On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

The first time using this service and it was a terrible experience. They did not complete my oil…read morechange or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location

This is a company without any morals, they are complete scammers completely screwing up your car if…read moreyou don't accept them to do the work. Went in to get one front right tire was quoted two separate prices over the phone versus when I got there then somehow while putting on a front tire, they realize that my car needs rear brake pads. However told me that the light that is now on my car, can't be from them because all they did was put on a tire Common sense. Will tell you that if you're putting on a front tire that you would not know that they need rear brakes. Completely a scam company I would recommend you do business with somebody else even my tire light is still on what a joke

Lifesavers (literally) A little back story: I had brakes and…read morerotors put on by a different company a day before I visited NTB- Ironbridge. The morning after my wheels were making weird noise (clacking). By the time I left work I couldn't drive faster than 30mph without all of my tires shaking so bad I was terrified they were going to fly off my car. I called around and no one could see me (I live 35 minutes north of Ironbridge and I knew I couldn't drive 30mph back home (it would take forever) I went to express oil change down the street from them and they told me it was extra grease put on when the brakes were changed. I didn't believe that was the reason. FINALLY, NTB answered the phone and the manager (unfortunately I cannot remember her name) asked me to come in right at that moment. After looking at my car they realized the other company FORGOT to tighten my wheels back in and they were finger tightened... They quite literally saved my life. I felt relieved it was fixed but I also felt comfortable there and will be returning!

I've been coming here for six years. Had told them my car started but barely it took a while to…read morestart (relatively new car) said everything's fine and dandy... it wasn't fine my battery was shot and needed a new one. Also got a state inspection which the technician actually ripped a piece of my CERAMIC tint off. I didn't give permission to do so, nor the ability to render it useless. They also use to clean your car and give you a wet wipe, in 2025 they just lie up charge and do the bare minimum. I will not be back. I can understand asking for permission or telling you at the shop but nobody said anything to me but my cars waiting outside with the rejected sticker. The manager even didn't care to find the original receipt I had to tell him twice the invoice number just to see my visit. He said the last time I came was 2024. This is crazy...

Either blatant incompetence / intentional wrongdoing. A routine inspection turned into 3 merging…read morerounds of repairs from $20 to $750, with the added promise of the brake pads being next. Customer service was good, but I lost all trust after the third round of repairs.

I trust them implicitly! If there's nothing wrong, they'll tell you that. I wouldn't trust another…read moreservice center to do that. They are reasonable , too.

I popped in this service station because my tire pressure light came on and I wanted to be sure I…read moredidn't have a slow leak. One of the mechanics came out to greet me and when I told him my problem, he checked all my tires for nails, filled them, checked the hood, the lights, made sure the tire light went off and said I was good to go! "How much do I owe you?" I asked. "My pleasure, no charge," he responded. I was like Whoa! Thanks! That's so nice! He goes, "We just want you to be safe out there! And if you need anything else serviced, keep us in mind." "I will!" Then I felt kind of guilty so I filled up my tank there! It was a few cents higher than most places, but you can't beat the service! In my estimation BP stands for Best People!

Don't walk away . . . run. Unless money is no object. Consider this a Public Service Announcement…read more The facility? Very nice. Clean Bays. Looks great. The staff? Very friendly and courteous. Very nice waiting area and 'free' Christian Brothers branded water bottles. Most people understand 'free' things are not actually free . . . that includes the water bottles and 'free' courtesy shuttles. I took my 2010 Mustang there to have the rear brakes repaired - due to a frozen caliper. The 'Diagnostic Test' was $165, which I paid and then took my car out of there as fast as I could. The cost quoted for repair was ludicrous, so I asked if I could supply the parts (I am a former Auto Parts Manager, so am comfortable with this) - they said sure - the quote for just the labor . . . $631.91. Note - the book time for this is 1-1.5 hours. I declined and took it to another shop . . . $280 for labor and that is where the work was done. As mentioned in some other reviews, the 'free' (there's that word again) 'courtesy inspection' came up with every conceivable 'flush/fill' and things like Spark Plug replacement ("due to age of vehicle") even though I replaced them myself a month ago. Total for all the 'courtesy inspection' items . . . ready . . . ready . . . $8,255.59. How about a few more examples: Replace License Plate Light Bulb ($74.50) - I actually just took care of this myself before sitting to write this review ($15 for the pair and about 10 minutes taking my time), Replace Front Struts (parts cost $250 and labor book time 1.2 to 1.6 hours for both sides) . . . $1,456.38. Replace Cabin Air Filter (part cost $15 - labor book time 0.2 to 0.3 hours or 10-15 minutes) . . . $132. Replace valve cover gaskets (part cost $20, labor time 1.5 to 2.5 hours) . . . $632.20. You get the idea. Outrageous pricing . . . but the 'free' bottle of ice-cold water was excellent!

They have an amazing group of people helping every customer in the lobby. I had seen they had…read moregreat reviews on here and I'm glad I chose to bring my car here. Follow up calls and notes in the mail from your mechanic is not the norm and a welcomed difference!

Convenient, quick, and professional staff. In and out in under 30 minutes and didn't even have to…read moreget out of my car. There were two other cars in front of me when I pulled up and within five minutes someone was out to greet me with a cold water. The three mechanics working on my car were friendly and polite. Will go back for a top off before 3k miles

PSA: If you go to the Take 5 at this location, beware of LaBryan (District Manager) and Justin…read more(Manager on Duty). My car left in worse condition -- coolant line exploded -- and they tried to deflect blame! Thank God Fleet stepped in and confirmed I wasn't crazy!! DO BETTER . Aslooooo... imagine hanging up on a woman after YOUR mess-up AGAIN, just for corporate to come clean up the mess you created. Embarrassing. ‍

Left my car there for a state inspection. Picked it up damaged. The company would not take…read moreresponsibility or give me their liability insurance information. I wanted to go through the proper channels and allow them to handle this privately, but was denied that opportunity. Avoid at all costs.

I I have been a loyal customer of Loretta Seredni for 42 years. Under her leadership, I received…read moreexcellent service - both mechanical and customer. Loretta has retired, and things are not the same. In January 2024, this business replaced my catalytic converter.During the process, I was spoken to rudely. I did not feel as though my business was appreciated. When I reported that my check engine light was still on, I was told that I needed to "drive it off." I know nothing about cars. I have always relied on Loretta's expertise. So, I extend this trust to the new management. In June, about 375 miles later, the check engine light is still on. Take the car back to Seredni on Ironbridge Road. Now they tell me that the check engine light is on because I need a new 02 sensor. I think the 02 sensor was needed in January. I have no idea how much damage that flawed diagnosis has done to my car. But I am now also having electrical problems. They charged me to tell me that if there is a problem with the electrical system, it is intermittent and can't be diagnosed. I drive through a car wash and immediately see the problem I initially reported. There is no light behind my speedometer. I am told that there is a hidden switch somewhere in my car, and if I bring it back, they will find it and get the light to come on. The location is so secret that it took me two minutes to find it on the web. I am not going back. I am looking for a new mechanic who wants mybusinesss. I really miss Loretta.

Scheduled an appointment the day before to get an alignment, but they told me I'd have to leave it…read morefor the day when I got there. Called Vondelehr and they got it done in 30 minutes for $20 less.

I needed to replace 4 tires so I booked an appointment online for 4:30 and selected the option to…read morewait. When I arrived I was told that they couldn't do the work because someone had called, there were other cars in front of me, and they wouldn't be able to perform the work by 6 which is when they close. In their defense, they did try to call me but I was busy at work all day. In my defense, they didn't leave a voicemail and I didn't have their number saved so I just assumed the missed call was spam or scam. This was a waste of my time and I'm making it a point to write a review because I'm old school. At any job I've worked, things happen...people call out sick or equipment breaks. But at the jobs I've worked, if there was a customer commitment, we worked late to meet them. The choices are 1) pay a little overtime and get it done even if folks have to work a little later than normal or 2) tell the customers you can't meet the commitments because you're not willing to do anything extra like stay a little late. I guess this outfit chose option 2. I would not recommend this shop.