I have been a long time customer at this Firestone and every time i get serviced, it is always top notch. The customer service is unmatched, and i have not once had to come back for the same issue. A big thank you to Robert and his team for always taking care of my auto needs. read more

My car battery was steaming and smelled like rotten eggs.. Got a new one and called Sarah to see if I can come in and get my alternator tested because I didn't want to meet up a brand new battery.. She told me to just come over and they will check.. Changed my battery real quick and headed over.. Once I got there and told her that I called half an hour ago regarding testing my alternator.. She told me to pull up closer and Junior helped me out right away.. He tested my battery and alternator and everything passed with flying colors.. Great friendly and fast service from both of them.. Appreciate the help!​ read more

Sarah Lockner, always making me feel at ease. Her customer service and help is very appreciated and helpful. Love her so much, thank you!

Absolutely the worst customer service I have ever encountered in the automotive industry, took 3 days to NOT complete an alignment check with no update on why the vehicle took so long and when I called myself to check on the status I was accused of my phone call being the reason the tech wasnt working on my car because the customer service representative was on the phone with me! Incredibly disrespectful will not be recommending any family/friends to be going here. There was a pleasantly nice woman who was very helpful on one of the time i had to call to get a status but the gentlemen there was very rude and condescending. read more

Quality and Good Car package Value (depend on what you check) Service is great, very attentive and accommodating read more

Scheduled an appointment for an oil change. Ended up waiting over 2 hours, and they still had not even started. Ended up wasting my time and left without an oil change. Completely unprofessional. read more

Wife had a blow-out on Wed evening. Was able to schedule an appointment online for Thursday morning. Talked to the guy about best options for my car, and after agreeing on a pair of tires, learned they had to be ordered from a different store. No worries, will be there by end of day, can put on the car Friday morning. Arrive Friday, tires are there, everyone is friendly and helpful, and my car was good to go in an hour (they were a bit on the busy side). Topped off my fluids, checked the air pressure in all the tires, inc the donut that was on the car when I brought it in. At checkout, no hidden fees or switcheroos - I paid exactly what I was quoted the day before. Everyone was helpful, friendly, efficient, and worked cleanly. I've had terrible service at tire centers in the past, and was mentally ready to "do battle", but everything went like clockwork. I honestly cannot think of a single thing to be critical of, which is a great thing when it comes to a business working on your car. Highly recommend this shop for tires. read more

I called at 4:05 pm just about 50 minutes before closing and Ashley answered with the best help possible. I needed a tire for a singular wheel and Ashley said bring it by, I got there and the customer service was amazing the other technicians were busy so Ashley took initiative and changed my tire in 10 minutes, I will definitely be coming here again because of how great the customer service was read more

Went in for an oil change. Whoever sat inside my car decided it was a nice time to lean my seat back all the way and broke it. When I tried to put it back all the way it did not sit upright. I was in a rush and I had to go somewhere after getting the car. It's been a while now and I honestly gave up bc it's still adjustable, but it will go back up to. 90 degree angle anymore. They atleast managed to do an oil change correctly. But they ended up costing me more damage than what I went in for. I live close by so I went here for everything. They completely lost my trust and my business. read more

UPDATE: Very soon after I posted my initial review, the Manager - Robert, not only personally apologized for the delay, he also gave me a very handsome (~20%) discount on my total bill and got my car worked on by TWO technicians as soon as the tires arrived (which he went and picked up in person from East San Jose).. Also a big shout out to Ashley who handled my frustration with patience and aplomb while providing great customer service ============================================= I have been loyal Firestone customer for over a decade now - and this is the LAST TIME EVER I will do business with them. I called last Friday (12/5) and made an appointment for today (12/9) to change the two front tires on my BMW. I dropped the car off at the appointment time, agreed to the nearly $1k estimate and was assured my car would be ready "in an hour or two". FOUR hours later and I'm still waiting for them to "get" my tires. I had the same experience three years ago (hence I made the appointment 4 DAYS IN ADVANCE). Worst of all, they KNEW they didn't have my tires when checking me in this morning but did not bother to inform me until AFTER they put the car on the lift and took the old tires off the rims. Screw me once - shame on you. Screw me twice and bid farewell to my car (and my wallet). You just lost a loyal customer Firestone.. read more

Have had my Car Serviced Twice at this Firestone. Staff is very friendly, helpful and efficient all while being busy. They certainly make sure you are getting a great deal along with best service in the area. The location is also great as its downtown and lots of little places to walk around and do while waiting. Best Price, Best Service, dont look further. Thank you for a great experience! read more

We have been taking our vehicles for the last few years and are always left satisfied by the service and customer service. The team members do a great job and providing you with information. We have gotten tires, oil changes & alignments. Specifically, Isaac, has done an exceptional job on all our vehicles and the store manager has always provided such a welcoming energy! We love Firestone! 10/10 recommend visiting them for your next tires or alignment! read more

We had such a great experience today with Firestone! The service manager Sara Lockner was so nice to my 8yr old son as well. She told him how the shop works and everything! I highly recommend this place if you're nearby I need any type of service under your vehicle. They did an awesome job on my expedition. She was so great with me and my girlfriend and my son and so patient and did didn't require us to make an appointment either! Thank you so much for your help today. Happy holidays to you read more

Firestone Complete Auto Care - The waiting room and the way that you pay. - Tires Near Me - Campbell, California

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Phone call Make an appointment, deliver vehicle on time, be told wait for 1hr, after waiting for 2 hrs, car still parking at the same spot. Then, be kicked out. we do not care about you. From store read more

After posting this Firestone contacted me and paid for my Replacement tire. Rating upgraded to 3 stars.... read more

This location is pretty unreliable when it comes to making an appointment. This is the second attempt I've tried to have an alignment done. The first attempt was using Firestone stupid online appointment request, which was immediately rescheduled a month away. Second attempt I called the store and got an appointment that week at 8:15am. I showed up to the store on time and it was locked right. No techs, no customer service. They are supposedly open at 7:00am. After nearly an hour of waiting, the techs finally showed up to work on my vehicle. I've been using Firestone for many years as I have their lifetime alignment package. Their work is generally quite good and I will continue to use them, but I wouldn't recommend this particular location read more

I had a razor blade in my fairly new tire. The team took me in immediately without an appointment, ordered the tire, and covered it under the warranty. The car was ready the same day in the evening. They were so supportive and helpful. It is wonderful when you experience authentic and sincere service excellence. I am very grateful. Thank you so much. read more

I had a nail in my tire and they fixed it quickly. Sarah and the team were very helpful and great people

I gave this location two chances because in the past I have found Firestone to be great. The first time that I came to this location I made an appointment online and showed up. The store told me that they did not have my appointment and said that the system sometimes does that. While frustrating it seemed out of their control and I gave them a second chance. I made a second appointment several months later I received multiple confirmation emails so I knew the system had my appointment. I woke up early on my day off drove to fire stone only to find them closed. I received no phone call email or text to let me know of the sudden closure. I understand that things happen but would have appreciated a message so that I could've attempted to reschedule at a different location. As someone who drives to multiple clients a day it's hard to make time to not have a car for many hours and I cannot continue to go somewhere unreliable read more

This place is a complete joke, do not bring your car here. I made an appointment to have my oil change and when I called (over 24 hours prior to my appointment) I requested a specific type of oil, Royal Purple, and was told they would have to order it, but it wasn't a problem. The following day, I arrived on time to my scheduled appointment, the manager who was the same person who i spoke on the phone with had not even attempted to order the Royal Purple and began making multiple unsuccessful phone calls to his suppliers trying to find out who had Royal Purple. Then the service adviser asked me if I was going to drop the vehicle off or stay at the shop during the service. I told the service adviser that I don't know how to answer that since they had not even located the oil I requested... to which the manager told me, what do you expect me to do if no one carries your oil? To which i explained that's why I called yesterday, and I expected they research who has the oil before I show up to my appointment. I didn't schedule an appointment to wait around to see if they can even get the oil, i scheduled an appointment to get my oil changed. This manager was extremely rude, incompetent, and had no idea how to manage a shop or how to get in front of foreseeable issues. If this business can't complete simple tasks then there's no way I would let them work on my vehicle, and I took my business elsewhere. I drove all the way from a different county to this appointment just to find out they had put zero effort into my request. This is unacceptable service. read more

Was quoted a four hour finish time for my car, i dropped it off at 8am and didn't receive a callback so I thought I would just show up around 5pm. Guess what, the shop manager went to check on my car, which I didn't see anywhere when I drove in the parking lot, and miraculously when she came back about 5 minutes later it was done. When I got to my car behind the shop it was parked under a tree with the back window open. I will check my dash cam but I'm sure they know when a camera is on. I'm very disappointed with their service and would never return. I wish I would've checked their ratings here first. read more

It was time for an oil change , so I thought I'd leverage a coupon they had online . Tried to schedule an online meeting through their website on Monday , but never got any confirmation - when I called in the gentleman said that "he didn't have time to get to it". This is the 3rd time i was trying to schedule online , but you never do get a confirmation - this channel is completely useless. They finally scheduled me for Saturday - 5 days later , but maybe that's ok b/c it's a holiday week. I brought my Chevy and the gentleman agreed this is a simple oil change and I can use the coupon . The (unpleasant) surprise was waiting for me when I came to pick up the car, and was handed a bill that was x2.5 larger than what was the guaranteed in the coupon . When I asked why , they said Chevy "advised that they need to use a specific oil". No one called me to consult , they just went ahead and used that over-priced oil w/o confirming w me I am ok with that . I also received a condescending lecture about how they "will not let me compromise my engine longevity ". How convenient that they get to charge 2.5x of the guaranteed price There are so many other descent oil change shops , so yourself a favor and look for a different provider read more

The technician replaced my TPMS sensor with a rubber one instead of the metal type that my Lexus comes with. I was not happy about this. I will need to take time out of my day to go to the Campbell Wheelworks location to have it changed to the proper sensor. This one that he installed also doesn't keep the tire pressure the same as the others. I don't like things changed to random parts when it was clearly a different type. The woman that helped me inside the office was nice and I appreciated her kindness and help. read more

Came in for maintenance. I had purchased lifetime alignment for my car. It comes with tire rotation + balance. I also had them do an oil change ($27.99). So an alignment, tire rotation, balance, & oil change = $27.99. Not too bad. They're also efficient when you have an appointment. I waited about 2hrs for them to complete the work. read more

They tell you to make an appointment. So when you call you get their national office who can book an appointment but can't tell you how much they are going to charge. Then they can't even call them because they don't answer the phone. My advice don't waste your time with this circus they are apparently not very professional. read more

Came here before for my headlight replacement and was charged $138....no problem. Came back a few months later due to other headlight out thinking the price will be the same they called and quoted me $500 and some change ! WHAT?! For the same exact service, I had asked why the difference the front desk employee claimed they charged me wrong from the first time a few months back....SCAM I told the nvm and I'll come get my car..... to change a light bulb $500?! Talk about a rip. read more

6 months to pay no interest and they do complete auto repair. Convenient locations all over the country

Manager or excellent customer service. Very organized check in & Check out experience .

I request an appointment online to replace a tire and I when there just to tell me that they didn't have the tire.

I've been going to this Firestone for over 20 years now. Today was shocking that an oil change will take them 2-3 hrs. Felix was almos forced to help me. He was hiding behind the computer until someone else order him to help the customers he did not call the next customer or ask me to come to his booth it was actually the other person making him work who asked me to go with him. Once there he asked why I was there...I guess now days is too much to ask for a "good morning, how can I help? " apparently it is!!!. Next... when I dropped my car I was informed that their alignment machine is broken so I will not get my tires aligned this time... note that buying your tires with them you get rotation and alignment every visit... NOPE. I returned after 2 hrs and realize that they have not start with my car. Why would you need an appointment at one time if they will start 3 hrs later? Customer's time is not valuable? It will probably won't matter if Felix showed good attitude Firestone custimer service was great before not sure what is happening but I should look for a different place now... very sad. I hope the owner fix Felix's issues at least? read more

I had a nail in my tire and they were able to squeeze me in so that I could be on my way. There completely booked but took the time to get my tire patched up. Great customer service! Thank you! read more

Well they service your car and one can buy tires and sell you the warranty support but then give you 100 reasons why when you have a tire issue it's not covered. Not good. So filing a claim with Firestone and probably small claims read more

Had our car towed here on Sunday at noon, and due to employees quitting (which is a common occurrence here) and to employees not showing up due to other personal issues, there was only one technician and one office person (Sarah, who is as amazing as she can be in this environment). Car wouldn't be ready that day, but Sarah put down noon the next day. Here we are now on the 3rd day with no communication, other than when I called them On Monday at noon and 4:15 PM and visited them in their office) as to when the car would be done; the office person (not Sarah) asked me to call back. I had to go teach an exercise class and asked the office person if they would pay for my Lyft's and he said yes. Fast forward to the 3rd day, where I went down to Firestone at their opening hours at 7 AM and nobody was there. I called repeatedly and someone answered finally at 7:20 AM, said my car would be ready in 1.5 hours (too late for me and had to get a ride to work) and that he wouldn't pay my Lyft fees and then hung up on me. So, here we are, with the past 7 years of abysmal service from this company and their headquarters has obviously done nothing for them to get better at communication and customer service, let alone safety issues I've experienced in the past with their work. Stay away as inevitably you will be disappointed, or injured...unless you deal with Sarah. read more

Went to this place for the oil change, tire rotation and full vehicle inspection. That is all. After the servicing, I took my car on a long drive. In about 90 miles of my drive, on the freeway, my car made a weird noise. Stopped by a gas station nearby and tried to find out what the problem was. The guy who worked on my car didn't put back the metal cover after oil change properly. So, when I was driving, it half came off on the freeway and started touching the road. It was a horrible experience to have this kind of problem on a freeway when you were least expecting (I mean, you just got it fully inspected and serviced in preparation for the long drive). This messed up my long drive plan. Had to call up so many auto repair places at closing hours on a weekend to have it fixed and one gentleman who was working from his home came to my rescue. Never again to this place! read more

Firestone Complete Auto Care - Metal cover that was not fixed properly after the oil change. Came off on a freeway.. - Tires Near Me - Campbell, California

I was doing the alignment at this store. When I was waiting in the store, I saw my car is done but that technician don't know why suddenly driving my car like crazy and slam on the oil petal crazy and drive fast at the parking lots. I don't know why he need to do like that after the alignment. I was so mad at that time. read more

I was happy with the appointment here. I went for an alignment for my tesla model 3 and Isaac did a great job. Although the camber wasn't really fixable because Tesla, he fixed everything possible. The toe, the caster so I'm very happy with the job. Took about 2 hours. Well done firestone. read more

The laziest employees and the worst customer service. For a stupid oil change they make you wait 3 hours. They don t even feel like answering your questions!! Don t waste your time and energy here. I found another place that i m super happy with their job and customer service in west san jose. This Fireston employees jobs is a joke!!! Just go somewhere else. read more

What a great representation of GREAT customer service! Recently had a tire and wheel replacement - all in short notice. Robert was a big help in assisting me with quotes on desired options over the phone. He was friendly and had great insight. From recommendations, tips, options and including reinforcing my decision, through and through, James was the MVP. He assisted me with the whole process....up to completion. Not to mention the guys at the shop were all amicable and professional. Kudos to them while they charged ahead on a super busy Saturday. I witnessed a few interactions where impatient customers were handled in a very courteous manner and candidness. Don't go anywhere else! read more

Scheduled an appointment a week ago for 9am. Put car keys in drop box. Called at 10am to check the progress of my car. I was informed they weren't even aware my car was there!!! So I asked when would my car be done? I was asked when do I want it, I said as soon as possible. I was informed they wouldn't get to my car anytime soon because they had other Appointments and walk ins to take care of and only had 2 techs. I said I would come get my car because they now had no time to service it. When I arrived, the tech just laughed at my inconvenience!!! He made me feel like he could care less that I wasn't getting my car serviced. The customer has gone to crap at this location, sorry to say!!! What is the point of making an appointment when you are going to help the walk ins first!!! I received 2 Appointment confirmations to confirm and remind me of my appointment!!! read more

Professional, fast, & friendly service. I especially appreciated that they did not recommend an expensive repair of my tire pressure sensors - they recommend what's best for you, not their bottom line. read more