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    Firestone Complete Auto Care

    2.0 (16 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Recommended Reviews - Firestone Complete Auto Care

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    4 years ago

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    26 days ago

    Why schedule an appointment? You'll wait your turn regardless of how busy they are! Appointments are useless!

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    2 months ago

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    3 years ago

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    2 years ago

    Customer service terrible here. Unless you feel like wasting an entire day waiting on an oil change this is not the place for you

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    Ask the Community - Firestone Complete Auto Care

    Wilson County Chevrolet Buick GMC

    Wilson County Chevrolet Buick GMC

    (71 reviews)

    I've given this dealership more than enough chances, and every visit has been a reminder of why I…read moreshould have stopped going after the first one. Their staff consistently shows a lack of competence, and the sales manager was outright rude and dismissive. It's honestly shocking how disorganized and slow their entire process is. On the service side, they even caused damage to one of my vehicles that later had to be repaired -- something that should never happen. I tried again with a different vehicle for a completely unrelated issue, hoping it was just a one-off, but the same level of incompetence showed up all over again. The sales team doesn't seem to understand the order of their own process, and everything requires multiple follow-ups just to get basic information. After several interactions, it's clear this dealership has major systemic issues. I highly recommend avoiding this place altogether. Save yourself the frustration and take the extra drive to another Chevy dealership that actually knows what it's doing.

    I'm beyond frustrated and incredibly disappointed with the level of service I've received…read more I brought my vehicle in because it displayed a persistent error message on the infotainment screen stating it needed to be serviced and brought to the dealer. This isn't just cosmetic--the vehicle is currently unable to receive critical OTA updates, including important safety updates, because the download and install process is stuck and requires a reset by the dealer to restart. I specifically requested to speak with the technician so I could show them the issue and the error message directly. I was told that wasn't possible. I then provided a clear photo of the error message. Despite this, when I picked the car up, the message was still on the screen--unchanged. Nothing had been fixed. When I immediately pointed this out to the service team, I was casually told to just drive the vehicle and the message would go away. That's not a solution--that's dismissive. It's been three days and a few hundred miles later, and the same error continues to appear, exactly as before. This tells me one thing: the issue was never actually addressed, and yet you handed the car back to me as if it were resolved. That's unacceptable. I brought the car in for a known and documented problem that is affecting system functionality, and you knowingly returned it to me in the exact same broken state. This is a complete failure of service, communication, and accountability--and it needs to be rectified immediately.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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