I have been bringing our cars to this Firestone for many years. Sandy is the manager and he is awesome. Sandy and his team are very proficient, accommodating, respectful, very knowledgeable, reasonably priced and consistently do a great job. My wife and I trust this team above and beyond the dealership for our cars consistently. read more

I have used them for years, very honest, friendly, skilled. They are busy so make an appointment and be prepared to wait or leave the car and come back. Worth the wait. Lots of restaurants just a short walk away. read more

Absolutely come here for your tire needs. I was in a time pinch got low pressure on my tire, and headed here and they took me in right away. Amazing customer service. High recommended. read more

When you allow teenage boys to run a store, they just want to you GO AWAY. Bought tires through Tire Rack and had this location install them (bought a maintenance agreement too) via online order. It's been nothing but downhill since install. 1) Scheduled an appointment online for a (paid for it) rotation. Guy calls and says just too busy, and can't honor appt, even several days later. They are just too busy, staff are sick, vacation, blah blah. Went elsewhere. 2) Had a flat tire. Scheduled appointment the next day via the online tool. Again get a call, just too busy, can't honor the appointment, how about you leave it with me, and we will get to it before we close? 3) Slow leak in tire. Scheduled appointment. Got a call back, no we can't honor the appointment after all. Had it patched elsewhere. 4) Final straw. Called yesterday (see photo), and talked with the guy who answered the phone. Gave him my phone number, and he repeats back ONLY the last two numbers (those numbers) and then laughs like Beavis and Butthead. Gross, be professional. Then Beavis says "I have your records here. Do you know where we are?" I said "near Denny's." He said "well yea, the shoe store. It's not that other place. People always confusing us with the place down the street. But we are all better looking ". Silent eye roll, "Can I schedule an appointment?" Beavis says "how about you leave it with us?". I respond "sorry can't. I can come by after 4:00PM any day this week". Beavis says "OK, how about tomorrow, but you might be waiting two hours". I respond "OK, I need the leak fixed". Beavis says "see you tomorrow at 4:00PM". Any reasonable person would take that as confirmation of an appointment, right? Guess again. I arrive at 3:45 PM and nope not on their books. Person behind the counter says "who did you talk to?". I relayed some of the information above. Person says "Sounds like me, but I was not working yesterday". Employee keeps waiting for me to tell them who I spoke with, and I am at a loss. Finally, I say I need to get a leak repaired. Employee says "can you leave it?". "Sorry no". Employee says "well it will be a while because there are several people in front of you". I responded, OK, but I did schedule an appointment. The employee says "Well I was not working yesterday and it's not on the books". At no time did the employee apologize and say "Clearly there has been a mix-up, let's get this figured out". Nope, just stuck in a loop repeating "it's not on the books, and I was not working yesterday". See other reviews about problems with appointments. Finally, I just give up and say "Well since I am not on the books anyway.." and turn to leave. The employee says "no worries". Really? OK well, I am glad YOU were not inconvenienced by Beavis and his mistake. From other reviews, I am not the only one having problems with appointments. Maybe Corporate should start pulling call logs, since "all calls are recorded". Regardless I am done with these Beavis and Butthead clowns. If my experiences above are what they consider "acceptable" (no worries) customer service, then clearly they do not need my business. read more

Firestone Complete Auto Care - Yes, Beavis I really did call and schedule an appointment. - Tires Near Me - San Diego, California

As a woman I'm always afraid to take my car to get serviced but today I feel like I won, i went in for oil change, and tire rotation. I also went to see if I could get my A/C charged, Honda of esco lied and told me I had to get the entire system needed to be replaced and it was not going to be covered under the recall and it was going to be 4k-- my car has less than 50k miles on it. I've been using ice packs all summer driving to my destinations angry and upset at Honda, what I needed to do was talk to Rolando at Firestone!! It was like having an uncle on my side trying to help and also helped me financially wherever he could. He was very informative of what the problems may be with my A/C (which turned out to be NONE!! Thanks Honda of Escondido!!), told me about my filters needing to be replaced-- I could do it myself, I know, I'm there though and I couldn't be bothered today because it's a million degrees out. My new Tio Rolando (he doesn't know he's my new uncle) really helped me out and got me right again with my car. Couldn't be happier!! I even called my best friend after I left asking if she could hear my fresh cold air blowing out of the vents! No more ice packs for this woman!! read more

Some time ago the management and workers here were really cool to me and understanding of my situation! They offered me several discounts and fully assessed my car free of charge. They made me realize I had an urgent brake problem! I got it fixed at a local mechanic, but I realize I've owed this location this 5 star review! Thanks again for the help, knowledge, and your time on that Sunday morning a couple months ago. They were the only shop open that Sunday morning! read more

This place sucked, badly. I went to another Firestone location and had my battery tested, it showed it needed to be replaced. I requested a battery install appointment online, chose my battery and added on an oil change. I received an email confirmation back that the battery was in stock and my appointment was approved. When I checked in, the guy who was helping me said he only had me down for an oil change but "luckily for me" they had my battery. I showed him my email confirming me scheduling this appointment for a battery. He didn't believe me that I needed a new battery so before he would accept my car, he needed to "check it for himself". When he returned and was completing my paperwork online, he asked me if I had the rewards card, which gives me offers for discounts. I said no so he offered to sign me up. Next thing I know he was asking for my social security number. There was ZERO transparency that it's a credit card. When I questioned why he needed my social for a battery change he stated it was for the rewards card. I then asked if this "rewards card" he was referring to was a credit card. I informed him I am not interested in a credit card and I have frozen my credit. He looked perturbed and said I could still get approved. I told him again I wasn't interested. He annoyingly cancelled the application and said I was missing out on rewards. Then he confirmed which oil I was interested in, I verified full synthetic as that is what my car takes. I left and was called once my vehicle was ready. When I was checking out, I showed a coupon for the oil change. The new technician ringing me up said they didn't do an oil change, that I was only scheduled for a battery. I explained when I dropped my car off they said the opposite. He then said I would need to wait another 30-45 mins for the oil change as I "never told them" I wanted an oil change. I explained I was asked when dropping off to choose an oil type and that I was told I was only there for a battery originally. Thankfully he did the oil change right away so I only ended up waiting about 20-30 mins. When I got home, there was issues with my car electrically. I called a Mazda dealership and the service manager said it sounded like they didn't pair the battery. I called Firestone back and they had no idea what I was talking about. They offered me an appointment 2 days later to "diagnose" the issue. I called a different Firestone near my work and they knew exactly what needed to be done and got me an appointment same day. He stated it was a special device that was used and a higher level technician that it needed. He said the new battery should have been calibrated when it was installed. I unfortunately had to use my lunch break and pay for 2 Ubers to drop off and pick up my car. I will NEVER be going back. This place is terrible read more

Have been coming here for years. Know pretty much all the guys that work here. Bring both my cars and now my 3rd new car for a Lifetime Alignment and a life time tire rotation. Yesterday called in to set an appointment with Jay. Brought my car in and pick it up later in the day. Both times I came in I missed Jay, but he still had the work order in. When I picked up my car I was told I would receive an email for all the work that was done. All day no email. This morning I called and Jay again answered the phone. I told him I never received a receipt for the work that was done. He asked for my email which seemed weird that all these years I've always gotten emails. So again over the phone I gave him my email. One hour later still no email so I drove over to pick up my receipt which was a big inconvenience for me being I needed to be somewhere else. When I went in and told Jay I still have not received an email he asked me again for my email address and he had typed it in incorrectly. I mentioned that this was an inconvenience for me to come in and instead of being apologetic he was being very defensive and made me feel like I was causing him an inconvenience. All these years I've given these guys my business to be treated like they don't appreciate my business. I run my own business and never treat my clients like that. read more

This was outstanding service. All I needed was a tire repair. I called in the morning, they had me come right out. After I arrived I was checked in immediately. The repair took 30 minutes. All along the crew was friendly and courteous. Thank you for great service! read more

Firestone Complete Auto Care - Two Firestone places on one block - Tires Near Me - San Diego, California

See all

In the new tire quote, they included some hazard protection service which I did not request. After completion, I was told the invoice will be emailed to me. After not receiving, I made multiple calls, and never got my invoice. I was given the option of driving there to pick up invoice, or to start a new account, which needed all kinds of info. Very frustrating experience read more

I took my car in and Jay was awesome!! I'm going on a roadtrip soon and they were all very accommodating on how soon I could get my car in. They did an awesome job and made sure my car ran smooth in time for my trip! read more

Check your receipt carefully. I did not request a lifetime warranty, but it was added. If I was not careful, I could pay much more than I requested. They advertise that the wheel alignment check is free, and I requested only check, but they did the wheel align without notice even though the initial checking result was good. read more

Firestone Complete Auto Care - They added a life warranty initially and then removed later after I found it. - Tires Near Me - San Diego, California

Salesman Izzy, quoted me $308 on front brake replacements and told him I had a $50 off coupon and he lied and said he had already included it. I called 2 other locations and was quoted $250 and they reduced it to $200 with my $50 coupon! I have multiple things done to vehicles over the last 20 years at this location and never again!!! read more

Great service! Great people! That's the combination for great customer satisfaction! Sandy, Barry and Jay are great. The staff is diligent and they keep their promised time when your service will be completed. read more

New wheels means new alignment baby ! My previous autoshop closed down due to the pandemic hurting many businesses. I was looking for a reliable shop nearby to get my alignment done. Firestone to the rescue! They had decent reviews so I gave them a shot. Location/setting: Near I-15 in the heart of Rancho Bernardo. There are two Firestone shops in this area so make sure you go to the correct one. There was a decent amount of parking on a Friday afternoon. The interior and waiting area is open and bright. They have seats and a tv to keep you entertained as well as complimentary water. Restrooms available onsite. There were shops and eateries near by and walking distance if you decide to go and kill some time. I ended up getting my nails done unexpectedly, but it worked out and my car was finished being serviced when I got done. Sweet ! Customer service: Walk-ins are available, but I called to schedule an appointment in case. Jay, the manager was professional, honest, and friendly from the get-go. He told me he would run a wheel alignment test first prior to paying, which I appreciated. He was straightforward and quick! He gave me a wait time and informed me he would notify me when the car was ready. The whole process was completely stress-free and Jay and his staff were welcoming and courteous. I had such a good first impression that I signed up for their lifetime membership and also received a discount on my first alignment. He recommended coming in twice a year for an alignment. I'm so happy I found a reliable autoshop near me. If you want knowledgeable, trustworthy, professional, and prompt service then this is the spot for you. I can't speak for all Firestone locations, but this location gets 5 stars from me. read more

I called to make an appointment and arrived on time. I waited in their very nice waiting area for 45 minutes to find out my truck was just brought back now. Two hours later I am still here. Not sure of how long the wait will finally be or the cost but I think you will need to verify an appointment means timely service. At least they should tell you it will take a long wait time. The fellow at the desk said perfection takes time. I laughed but it's not funny read more

B125. Hmm! What's up with this? I call the dealer only to find I am going to need to spend a few car payments to handle this. Why? My car is already paid for. I certainly don't want to blow funds. I have some pretty serious friends who love their cars and love saving money. When I called one in particular, she told me to head over to Firestone. Why not? I gave them a call and showed up for my appointment. This Covid deal isn't fun and kind of makes you more heightened of funds, germs and safety. This Firestone location has everything set! The staff is friendly, knowledgeable and do everything to make sure you are finished in a timely manner and under budget. REALLY! They charged far less than the quote from the dealer, had the car finished much sooner and left and remarkable impression. Here's the kicker. I went back a few months later with a different car for a strange bulb or fuse deal. Let's say. Whatever the deal was involved removing parts of the car to get to it. I certainly couldn't handle it. They said to bring it by and would take a look. Of course I did and walked next door to Rubio's for a bite to eat. While I am waiting for our order, Firestone calls me to say they fixed the issue. Look, we didn't take that long. Neither did they. Within 20 minutes we are back inside Firestone and on our way to our next adventure! This location is EPIC with offering courtesy and service with a genuine smile! I'm happy to recommend them. read more

Went in for a flat tire and they patched it up- all good to go ($30). I drive 5 minutes to get home and a light appears stating that a DIFFERENT tire of mine has low pressure now. I check and there was a HUGE screw near the SIDE of the tire. It wasn't salvageable and I had to get a brand new tire for $400+. I'm POSITIVE they put that screw in there themselves! I would give zero stars if I could! Will NEVER be using their garbage service ever again. BEWARE!!!!!! SHADY COMPANY!! read more

Once again, disappointed with Firestone! I called to make an appointment, I told them I wanted a an change and tire rotation. I bought the tires from them. I get to the counter he said, we're doing an all change, right? I'm like yeah. I never got my tire rotation. I talked to Sandy about the tire rotation and he got very combative and was interrupting me every time I tried to speak. There is a Firestone right next-door, they will get my business from here on out! read more

First time at this particular location and it definitely won't be my last! I stumbled upon this place when my car tire gave out on me. I was extremely distraught because this was over the weekend, and I had work and this happened so last minute. Upon arriving, I was greeted by Jay and he welcomed me with amazing service and empathy. He worked with me to get my issues handled in a timely manner. I felt like he actually cared about my wellbeing, unlike other places that just try to upsell you and don't even care about you. I will be back to replace my other tires and will be coming here for all my mechanical needs. I will recommend this place to all peers and colleagues too because this is definitely a place you can trust! read more

Went in for an Alignment. The salesperson was super helpful. He said he would check if I needed one first. He got back after checking and said it was off. They were finished on time. This is the first time I have used this place. I will try them for other things. I will take my other car also soon. read more

had a great experience at this firestone! the staff was super friendly, explained everything clearly, and got my car done on time for an oil change and alignment. prices were fair, and service was top-notch. i'll definitely be back for future car needs! highly recommend! read more

Needed an alignment. Made appointment, work done very promptly and two gentlemen I dealt with were courteous, informative, and professional. read more

I called in and was able to come in very last second with the help of Isai Vazquez. I was facing a very stressful flat tire situation. When I arrived I was greeted with such great customer service by Isai and the process was very smooth and quick. I would highly recommend this location! Thank you for the help Isai! read more

I always know that my family and I will receive the best of care here. Sandy and his team are stellar, giving us the attention and expertise we need. Thank you! read more

I'm giving these guys a star for taking appointments, a second star for being open New Year's Day and a third for good pricing but damn, are they slow! I had an appointment to mount and balance two new tires. This should be a 15 to 30 minute service. It took 2 hours...with an appointment! Maybe their workflow is super disorganized or appointments don't really mean anything? I know that we're supposed to be more understanding and patient during COVID, but considering how busy they are, perhaps it's better to take your simple jobs to an independent tire shop in Escondido (for example). That might be best for everyone... read more

Been going to Firestone since I could drive, so a good 30 years. I buy the lifetime alignment for my cars because I keep them for 10-15 years. My 2006 Lexus alignment I paid around $100 and now the cost is over $150 for lifetime alignment. I go to the Rancho Bernardo stores now. There are 2 pretty much next to each other. The one closer to Dennys is usually booked up so I sneak over to the other one closer to McDonald's. Jay is a really good guy and a straight shooter about your issues with your tires. read more

Horrible service! The fact that they have the sign that says "TIRE PRICE MATCH GUARANTEE" is a false advertisement. Came in because we got a flat tire on the road, and they were the closest one. We called multiple places, and we got quotes between $150-200 and this place wanted $400+. Ridiculous!!! Then we asked if they did price match and they said "no". read more

Firestone Complete Auto Care - Clearly says " tire price match guarantee" - Tires Near Me - San Diego, California

My family has been going to Firestone for over 15 years and they have always been the best! We don't go anywhere else. They are always reliable, trustworthy, and do a great job. Sandy is great, always going above and beyond for our cars and always at a reasonable price. read more

I made appointment and my appointment was not in their books. They gave me an estimate and I made the mistake of telling them I had a discount. When I returned to pick up my car, the "discount" was added to the total charges and the amount was over the "estimate" given to me, even with the discount. How is that possible? even with taxes, the discount was for $40 off each axel. The employees were nice, but I felt taken advantage of. If you get an estimate, get it in writing, and don't tell them about any coupons or discounts until you are ready to pay. read more

I came in for a new tire. Just one, as mine was completely flat. Mike was so sweet to check the original tire to see if it could be patched, rather than replaced. Little did he know that money is so severely tight right now, I was struggling to figure out how to pay for a new tire. Ryan took care of the tire at no cost!!! Absolute BLESSING for me and what I consider PHENOMENAL customer service! Thank you Mike and Ryan! read more

Went there for a brake job, no complaints. They are pretty thorough with the standard inspections. It is a little pricey, but you do feel like you're getting what you need. The only downside is they seem to take a long time, which maybe is a good thing. Assuming that time is used to make sure all required checks are done. Left our car at 8am, job was completed past 6pm. read more

If I could give this place zero stars I would. I called about 45 minutes in advance to let them know that my teenage sister's car had a nail stuck in it & and asked if they'd have time to repair it and they said yes. I arrived about 20 minutes to close and they refused to patch my sister's tire stating it would take an hour. I wasn't born yesterday, I KNOW this repair does not take an hour. I also explained that she needed to drive all the way to Chula Vista and the gentleman said, "Wow, that's kind of far. We could put air in it, that's about it though." I'm furious because, not only was this a matter of safety but they turned me away after telling me they could fix it. There were also two employees standing around doing absolutely nothing. They could've gotten this done in no time. I recommend Evans Tires. Sadly, they were closed I couldn't go there. I'll never go to Firestone again. read more

I have been to this Firestone several times and they have always been so helpful and haven't tried to up sell anything at all. The have told me everything that is going on every step of the way. They are the only people I trust with my car read more

Sandy and Jay are great to work with. I have been taking my cars there before it was Firestone and they continue to have the same great customer service. read more

Firestone complete Auto Care awesome. I was on freeway and ran over debris that sliced my tire. Fortunately I was able to pull off freeway and the Firestone store was right off the exit. I was commuting to work and not familiar with the area. Even though they were busy they were expedient in replacing my tire and not stranding me in an unfamiliar area. Big shout out to JAY GUEVARA for being so helpful! read more

5 star throughout! Got a tire pressure check this morning and being a Sunday lots of shops are not open. I went to Firestone by Bernardo Center and they were so friendly, professional and got to it! Thank you so much for the help! Highly recommended!!! read more

I brought my car in urgently yesterday, and the issue was resolved kindly and quickly! Thank you!!

I had a blown tire and went there without an appointment. They didn't have the tire in stock and it took some time but they always kept me informed every step of the way, including issues with the lug nuts I appreciate their good communication read more

Never come here! The young person at the front desk is completely rude. He was rude when I dropped my car off EARLY at 12:30 for a 2:00 appointment. And then when I called in at 4:20 to see if my car was ready, the conversation went something like this: "hi, is my car ready?" "Nope. They're taking it back now." "So it hasn't been started on yet? I had a 2:00 appointment." "So did everyone else". "I made an appointment because I need my car back. When is it going to be ready?" "Today." "What do you mean 'today'? You close at 6:00. Are you saying it won't be ready until 6:00". "I don't know. It could be later. Depends if we stay late". His tone was unfriendly, unprofessional and he never apologized. RUDE, RUDE, RUDE. Go somewhere else. Especially if you value your time. I would have appreciated a call to say it's running late or even apology. I just got treated like crap. Unacceptable. If this is the best they can do hiring I'd seriously worry about the safety of my car. Luckily this was only an oil change. I could have driven through 5 different oil change places in the 5 hours they had my car!!! read more