. The tire repair seems to be holding up, and the price was reasonable. I was just frustrated by having to wait for so long to drop off my car, and not having a good way of maintaining social distancing. read more

I have run flat tires which are a little trickier to find in stock without ordering them. Yesterday, my front passenger tire was rapidly deflating and I called several locations to get this problem fixed. While other locations told me the car would probably have to stay over night, Miguel Diaz reassured me that if I brought in the car soon, they would get the job done for me in a few hours despite being busy. In a hurry, I rushed over and Miguel and Rudy took care of my car in just under 2 hours. They were extremely friendly and answered any question I threw their way. I am definitely coming back to this location for all my tire needs. Thank you again to Miguel and Rudy for your amazing customer service and for repairing my car, I appreciate it. read more

Got my break pads replaced here. Noticed immediately after driving home that the car was shaking when driving and was making weird noises. Took it back to firestone and they told me they noticed there was a problem with the new breaks and it would be covered under warranty. Took it home and it was still having the same issues. Ended up taking it to the dealership where they told me one of the break pads was only contacting half of the rotor. Ended up having to buy another set of breaks among other issues that stemmed from their faulty work. read more

Diego helped me when the Volkswagen dealership did not. I had an appointment at my dealership and they said "oh sorry can't help you" offering no support or alternatives to even look at my car. They treated me like a transaction when I took two hours off of work. I dropped into Firestone and Diego was friendly, caring, and took the time to look at my car and explain that I my sensor was not broken and that I was low on coolant. He made me feel safe driving my car and I don't want to go anywhere else and will gladly drive farther away from home to visit his store. DIEGO you rock!! read more

I took my 2018 Civic Hatchback here awhile back due to hitting a pothole on a street nearby. They recommended an alignment which I agreed to and said they would inspect my tire to repair, great! I left to do errands and when I returned a few hours later they indicated that they couldn't repair the tire and that I would need a new one, great that's fine however they did not have the particular tire that I needed in stock at this location so it would have been a mismatched tire compared to the other three. It did not occur to me at the time as I was in a rush to get back home as it was nearly time for my spouse's birthday party but why didn't they mention about using the spare tire in my car? Why try to get a sale out of it? They said they would not let me take my car to an OEM dealer to have it taken care of as it was dangerous to drive which I'm aware however THERE WAS A SPARE TIRE IN THE CAR. Yes I am partially at fault as well for not realizing at the time but the shop was fully aware too. I'm sure the techs were grinning as they got an unnecessary sale out of me. The only thing this store cares about is lining their own pockets with money instead of doing the right thing to ensure a customer is taken care of with all possible solutions. I was out money for a useless unmatched tire that ended up getting replaced not to long after. read more

I called and was told if I got there at 7am I'd be able to be out the door by 7:30 or 7:45 at the latest. I came to this location because it was near a place I needed to be at 8:40 a.m. Made the appointment weeks in advance. Just a simple procedure needed to be done. I didn't get my car until 8:25, and was late to my other appointment. Which was my sole reason for going to this location. Also, paper work was brought up at 8:10, but Diego thought the car was done and it wasn't. I expressed my concern about the time (and I get it; EVERY customer wants to get out of there quickly and he probably hears this all the time, but I specifically said that on the phone when making the appointment and was told I would be). Also, car needs to be approved for safety by DMV and they're strict about how the form is filled out. I explained this to Diego. Yet, the signature from the mechanic, is just circles scribbled over and over. It doesn't look like a signature. It looks like somebody just scribbled in 25 circles, so...the DMV will probably not even approve this, and I'm going to have to return. I'm so furious about it all. Now, that being said -- while waiting in the lobby, I heard Diego deal with other customers, and he was great with them. I'm sure in most cases, this location does a great job fixing cars and dealing with customers. Don't use my review as the deal-breaker, but...hopefully the bosses see this and gets them to learn -- DO NOT promise somebody a time they'll be out the door, unless you're absolutely positive. read more

Made an appt days in advance for a tire rotation and balance. Arrived on time, they told me the service would take 2 hours....what???? After sitting in the shop and having my vehicle sit in the parking lot untouched for 1 hour 30 mins, they finally took it into the service bay. From there it took another hour+ for a simple tire rotation and balance. Unbelievable, if I didn't buy my tire here previously I would never go back. What a waste of almost half my day. read more

I had multiple issues and would give this place 0 stars. One of the issues was that the staff didn't give me my key for my rims. I had to go two days later and was given a used key from another customer. The initial issue that I went for was not addressed. I had to go to another place to program the sensor for my tire. In addition, my vehicle stayed the entire day at the shop and no one notified me that it was ready. I had to call and figure out if it was ready. On the way to pick-up my car they called again to inform me that the car was ready. I felt rushed and although it was before 6pm I believe that the staff wanted to leave early. I will NEVER refer anyone to this location or facility. read more

Wow! My away-at-college daughter had a tire pressure warning light go off. She stopped in to see if someone could help fill her tires, and in the process, your shop (Convoy location) found a nail. Thankfully it was patchable and you patched it for her free of charge leaving a very grateful young lady and an impressed and thankful mom! Way to go Convoy Firestone! read more

Needed a headlight replaced on my vehicle. I've went to every dodge dealership within a 50mile radius. They all said two weeks to a month for a head light.... One visit to this location and I was in N out in 1 hour. Frank's customer service is beyond reproach. Even while dealing with a swarm of customers he made the time to educate me and even showed me pictures of the work that was done. Will only be bringing my car here for work to be done. No price gouging no empty promises just good people handling your vehicle. Thanks again Frank! read more

I have been bringing my cars to Miguel and the Firestone Team for 6 years and have had little to No issues with them. I see him for all of my car concerns. Yeah your gonna get the "extra call" of your brakes are getting bad, shocks are leaking,,.. you need tires ,.. seems like there is always something they find and want to upswell you. But they're not up selling,.. they care about your car!! if you look at it this way, my car has had no problems since I bought it New with 13 miles on it and I'm pushing 140,000 on my Scion XB (known to have some issues anyways!!) And their prices your paying for quality parts with warranty and excellent service. Oh and here's a good tip: there are a few massage places right around the block,.. go get a massage while you wait to ease the financial hit, haha!! Thanks Guys for the great service!! read more

Short version: they signed me up for a line of credit without verbal consent or explanation (which is a serious problem and a hard pull on my credit) and then refused to do anything outside of their normal discounts to make it right. Shorter version: They're crooks and I'll never return to this place. They might be cheap, but you get what you pay for (like dings on your credit score). read more

I came to get a free tire rotation as I purchased my tires from firestone in 2018, I came to pick up my car and they tried to charge me for an oil change, which was funny since I literally got my oil changed an hour before I came in. They took the charge off but it would be nice if they only did what I authorized them to, lol. Besides that the dude I was talking to was pretty polite. read more

Excellent service! Drove in on a Sunday morning with a bigass nail in my tire and got serviced promptly! Props to the lady (sorry forgot her name) day manager who took good care of me and even gave me a price break and nice Mil discount! A tire place you can trust! read more

Made an appt, they said it would be less than an hour. Made the trip over there with my newborn and now they say it will take longer and are pretty unapologetic. I'll go somewhere else read more

Took my car in with a some gear shift issues. They diagnosed the problem and got is all fixed up for me. I got there as soon as it opened, they guy at the front counter was extremely polite and helpful. They called me twice with updates on the car. The guy that finished up the paperwork was big on customer service. Who ever hired these two guys did it right. I will be back just for the service. read more

I spoke with Miguel probably 5 times in trying to make a decision on where to buy my tires. He was amazing. He got me not only the best price, but then gave me a very generous first responder discount for an oil change and explained everything to me about why I should choose the better oil for my car so that I knew it was the best decision and not just an upsell. I used to own a business and would have been thrilled to have an employee half as amazing as he is! I have never had a more positive experience with maintenance and tire changes on my car. Sam was also incredible and stayed an hour after closing when I had a delay on being able to pick up my car. These 2 went above and beyond in the customer service dept enough to the point where I will choose this particular Firestone for all maintenance needs that you all offer for my BMW M5! read more

Sam is your Man! Firestone's "Letter of the Law" said to charge me $130, but Sam understood the "Spirit of the Law" and evoked some flexibility getting me out the door around $80 on a warranted issue. Way to do what's right Sam and the Firestone team! read more

I took my car in on July 30 on a Friday afternoon at 3:30pm to get an oil change, new tires, and an alignment. Frank told me that it will not be done till tomorrow July 31st at noon. I made the decision to leave the car overnight so it can be work on in the morning so I can get my car back sooner. When I stopped by at 1pm, Frank told me that they need 2-3 more hours! I did not receive a phone call till 4:15pm that my car was finished. They had my car for over 24 hours for basic maintenance. I was told the reason why my car took so long to be finished because it was a "busy day" when it should really only take 3 hours not 24 hours. I understand it is busy, but there should be some form of priority for first come, first serve. It's a Saturday and sadly I'm busy too and I needed my car. I'm extremely unhappy with the service read more

Frank is very detailed and thorough. He will not charge you for something that isnt true. I was given a quote from another repair shop and one of the repairs was exactly as quoted previously and the other repair was grossly over quoted from previous repair shop. Frank went thru both of my cars with a fine tooth comb and described to me every repair and preventative maintenance repair and why. As a Virgo this is a big deal. He has my business as long as he works there. read more

If I could leave zero stars I would. This company will approach any vehicle to solely profit off of you. Beware. A full disclosure should be stated before taking any vehicle apart. For example I went into get a belt replaced and they stated the tensioner was loose and needs to be replaced. This can be discovered without taking a vehicle apart. A full disclosure should have been made prior to taking my car apart and forcing me to pay for labor on a job I no longer felt comfortable processing with. Absolutely terrible company. I recommend going to A & D autoshop a family owned business rather than supporting this capitalist company. My mistake for trusting them. read more

I brought my truck in for alignment and Frank help to check in. Frank need to be fired. He lacks customer services. Instead of fully helping a custome, he is texting and not answering the customer's questions. He upsale services and demands them to be done. Once I left after my truck was alight, I noticed that my steering wheel was crooked. I have to return back again to be repaired it. read more

The entire team was amazing, will continue to bring my vehicle to this location and tell all my friends about it to