Wish I could give zero stars. I had a very poor experience with Integrity Auto Diesel Repair and…read morewould not recommend them. I brought my 2024 F-450 in for exhaust and EGR-related work. From the beginning, we agreed on a set price, and I was told the truck would be completed the same day as long as I dropped it off when they opened. I did that, but the truck was not worked on that day at all. I was also told the work and tuning would be handled in-house. Instead, my truck was driven about 30 minutes away without my permission or being told ahead of time, so someone else could tune it. After that, they still did not complete their part of the work until about four days after I originally dropped it off. When I picked the truck up, they then told me the tune plug was not included, even though it was discussed as part of the set price. On top of that, my paint-matched front grille was damaged in multiple spots, and it looked like no care was taken around the truck. The biggest issue happened immediately after leaving the shop. Less than a mile down the road, I heard rattling. I checked underneath and found that the exhaust was missing bolts and the exhaust hangers were not installed. That is something that should have been caught during a proper test drive after the work was completed. I turned around and brought it back, and even though this was their mistake, they did not treat it with urgency. I had to sit there for over an hour while they worked on other vehicles first. There was also a drivability issue after the work was done. The truck would surge while cruising at certain speeds, with the RPMs fluctuating up and down. When I brought it up, I was told it was probably fine, and they even tried saying my transmission may be bad. This is a 2024 truck with only about 25,000 miles and it has never towed. The issue was not there before the work was done. They never figured it out. I later found out the truck needed a TCU tune because the added power required increased transmission pressure. That should have been known by a shop doing this kind of work. I also had to ask multiple times, around four or five times, just to receive the tune files. When I asked questions about the tuning, they said they did not know because it was not done in-house, even though I was originally told everything would be handled in-house. Overall, this was a very frustrating and unprofessional experience. Between the delays, the truck being taken elsewhere without my approval, the price disagreement, the damaged grille, the missing exhaust bolts/hangers, the empty secondary coolant reservoir, and the unresolved drivability issue, I had nothing but problems. I paid for convenience because I did not want to work on my brand-new truck myself, but I ended up dealing with more issues than if I had just done it myself. I would not take my truck back here, and I would strongly recommend others be careful before trusting them with their vehicle.

Broke down on the way to Upstate NY near Jackson, TN. Spencer was able to get us in with our 2015…read moreDuramax with a failed fuel pump at 92k miles. They worked quick and was thorough. They did admit to damaging the radiator but they were able to source a new one and have it installed before we got there. They gave us a deadline and they worked hard to make that deadline. The guys in the shop are very knowledgeable and professional. From start to finish, they had a big job knocked out in 2 days. The injectors and all the fuel system had to be replaced. Kudos to this shop for making it happen for us!!

We are grateful for King Tire co.. During a cross country trip we lost two tires on our trailer…read more Called around and came up empty handed, until we found King Tire in Jackson. Had two new tires installed in short order and were back on the road. You are life savers folks. Thank You!!!

Fantastic service. Personable and professional. Good value. As enjoyable an experience of replacing…read morea flat as can be.

Amazing People & Amazing Service! They Always Make Sure Your Taken Care Of, And They Get Things…read moreDone Quick!

Dennis and his employees were quick to reach out after we had a misunderstanding and clear…read moreeverything up promptly and completely!! Good service and good people.

Bought 4 tires from them, not even 50 miles on the tires, I had a complete sidewall blowout, called…read moreand was informed that they would not warranty the (CHINA BRAND) tires that they recomended me to purchase in the first place.? I ended up paying full price for a replacement of which they had 1 in stock. Talked to the owner, (Ed M.) and was told if I told anyone about this bad business deal. In his words (There would be a F%*^'n Problem) sounded like a threat to me. But am going to take the high road and let it go. Beware of this Business. (New Owners) *Nothing like the original owners.

While on a cross country trip heading through Tennessee we had a tire blowout on our RV. After a…read morereferral from a towing company Nate sent us help with a new tire. We were back on the road quickly. Reasonable, professional and fast. Thank you for making the situation bearable. Patrick and Tareyn Walsh

Tires. Tires are high regardless of where you buy them. Charging $100 per TPMS monitor is…read moreoutrageous. I am paying it, but this will be the last time Goodyear gets another cent from me. I've been using Goodyear stores since I was in high school in the 80's. It will be WalMart & Sam's Club from now on.

I can trust him. They fixed a lug nut on my Kia soul. They also fixed my wheel bearing . Then my…read morecar broke down and that was towed to him and he was very quick to fix it for me. Had a high pressure fuel pump fixed. He has always been good to me. Also his employee is awesome. It's great to have a good mechanic in my area. Thank you for your help with my car. Bless you.

This was the first time using Quick Lane, as I needed an oil change for an upcoming trip. I was…read morevery pleased! They got my truck right in and serviced. The folks there were polite and the waiting area was clean and comfortable. The price was competitive with my dealer. It was a little out of the way for me but I would return in the future.

This place is a hidden Treasure. It gives you the greatest service of a big-name shop, but gives…read moreyou the great one on one personal service of a local small town operations. Best prices and best service you will get for miles and miles. Highly recommend for all your automotive needs.

I took my 2013 Ford Explorer to Prater's Automotive and agreed to pay $2700 to have a water pump…read moreand catalytic converter installed. Prater's did complete the job, however I noticed my engine cover was damaged. The owner Bart Prater refused to replace my engine cover, although it would have only cost $50-100 dollars. He said the engine cover was going to get damaged since they had to pull it off over the oil filler tube. I explained to Bart that I should get my vehicle back without additional damage from their own fault!! Additionally, there was several clamps that was not re-tightened on the plastic under cover / fender liner that ended up causing the liner and plastic under cover to completely get ripped off my vehicle!! Now I will have to pay out of pocket expenses for damages caused by a lack of detail from Bart Prater Automotive Shop in Medina, Tennessee. I will NEVER take any of my five vehicles to Bart Prater Automotive again!!

Beware if your car is ever towed by their towing service! Went to inquire about my vehicle and…read moreduring the conversation was hit with the "YOU PEOPLE" by the lady at the counter and you could clearly see it in her eyes exactly what she meant. I once recommended them for transmission service being they are both owned and operated by Jim Clement and Clements Transmission. I don't recommend their service for towing or Transmission work.

Jim is VERY amazing.... I was on an out-of town trip and my u-joint went out while drive down the…read morehighway ( I had just left Jackson, TN). He was there in no time to pick me, my son and my car up and he even went the extra-mile to make sure there was a repair shop open in town for me to go too!!!! Thank you so much Jim for your caring attitude and help in a very stressful situation. Enjoy dinner!!!!