Where do I start? They had to order my tires, because they did not have the correct size in stock. They did have a larger tire, but I specifically told them I wanted the tires rated for my vehicle. It took 3 days to get them in, so I set an appointment and then waited 1.5 hours for them to install the new tires. A week later, I realized they put on the wrong tires and it appears they never ordered the correct size and installed a larger tire. I called and they said they would order the correct size. After a week, I had to call again as they still hadn't ordered them. I finally received a call about 3 days later as they got the correct size in. I set another appointment and after an hour sitting there they informed they ordered the wrong size again and wouldn't be able to get the right tires in for 2 weeks..... So needless to say, I returned the tires and went somewhere else. Set an appointment, wait 1.5 hours, get the wrong tires purposely installed. Stay away!!! read more

Bad customer service. Maybe employee was having a rough day? But will never return to this establishment.

They diagnosed that my fuel sensors had to be replaced. Luckily my husband was away and by the time he returned the sensors were up and running and have been working well for more than 3 weeks now. Though could be managed by topping up very frequently and watching the miles run, had a recommendation of $700+ to replace the sensors as they would never function again. They have a fantastic way to work on fear and ignorance of the drivers who are non technical. And speak about accepting wrong diagnosis - forget it read more

Very pleased with how Travis the service manager treated me and well he communicates. I came in with a drained battery issue and they exceeded my expectations by fixing my issue for $15 and never tried tried to offer me services I really didn't need. He listened and gave me great advice. read more

I made an appointment for an alignment at 11a.m.. When I called, the gentleman on the phone told me it would take 15 minutes to an hour. When I came in, Lanae, one of the ladies at the front desk was extremely rude, dismissive, and not its it; she mentioned it would take 30-60 minutes. Why in the world do they make appointments that are not respected? Is it because I have the lifetime warranty and since I'm not paying, they couldn't care less? While signing the work order, my phone slipped out of my hand and her response was uh oh as she looked me up and down, no even an attempt to help me pick it up from the floor or anything like that. Just step back and continue to watch me. Thirty minutes after I checked in, my car was still parked where I left it. No sign of movement on their part. Lanae finally comes over and tells me the 10:30 is still there and I would be next. It is one hour later and my car is still being worked on. I keep hearing her telling everyone who shows up that their car will be ready in an hour. Why lie about timelines? We'll see what they come up with or when my car is actually going to be ready. With that attitude and lack of communication, I cannot recommend this place. read more

DO NOT BRING YOUR VEHICLE TO THIS SHOP: Overall incompetence, lies, and several terrible experiences including: - 2+ hr wait to swap snow tires with an appointment. - installed the wrong tires TWICE in a row on the same vehicle (they ended up keeping the vehicle for 3 days...WTF) - Following the tire debacle they quoted me $279 to replace "worn rear endlinks." Funny thing was I had recently replaced them myself. So this is wrong on many levels: The parts were new and did not need replacement, LIARS. The OEM parts were $15/each (from a dealership) and firestone had them marked up to $120/each, ripoff. So they are LIARS and THIEVES. read more

Squeeeeeeeeeeak!!! I brought my car in for tires and during that process was up sold to replace my front brake pads. Having done this once before with Firestone and dealt with squeaking the entire life of the brake pads I asked them if they stopped using generic pads because I couldn't deal with the squeaking again. I was assured of this change so went ahead with the replacement. I left and had immediate squeaking and brought my car back and asked. I was told there would be a break in period and to give it a couple days. Couple weeks later still happening I went in and was given the same line but with a longer break in period. Now nearly 18 months later and the same story I was given a new line... we'll they are getting older so it's letting you know they need replaced. This place is an absolute joke and cannot be trusted. I won't be bringing either of my vehicles here for anything anymore. Best wishes to you if you choose to do so. read more

This location is not professional at all. I knew exactly what needed to be done with my car as I consulted with a mechanic and read a lot about this problem. They tried to convince me that I have a different problem. I insist on just getting what I came from and the problem was solved. Even their mechanic told me afterwards that this is very likely was the problem (unlike the guys in the front). In addition, when I said I have an Isuzu Trooper their response was "Subaru Trooper?" I said again Isuzu Trooper their response was "Suzuki Trooper?" They actually didn't know the Isuzu brand can you believe it? An Auto shop!! read more

I came in to get a nail repair on a BMW run flat tire that had no other damage to my tread. They wouldn't fix my tire and told me I couldn't drive off the lot, even though I was on run flats. I ended up having to get a tow truck to a cheaper place. They try to rip you off and were a waste of my day and time. read more

Generally speaking, I've had good service with them. However, buyer beware. They are big are trying to sell you more service than you need. They like to put the fear in you that your car's in grave danger. Always go out and have them show you what they find. Don't take their word for it. I overheard the manager tell a trainee that they make only 7 cents on the dollar for tire service but around 78 cents on the dollar for other service, such as oil chalnges read more

It's more like zero stars i went to check my belts they said my water pump was leaking and need to change my belts. I got a secound opinion from a different mechanic and showed me the parts on my truck and said they were like new and that Firestone was trying to rip me off. I will never ever go back to this place con artist is what they are. Dont waste your time they make things up to get your money go somewhere else save yourself the headache. read more

I have been going to this location for years and trust these guys with my vehicle. Just recently had to get my car fixed here and Michael was SO helpful. Great staff and very friendly, always explain what they are doing as well which is helpful. Thank you guys! Kristen read more

They would not honor my coupon after I waited a week for my service apt. I read the coupon to them when I initially called for the appointment, requesting this service... When I asked the female out front who is her boss to discuss this, she said she was. She could not provide her managers number. I do not recommend any work here. They lost a few customers after this occurred. I prefer an honest company who honors their mistakes. Be careful when you set up an appointment with a coupon and they appear to honor it until you get there. I called customer service several times but even though they agreed with me, did not follow through. They attempted to send me elsewhere but apparently did not explain the situation causing me to waste hours of time . There Is not much to say about customer service when they too don't follow up either!! read more

I had a flat tire and took my vehicle to this location to get the tire repaired. They said they would not be able to repair the tire due to side wall damage and priced me out for one tire. At this point I told them to just put on the spare since I knew a scam was occurring. I took my car to Costco in Superior and they were able to repair the tire and never mentioned any "side wall damage" issues. It is now a month later and my tire is still doing great! I have a 4WD vehicle I have had it for 10+ years and never had a tire place until this Firestone recommend and price out only 1 tire. Be wary of this place. read more

Was in on Sunday evening with my car to fix what was NOT fixed at another location. Sandy was more than prepared to go above and beyond to get us taken care of in spite of the fact, that is was not HIS location's error. The fact that that made zero difference earned them more business from me as I dropped my other vehicle off when I picked up the fixed one. read more

I brought two vehicles in for routine service, and while we waited in the lobby, we could tell they were very busy. We watched the sales manager shuffle between phones and customers for a while, and while I could tell they were under-staffed, we watched him handle the rush very professionally. They had both cars in and out, right on schedule and were very straight-forward about recommending future services. I absolutely trust these guys. read more

awesome!! i had a flat went to the big o they were closing and refused to fix my flat, told me to come back tomorrow!! but firestone, who were also closing opened back up took my tire off the rim removed the nail and patched my tire!!!! these guys are awesome!! read more