Need to pump gas? Or get your car fixed? This is a one stop shop for all your car needs!
Let me start with the positives:
Hancock Alignment is a reliable mechanic that I have been coming to for years! They can help me save money by telling me what parts would be good. I was charged what I was quoted without having to worry about additional service charges being applied. They accommodate me quickly, even without an appointment.
One time I noticed my state inspection expired and it was night and they closed already...it was an emergency, so I put my keys in an envelope with a note saying it needs an inspection ASAP and slid it under their garage. They called me the next morning to notify me once they got my note and to tell me my car was ready.
Cons:
They are a busy shop! They get lot of business, but I think they should clean after themselves. I saw a old headphone, a written index card left in my car (clearly not mine).
Once my car was fixed, I popped open the hood to make sure everything looks okay and I noticed they forgot to return a cap back on where the spark plugs is near. Now, I wonder what would have happened if I didn't check, I probably would never gotten it back. When I told one of the mechanics, he said that I probably didn't have it when I came to get my car fixed, but I know my car well and finally he went to ask someone and what do you know...they found it and put it back on my car without apologizing for their mistake.
Hancock is good, but I don't know if all the mechanics who are working there are at the same level of expertise. Other than that, they did a pretty decent job, which is why I give them 3 stars! read more