Rating? Your kidding right? I am forced to hit a star in order to rate a review...let this go on record...they deserver ZERO stars! I Hit one only for the post. Never again. I will never take my care here again. On one indecent, The mounts on my radiator were broken during a fan repair for the radiator. The fan was ZIP TIDE to the radiator. $607. It was not even tight. I pulled it away from the radiator with an inch of space between them. It was supposed to be bolted. I went in side immediately. I had to wait for a new radiator since the mounts were broken during the repair. The incident was eventually reconciled. I took it for a leak in the power steering from a previous inspection. I was there from 8:59am- 12:16pm, March 5, 2019. I made the appointment for 9am, a 2-2.5 hour repair. Knowing I was waiting. I was there for 4 hours! My car had been recommended the service, this was not a new inspected area. The baby sitter inside the garage came in hours later, after watching me pace the lobby, and told me the bay area had to be cleaned up, there was a bit of a mess, that's why it is taking so long. (The fact it was not on the rack before 10, had nothing to do with it right?). No one was available to come get me. So I waited. The service writer who didn't say more than 2 words more than necessary to me, the entire time...suddenly loved my jeans and stood between me and the garage view. While the bay area under my car was being cleaned. When I stepped up to pay for the repair. She was all ready to chit chat about the new calculators they got and how it will drive her nuts the buttons are different....what? Miss, 2 words in 4 hours? AFTER PAYMENT! $496.47. I sit down again and waited for my car. She brings the keys to me...which she never does....You always have to go to her...at the desk. I was informed the repair was not complete, there was a "leak found with the die, at the pump housing bolts, believe casing cracked, symptoms may still be present until replaced". Now I am back at the desk. Another $565.60 Recommendation to fix it. "On top of what I just paid?", "Yes mam.", I had just spent $854.90 for unrelated repairs, 2 months earlier. My pockets are empty. I said, "That's not happening today, Why wasn't I shown this when it was on the rack? Why wait until AFTER I pay for an UNFINISHED REPAIR? My back hurts, I will talk to the manager". NOT THERE. I was told, "The car will continue to leak and will eventually stop working. You will need to get it repaired." "What? Is it safe to drive? Yes, but you will need to get it fixed eventually." "I just paid to get it fixed...it's not fixed? I'm sick at this point. I'll be back another day." I'm 1 mile away, the stench from the power steering fluid is coming through my air vents. I open the hood....the fluid was all over the engine, and below the safe line already. So after phone calls and emails...i'm back, Supposedly fixed the right way this time....lol not so much. IT STILL LEAKS! It has gone past the safe lines 2 times since then. NEVER GOING BACK! EVER! I should not have to pay for this crap! I will be writing the company AGAIN!!! By the way. The property is for sale. I can see why. They suck!!! I was KNOWINGLY!!!!! Sent home in an UNSAFE vehicle. Wouldn't it be great for my steering to go out going 70 on the highway? Or a left turn arrow, and someone runs a light...ooops steering is out? Too bad! Or, Lets park the car...ooops steering out.., hit the car next to me. The time stamp on the 2ND power steering recommendation on the SAME day of the 1ST NON-REPAIR....was at 8:59am, (When I got there). I was not told about the 2nd recommendation, and was not printed out until AFTER I paid for the 1ST NON-REPAIR 4 hours later! The time stamp on that, was also 8:59am, why wasn't I told then? Maybe because they hadn't had it on the rack yet! The 2nd recommendation was not printed until AFTER I paid for the 1ST, NONREPAIR! Would that be fraud? I watched her print it. Is it normal to have that time stamped on there when printed 4 hours later? After being towed a second time...The second NONREPAIR, took less than an hour. In at 11:43am-out 12:16pm. Did they replace anything? Or just clean it up? Never again! Less than an hour, when the First NONREPAIR took 4 hours? Sure...that's normal. BEWARE FOLKS! I think it is time to report this place. I wonder if inventory matches repairs? Doubt it. read more

Just moved to riverview recently and was afraid to start a new mechanic since mine was great in Bradenton. Hard to find a auto shop to trust these days. Tried this one out because of the great ratings on BBB and was not disappointed. Great customer service and very helpful. They are my new shop to bring my car to! read more

My experience was not good. There was noise while applying break in my car and break light was on. Break was working fine. After break diagnosis, car breaks stopped working completely. As per technician, there was break oil leak. However I never saw drop of oil at my home driver way or parking.Car became unsafe to drive. There was no option to repair it which cost me heavily. Even after repairs, break light was on. When I complained about light, technician again checked my car and round that some oil cap was loose. After pressing cap, break light gone. I am just wondering what was real issue and why I paid so much money. read more

My child had a blow out on I75 and I told her to get off the exit because 3 people were killed in Ocala a few weeks ago when pulled over to the side of the road. She pulled into a CVS while she called a tow truck driver. she had located the Firestone Tire Center on her cell phone. I drove from Orlando. The tow truck had not yet arrived so I went to the tire place and arrived at 5:56 and they closed at 6:00. They kept the shop open to help us. They were excellent and did a great job on my child's vehicle. This is what you call people that care about customers, care about people who do not even live in the area and just plain old go out of the way to do a superb job. They finished the job in less than 30 minutes and even directed me to a great place to dine in the area. What else can I say? i felt like a queen. Thanks to the best management that I have ever witnessed. read more

I brought 2 vehicles in for service on Sunday. The truck had a slow leak in one of the tires and I asked for a wheel rotation. They didn't even inflate the tires to the same correct psi, making me question whether or not they even did anything. PSI varied between 2-5 psi. The 2nd vehicle I had an oil/filter change, slow tire leak and rotate the tires. The Service Adviser told me that I needed rear brakes and that the front were down to a 6 of 10. This car is only 1 year old with 22K miles. I told them that it wasn't possible to need rear brakes as I drive like a Grandma, and that I would take it to the Dealer to find out why the brakes already needed to be changed and to fix it under warranty. The Dealer stated that the brakes were on a 9 scale of 10 and didn't need to be replaced. How many other people who don't know anything about cars, or are trusting, is Firestone ripping off? I spoke to the Manager and he gave me some B.S. about it must have been a new guy and that he couldn't read the work order. I will NEVER use Firestone again!! UPDATE 7/4/17: OK, so I finally got around to inflating the tires to the same pressure. Firestone did not reset the tire pressure sensors after rotating the tires. SMH!!!! read more

If I could give this place a zero I would. I got my car worked on by someone named James. I pray for you that he never works on your car. He is a complete pin head. If I could use other words I would but I am trying to be as professional as possible. James the Pinhead, was using his cellphone in my car while test driving and it must have fell out of his lap not knowing. So I get home I fall asleep and at 1 Am, In the morning I have the sheriffs office knocking on my door! And I get accused of stealing James the pin heads cellphone and debit cards by the police department and there he is James the pin head walks up and I say officer he worked on my car and dropped it in the car. So if you do not want to be accused of a felony and do not want to be woken up at 1 am. DO NOT GO HERE.The police will show up at your door at 1 am because James the pin head was texting and driving in my car!!! PINHEAD OF THE YEAR GOES TO..... JAMES THE PINHEAD read more

This is my second time going here and overall both were really good experiences. First time, I was in and out really quickly and tommy, the manager, gave me a great deal. This time, I went for an oil change and was there longer than expected due to tire problems that I wasn't aware of. The staff, Tommy, Shmall (probably spelt wrong), and Andrew were all very friendly throughout and were very thorough in explaining each step they were doing. They also have coupons on their website, which is very helpful. I will definitely continue to go here and would highly recommend. read more

Great service!! I had Joe worked on my car and he was very honest with everything and worked very quickly. All the rest of the staff was so friendly and funny. Will definitely be back!! read more

Horrible. Horrible. Horrible. The only reason I'm giving it a one is because the manager was somewhat nice. These guys have the slowest service ever. I came in for two new tires on a recently purchased vehicle, and was told "an hour." Over an hour and a half later I'm still waiting and the vehicle hasn't even been placed on the rack yet. They either have the slowest mechanics or really don't care. Either way don't tell someone an hour if you know it's going to be about 2. Never again. Also, they ordered my tires from another store a few minutes away, well they lost the tire and had to send someone back to get it 2 hours later. How do you lose a tire!? Dissatisfied can not explain how unhappy I am with this place. It seems to be all Firestones in the Brandon area because I had a similar situation at the one on 60. Unless you plan on waiting up to 3 hours for a tire that magically got lost, avoid this place at all costs. Firestone, it's time to hang up the hat. No communication whatsoever. Annnnnd I was just told by the manager that my tire is here and they were putting it back together. Well I'm looking at it on the rack and two mechanics standing outside smoking. Looks like they are waiting for it still. So no they lied to me also. Excellent. read more

I had a fantastic experience. I brought my vehicle in for an alignment and the sales consultant Bobby was amazing he mentioned that there was a special on a Life time Alignment. I had never even heard of that service and I have been coming to firestone for years, I would highly recommend everyone and anyone to go see Bobby at Firestone, read more

Beware!!! These guys charged me over $2000 to fix my car and it still ran the same as when I dropped it off. Stay away!!!

Had a great experience at Firestone! Eric had me in and out in under 45 minutes. Everybody at work thought I would be gone the rest of the day. They were very surprised to see me about an hour after leaving. Excellent service. They under promised and over delivered. read more