Called in 4 days before setting up an alignment appointment. Asked specifically if they work on vehicles with aftermarket suspension as I needed as much caster my control arms can offer. I was told they can see what can be done by setting up an appointment. I come in for my appointment with specifications on camber, caster, and toe. I even had a printout of the specs I need dialed in. The service representative checked me in for my appointment and took my sheet of alignment specs. Right as I was leaving the door the service tech abruptly comes back from the shop telling it is their policy that they are not allowed to go beyond manufacturers specifications. I told the service tech that other Firestones in the Seattle area were able to accommodate alternative specs in the past. He stated that the other shops bent their policy rules. I personally have never heard of this. My aftermarket control arms have built in additional caster unlike factory arms. I believe the alignment tech was being lazy and did not want to spend much time to dial in specific alignment numbers. My current alignment was already in factory specifications but I needed further adjustment for more caster. I drove from downtown Seattle (where I live) to this Renton Firestone for this specific appointment. Whoever set me up initially for the appointment should have been more transparent that they cannot go beyond factory specs even with aftermarket parts that allows so. I paid for lifetime alignments with Firestone. After this experience I will rather pay independent alignment shops each time who can work with their clientele. read more

I had my breaks inspected and was quoted $1067 and whole day of labor to have them repaired. They werent able to do the work on the day of the quote so I had to bring it in a few days later where I was told they misquoted the "price and time" and that "it was $1300 and actually more like 5 hrs of labor" with no explanation as to why the price went up. They also said I needed at new battery at the price of $300 even though my 6 year battery is only 7 months old. I took my truck across the street to les shuabs and they did the work for $1067. This firestone is a business based on overcharging and lies read more

After making an appointment 2 days in advance I arrived on time at 5 PM on FEB 8 2019. Despite showing her the email confirmation an employee told me my appointment did not exist! Oh and BTW they were going close early at my scheduled appt. time. Perhaps some snow chains since I was being turned away for service? Nope, sorry don't have them in your size. Went to Les Schwab, no appt. They had tires, chains and were even willing to install them. Done. Don't waste your time or money with these Firestone jokers. If my experience wasn't so ridiculously shocking it would be funny even. read more

The WORST "customer service" ever. Anywhere. My daughter, visibly pregnant, had to roll a tire into the shop herself, while the employees stood and watched her. The guy who looked at the tire (which they did not have in stock) then ordered the WRONG ONE for her. Later, she tried to have them transfer the delivery to a different store (closer to home) and they told her no. She could only cancel her order and make a new one at that store. The next day, she tried to pay for it by credit card on the phone so the repair shop nearby could go pick it up and mount it, but they would not let her do this. I cannot warn others enough - stay away from this place!!!! read more

This place is very unprofessional. Had a flat tire to repair and dropped it off since they had no time at 1:00 in the afternoon to fix my "Firestone Tire" Flat. The next aft noon I had to call to see if flat tire was repaired. Not them calling me back like they had said. So come to find out they will not repair flat. Saying that the repair is to close to side wall. Then was trying to sell me new tires. I have you know a I took it down the street to les Schwab tires and was repaired with no cost within an hour. Firestone Renton is mid managed and is very much a wast of time these people are very unprofessional and are a joke. Don't Waste Your Time! read more

Really Bad service , I bring my car in for oil change @10 am and come back @ 5pm but my car still not done anything . Too expensive $60 almost for oil change ( Nissan Sentra ). Just for oil change. Never come back!!! read more

Regrets and wasted time. Seems to be a trend that is not getting better. Day #1 - came in for my appointment, the manager Yianni said it will take 2 hours. Didn't have that long, so i started to leave. ANd they didn't have my appointment because I booked it online. He talked me out of it and told me he just took over the store. I appreciate a business man trying to salvage a business relationship. Asked me to come back at 715 AM. I said to myself - Why not. Day #2 - came in at 7 AM for appointment (not done online but by the manager himself) It's bound to go right... WRONG. The guy who opened the store said. Well, I don't have guys coming in until 9 AM. Bammm! Yianni the Store manager set me up for an appointment and they're no techs for another 2 hours. On top of it, it will take them another 1.5 hours to do the job...That's awesome service for you. If they will do this good of a job in making an appointment (by the manager even) how good will the actual work be. I wonder...that is one question I don't want to find out. The poetic irony was (I wish I took a picture), as I am figuring out that I have been lied to and bamboozled...the guy I was speaking to was standing under a flyer of the founder of the company with a qoute about honesty and integrity. read more

Whatever happened to customer service? I intended to drop my car off for a simple oil change, the brother working the counter immediately gives me attitude and tells me it's going to be all day for an oil change which I fully understood. His comment was "He's by himself today" I get that. I'm trying to be sensitive to his plight but the attitude was what turned me off. This particular Firestone has really gone down in recent years. I've been a loyal customer but my patience is waning in their lack of professionalism. Work on your customer service skills! read more

My check engine light came on so I took it to firestone on Rainier Ave and the manager tried to cheat me on fixing my car it was my O2 Sensor and so I had them fix it back in August when it first started having problems. So yesterday my check engine light can on and so I took my car to Auto Zone to get free diagnostic check and the Manage tried to get over on me by telling me it was something else then what it was wrong with my car. I will never go there or refer anyone to go the read more

This is the worst place ever..do NOT...I repeat do NOT go to this firestone. I have been here a couple of times because my second option was far from where i live so i was forced to live with the worst customer service. There were times where i had to wait God knows how long just to get a little help. I think they kind of get bored all day without any tasks and since they are not being managed right, their attitude is beyond belief. I called a lot of different tire places in search of someone patching my tire. A nail recently got in it and needed to patch it so i took it to les schwab who were so happy to change it for me for free but I had an emergency and didn't get it changed. The next day, i told my girlfriend to take it to the nearest tire store to get it fixed and i ended up taking her car to work. After 10 min in the store, she was greeted by the store manager DAVE SILVERTON, who assured her that she needed to get a new tire from them without even looking at the tire. She kept asking that she just wants it patched but the guy was stubborn and adamant, even when he was told that les schwab and other tire stores were going to do it for free. I mean at the end of the day, the nail is right in the middle and very easy to get out. However, because she's a female, he thinks she doesn't know anything and wanted to milk her. No wonder why your people aren't honest and disrespectful and do not care about customer service. He's a disgrace to his company and the person that made him a store manager needs to be re-evaluated. The store is a reflection of him because he doen't manage his employees right and therefore, all you get from this store is lie and deciet, if you care about your car or money, run as fast as possible from this store. If there was a negative or 0 star, this place would be the first to get it.. read more

Avoid this place at all costs. Stopped into get a flat fixed. The guy behind the desk asked me If I used fix a flat. I told him yes. He told me that the tire was done and I would need a new one. Fix a flat would eat the tire. This is a lie and I sure some would fall this and just buy a new tire for $250. Service center ! Not at all...... Les Schwab would fix this any day for free or a nominal fee. read more

I went to Firestone to get my oil changed. Are usually use the location on Martin Luther King Way, but they had no appointments available. The store manager for the rainier location was able to get me in. When I returned to pick my vehicle up, I was informed that I had a leak and that my entire oil pan needed to be replaced. They gave me an estimate of over $900. It felt a little shady, so I took my truck home to see for myself. I cleaned off the oil from the parts near the oil pan. Ran the engine and found no leak around the pan. I did find a leak from a poorly installed gasket related to the oil filter. Glad I didn't make that oil pan repair appointment. I got the gasket fixed elsewhere and I will not be returning to this Firestone. read more

I needed 4 tires and an alignment. They did it extra fast, were prompt, courteous and very helpful. I'd like to give a shout out to the technician named 'Tony'. Not only did he give me lots of helpful information about my vehicle and how to maintain it, he even offered to buy me lunch. read more

This location has the worse service ever. Front desk guy Jon was rude and arrogant. Paid me no attention because of how "busy" it was (in actuality there was only 2 other people waiting and their cars were already being serviced).. I came in about 3:45 just to replace my battery and it took them 2 hours! To too it off my father comes in to ask about how much tires would be for his vehicle and he plainly stares and says that he wouldn't know until he brought his car in. What... That's what computers are for! You have a system to look up those types of things for a reason! Don't just brush us off. Went to discount tire just down the street and they were able to look up what my father needed in seconds. Never coming to this location ever again. read more

Having them replaced the brake shoes , and it started to make awful squeaky sounds. Bringing my car back to them for couple of times to see if they would find out what the problem is. They were clueless. I finally brought my car to another shop to find out that the brake hardware was installed incorrectly by Firestone' employees . I had to spend another hundred bucks for new parts + labors. The squeaky sound is gone now. I have no idea how they can keep their door open. read more

Outstanding customer service from both Ayeasha & Ruben. They helped me out of a tight spot. Ruben is the guy!! Give that man a raise!

We dropped our car to check out noise in front white driving, we were told they will call later or next morning. Next day we called them and we were told they are working on it now. 4 hrs later we called again and found out they have not start working on it yet. We were not happy about this so half hour later we stopped by the shop, told them we don't want their service and want the car back Wasted our time and NEVER going back there period. Additional note to the owner: you always ask us to copy and email link to ... why don't you do it yourself since you said you will investigate the issue read more

This is probably the worst firestone I have ever been to. I scheduled an appoinment on 7/6 for 7/7 at 1:30 just for an oil change. Arrived and still waiting for over 3 hours and the vehicle hasn't been moved yet. Total disappointment when I only live less than a mile but will have to drive further to avoid this place. read more

This place has the absolute worst service. I ordered my tires online and placed my appointment. I show up for my appointment and they didn't have the tires. So I made a second appointment for two days later with the promise that the tires would be there. I show up to my second appointment and guess what's not there? The tires!!! I dropped my car off at 7am and it's 4pm and my car still isn't done. Tires are literally all you do and you can't even do that. this is the last time I'm ever using firestone for tires. If I'm already being wildly overcharged can I at least get good service? read more

Made appointment a day earlier for first time alignment on my vehicle. Show up 15minutes before schedule time. Reception asked how soon do you want your vehicle back. I said give you 2 hours. ......I came back 2 hours later to pick up my vehicle. Guess what? ... They have not even start working on my car yet. Conclusion... very unprofessional time/schedule management. Result...schedule another time somewhere else where others can have my business. read more

Ahh can i please give 10 stars!!! Thank you to the kind man named Ling and another man who i didn't catch the name... black man with maybe braces?? Who helped a girl out that doesn't know squat about cars!!! They helped me pump my tires for free of charge. I was freaking out and they totally made my day. Please give these man a raise in pay $$$ cuz not only was it free of charge, but they were also so kind to me. Their kindness should not go unnoticed! read more

A scary place! I went in there today had a 1 PM appointment and it was a ghost town. There wasn't even anyone at the front desk to greet me for 10 minutes. There were tires everywhere! It looked more like a junkyard than an actual fire stone.I had to go into the actual mechanic shop to get help. There was one front desk attendant and one mechanic. I decided it wasn't worth my time or money and went to the fire stone located in the Highlands. Like night and day! The Highlands staff is friendly, knowledgeable and accommodating. I knew I'd made the right decision. read more

This place sucks dropped my car off at 12:30 and my girlfriend picked me up and we ran errands till 3:30 come back and find out they haven't even started on my car. read more

Having the worst customer service. In need of a set of tires, I walked in at about 10 am on Sunday morning, December 24, 2017. There was noone at the counter and no other customers in line to be served. After about 3 minutes waiting, I saw a female employee walking out. She ignored me and made a bee line to the customer sitting area to have a small talk with someone who was sitting there and watching television. I wasn't sure whether he was a customer or another employee. A good amount of time had passed before she finally walked to a computer on the service counter. She looked at me and mumbled, "What can I help you?" Just before I could get a word out to respond, a guy stormed in from outside and started talking to her. I rekoned that he was a mechanic on the account of his clothing. She immediately diverted her attention to him and carried on a conversation with him. She left me standing there like a fool. What can I do but walking out to save myself from being embarassed further. On the early morning of Tuesday, December 26, 2017, I bought 4 tires from Discount Tire Store in Federal Way. I received excellent customer service. read more

Came here in a slow day to try and get an oil change and right when I park there's an employee parking another customers car and almost hits us while we were parked!! And after she got into the parking spot she hit the customers car into the pole! On top of that she acted as if she didn't hit it. Already horrible when we got there and then we go inside and the front desk stays on the phone for about a good 8 minutes and no one comes to accommodate us at all. When we finally decide to leave to get an oil change somewhere else the front desk lady comes outside to finally try to help us but who would want to come back after seeing that lady drive that clients car recklessly. Shake my freaking head!!!!! read more

I had to find my tires online because the size is so rare. I ordered them and had them sent to the Firestone in Renton. Tire Rack quoted me a price $60 less than the shop, it's possible he didn't include my tire size when calculating. I explained to the employee and he honored the pricing despite the error being due to Tire Rack. All the employees that day were patient and considerate. read more

Came in for an appointment I had scheduled at noon to have 2 tires mounted thinking it would be done in a timely manner, and I ended up leaving with my car at 5-5:15pm. When I came to wait for my car to be finished, as the store would only be open for another 40 minutes or so, I noticed the employees working on my car were messing around when I had been waiting all day, and they knew that. Their store manager is a very great and kind man, but my service was absolutely awful. read more

My wifes car messed up the harmonic balancer (aka 'crankshaft pulley'). I bought one from a parts store, and ask Firestone to install it. They said they would only install their part. I could take mine back so I said that would be fine. The gave me a ridiculous price. The said the part was $152. I said "No, it's a $60 part". He said again "The part is $152". I said again "No, it's a $60 part". He looked me right in the eyes and said "Look, I pay $68 for it, and that's not what YOU pay." I said "Goodbye". They want to jack $92 on a $60 part? And then charge me for labor? Later days. read more

When you think of Firestone, you think of tires. I came here to purchase wheels from them. Not only did it took weeks later to arrive but the installation of the wheels were so badly done it made me even think twice of having them fix it. 3/4 of the 4 tires had a psi above 40 and the other one had a psi of 20. I did went back to them, to make sure they fixed their problem but instead told me that they were to busy to do anything about it and suggested that I had a nail, even after observing the tire. I then took my business over to discount tires and they were even more booked and had to stay extra hours. Not only did they fix the problem promptly but told me if I had problems, bring it back. I will never go back to that Firestone. read more

Had a 25% coupon for an oil change. Good service there, good price. But what annoys me is that they recommended additional services of 'you need 4 new tires and an alignment." 1800 bucks! No thanks. They did not hard-sell it, but either way, I don't want to be told I need 1800 dollars of repair when I don't. read more

If I could give them negative stars I would....twice burned by these guys. First time they charged us $450 to replace a $40 hose!! Second time was even worse....cost us $1100 and 48hrs without our vehicle. Brought it in to have the oil valve cover replaced and a tire repaired....when we finally got it back, their mechanical 'wizards' COMPLETELY screwed up our cars navigation system, they obviously don't know what they're doing. They also left our antifreeze BONE DRY.....for that amount of money one would think that they'd at least be sure the fluids were full. (We keep them adequate, so I can say that it was not empty when we brought it in). Do yourself a favor and avoid these scammers at all costs!! read more

Hmmm.. What can I type, this place did the job well within the expected time frame. I needed 2 tires replaced and it took about 40 minutes from dropping my car off to driving it away. The man helping me was courteous also. Also, I had run over a nail and my tire completely deflated at the Fred Meyer nearby. They were extremely fast getting my tire in working order again at no cost since I had purchased those tires there. This had taken about 45 minutes to get done. read more

They thought they had me pegged. A visibly non-mechanical person as I walked into the shop, but I grew up in the boonies and were surrounded by men that worked on cars just for fun. I might not have the skill set to do an oil change by myself, but I know a few things and I certainly know when I'm being taken advantage of. They did the normal up-sale tactics that all oil changes do, bring me my air filter and explain how dirty it is and I need a new one, blah blah. Then they told me that my check engine light was on... It wasn't when I parked out front -- I told him this and he said "One second, let me check with the mechanic." He returns and confirms that the check engine light is on and they can "run diagnostics" for $99. I immediately told him that I would just take the car to Auto-Zone and have them pull the code for me and then Google to find out more information about what specifically could be wrong. I can fix it if it's not something that requires special tools. He told me "The code won't tell you anything, you have to run diagnostics" -- even more schtick. By this point I was not happy. I told him otherwise, that I can get a lot of information from the code and I don't need any diagnostics to be completed by Firestone. He certainly didn't expect me to say "pull the code" -- his facial expression was clear as day when I said that. They did the oil change, I bought in for an extra $8 and got the high mileage stuff (debatable whether I needed it but I got it), and I didn't do anything else. Miraculously when I was checking out at the end of this ordeal my check engine light had gone out! Amazing how that works! I gave 2 stars for the oil change -- had no issues with the car so I have to give them some credit. But these cut throat up-sale tactics and outright lying to a customer has cost you some return business, Firestone. Mine. read more

I didn't even receive car service from this place because I chose to find a place that would have better customer service. It's a Sunday, and my tire needs to be replaced so I stop in to see if they could squeeze me in. They were jerks - both guys at the front counter! Didn't even look up to talk to me and acted like I was putting them out by asking a question or even being there. Although they could have fixed my car, I decided to take it to a different shop. Whoever runs the show at this location needs put some effort into coaching their employees on what good customer service looks like. Clearly, there are some issues based off of other reviews also. read more

LAZY motherfuckers. Came by for a flat, told itd be done at 6p (about 5 hours, mind you). Came back, said they couldn't fix it. OK. No problem. Can I buy a tire? No, they said, they dont have it (didn't bother looking it up). You're telling ME that a corporate tire chains doesn't carry normal truck tires???? I get it's near closing time by come on guys, just tell me or check ahead, don't lie to me. Guess what? The tire was fixable. I got it repaired at my local tire shop. Cost me $10. Thanks for the huge waste of time. To top it off, some riff raff looking tech comes by and starts turning off the lights and locking up WHILE I'm still talking to the CSA. Overall, shit management. Guys must be paid in peanuts to not give a fuck about people. read more

These guys are really cruel and rude. I had a flat tire on my way to a dumpster, So I pulled up to this place to get some help. They said they will not help me because my car was loaded and that they are so busy. I asked if there is anything they could for me, I tried to explain to them that this is an emergency and I'm out of choices. They did not care and they turned me away. I had to get Uber, get a spare tire, buy a jack, called AAA and drive to Les Schwab to get some air on the spare tire. So, to make a long story short, this guys are heartless, not sure how they sleep at night being this cruel. Firestone, you have lost my business for life! I hope you company goes out of business. read more

Keenan was very professional and assured me that a coupon for a free oil change I was issued, would still be honored after some time. Even at a different location! I haven't gotten the service done yet, but I value customer service, and THAT is how you do it! No attitude, no arguing! read more

Easy, good experience. Got an oil change and my steering fluid checked out. About to order tired and an alignment next.

Amazing customer service. My van blew a tire (completely destroyed the tire) on I-5 and after waiting 2 hrs for a tow truck, I got here right at closing. Since I had an AWD I had to get all 4 tires replaced and they were closed when I got here, the mechanic was willing to work late by himself and change all 4 tires for me. Might not be the best price since I had to get what was in stock but I was stuck and these guys helped me out when needed. Thank you! Will be coming here again. read more

Made an appointment for a standard oil change, after 2 hours it was finally completed only to drive one block, and notice my check engine light and traction warning light were on, both had not been prior to my appointment. So, I made a quick u-turn, to be told to just "press the traction button". But, that did not remove the warning. Turns out, the technician "accidentally" pulled one of my sensors out, as he was "closing my hood". Still, not sure how that happened, but I know they lost all my confidence in them and I will not be returning. read more