1. Firestone Complete Auto Care

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Beaverton, OR

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Firestone Complete Auto Care

2.7 (121 reviews)
Closed • 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Tire Pressure Monitoring System repair

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Martina C.

I ordered tires at Tire Rack, as the only time I haven't I really was truly disappointed in the tires I had, and shipped them to this Firestone location. Full disclosure, I had AWFUL experiences with Firestone when I lived in FL, and I had vowed NEVER to go back. But this was my option. Initially my tires shipped and were supposed to arrive on 10.31, however I wanted to make the appointment for as soon as possible so I called on 10/29 to make an appointment. The guy I spoke to was SO rude and told me "yeah well you're tires aren't here and to tell you the truth good luck getting them anytime soon. I have a guy here who I'm just calling to schedule and he's been waiting 6 weeks." Understandably so, I was kind of irritated that he was so rude. And told me to call back after the tired were delivered. So 11/3 they were delivered and I received notice from the carrier and Tire Rack. I called 11/4 and got Francis on the phone this time. I felt like I had called a totally different place. He was so nice and patient and went out and found my tires and got my appointment scheduled. I wasn't happy that I had to wait until 11/17 to get an appointment but Francis told me they had a tire event so they were booked up. Clearly not anything that I could do about that. But had the rude guy actually done his job I likely would have gotten in sooner. So I showed up today at around 9:50 in the hopes that I could get out by 11:30 since I had a dentist appointment at noon. Don was at the desk when I got there and he was a super friendly guy who got me checked in and when I asked how long it would be he said 1 hour to an hour and a half for most vehicles. He also told me it would be $59.92 upon completion. Tire Rack gives an estimate online when you buy and it was $82 so the fact that it was $22 less was a good surprise! So I figured I was good for 90 minutes and settled into the lobby for the wait. At just before 11, Don told me they were finishing up and I will checking out by 11:02. I was pleasantly surprised at this super pain free customer service friendly my experience was. Since they did such a good job I'll be back next week to get an alignment and I'll grab myself an alignment package!

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13 years ago

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Review Highlights - Firestone Complete Auto Care

“Dan the manager was watching over the shop to make sure all of the cars were getting the same level of attention.”

Mentioned in 22 reviews

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Firestone Complete Auto Care - tires - Updated November 2026

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