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Firestone Complete Auto Care

2.9 (57 reviews)
Closed 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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Reviews With Photos

Bailey H.

I will never bring my car back to this store ever again. In the past, I've had questionable service/repairs done, but my last visit takes the cake. I called in ahead of time to make an appointment to put on my snow tires, explaining that I would need my car back by 2:00pm. Over the phone, I was told that this would not be an issue. However, over the course of the appointment, there were several issues that I encountered. To begin, I was hoping to drop my car off outside of hours. I called firestone the night before and they were closed three hours early. I understand the need to adjust hours due to staffing issues, but it would've been nice if the hours posted online were accurate. I have used an after hours drop off with this specific store before, so I went ahead and dropped my car off before the store opened. Once open, I received a call from the store confirming that they received my car and would begin working on it. At this time, the customer service representative mentioned that there was a price increase for switching over my tires. I agreed to pay this, but it felt like a predatory practice because this should have been discussed prior to confirming the appointment. At this point I had already dropped my car off and I was at work for the day; I had no choice but to accept the increased price. I did not hear again from firestone until after the store had closed. Apparently they called every phone number (my dad & sister) on the account except for my own. Other than that, they made no effort to contact me. This is despite the fact that I called the store FOUR times within the hour that they were scheduled to close in hopes that I could get an update on my car Eventually, I just decided to show up and check on the status of my vehicle. It was ready, but there's no way I could've known because again I didn't receive any communication from the store itself. Once I was in the store, I was scolded for dropping my car off using the overnight deposit box, I was also told that it was my fault that firestone called my family members and not me because we had multiple people on the account. I understand that it can be confusing for the customer service representatives if there are multiple phone numbers on one account, but they clearly made no effort because they never called my phone number. Regardless, I paid and left the store. As soon as I got into my car, I noticed my tire air pressure light was on. So, they clearly did not check the air pressure of my tires before returning my vehicle. To top it all off, I woke up this morning with a flat tire, another glaring sign that they didn't even take the time to ensure that my car was safe to drive before leaving their premises. From now on, I'll be taking my car to the neighboring Big-O and I suggest you do the same.

Terry G.

I take my truck to this shop for oil changes and other maintenance items like shocks, AC recharge, etc. They have always been friendly and serviced my vehicle to my satisfaction. I always make an appointment and I get my truck back in a timely manner. If you check their website you can usually find a coupon to use for maintenance services, I always use a coupon for oil changes to keep the cost down. I will continue to use this Firestone location for maintenance and minor repairs.

Filter

I had a terrible customer service experience during my recent oil change appointment. First, I was told that my appointment was made for a different day, despite my confirmation email. After some arguing, Paul (the branch manager) said they will try to fit me in, if I drop off the car for the day, so I did. I authorized an oil change, free wheel alignment (included with my tires), and break fluid change if it is needed. 1.5 h later I called to get an item from my car, but was told it was ready for pick up. I paid $72.46, got my courtesy checklist, keys, and left the car in the parking lot until later that evening. 2.5h later, I received a voicemail, stating that I "got invoiced on the wrong invoice" and that I paid on the wrong vehicle asking me to return and pay $365.47. Courtesy checklist has my vin and milage, is signed by technician, and states: nothing is needed besides oil change and battery corrosion guard. Pictures of engine and cabin filters included. When I called to discuss extra charges, this time Paul said they were for an oil cap, which I supposedly authorized to install over a phone call. This is a lie. When I brought up the fact that it is unlikely that 1.5 h was a sufficient amount of time to have my car serviced, oil cap ordered, shipped and installed, to which Paul responded with "your car was not ready in the morning". Then why did he say it was ready when I called? Why was my car parked in the parking lot when I came to retrieve it at 11:15am? Why did the technician falsify the courtesy checklist? Why did Paul take my payment? The only explanation I have for this is discrimination. He thinks that because I am a young looking female, I don't know anything about cars, can't check my own air filter and can not fend for myself. He saw me as an easy target he can use to increase his store's production numbers. Paul was very rude on the phone and accused me of being "that person who just does not want to pay her bill", even though I did pay my bill when I picked up my keys. I drove up to the store at 4:45pm, ready to show the courtesy check list provided to me at my previous appointment, Paul refused to look at my documentation, or to show me itemized bill that caused such a large price increase. He stated that he already sent me to collections, the store is closed and he is going home, and that I should come back during normal business hours (according to official store hours this branch should have been open for additional 15 minutes). I left. Two weeks later, I have finally received the invoice, but this time for $94.18 for engine and cabin filters. According to signed courtesy checklist and my visual inspection (see included photo) , they have not been replaced. Paul's behavior towards me was unacceptable, unprofessional, condescending, and fraudulent. I can not believe this person manages Firestone, what an embarrassment! I can only imagine what kind of other number fudging is going on behind the scenes. I have been a customer of Firestone/Hibdon tires for over 15 years and have never encountered such lack of professionalism and accountability from anyone, especially a manager. I really hope management takes a closer look at Paul and his managing practices. He is representing the Firestone brand. I am going to file a lawsuit against Firestone for consumer fraud, discrimination, defective products ("new" filters are not acceptable). Needless to say, I am no longer interested in keeping my loyalty with Firestone and will be getting my vehicle services elsewhere in the future.

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11 years ago

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8 years ago

Bad customer service. Maybe employee was having a rough day? But will never return to this establishment.

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11 years ago

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9 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

I dropped off my Mazda for an oil change, and experienced excellent customer service from Michael.

Mentioned in 5 reviews

Read more highlights

Gills Point S Tire & Auto Service

Gills Point S Tire & Auto Service

(20 reviews)

the workers here are extremely disrespectful and don't know the bare minimum about how a tire and…read morewheel work. I came here and asked them if they could test fit some wheels and tires I bought to see if I needed to make any adjustments to my suspension. so they started saying that they couldn't put them on because it's a liability because it's not the correct bolt pattern for the car i completely understand that but I Reiterated That I just wanted to see how they fit and that i wasn't going to drive away in them so they ended up trying to put them on and they couldn't figure out how the adapter work so i tried to explain that you had to bolt down the adapter onto the car and then put the wheel onto the adapter but they couldn't understand and they kept insisting that the adapter was just a spacer and that an adapter and spacers are the same thing and making passive aggressive comments. So I had enough and just told them to put my OEM wheel back on so I could leave and while they were putting it back on they were say that "next time don't waste your money on the wrong size and do your research so you can get the correct size". I was unbelievable livid that I was so close to telling them off but I just held my tongue and left. I ended up doing it my self outside my house and it took me less then 10 minutes and it fits perfectly.

A few months ago I moved here from Cali and when I called looking for all-season tires I didn't…read morefeel like I was being pushed the most expensive set. The guy on the phone(wish I remembered his name) was really nice and relatable. He gave me options for all price points and explained the differences. I ordered my tires over the phone and went in the next day to get them installed. It looked like the one guy running the shop with one helper but he was attentive and polite to every customer. He was wearing many hats and I still got out in a timely manner. They even work through snow and it's all installed outside. I would recommend them to anyone.

Firestone Complete Auto Care - autorepair - Updated May 2026

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