They were able to get my vehicle in on Sunday, had my tire I needed, were able to bag up my old tire for me (I had a warranty from another tire place to use on it later). They were very kind, efficient and helpful. read more

We had a coolant leak coming in from out of town and found this shop to be the only thing open on Saturday & Sunday. They took the time to look into our issue and turns out likely a stuck thermostat that was now working properly. They kept the pressure running overnight to be sure and when we came to pick it up on Sunday, there was no charge for even running the diagnostics. Devon was professional and kept us informed during the whole process. We appreciated the honesty of this shop! read more

They took great care of me. Sierra is a delight. Great customer service, very polite, friendly and explains things well. i believe she is new and they made a good choice hiring her. She seems to know a lot about mechanics which I find refreshing, not just a customer service lady but does it all. Wow! I will definitely use their services again, and tell others. read more

I had an issue with my rim and called around. Spoke with Dawson and he got me all hooked up. Helped me order rim then they did the install. Dawson and Richard were both super helpful and easy to work with. I highly recommend. read more

This is the 2nd time I've made an appointment to have my Lifetime alignment. The first time, I was told I'd have to wait almost an hour after my appointment time to be serviced, and I couldn't wait. I made a 7 am appointment for today (right when they open). It's 7:03 am and the doors are locked. I go around to the side where 3 employees are hanging out, and they tell me the person with the keys (the manager) is having a baby and no one there has the keys. I ask how long it's going to take for someone else to get here with keys and they have no idea. Lordy!!! Firestone, you need to do better with your customer service. Time is money and your customers deserve better! read more

Paul is the man. Promptly assisted me in getting new tires, he was very polite to me and provided great customer service to everyone who came in and out of the store while I waited for my truck. I will be back in the future! read more

Got a flat tire and limped in literally5 mins before close. My car is one of those no full spare only the pump with the fix a flat deal, and that was not fixing my flat. They stayed open for me and fixed my tire without any fuss, seemed like it was a normal practice for them and was great customer service. Was able to get a new tire installed and out the door in less than 30 mins. I have seen some negative reviews elsewhere on this location, but we did not encounter any of those issues. Awesome customer service! read more

Paul at Firestone in New Braunfels was extremely helpful in giving advice about my Sienna Van. He goes the extra step to personalize your service and give good advice and it is appreciated. Their lifetime alignment and wheel balance is a good deal and I've been using them for years. Their location in New Braunfels is nice as you can bring your bike and go to the river or park while you wait for your car to be serviced. April, 2024. From Karla Held read more

While waiting for my car to be serviced, I saw mice in the store, droppings in the bathroom. Pretty disgusting.

Was showing houses to my clients and got a flat. Came in and explained to Frances I was in a hurry to make it to the next appointment in 2hrs. She got me in and out in that perfect timeline Thank y'all! read more

Recently moved from out of state and was hoping to find a reliable auto shop and this Firestone didn't disappoint. The representative who helped us was Paul and provided trustworthy and reliable advice on what to do with our repairs. I'm anticipating this isn't a one off with the surprising ratings to this store as we intend to continue to have our vehicles serviced here. read more

Do not take your car here unless you have dated pictures of what type of wheels and battery you have on your car. After taking my Highlander there for an alignment; I came out with a battery for a Corolla and off brand worn tires. Plus waited there after a 2 hour lunch for another hour while they located the mechanic that was working on my car. He was NOT at the shop...a big 0 rating from me. A Single Women read more

We relocated from out-of-state and haven't found a mechanic. We have entrusted our vehicle(s) with Firestone. This is my second time here and I've had a great experience. Their service, friendly attitudes and knowledge is outstanding. I haven't experienced any up selling in services, which is nice. If they see something wrong or could be wrong on our vehicle(s) they let us know. Otherwise, if it's an oil change we come in for, it's just an oil change we receive. Hope this review helps read more

It was the Monday after Christmas and I discovered a leak or low pressure warning on one of my truck tires. It was important to get it fixed right away due to grandkids being in town. The store was busy but the shop worked me right in. What a caring group of folks. The service rep even called customers 'sir' - it's nice to see how companies handle customer service so well. It's something to not take for granted. This store is a credit to the Firestone brand. I would recommend this auto care shop! 5 stars read more

Firestone Complete Auto Care - Tires Near Me - New Braunfels, Texas

Made an appointment for a tire replacement and oil change. Dropped my car off for a noon appointment and was told it would take an hour. Returned about 1.5 hours later to find they haven't touched the car and it would take another hour. I was also told I didn't know who I dropped the car off with (because apparently I can't tell the difference between a man and a woman) and that "she" told me it wouldn't be ready until 2pm. This stuff happens every time! If I didn't have a lease plan vehicle I wouldn't come here. read more

Worst experience I have ever had in a place like that. The gentleman was very disrespectful, there is no point in making an appointmen. You will not be seen tell a hour and a half after you are scheduled. Will not be going back. read more

I had to wait 5 hours for my car to be finished. I was told an hour or two when I made my appointment days before and again when I got there but was not expecting 5. There was multiple walk-ins that came in after me and left before me for tire installations. Was only updated after they finished my tires and just before payment. The only thing I was offered was an oil change after I brought up how long it took. read more

Showed up at 7:00 am as the web site and store sign noted that the business opened at 7:00am?? No one in shop, called at 7:45 am and was advised to come in around 9:00 am. At 9:00 am the staff advised that they could not address my tire issue until after lunch, no thank you. Disappointing as I regularly used Firestone in Honolulu and Fairfield, CA. read more

New Store Manager David is Amazing!! Above and beyond. Almost gave up on this location. Decided to give it 1 more try with New Management, wonderful service!! Highly recommend!! Thank you David!! read more

Yesterday was our last visit at this Firestone. We have had nothing but good experiences at Firestone Houston but this place can't seem to get it together. Staff is courteous but scheduling, reliability and workmanship are all sub par. We have given them many opportunities to try to sway our opinion in hopes that maybe our experience was a one off but not the case. They make appointments and then don't have the service techs available to do the work. Communication is horrible. Last straw was when our vehicle was supposed to have work done before a lengthy road trip and we received a call two hours after our scheduled appointment while vehicle was there telling us they couldn't get to it and could we keep it overnight, I had made it very clear when making the appointment we would need to pick up vehicle that evening as we were leaving first thing in the morning . Unfortunately much like previous situations where communicating with staff wasn't clear, that had not been passed along or blatantly ignored if it was notated. They act like customers can alter their schedule on a dime without any concern for clients schedule. Despite location being convenient ,it's just not worth dealing with the incompetence of this party location. Again staff was apologetic and friendly but it's the same scenario every time apologies with no correction made go forward. Disappointed previous Firestone customer! read more

Came in because my sensor popped up and I needed it reset super quick and everyone was friendly.

Routine inspection was an hour a half passed the time that was supposed to be n then I was told that it didn't pass because it needed new wiiper blades! That was odd because we just had the annual checkup at the dealer in San Antonio. I told them to go ahead and put new blades n that I wanted the old blades to take back to the dealer, and, wouldn't you know it, they didn't have the ones to replace mine! If you go there to get an inspection, take heed because you're probably going to have to buy something to pass the inspection! Oh, and by the way, you've still got to pay the $7 fee even though it didn't pass! read more

Just called this Wednesday morning to see about getting a vehicle inspection and was told they are booked up until Friday and when I questioned it, they hung up on me. I mean it's a vehicle inspection and they only have one person qualified to perform this extremely difficult task?? Get trained up! I guess you have more business then you can handle, must be nice read more

While I have known this establishment for many years, I have just now taken the time to review it. Friendly, helpful and willing. Their TV is too small, but they have big hearts and great knowledge. Make sure if you have something in your tire, and they repair it to ask to see it...then put it in their collection...it is quite a site to see. read more

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Wouldn't even give them 1 star if I didn't have to, I took my 1996 Dodge Ram 2500 in for a full vehicle service and AC check. I left them the truck 04/12/21, picked it up 4/16/21. Before bringing the truck in, it had just been washed and got a full tank of gas. Picking up the truck it was covered in dirt, has a scrape now in the front bumper, and less than a half tank of gas. All I gotta say is avoid Firestone on 971 N Walnut Ave, New Braunfels. I paid $1500 to have them fix a number of things one thing being the AC and it's not fixed. Long story short they went and did fuck all to my truck but had a great time getting her dirty and scraping my bumper. read more

Firestone Complete Auto Care - Tires Near Me - New Braunfels, Texas

I had an appointment for new tires and an oil change for Saturday at 1pm. i arrived and did the check in paperwork and sat down. Two hours later they came to me and told me they failed to order the tires from their warehouse when I scheduled the appointment and the warehouse closed at 1pm. I then asked if they could then just change the oil, patch the flat (simply picked up a nail) and schedule me for Monday for the tires--the answer was yes, and we can get you on your way in an hour. Three hours later, they said my car was ready. They had changed the oil, but not even looked at the flat tire in the back. They tried to sell me a battery and never scheduled the service for Monday. i spent 5 hrs and $79 for an oil change. I could have gotten that at Jiffy Lube in 10-20 minutes for $50. Needless to say I will take my tire business somewhere else where they treat customers time with respect. read more

Because of Covid-19, my usual place to get an oil change was closed. I decided to use Firestone simply because I could use a coupon I found online. I am so glad I did. Anton was so incredibly helpful and although I came in for an oil change, turns out I had a nail in one of my tires. The good news it was repairable. Anton expressed that it was going to be another $20 but it needed to be fixed and $20 was cheaper than a new tire. Then Anton says, "Wait a minute. This is actually free, right now, as you're an essential worker." I was shocked and so grateful that Anton was honest and shared that information with me. It showed the kind of people you have working with your company that he would rather do the right thing than to unnecessarily charge me $20 more. Very happy to use your services in the future. Thank you, Anton!!! read more

I went in this morning with a short time-frame and Ashley took care of me. My vehicle was shaking really badly in the back and I knew I needed to get it looked at. I went in at 8:30am and let Ashley know I needed to leave by 11am, for a prior engagement. She told me she would for sure have me out by then and I was. She was friendly and very personable. I definitely recommend this firestone and will be going back for my services. read more

Had tires delivered to them for mounting, balance. Was told bring in at 8AM and we'll get it done. It's noon and they are still working on it. I was told "I pulled him off your job..". Oh..so someone who bought tires from you got served first. Interesting. If dealing with them, ask questions first. read more

A recent visit to Firestone left me a little frustrated and unsatisfied. I work odd schedules so follow up visits are never a fit with my schedule. I made a follow up visit this morning and expected it to truly ruin my day - And in walked Ashley.!! I'm not sure what position Ashley holds at this location but anything short of store manager is criminal. Ashley took care of me the way one would hope to be taken care of. My issue was resolved in under an hour to better than full satisfaction. Thank you Ashley, I will return...!!! read more

I was given over 2hr wait time quotes at 2 other firestone locations so thought I'd give this one a shot by my new house. Tim and his crew got me in and out within an hour. So appreciative that I didn't have to wait 2hrs for a tire balance, with a 2yr old. read more

I originally made an appointment at 10AM on 7/12/21 for a routine alignment check and tire rotation, with the addition of a new tire I had a flat on. I came in as normal and dropped the car off as I went on my errands. I came back 6 HOURS LATER and my car hadn't even been touched! This is when I became somewhat upset and expressed to the representative that this was ridiculous waiting this long, with an appointment. They apologized of course and gave the excuse that they were "short handed" and "backed up due to another vehicle taking too long." I then couldn't go anywhere because I was already dropped back off and waited AN ADDITIONAL 2 HOURS! Not to mention I was on a donut or I would have left at that point. Now look, I'm a very patient guy and I understand things happen, but there is no excuse waiting 8 HOURS and spending all day waiting for my car when I made an appointment.The representative then had the nerve to charge me full price for my new tire after waiting that long and failing to fulfill the Firestone Triple Promise of being "right on time." I will not be returning to or recommending the New Braunfels Firestone on Walnut anymore. read more

Dropped my Jeep off at 8am for an oil change, balance and rotation. I finally called at 545 pm to check on it only to be told that they could maybe get to the oil change but not the tire rotation. I'm in town for one day and head back to work on the morning so they have really put me in a bind. Had they told me when i dropped it of at some point during the day when they realized they were over booked i could have at least attempted to go elsewhere. Poor management, untrained staff just really unfortunate read more

I have been doing business with this location for 15+ years without problems and was clean. Today I had a 10am appointment, after waiting for just over an hour I was as told that they took a customer that came in after me first and said that also had a 10am appointment and could only do one at a time. They finally took mine in to the bay at 11:30. This location is filthy to day, foot prints on the small tables, bathroom has been neglected for quite some time. read more

After calling last week to make an appointment for an oil change, we left our Hyundai Veloster at the New Braunfels store Monday morning by 9 am. My husband and I returned at noon (as he was told "about an hour and a half") and stood in line for 20 minutes to be told it was not completed yet. I asked the technician Mark if he could call when completed, and he assured that they would. By 7 pm, we had not received a call. We returned to Firestone to pick up the car, so that neither of us would have to go without a car the next day. The car was locked inside. (Appropriate but problematic!) My husband returned this am to pick up the car, assuming it would be done first. Firestone had not yet started the car service so my husband waited over an hour. Firestone compensated by not charging for the oil change, but in the mean time we were without a car for approximately 27 hours and made four trips to the store. We had scheduled an oil change for our other car for today, so Firestone lost our business for today and the future. read more

I arrived without an appointment and a flat tire yesterday. They were able to align my tires and order me 2 new ones which were put in promptly today. Polite and timely service. Thank you! read more

Friendly staff, but they didn't bolt the skid plate back on my F150 after my last oil change. Today I noticed it hanging by two of the plastic clips. I'm lucky it didn't fall off while driving last night during the rainstorm and kill me. Thanks Firestone! read more

I scheduled an overall checkup for my seldom used pickup truck. Wanted to be sure of it's road worthiness. Asked for an evaluation for future potential issues, too. I had an oil change as well. I turned the vehicle in in at the scheduled time (with no intent to wait) and received a call midday that it was ready. When I didn't make it back as initially planned, they placed a reminder call. I mention all this because they were on point with their courtesy and service. Accommodation had also been made to follow State COVID 19 for the business. The invoice included a separate page with recommended but not required service. When I picked up the truck, Lonny went over everything with me a second time (he already did this when he called about the status of the vehicle), clarifying why the recommendations were made. Nice job, guys. Thanks. read more

STAY AWAY FROM THIS PLACE!! Should have read the reviews first, would not have gone there. Went in to get my engine light turned off. They said they would run a complete diagnostics which would take around two hours. Five minutes later they come in and the mechanic, Jeremy (who was genuinely a good guy), said before he runs a diagnostic he checks the gas nozzle area and sure enough there was a little plastic ring that had dislodged and he took it out. No work whatsoever on their part. Nevertheless, they charged me $108 for the diagnostic test. If they wanted repeat business he should have just said forget about the cost, or charged me $20, or something that would make me want to come back. Instead, I get charged $108 for virtually nothing. I didn't even get a full diagnostics test done and still got charged $108. And now the light is still coming on! Miserable way to treat a retired military person on a fixed income. read more

I called ahead of time to make sure they could do the work and was assured that they could. When I called two days later to check the status of my truck, it might as well been a child that answered the phone. He started off by lying to me stating that they called me about my truck..then when I assured him he did not call me he said "Oh, yes, no one answered." Whatever what about the truck..then crying in a little girls voice he said, " We cant do it!." "We cant do it because your truck leaked power steering fluid on our parking lot!!" What? Are you kidding me..After the child calmed down I asked him if they couldnt do the job or not..he thrn tells me he can write up an estimate...Thats why my truck was there..geez! I picked the truck up 4 days later..they gave me my keys and said not one word to me..it had been parked off to the side and never touched. Complete Auto Service my back end. Grown men daycare. USELESS!!!! read more