Worst service ever i make an appointment online for 5:30 pm because that was the only time without realizing they close at 6 and they didn't even do my appointment for an oil changue i could go anywhere but i said i got an appointment already and when i get there they told me they are about to close they cannot do it why do even have an appointment opening them? read more

NEVER ALIGN YOUR Tires.Went there to buy tires, they convinced me to get an alignment. Before the alignment my car was straight after the alignment my car went straight to the right. The manager gave me an excuse because no one knew how to fix it. Went to another Firestone and it was fixed but it's never the same as the original. Dont care about the money they stole from me for a service that I didn't need but am pissed that they messed up my car and it's never the same. read more

This firestone has horrible customer service. Damaged my vehicle and swept the situation under the carpet by saying they have no cameras in or outside the shop; i did call the police. I will be suing this location. Beware of this location read more

Firestone Complete Auto Care - Tires Near Me - Hialeah, Florida

I've been coming here for a few years and wouldn't take my vehicles anywhere else. I always ask for Christian and he has always been more than helpful. Very polite and professional plus very knowledgeable and above all very honest. I do my research and he always advises the perfect solution to anything I've had a problem with. Give him a shot you'll be happy you did. read more

Thank you for the services, especially with the help they provided for my car. I would only trust this shop with any help that i need for my car. the attention and recognition of profesionalism was beyond excellent. including the fact of wonderful prices. Thank you read more

In September 2022, I had four new tires put on my 1997 4Runner at this shop. That day, they damaged the driver's side door key lock. I didn't go back to complain; I fixed it myself. After much thought, I returned to this shop recently, on August 8, 2024, to use the warranty to rotate the tires and align the steering. That day, they lifted the car by the side steps, which they deformed, bent, and displaced. What mechanic in the world lifts an old car by the side steps? I didn't realize it until several days later. Based on the experiences of other customers who have left reviews here, I decided not to go back and complain, as it would be a waste of my time. Instead, I will dedicate myself to calling all the radio stations in Miami that have open mics and talk about this, so that locals potentials customer do not visit this shop. I will also file complaints with consumer protection departments as well as the Better Business Bureau. I recommend to anyone thinking of going to this shop to replace their tires not to do it and never have any mechanical work done on your car at this place. Read other people's reviews here to see the atrocities these inept individuals do to their vehicles. This shop should find better mechanics to stop ruining the reputation of this brand. If I could, I would give it zero stars." read more

Whatever you do, DO NOT COME HERE. They have terrible customer service and are the least helpful people in an emergency. I came to fix a flat tire and they tried to upcharge me a tire for $250 and then showed me on the screen that they had one for $95 when I was about to walk out. Before that I asked if they can change it to my spare tire, and the guy said sorry it'll have to be at 8 am. I then walked to Home Depot across the street and got a tire plug kit and plugged it myself, and put air with my portable tire inflator and called it a day. I don't even know how this place is still open. read more

I'm surprised at the other reviews on here since my experience has always been good with them. Christian is very nice & attentive. I had an appt today (12-18-24) & was seen way before that time. They took the car in right away & I was out before my appt time. They checked & did what I asked & also honored the coupon I had. It was a very good experience overall. read more

Terrible customer service do not come here. These people will price gouge and convince you of a multitude of problems with your vehicle. They will also create more problems with you car then you initially came on the lot with. The staff is very unhelpful and misleading do not come here for vehicle repair they are a scam. I came for a vehicle inspection they price for repair for my car was more than I paid for my car. The guy Richard didn't want to give me my inspection documents after the assessment. These people pretty much play on your car in hopes you're dumb enough to spend your money with them. Never come here! read more

Ugh, car maintenance. I don't think the majority of us like to deal with it, but unfortunately it's a necessary evil. After all, your car is your transportation and you don't want to get stranded somewhere. Ahem. Anyway. I made an appointment and went straight in when they opened. Figured it was time to get some new tires. Got them with a warranty. Was in and out of there within an hour and a half or so. Given the location, Spanish is the primary language. Still, that's mostly with the mechanics. The customer service associates are fully bilingual. As for the waiting area, they have some chairs and some tables to sit at. I had picked up breakfast and amused myself there. They have a TV, too, that plays the news. Time essentially passes like a turtle, but hey, I went in the morning and with an appointment and ultimately it wasn't too bad. I've suffered through worse. Will use them again if needed. read more

Terrible customer service and terrible service just did an oil change for almost 100 dollars not even a day in and my oil is leaking. Don't recommend read more

very expensive to have work on your vehicle here. it is even more expensive than dealer prices.

Me querían vender dos gomas sin necesidad de cambio y por eso no me las quisieron balancear solo les interesa vender sus gomas mala práctica de negocio read more

Do not take your car here for any reason whatsoever . This is the biggest scam of any auto service shop I've encountered in my lifetime . I paid over $1000 dollars in tires and an alignment . I also included 12 months warranty on my alignment . Fast forward to approximately 2 months later . The alignment starts pulling to the left . I take it back to them and leave the car to have the alignment corrected . After 6 hours the mechanic tells me the tie rod end ( on one side ) is slightly bent . It cannot even be seen by the naked eye . So they tell me I need to replace both of them at a cost of $800 dollars . As well as something wrong with the front tire . Mind you I bought the tires here 2 months prior and they were the ones who put them on and serviced it . To sum it up they didn't fix anything . He refused to touch the car unless I purchased what he recommends . I regret ever purchasing anything from these crooks . It's just a huge scam and money grab . Save yourselves the headache and do not EVER bring your car there for any type of service . It will be a complete waste of time and money . read more

took my car here several times to get a oil change and they've treated me with utmost respect and did the job in a timely manner, I left the shop as quick as I came in, their customer service is fabulous and I would highly recommend it read more

This Firestone is very similar to many of the Firestones that I've gone to. The mechanics are nice, and they get the job done. I do have two complaints though. 1. Too expensive 2. Wait is long...even in the morning Although it is expensive, they do have coupons available online for some discounts. I'd suggest printing some out, before visiting the shop. Sometimes, asking for a discount helps too! Concerning the wait, I guess you can set an appointment. Maybe that will make the visit a little shorter. Coming in at 7:45am will not be early enough, trust me. LOL! The good thing about this Firestone is the location. It's a walk away from Westland Mall, CVS, food places, and Krispy Kreme! Oh, and there's free wifi! read more

I took my car in to have the ac checked out and I was told it was the compressor and the evaporation valve etc the total cost would have been 2000 I thought that was crazy and took it to another mechanic to find out it was a 30.00 part ( the Ac clutch ) everything cost me 180 compared to what these robbers was charging me also that same day I had an oil change done and they never reset my oil percentage to 100 % ... they tried to literally rob me and fix what didn't need to be fixed people work hard for their money and I feel like they took complete advantage of me ( well tried too ) read more

Took my truck in for an alignment, was sold the lifetime alignment package, I went for it because it's a work truck and I figured it would be a good idea. The second the "tech" takes a look at my truck he asks me "how are you going to bring that here to get an alignment?!" My truck is on stock rims and tires. He then brings me over to the alignment machine and goes through the systems questions trying to prove to me that he won't be able to complete an alignment on my truck because i have wheel spacers. I answered all the questions prompted by the computer and he then tells me that he's going to do it. By then I'm pretty confused because if you're a professional shouldn't you know whether something is going to work or not? Fast forward to him completing the job just to tell me that he wasn't able to do the alignment and that I was never going to be able to do an alignment on the truck because it has "modifications". My truck is bone stock besides some wheel spacers. He then tried to tell me that my whole front suspension (upper control arms, struts, lower ball joint, and cv axle) was bad and needed to be replaced before I could do an alignment. When I went to the front counter to ask what was going to happen the gentleman inside told me that the service was done and that I had to pay. But I asl myself what was done? I paid $200+ dollars for a service that wasn't completed. Greatest part of all: I went to get a second opinion at another local mechanic shop, was told that nothing was wrong with my front suspension and that having wheel spacers does not prevent my truck from having an alignment performed. Horrible "technicians" just money grabbing dirtbags read more

Traveling from out of town and had the misfortune of a flat tire on a Sunday. With everywhere else being closed and appointment only at some of the lesser tire shops google maps took me to this location. They were WONDERFUL! Customer service was great and they ended up staying past closing hours just to make sure they got to my vehicle. Was surprised that the best customer service experience during this whole trip came from Firestone. 5 stars for sure! read more

Let me start this off by saying worst customer service ever. From checking in til leaving. I went in today at 6-6:15pm due to my tire having a nail in it. I left at 9:30pm. Mind you the store closes at 8:00pm. Therefore it is disrespectful & absurd that I had to wait that long for a service that takes at most 15 minutes to complete. Now I am a person who will shout out a good review but also ,If the service is that bad that I ended up leaving there crying my eyes out of frustration I will definitely be letting the public know. I hope the manager from this store can see this review & corporate to see the time I checked in & out so you know it's not a lie. It took so long that I asked the front desk how long would it take to see if I could possibly go grab a bite to eat since I came straight from work to do this service to my car so I was hungry & I was informed "not that long" meaning no estimated time frame or any help better yet. So I waited & waited & waited to the point where it reached 9:00pm already & my car was still untouched by the mechanic. I don't understand as to why they have 3 mechanics in sight but only 1 working on the car while the other 2 were joking around/ sitting down talking. So I asked the front desk woman because she saw I was done with everything meaning beyond upset that why does it take so long when there's 3 mechanics outside & she told me it's because 2 are clocked out & only 1 is working. Now if that's the case once you're clocked out you normally go home so why were they still there? Either wasting company time or my time. Once again this is the worst customer service experience I've ever encountered & I work for customer service so I have patience & am nice to people but it's just a certain line of disrespect that they didn't understand / see that they had me wait so long for a simple service when it was not even full the place. I really hope management sees this & can take action as to making this company/ store better. I will be informing my friends & family about this place to never even step foot in there because they don't care about customer service which should be key in every company. Once again beyond disappointed . read more

front desk customer service needs work ASAP people waiting fin lobby very slow you could find better customer service and work elsewhere.

very expensive !! use other local mechanic , parts shouldn't be charge twice , use local mechanic read more

Unfortunately I'm unable to give them no stars. They took advantage of my poor grandmother and charged her up to $2,000 in work for the car. That's absurd. Do you think an elderly woman who lives off of section 8 etc can afford that? They pushed her into the list of tuneups the car was in NEED for. This team should be ASHAMED of themselves I want you to know that I will be going to corporate and they WILL BE HEARING OF THIS. I'm fucking outraged. Abusing an old woman that way, you should be ASHAMED OF YOURSELVES. I'm fucking disgusted read more

Beware, do not get ripped off. Brake changes $520, and didn't even need them. No such thing as an unbiased opinion from these mechanics. I would recommend to go somewhere else but I just can't think of any honest mechanic right now. Good luck. read more

These people will always try to charge you for extra stuff, they won't even honor their own coupons. I went in with a price on my mind and ended up paying double read more

My truck is fixed, good as new. Had an issue with some previous work that was done, but i spoke to the managers and they fixed everything to my complete satisfaction. I would recommend this firestone to everyone. read more

Worst place ever. Went to change one tire for $150 , they told me it was going to take 1hr 30 minutes to be back a 2:00pm. When I got back at 2pm,they still hadn't started on my car, one guy sitting down eating and on his phone.Took them 3 hours to change one tire! There even was an elderly woman complaining as well because they were taking so long and her phone battery was dead and she was afraid her family would worry about her. I gave her my phone but she didn't have any contact memorized. read more

Have been bringing my company vehicle as well as my personal car here for a few years now, and always had a positive experience. Highly recommended. read more

I bought the lifetime alignment about 1year ago and i went over there to do and alligment they said no because I didn't have the receipt that's stupid because once you put the phone number it should come out anywhere in this country the customer service was terrible!!! read more

I would not recommend this place. Their services are expensive compare to the other service centers. Plus, They literally look into your eyes and lie about some recommendations that car needs done other than the one you brought your car for. Thank god i kept records of the maintenace. I argued that my car doesnt need it.I brought my car one day and they gave me an estimate of $2,200 for a waterpump. I told them for a 10 year old car thats too much. I did it myself and ended up spending $160. Stay away from this people they are there just to rip you off. read more