I went there for a tire rotation, wheel balance, front end alignment, and an oil change. I was told that they could not do a wheel balance because my tires are bald and unsafe to drive on... that was total BS! ALL 4 of my tires are in good shape. (SEE PHOTOS). I should have left and went to a different store to complete all the work, however I did not. I did go to Wal-Mart and they did the tire balance for my car. So much for bald and unsafe tires... I will NEVER return to Firestone on 5130 N Wickham Road. I do NOT trust them, and I my opinion, nor should anyone else. read more

See all

After posting my original review, Firestone responded publicly asking me to email their customer service team. I followed their request and reached out as instructed. Unfortunately, despite their public response suggesting they want to resolve the issue, I have not received any meaningful follow-up or resolution. It appears these responses may be more about managing their online reputation than actually addressing customer concerns. If Firestone truly wanted to make this right, there would be some effort to investigate the situation or communicate a solution. Consumers should be aware that the responses you see from Firestone on reviews may give the impression that they are actively working to resolve issues, but that has not been my experience. read more

Made an appointment and waited two hours to be charged for an inspection with a bunch of information I didn't need. Only to be told they cant fix the problem I brought it in for. Spent fifty bucks to get my key back basically. Real P.O.S operation here. read more

I had my car towed in because my tire delaminated, and the rubber that came off hit a brake line. I was able to get the car inspected and brake line replaced, with brake flush, for $250 (when Lexus wanted $750+). I had all of my tires replaced with Buy 3 get 4th tire free deal and it was comparable to Costco, maybe $40, but Firestone got my tires in within 1 day, very quick. One thing I didn't like is that they did not include my old but good tire in the trunk, as I requested. I also kept asking for an itemized quote over email, since prices over the phone aren't always very clear, and I only got that at the very end when all of the work was already done. I would appreciate better price transparency, but that is my only complaint, as the work was done very quickly and so far so good. read more

Price matched a competitor so I didn't have to go elsewhere . did the job quickly and accurately.

I took my car in and worked with Omar. He was able to have my car's oil changed and tires rotated and I was telling him my check engine light was on. He suggested we do a diagnostic on it. He scheduled an appointment for the next day because they were very busy. I brought it back and they were able to fix the issue. My car is running great and I'm extremely grateful for his suggestion. Great customer service and I will be using them again in the future. read more

Would NOT recommend this place to anyone. Went to go get my oil changed back in August at firestone and paid over $100 for it even with a coupon, since it's so overpriced I went to Walmart the other day to get the oil and an oil filter and only spent $30 and was having my boyfriend change my oil for me. He spent 40 minutes trying to unscrew the oil pan drain plug because Firestone screwed it up and apparently don't know how to properly tighten a bolt and was impossible to get off no matter what he did. Had to go back to Firestone today to get them to do my oil and fix the bolt that they messed up on the first place and spent $90 with a coupon even though I was trying to avoid the place because they clearly have no idea what they are doing. read more

Needed a windshield wiper drivers side replaced. Firestone is the only mechanics on Sunday's operating. The young man I dealt with was pleasant and told me about the price to repair. Anywhere from $180 to $589. During my two hours wait, which my truck was pulled in as soon as I arrived. The gentleman called me up to discuss my situation. He gave me a list of things needed including a battery, cost $201.00, has an Auto Zone warranty and tested 100% good. Had my wheel bearing replace last summer and Firestone wanted $480.00, to replace them. With other items they say I needed reached a total of $2,139.00. Spoke up the manager and he was no help at all. I did not request at anytime to check out my entire truck just the windshield wiper and thats it. Beware is all I can say. Do your homework and don't let them take advantage of senior citizens, which I am. read more

Well I hate to give this location a bad review but they really punted it into the stands. I understand things do not always go right but do not BS the customer. We have had good experiences here. This one was not. Long story short they attempted to do an alignment. Steering wheel was canted and it was three visits and they finally admitted that they could not do it due to their rack being down for my particular truck. They did refund all my money and I still have other service done here but it took three weeks and going to the dealer to fix the problem the preventative maintenance was supposed to prevent. Come on man. You had one job. Maybe next time. read more

My mother had an amazing experience at this Firestone location. Justin Ledesma made her experience especially special, it was a rough week for her and her car however Justin took extra care of her car while it was there. It meant the world to us. read more

Thank goodness they are open on a Sunday. I was dropping my son to Patrick AFB & got a screw in my tire on the base . (I need to sue the Airforce) . I had a 2 hour drive back home & never would have made it on a leaky tire or a donut. They were very busy but agreed to do it when I told them how far I had to go, if I could wait a couple hours. It's not like I had a choice. No other place was open & I couldn't go home. However they had a canceled appointment & I was out in lesss than an hour with less than $25 in bill (unlike Les Schwab who fleeced me because I was stranded in the middle of nowhere during a winterstorm & forced me to buy 4 tires instead of fixing the flat ) Overall good service, clean restrooms, TV in waiting room. I would go here again if I need auto work. 2 flat tires in 2 weeks . Florida roads are always under construction read more

Firestone Complete Auto Care - Screwed - Auto Repair Near Me - Melbourne, Florida

They are the best price in the area for diesel oil changes. They call me if anything comes up that my truck might need. They always get my truck in and out within a very reasonable time frame. The guys here are always very polite to me. Love this place. read more

I had my car towed here after AAA telling me I needed a new alternator. Firestone did a diagnostic exam which turned out to simple need a battery replacement. I appreciated the honesty especially due to my lack of knowledge. Firestone could have charged me 3x of much but were honest. I am very thankful. read more

Took my vehicle here because I felt the dealership over quoted me for service. The techs confirmed my suspicions and I felt I could trust them and decided to get an oil change. Got home and the next morning, I noticed oil stains on my driveway pavers. Returned to Firestone and was told the gasket wasn't on correctly and they offered me a free oil change. They made it right and I understand mistakes happen. This past weekend, I decided to bring my son's 2020 Corolla in with under 40k miles for an oil change and brake check. They advertised a $30 job and figured it was an easy appointment process and that I could use the free coupon for their mistake. They call me up and said the price was $127. I was in shock. I questioned Manny (the manager I guess) and was told my son's car called for synthetic. Dude, it's a 2020 with less than 40k miles. Upon check in, he didn't ask what I wanted, but on my appointment confirmation, I specified a standard oil change. I was unable to use the free coupon since it was synthetic vs standard. Would not recommend due to lack of situational awareness on two separate occasions. Oh, and the oil stain paver replacement and repair was an additional $110. read more

UPDATE: After I left my review of Firestone, in which I felt I had been ripped off for $500 for a water hose replacement, Firestone did reply here on Yelp. As you can read, they said I would be contacted (for a presumed resolution). Well, I was contacted by a Firestone district or regional manager who said he would look into the issue and get back to me. But he never got back to me. Therefore, I can only assume he looked into the issue and determined that I was, in fact, ripped off and so just ignored the situation. Buyer BEWARE of Firestone on Wickham Road in Melbourne, FL. read more

Absolutely thrilled with the outstanding service at Firestone on 5130 N Wickham Rd, Melbourne! The team's attention to detail and commitment to customer satisfaction truly set them apart. From the moment I arrived, their expertise and efficiency were evident. My vehicle was handled with precision, and the staff went above and beyond to ensure everything was in top-notch condition. I'm grateful for their dedication to excellence and will undoubtedly be a loyal customer. Five stars doesn't seem enough to express my satisfaction! I really appreciate Justin's big heart for customers. read more

My car had a flat tire. I went to Firestone to get it repaired or put the spare tire on. I purchased my tires at Gatto's less than a year ago Unfortunately, they close early on Saturday. Firestone inspected my tire tried to sell me two new tires for 179.00 each because they couldn't repair; they were confident that the tire was not repairable I took my car to Gatto's, and they were able to repair it They also stated to me that Firestone does not like to repair tires. Firestone is unethical. read more

DON'T bring your car here. I've been to many Firestones and this storefront charged us a ridiculous amount for an oil change. I've never been charged this much and that's including a premium oil change. If you want a fair price take it elsewhere. They also didn't put a sticker for the next oil change which is supposed to be apart of there basic customer service. WILL NOT BE BACK!! read more

I won't return. Priority was pushing their credit card application pitch which now somehow has affected my recent excellent credit score of over 700 to a major decline and not approved. I wish I never agreed to this bullshitting and stayed with the oil change. Also the one who did the oil change couldn't manage to replace my new mileage reminder sticker on the windshield and they were not busy. Overall, didn't get a good trustworthy vibe at this place read more

So here is the thing... we are hard core Firestone supporters because we are military and there always seems to be a store around the places we were stationed.. we came here when it first opened about a year and the service was AMAZING!! My husband made me a routine oil change and tire rotation appointment on a Sat for noon. We decided to drop off early, since we had errands to run.. they call us around 2 and tell me that I need 2 tires, a new battery AND brakes and the quote is $1400. Mind you, I really wanted just the oil change and didn't have the extra $1400 to drop on brakes. So we tell him to do the battery and 2 tires... all is good. My husband drops me off (a women) and I wait for another 2 hours... I watch them move my car, the mechanic put my paperwork down and go back to the garage. 15 mins go by and I decide to ask Manny, if my car was ready.. he proceeds to tell me to not use the brakes a lot when I am driving because it's gonna grind soon, blah blah blah. I explain to him that we just don't have the money right now but I will be back. So I ask him to run the charges back to me... they forgot to give me a new battery.. so I sit and wait some more.. finally I am done and AGAIN, I am told I need brakes and I totally get it.. but you can't bleed money from a rock.. so I go home and have a weird feeling. I pop my hood and the mechanic who was very PISSED that he had to put a battery in my car left his rag on the battery. All I thought about was it I never checked the battery, the rag could have caught fire and who knows what.. they wouldn't have given a shit because they wanted me to spend $1400 on brakes.. So long story short...:: buyer beware.. yes they are cheaper than a car dealer but be prepared to wait for HOURS and try to get sucked out of money you didn't plan on spending... read more

Firestone Complete Auto Care - The rag the mechanic left on my engine after I drove away - Auto Repair Near Me - Melbourne, Florida

I'm very big on punctuality and transparency. Our appointment was for 11AM for a battery replacement. We were told it would take an hour to an hour and a half for the job to be done and they would give us a call if it was done early. We showed up after an hour and 45 mins to see the car still in the air, tire off. Only THEN, were we told that they were waiting for a tool to be delivered to finish the job and it would "probably be another hour". Why didn't you call us when you ran into this tool issue to tell us that it would make the job go longer? Why didn't you have the tool already since our appointment was set up three days ago? You should have already been prepared. It's super unprofessional and based off that alone, we won't be doing business here in the future. read more

Talk to some on the phone and he keep cutting me off and did not understanding what I was talking about. I had to keep repeating Everything because he was in such a rush he thought he knew the answers to my question before I could even finish my question. I Found this very frustrating! read more

No ethics. Over priced. Gouging customers. Charged $155 for an oil change. Ridiculous. My mistake. Didn't realize they were going to use the most expensive oil they could charge and claim it was necessary. When I questioned the manager, could easily tell he was lying. Never going to use them again. read more

The first time I took my car there it needed a part that was necessary to work. They said it would cost $500+. I had no choice but to have it done. I am a senior man and not familiar with cost on parts. After fixing and checking out they brought the price magically to $400. Checked on line the part is around $100. Needed more work a few months later. Needed a part I changed last year that cost me $200. 00. That included cost of part and labor in a Vero Beach auto parts store. Firestone said it would cost me $350. Did not do the work. Left and will never go back there. read more

I had an emergency flat and ended up at fire stone they looked at my flat said it could not be repaired they did not have time to fit me in to get a new tire nor did they have time to put the spare on. They told me to go down the street to tire Kingdom so I did and they fit me in and they helped me and have great customer service unlike fire stone. I give fire stone negative stars read more

I've been here a couple times and it's good. Service is courteous and honest.

Called about alignment on a special car. They said they could do it. They wanted to sell me a lifetime alignment which I questioned due to the nature of the car. They said as long as they used factory settings that would be fine. I trailered my car the hour to the shop. When I got to the shop I asked if they wanted to see it first before I unloaded. They said no, all was good. As I was unloading they rescinded their lifetime alignment offer. Fine. Then when fully unloaded they said they could not align the car because it was too low. I went over how low the car was before I left home and they assured me it was fine. I made a 2 hrs round trip plus loading/unloading, hitching/unhitching, etc. At this price of diesel this was a very time consuming and expensive trip. Also, Manager would not even look at me when I came back in the store after reloading the car. How about at least a heartfelt, "I am sorry we wasted 1/2 of your day because we didn't think." How about looking me in the eye like a man. I did not make a stink about it because that is who I am but I will share my experience because you need to know. read more

If I could give NO stars I would! I have taken my vehicle here three times now and they've struck out with me- I will NEVER go back... not to ANY Firestone. I knew they were over-priced to begin with (researched in advance), however, the location was extremely convenient as it allowed me to WALK from home and back to drop off/pick up my vehicle. The whole experience with this FRAUD of a company has been so daunting that I will not go into all of the details. Suffice it to say that if my car should break down in their parking lot, I would pay to have it TOWED elsewhere! And the manager gave me a business card with a handwritten 'complementary oil change' for my trouble... as if I'd ever take my car there again!?!?! NOT!! read more

Needed a flat with a nail repaired. Great service, very professional, ready before promised time. Highly recommend. Was sent there from another tire store due to equipment that would not injure my fancy rims while being repaired. Very pleased. read more

When I went the first time to change the oil, I didn't have a good impression because they tried to sell me new tires even though my tires were new. When I came back home I noticed oil dripping on the drive way and didn't think much of it, This morning while I was getting ready to go to work the car stalled. When I checked the oil level, there was no oil. I called a tow truck and luckily after the truck driver lifted the car noticed the drain bolt is missing. He explained to me that when Firestone changed the oil, they damaged the bolt thread and left it loose until it fell down this morning. I spent a lot of money to fix this problem and I want other customer to be aware of similar problems at Firestore. I am not going to go back and talk about the problem, they may cause another one. I learned my lesson the hard way and I appreciated all the help I got from the tow truck driver. read more