I had problems with my 2003 Lincoln Town car. They did a repair on#8 cylinder, replaced coil packs and plugs. This car is not a daily driver. 200 Miles after the repair, whilst my wife and dogs were going to Iowa to see my parents, a plug blew out of#8. Outside of Peoria Illinois, thankfully it was at as rest stop. We'd stopped to water the dogs walk around and have our lunch. When I started the car back up, it sounded like I was popping popcorn That's when I knew I had a problem. The tow home was$800 Firestone told me that everyone in that shop isn't there anymore. The Manager told me that regardless of the mileage since the last repair, didn't matter, F them Don't go there read more

My wife got 2 new front tires from firestone on 22nd st in Decatur, balancers fell off in between the caliper and rotor and refused to fix it and blaming it on the brakes. They wanted to charge us 620$ for new brakes. We have photos of the rotor glowing purple and pink as well as the tire smoking. I worked closely with mechanics and this is NOT a brake issue. Will not be going back. read more

I was pulling a camper and got a flat. Took the tire here to CJ and explained my situation. He stopped what he was doing, fixed my tire and had me back on the road in 20 minutes. Excellent service and very friendly. read more

6 trips to get tires. Kept telling me to come back tires would be there. No tires would ever show up and they wouldn't even call me to tell Me. Instead I'd make a 35 minute round trip for nothing. Corporate said area manager would call within 48 hrs. He never called in 4 days. Now corporate says district manager will call. This place is a joke stay away. The two techs are Good guys. One of The techs is name Jay. He was very good can't remember other techs name but he was good. The two inside don't have a frikin clue. Stay away read more

I had this place put tires on last year, and with only 10,000 miles on them, one of them slipped a bead, which is a malfunction of a tire. The manager didn't look at the tire, but simply told me that since I didn't purchase road hazard insurance, there was nothing he could do. I didn't run over a nail, they sold me a defective tire. I've used them many times over the years, but I will never again. read more

We were in Decatur for a wedding weekend. We had driven from 5 states away. On the day of the wedding (Saturday), I noticed a nail in my right rear tire. I was able to call this store, and even though they were busy, they agreed to me dropping the car off and they patched the tire during the ceremony. They were even nice enough to research the tire's warranty information and performed all work free of charge as the tire was still under warranty. I was able to safely drive back home thanks to the service at this store. Thank you so much! read more

I called and made an appointment to get an oil change and my car ready for winter, as Ive been coming here for years. Yet my day was turned upside down as I waited two hours. The oil filter wasnt in stock for my car so I had to wait, and wait. Luckily the manager Brian felt bad for my wait and gave me a free oil change next time in the spring, so this is why Im giving this 5 stars. I remember when I went there and I was in/ out in no time, but today they seemed short of staff and overwhelmed and busy when I was told the time I scheduled wouldnt be. I will be back in the spring or early summer for the next oil change, but it was better staffed years ago. read more

Dave here is very nice.he helped to arrange for hosting service as well. He also helped to get a part replaced.