Amazing service from the start. The Manager Donavan took the time to ensure all my questions was answered and resolved in a very timely manner. Service quality is a critical factor . It encompasses various dimensions, including reliability, responsiveness, assurance, empathy, and tangibles. Donovan consistently respond to my inquiries and demonstrated a proactive approach in addressing our needs. He maintained a positive attitude even in challenging situations And exhibits a strong understanding of company policies and procedures. He clearly explains product features and benefits to customer, he actively listened to our concerns and provides appropriate solutions while Showing creativity in finding solutions to unique customer issues." read more

speak to Donovan - great manager knows his stuff. fair price, car fixed on time. dI'd not try to oversell read more

I brought my company van to the Firestone (Lacey) shop on three separate occasions within one week for the same brake issue. Each time, I was told the vehicle was ready for pickup, but upon inspection, the brake pedal still had no pressure. This required my electrician to make three unnecessary trips to retrieve the van, only to find the issue was unresolved each time. After the third visit, I was advised by the Firestone team that the problem might be the master cylinder and was instructed to take the van to another shop for a second opinion. I was also told that if the issue was related to Firestones previous work and covered under warranty, I would be reimbursed (Which never happened). I've never had a mechanic instruct me to another mechanic shop due incompetence. Its actually quite sad. Following this advice, I took the van to Midas, where the issue was promptly diagnosed and repaired. The cause of the problem was air in the brake system a direct result of improper or incomplete service from Firestone. I paid $128 out of pocket for this repair at a different Mechanic (Midas) from across the street. On top of paying firestone $1,800 for the same issue that was never resolved. If you want to deal with untrained novice "Mechanics" who do not understand problem solving deal with Firestone, If you want same day repairs drive across the street to Midas where they will quickly and promptly get your issue resolved with no excuses. Retail invoice from firestone #251313 read more

First off I came to this store ro get an alignment after replacing tie rod ends after the job was finished (half finished) I was told by the tech, I didn't even try to do the rear adjustments because the bolts are usually rusted on these CR V's So I paid for a 4 wheel alightment and only did half the job, but I paid the full price and didn't even attemp the other half. Second they said they would email my receipt which I never got and had to go back and get it. On the receipt under courtesy check it said I needed a new air filter, strange because it was replaced three days earlier. Last but not least, the following day while at a light stram starts pouring out from under my hood. While doing my courtesy check the technician failed to properly put my radiator cap back on and I had to walk to the nearest parts store and buy a gallon on antifreeze. When I went back to the store to get a copy of my receipt I told them what happened and was asked if I wanted a top off of antifreeze, had I driven all the way back there with no antifreeze it most likely would have destroyed NY engine. No apologies just I will talk to the technician. Incomplete work and bad customer service. Now 5 days later I'm yet to hear back from the store manager. So it'd obvious customer service is a thing of the past at this location. My self, my family, and my friends all say they will not be returning to this location. read more

Man, this place is great. Over the last few years, i have had multiple issues with my car. Every single time. They made me feel like family. Did amazing repairs and always charged me the right prices. if you need any work done. Deff go to this location! read more

the prices set over the phone were not what was talked about and paid for. i did need what i purchased but is there any loyalty to true customer service?! understaffed and underpaid like many places. i do think they absolutely do their best but your word is your bond! maybe next time you'll stick to it. checkout was great. basic oil change and a few other small fixes and then still given the "this is what we recommend" read more

Was told by a friend that I could come down there and they would put air in my tire. No problem. I figured while I was there, I would ask them to check and see if the brakes were still good. They managed to convince me that I needed new tires. They said that they could see if they could get me some kind of loan or payment plan for the tires since I didn't have two grand cash on me. They asked a couple questions, had me do a little signature thing and then told me that they couldn't help me with that even though I got a 750 credit score.. couple days later, my credit score got a big hit to it, dropping quite a few points and after some research come to find out these guys did a hard credit check on me without telling me. I was kind of expecting like a soft credit pull since it was such a small amount of money. I've never had a problem getting any kind of credit card or anything like that before so it just kind of baffled me on how they said they couldn't help me with that. Anyway, long story short, after waiting around FredMeyers for a few hours they called me up saying they were ready for me to get the truck, they never ended up putting air in my tire and they told me my brakes were fine even though when my buddy came over to look at my tires, he said my brakes were gone and that I was even rubbing on the rotor because the brake pads had disintegrated all the way down. So they never check the brakes either. But he also said my tires were fine, and they just needed to be rotated and that I had at least a good few years or so left on them with how little I drive. Also, the idiot that they had moving my truck out of the garage didn't know how to drive stick shift and kept stalling out my truck and grinding effing gears and didn't take the parking brake off or anything. Technicians in grease monkey's are all idiots there. read more

After making an appointment for 9 am they didn't get my vehicle into their only bay for tires until more than an hour after my scheduled appointment time. Then they assured me it would be done by 11am and at 11am they told me it would still be another 20-30 minutes. Now I'm facing being late picking my kids up from school. What is the point in making an appointment if you don't even honor the appointment time windows this is ridiculous!! read more

EXCELLENT. Got us booked in a jiffy and took care of ALL FOUR tires for less than the price of TWO at "Discount" Tire. Way to go, Brandon. Thanks for the quick service and the rebates. We'll be back. read more

Made an appointment online to have my car looked at a car that I purchased through Carvana. When I arrived I was explaining to the mechanic behind the counter that I had just purchased my car from Carvana and had a bad sensor that was covered by my warranty and Carvana had sent me to this shop specifically because Firestone is within my network of shops for the warranty. He looked at me and said" Carvana is a piece of shit company." he then looked up the part and told me he couldn't get the part sorry. this guy just didn't want to help me, he was so rude I actually couldn't believe it! I called Carvana they sent me to another shop that found the part right away. I was honestly appalled at how awful this man was. This is customer service now? ugh read more

We were in a tricky situation (details personal and not relevant to this review), and Dan here at Firestone really went out of his way to make sure we were well taken care of. We got the car back faster than expected (even sooner than necessary), for much less than we'd been expecting to pay, and service every step of the way was first class. We will absolutely be back next time we need service on either of our vehicles. read more

I actually didn't visit this Firestone as I was traveling and plans changed so I couldn't keep my appointment, however, their communications with me were stellar! read more

I made an appointment for 2:00 pm for oil change and tire rotation almost an hour later and my car is still not in a bay. What is making an appointment good for ????? Store is not very clean and the women's bathroom is beyond disgusting. Not happy right now. When Chuck was the manager store was clean and efficient timely for service. I have been a Firestone customer for 30 plus years but probably not coming back Ruth Turner read more

If I could give this less than one star I would. Their labor rates are $187 an hour, which is outrageous. I am having a issue with my blower which controls the air coming from the AC and the heater. It would only work on the strongest setting. There are four settings on my 2012 Ford escape. After researching online, I discovered all it needed was a $28 part from AutoZone called a resistor tab. I didn't have the tools to install it myself so I brought it to fire stone complete care here in Olympia Washington. They told me they could not install the part that I brought them that they had to install there own part. As I mentioned it was a $28 part at AutoZone and they charged me $110 for the part. Also It should've only been a half an hour job according to another shop I talk to. Fire stone told me that the labor was $77 approximately half of the $187 hourly labor charge. After the work was completed the blower only ran properly for one day. I brought the car back and they said that they would have to run a diagnostic and charge me $22 to find out what was causing the resistor tab to blow so soon. The part that they charge me $110.43 for should've been covered under warranty. The manager said yes it's covered under warranty, but only to replace the part which she pretty much assured me would fail again if I did not replace the whole blower motor. The new estimate he gave me was an excess of $450. I have since talked to another mechanic and he quoted me a total of $150 to replace both the blower motor and the blower motor resistor tab. the manager at fire stone repeatedly kept telling me "I don't set the prices it's corporate". Whether it's fire stone corporate or this shop in particular, please be forewarned and get a written estimate. The manager kept telling me I gave you a verbal estimate when they even have a sign on the wall that says any estimates over $100 a written estimate should be provided. Fair warning to anyone considering having work done at this price gouging institution. Long in the short of this is I'm out $214 and nothing was fixed. No warranty on the part no discounts whatsoever. Very dissatisfied with the service. read more

Brought several cars rhere over the past months I always got good results. Good communications and quality work. read more

Very disappointed with the time it took to have minor maintenance completed. When I went to pick my car up, almost at closing time, I was offered no explanation, no apology, no discount, NOTHING. Avoid this Firestone location. read more

Over 3 hours to change 1 tire with an appointment, could've gave a heads up it was going to take that long.

I have been getting my cars serviced since 2002 and these guys are great. Great customer service Knowledgeable Positive ambient Clean store, waiting area, and work area read more

I had a misfire that I ended up spending way more on other parts before coming to Firestone for an electrical diagnostic an I had my car in an out in less than 2 hrs fixed with good quality parts read more

If I could give a zero star I would. They messed my car up a few months ago and that enough should've been my sign to not come back. Now I brought it in today and not only did they have my car for the full day (8am-6pm) they also managed to order the wrong part for my car. Very unprofessional and honestly sloppy business. If you want your car taken care of stay away from this fire store read more

I like my new tires and they ride very nice. It was a noticeable difference. What I didn't care for was waiting 3 hours to have my tires put on and an air filter changed. Yes, I had an appointment so they should have had everything on hand. If they are going to make someone wait that long it would have been nice to either have more comfortable seating or let them know it will be hours so I could have gone walking around the area to pass the time. I kept thinking it would only take 30 minutes or so. read more

Firestone Complete Auto Care - Waiting area - Tires Near Me - Lacey, Washington

I've been meaning to write a review here for a few weeks now. Basically, this is the worst mechanical/tire service I've ever experienced. I went in for an alignment and rotation on my 2009 Jeep Wrangler, and had major issues moving forward. They set my track bar at an incredibly low torque, I had hand tightened it before going to the shop and specifically asked them to further tighten it. After leaving the bar was looser than when I came in, and as a result caused a massive cracking/banging noise when turning. That's not even the worst part. THEY LITERALLY DIDN'T TIGHTEN MY WHEELS ALL THE WAY DOWN AFTER THE ROTATION. I've had major squeaking noises ever since and after inspecting myself noticed my lug nuts were super loose on one side!!! My wheel easily could have fallen off, especially if I had gone 4 wheeling. Luckily I haven't. PASS THIS MISERABLE PLACE UP AND GO TO LES SCHWAB! read more

Thursday of last week I left my car for an air conditioning check because of the foul odor when the car starts. Had to leave it there for over 2 hours, cost me $70+ for a AC filter change. The odor did not go away, it got worse. Today I got an appointment for next week (As their 1 AC person only comes in on Tuesdays and Thursdays. I'm gonna ask to see the filter they supposedly changed. read more

Horrible Firestone !! Caught them trying to charge my elderly mother $300 plus parts just to change out 4 spark plugs on a Sentra. Luckily I caught her on her way home. Job took me 30 minutes !!! Clearly if they think they can get over on you they will. Shady business! read more

Took three days to get an appointment for installing tires. Said they only had two techs working. Ok...made the appointment. Arrived 15 minutes early after an 80 (eighty) mile drive from Moclips. Was told it would take 2 (two) hours for this 15 minute job. Said they were down a tech. I asked why they didn't call me. No answer. I should have believed ALL the negative comments on Yelp. I am typing this as I sit fuming in there waiting area. NEVER AGAIN. I will NEVER AGAIN COME HERE. Total disrespect. No apologies. Nonexistent customer service. Complete and total disrespect for the consumer. Ron L. read more

Customer service person is barely wearing a mask and it reads "this mask is as useless as the government" on it. I walked right out of the door. I don't care if they have the best deal on tires (they don't). They will never get my service. Ever. read more

AMAZING SERVICE! Thank you to Barry and Skyler for getting us back on the road! We came down from Seattle, and just as we got into Lacey we hit a VERY bad pothole, damaging our tire in the process. Everywhere else was closed and this location was only open for 30 more min. We called ahead and explained what happened, swapped the tire for the emergency spare, and got to shop with 5 min to spare. Barry took a look and confirmed we had sadly destroyed the tire, and damaged the rim a bit. Luckily it might still hold air. Barry and Skyler went to work swapping the tire, and balancing and checking it out. They were fast and efficient and had us ready to go in no time, but it still meant they had to keep working on it well past closing. We had to head back to Seattle the same night, and the spare was not gonna make it. If not for these guys we would have been stuck for the night. You guys rock, thank you!!! read more

Worst lady at counter making a very unpleasant customer service experience. *** MASK UPDATE: this employee only wears a mask maybe half of the time a customer is in front of her, and then only over her mouth. I watched her take it off for the entire time she was *inside* my car. Her mask has printed on it "this mask is as useless as the government". I have to imagine she's not following health guidelines on her own time, which makes her carelessness at work even worse. *** I arrived for a quote and stood in front of her for literally two minutes before she acknowledged my presence. I was the only person there. She was shuffling and stapling papers. She finally looks up and says she'll be with me in a minute. She returns to shuffling and stapling papers for another three minutes. Again, I am the only person there. Finally, I let her know I'll need to talk to the manager anyway (as she told me on the phone he needs to approve all price matches). She tells me he may be in a meeting or working on a car and then goes back to her papers for another minute or two before going to find him. The manager was great, though. He took the time to price match a tire quote and was very friendly and helpful. He is the only reason this review is getting two stars. He should fire that lady and hire someone who is actually proficient at customer service. And they need to be serious about the current health restrictions. They're here for a reason and not that difficult. I won't be back until they're doing better. read more

The worst place you ever get to the rupee off they are very very expensive very very rude people watch out they're always 60% higher than any other places they are bastards read more

My husband and I made and appointment for 2pm today. He called at 8am this morning to make sure they were available. Dropped off our vehicle at 2:02pm and was told it would be an hour and that they would call us. We decided to walk to around the area to kill time since their lobby was smelly and dusty! Came back an hour later to see that our car was in the same spot.. & never got a phone call. At 3:02pm Matt said we were up next! Mind you we made an appointment for 2pm. What was the point?! Got our keys and left! Save your money! read more

And here we are over a month later and the problem has still not been resolved. This company is a joke with dishonest mechanics and even worse upper management. My "claims director" never answers his phone or returns calls after multiple messages were left. DO NOT take your car here to be serviced unless you want to get ripped off. read more

Don't go to any of these shops unless you really want to be bilked. They charge triple anyone else charges, AND they charge for every little thing possible. Like the current airline industry model. What used to be free is now chargeable. A few examples, only. Buy the same battery from the dealer and you won't get charged the 'mandatory' disposal fee for the old one on top of the core charge, that too is excessive as is the 'installation' fee. Take the old one out, cart it to the dealer, put the new one in yourself. It isn't hard or takes long. Get your tires elsewhere that doesn't charge for the air inflation stems on top of the excessive installation fees. They turn down brake rotors for an excessive charge even when it's not needed in brake shoe replacement. Get another 2nd opinion for your tire tread depth before committing to their con-buy. The really bothering part is the bald-face lies they think they can get away with to try convincing you the charges are appropriate for any repair work. read more

Have been taking my cars here for the past few years always had great service until today. My vehicle has 26k miles and was told I NEEDED new tires was told they are close to being illegally low on tread and they gave me a quote for new tires. Kept insisting I needed them said no thanks. Get it home have husband look and nope tread is just fine no where near the legal 2/32 minimum and checked my warranty my tires have a 60000 mile warranty. Not sure if it's because I failed to bring my husband with me an they just wanted to sell me $900 tires I might be a woman but I'm not stupid thanks for trying to make me feel like I am. I will never go back here. Gave two stars cause my oil was changed at least read more

Firestone Complete Auto Care - Tires Near Me - Lacey, Washington

I was overcharged on an alternator repair and battery replacement. I will never take my business here again.

Only get your vehicle repaired here if you want them to hold your car all day. I bought some tires from tirerack and had them sent to this shop. I made an appt for 4 tire replacements on sat @ 10am. When I get there for my appt, the guy at the front tells me that its going to take 4 hours to do the job. 4 hrs!! I asked why it would take so long for tire replacements and he gives me excuses saying that they are low profile and its a two man job. I asked why they did not advise me during my initial phone call to book the appt so I can figure out a ride home. Blank stare is about all I got from him. So I called a lyft to take me home which was an added expense I did not account for. 3pm rolls around and I have not heard from the shop at all. So I CALLED THEM to check the status of my car. The guy on the phone tells me that they are just getting the vehicle into the shop to start the work. I advised him that I dropped off my vehicle at 10am this morning. All he says is that they have been really busy with no apology. 5 hrs my car has been sitting at the shop for nothing! I don't get a call until 5pm to let me know they had finished. This is unacceptable and a waste of my day. They spent 8 hrs on tire replacements. Worst shop ever! read more

Just moved to Olympia from out of state. Called for an appointment and brought my vehicle in the next afternoon. Oil change, lifetime balance and rotate done as promised. Took slightly more than an hour. I'll definitely be back here for future needs. read more

Very rude and poor customer service. I have been here a few times due to the convenient location of being on Post and have never had a good experience. I scheduled an oil change a few weeks in advance. When I arrived, I was treated very impolitely. Service was expected to be 2 hours for a simple scheduled oil change!!! They also told me I needed new tires and tried to sell me some. When I went to other tires shop, they all told me that my thread was still very good and I didn't need it until later. I do not recommend going. Take your business somewhere else! read more

Thank you to Brent and his team at Firestone Lacey, WA. MY daughter and I both dropped our vehicles off for oil changes earlier in the day. By end of day, they were still in line for the oil change. Brent came out and explained the challenge they had that day due to short staffing and took great care of us. I highly recommend Firestone Lacey, WA, manager Brent, and the entire team. read more

I've had great service, so so service and today, bad service. Brought a 04 t&c in for an alignment but also to inspect for a squeaking noise. Once vehicle was done I realized it was parked in front and waited an additional 10 mins (after I noticed it was out there) for someone to inform me it was completed. No one informed me so I walked up to the counter to see if it was finished. Started the process of checking out and asked questions about the work they did and the guy at the counter couldn't tell me much as he's only been there a week. Couldn't tell me what additional charges were, if they'd figured out the squeaking noise or if they checked air pressure in the tires. After I asked all these questions he went to talk to the tech who has now takin off to lunch (yes go to lunch but talk to someone about the vehicle). Now I can't get any answers to the vehicle but they can call me when he's back. So I left and waited for the call. It was pretty obvious from the call that the tech didn't do anything else other other than the alignment. Tells me squeaking is from brakes and new struts. Well the squeaking was there before the new struts and it only makes noise with bumps and the brakes had nothing to do with the squeaking. I guess with this covid thing customer service goes in the garbage and you just get people out the door, well that's how you lose a customer base. But then again, I've read posts from before covid and it just looks like bad customer service at times, sad. read more

Great place they work fast, are reliable and have great staff. They always work there best with any schedule you'll have they try to save you many with offering many deals on alignments, tires, etc. Highly recommend. read more