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    Firestone Complete Auto Care

    3.3 (31 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

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    7 years ago

    Quoted my son $120 to install a headlamp bulb he already owned. I installed it in 30 seconds with a pair of channel locks

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    Work on car that was marked "done" was NOT done. Most disrespectful and unhelpful associates working here. Complete waste of time and money.

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    After a frustrating experience at Conrad's auto, I went to Firestone and was seriously impressed.

    Mentioned in 2 reviews

    Read more highlights

    Conrad's Tire Express & Total Car Care

    Conrad's Tire Express & Total Car Care

    2.1
    (33 reviews)

    So, here it is. I like Conrad's in general. However, my experience today has put and end to service…read moreon my car at the Rocky River location in anyway going forward. Here's my experience. On Tuesday, I made an appointment in the morning for an appointment on Thursday at 4:30 pm. I was to wait for my car to be serviced. There's a warning online that says, "Please Note: Shop volume and service requirements may impact wait times. While waiting appointments are prioritized, wait times cannot be guaranteed. If you have questions, please contact the store for additional details." I did not care how long I would have to wait for the service to be completed, so I had no questions, I just needed it completed today on Thursday because I was leaving for Chicago and other cities on Friday morning. I arrived at the shop at 4:25, waited for about five minutes for somebody to come in from out in the shop area, his name was Jacob. As I informed Jacob that I had set an appointment online and I was here to get the work completed on my car, which was merely a tire rotation, and ensuring that the tires were balanced because at higher rates of speed I could feel a vibration, he informed me that because I made my appointment online, service wasn't guaranteed and that I would be waiting until tomorrow morning for them to service my vehicle because they had just taken in three other vehicles. Nowhere in their disclosure online does it say anything about delaying my car to the next business day. Not checking your scheduling program is not a me problem - that is a Conrad's problem. They also did not give me a call to let me know that they weren't going to be able to service my car the same day. As a matter of fact, he looked surprised when he walked in from the shop and saw me standing at the counter. Lo and behold, he did not know I had made an online appointment 2 days ago. Not only am I upset by Jacob's response of telling me that my car wasn't going to be looked at today. I'm upset because of the smug attitude he had about it. An attitude of I just don't care. An attitude of what do you want me to do about it. It used to be, especially at this Conrads, where I've gone to for my last three sets of tires if not more, the service was impeccable. They cared about the customers. I would tell you after this experience, Jacob doesn't care about the customer. Jacob doesn't care about the client experience. And quite honestly Jacob doesn't seem to care about much more than Jacob. It is my belief that shouldn't be employed by Conrad's. As an employee, he is a poor representation of what the Conrad's brand I have always known them to be. As "one of the managers" he is horrific. I'm saddened, but now, going forward, I will no longer be a customer of Conrads and will only use them for the warranty they owe me on the tires I have purchased there.

    DO NOT GO HERE…read more Absolutely terrible customer service and no help at all. Do not honor any appointment times and are not in a hurry to help at all. Have not had a worst experience at a tire center.

    Mr. Tire Auto Service Centers

    Mr. Tire Auto Service Centers

    4.1
    (68 reviews)

    Got my tire patched here on a really last minute basis- they squeezed me in right before the…read moreholiday and had it done within 12 hours. I will say i felt like a bother. As a single woman who live alone with one car i was panicked being without and they said it would be done that day (which it was) but by 5 pm i heard nothing when i called to reach out with questions i was give an attitude which made me feel a bit uncomfortable. They said they were behind and would let me know. It was done right before they closed for the night and was a good value ($40) for a tire patch but again couldn't shake the rude customer service i received. Giving 3 stars based on fitting me in and the price. Would be back just in hopes that the service i received was due to holiday stress and nothing against me!

    This was the most deceptive and scam-like experience I have ever had with an auto repair shop…read more Here is what happened: I needed a brake job on my rear brakes, including brake pads, rotors, and a caliper. I called on Saturday to get a price estimate and clearly mentioned the exact trim of my car. I was quoted a price between $750-$850. In hindsight, this price appears to have simply been a hook to get the business. After I had my car towed to the shop and dropped the keys in the drop box, I was contacted the next day and told that the original quote had been given by a "sub." Suddenly, the price for the exact same job jumped to $1,350. I do not mind paying a fair price for quality work, but I do mind deceptive business practices. I was told the person who gave the original quote would be fired, which honestly sounded like another excuse rather than a real explanation. At this point, I was already exhausted dealing with the situation and did not have the energy to arrange another tow and move the car to a different shop. Based on my experience, I would avoid this shop unless you are comfortable dealing with misleading estimates, significantly inflated prices, and an extremely condescending shop owner.

    Firestone Complete Auto Care - tires - Updated July 2026

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