Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

I've been taking my vehicles to them for years! Everything from a tire rotation to a full…read moretransmission on my truck. 10/10 recommend

Got my car oil change and tire repair in one work day. Very respectful of my time and communicated…read morewell.

Hamilton rd location has always treated me with respect and kindness. Their work is good I think…read more They have changed my oil, I bought new tires and have them rotated, they work on my cylinder, and many other things. I think their prices are fair. I like working with Michael and his staff

I Had a terrible experience at this location, DO NOT GO! I dropped off my car at 11am which was my…read moreappointment time a month ago and they told me it'll be ready in about 2 hours. I was there for 4 new tires, an alignment, and free oil change. I gave it 2 hours and came back. My car hadn't been moved or even touched. Then they tell me to give it a few hours and they'd give me a call once it was ready. I went back home and gave them 4 hours till I called and asked about my car. They told me my car was ready and they don't know why nobody had called me. I showed up for the 3rd time in one day and as they are looking over my paperwork, they say someone forgot to do my alignment. The front counter guy told me that if I bring it in the next day, they'll take care of it. I was a little frustrated because I waited all day, paid $650, and didn't get what I paid for. I left there and the moment I got on the highway, my tires started making a terrible noise that I've never heard before. It sounded so bad, I thought my car was about to break down. I called the store back and told them about my issue and they told me to bring it back so they could take a look at it. Once I got there, they had no idea what it could be. I had to leave my car there for the 4th time that day because I had a family event to attend. Shortly after arriving to my family event, I get a call from tire discounters and they say that they found the problem. They said they accidentally put the wrong size tires on my care and I was going to have to pay over an extra $200 for the right size tires. After all this inconvenience, I asked the manager Mike to please put my old tires back on and to start processing a refund for me. He said that gonna be a tricky thing to do because corporate has to get involved and I said I didn't care, you didn't do the job I paid for and I want my money back. Finally, Mike sends a email to corporate and tells me it'll take 7-15 business days. I take my care the Stringer repair shop and they tell me that I'm missing 2 lug bolts from my rim and have to pay an extra $16 for 2 new lugs. It's now been a month since that day and I still don't have my $650 refund check and I just got off the phone with manager Mike and he still can't give me an answer on why I haven't received my refund check. This has been the worst experience I've ever had and I highly recommend not to come to this store. Stringer auto repair in Johnstown took care of my car and I had no issues with them. Very frustrating experience. I wanted to take the cheap way out and go with tire discounters but ended up paying double. Don't make the same mistake I made.

Called at 9am. Told them the tire I needed. They found the…read moretire. Took my car in at 10:30am. They took me to my meeting and the car was finished when I finished my meeting. Great service and very friendly. John S.

I don't recommend, Not trustworthy! They didn't rotate my tires even though it was part of package…read moreI purchased and they said they did.

Good Job took in vehicle immediately after initial call. Did thorough job of locating problemread more

Mike did a great job for me. My Mitsubishi outlander sport need brake pads, rotors, and calipers…read more Great job and great price.

We were in Columbus to move in our daughter and before going home needed someone to checkout our…read moretruck as it was making a concerning noise. We called two places and they could not see us for another week. We were given the name of Star and Northwest Auto and we decided to just stop by. They jumped in the truck right after we got there and did a test drive. We were so thankful for the quick assessment. We had to fly home but they found a part and got it repaired in just a few days. Not ideal for our first college move in experience, but they were amazing. We highly recommend.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

10/10 highly recommend. What started as a flat tire in my…read moredriveway turned into an entire debacle, including three separate roadside assistance dudes, a stripped lug nut, and countless phone calls. The dealership is impossible to work with (if you're reading this, Mercedes Benz, I hope you stub your toe AND get that diarrhea parasite that's all over the news.) Most other shops weren't equipped or comfortable working on my SUV, or were going to need to keep my vehicle for multiple days. Tire Choice, who was recommended to me by another shop, got my vehicle in right away. I dealt with Gavin, who communicated with me honestly and fairly. He said he would do his best to get everything done as quickly as possible, but there was a possibility it would take a day to get everything they needed. From the time the tow truck dropped my suv off, to the phone call from Gavin, my new favorite person, saying my car was ready to be picked up,... only four hours had passed. ONLY FOUR HOURS, y'all. I was literally thrilled. Pricing was a bit less than I was expecting, and I'm positive significantly less than what the dealership would've charged. That's always ideal. Overall, I'm genuinely so happy with my experience with Tire Choice.

I had a wonderful experience here on Friday! When I first arrived I had to wait awhile because the…read moremanager was out grabbing a part. However, when he returned because I had to wait he gave me a great deal on four tires and an oil change. I had walked over to Tuffy while I was waiting and they said they would not be able to get me in until Wednesday. Tire Choice got me in and out within a few hours and the price ended up being super reasonable. The manager was super friendly as well as the other staff working that day. I will definitely be back in the future!

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.