Do not go here. The one on City Ave. Zero star if I could. Manager name Rob is very immature and unprofessional. Doesn't even know how to mitigate a problem. He makes small matters worse. Poor management. Poor skilled techs. Fixed my flat tire and ended up damaging my trunk. Then refused any accountability. I guess they don't deal with high end cars often. People driving high end cars have money, they don't go there. They called me trespassing after I came to confront them about my trunk. My ass. I wouldn't go here again even if you paid me. As a matter of fact, you'd be lucky to have ur hands on my car again. If I look at any of them again, I will gag. Firestone, your business will drown bc of these people. Your overall review is a 2. That's a red flag to drive people somewhere else. read more

Not sure how their operation is even legal... My spouse brought her 2019 Jetta in for a state inspection The man behind the counter received a food delivery while taking her information and proceeded to loudly scold the delivery man because he forgot his drink. Overall very rude staff. Now for the main reason for the poor rating: We were then told the car did not pass the safety inspection because they needed to further inspect a "worn part". To inspect said part, they had to unscrew a few bolts and lower the frame. Would not have been unreasonable to expect to pay a bit more than the original estimate ~$80 for a state inspection) . They attempted to charge us over $1000 more. Through a feat of mental gymnastics the employee stated any Jetta 2019 and more recent would incur such a charge. Hard to believe they are attempting to charge all owners of newer model Jettas over $1000 to pass a state inspection. Clearly part of their business model to offer state inspections and then use the compulsory nature of the service to try to force extra charges on the customer. They still charged us for the inspections despite not passing it. Obviously, we took the car elsewhere and it had no issues passing. Save yourself the shake down and go elsewhere. read more

Firestone Complete Auto Care - Quote given by Firestone's - Tires Near Me - Bala Cynwyd, Pennsylvania

The bottom line: just go somewhere else. I really dislike writing negative reviews but if I have an appointment at 12pm...and I can't purchase 2 tires and get an alignment by 2:30 pm, then what was the point of the appointment time? Such a waste of time. Not much else I can say. read more

I had a flat tire and took my car to this location, since it was closest to my house. They were helpful enough to also tell me that I have an oil leak. And then offered to top off my oil for no extra charge. Not a bad experience, when only going there to buy new tires! read more

Worst car service experience. do not go to this location!!!! I came in with a flat tire and needed a new tire. they suggested I replace all four tires which I agreed to. the customer service is horrible. they were rude, not communicating accurately or at all with us regarding the status of my car service. when we finally retrieved my car my glove box and center consul was clearly messed with as my belongings were strewn across my car in a mess. additionally, there were tools from the tire replacement left on my seats from changing the tire. since I had a spare tire on when I came in, they put the spare in the back but did not put it in correctly and and after two adult men tried to help me get it out to fix how it was placed we can not get it out of the car. it is stuck!! there we're also two other issues while I was waiting for my vehicle. a man came in for an oil change and they charged him for the change but did not change his oil and they reset the meter. there was another man who came in to pickup his car because he received a message his car was finished but they didn't start his service yet. very unprofessional and dishonest shop. extremely distressed about my service. read more

The worst of the worst. Took my car for a flat repair to this place because it was close by when my tire lost pressure.. Waited for an hour and a half only to be told that the tire couldn't be fixed because there was damage to the sidewall from driving on a flat and that there as no punctures from a nail. So they brought the car back to me and I open the car door only to find grease spots all over the car. I ask them to clean it and they brought me a dirty rag. So, I just left. I found what they said about the tire to be hard to believe because it was a brand new car w/ run flat tires and the car wasn't driven flat. So I took the car to my friend's auto repair shop, who found a nail in the tire and told me there as nothing wrong with the sidewall... Save yourself from the worst auto service, never go to this place. It's a disgusting and dirty place. read more

They are rude and would not even check my air pressure in my tire. Never again. Will they get my business

Unreliable location. They cancelled my appointment times twice each day I had them scheduled.

This feedback is for November 24, 2021. firestone on city ave in Phila. If I can give this location a zero I would. you don't even deserve the one star. when I placed an order for service it came to over $800. I call back the next day to cancel the order because I found a more reasonable price at another shop. I was told that the order was canceled but didn't see it removed from my bank account. I called in the following day got the person who placed the order and they explained they tried to tell me that I cannot cancel the $800 order once it was placed In which they NEVER explained that to me. i asked for the manager was told he was on vacation. stay away from this place I will definitely inform all my friends families and neighbors in this area to do the same. trust me I will not EVER use Firestone services for anything!!!!! read more

Made advance appointment for a battery replacement. they dropped a bolt into my car during repair, couldn't find it and had to buy a replacement from NAPA. told it would take an hour to an hour a half to replace my battery. still here waiting, three hours and fifteen minutes later and they are still under myhood . I would have been better served paying a premium and getting it done right at the dealer. A shame read more

They did a great job for my 30,000 mile check on my Honda CRV. This location went through a rough spell but has a new management team that's GREAT. Just like the old days, Good service, good customer service, everyone's very friendly and attentive. Would not hesitate recommended it to anyone! read more

The picture of the misogynistic mechanic cliché. My partner (male) scheduled our car to get new tires. When I (female) got there, they immediately had to "double check" something and quickly told me there was some mixup and the price was actually $450 more than quoted. It was incredibly sketchy. I told them no and called my husband. When he called Firestone, magically, things changed back to his original price. So maybe women should just avoid these clowns. Instead, I recommend jumping on the NextDoor app and asking for a recommendation from women. We found much better options that were small businesses. read more

I made an appointment on-line and when I came in they had no record of the appointment. I was rescheduled for a few days later, which was a minor inconvenience. When I arrived for my appointment I was told my wait would be 90 minutes. I inquired about status of my car at both the 75 minute mark and the 120 mark and my car had not been taken back. At the 75 minute mark I was told that I would be the next car taken in. At the 120 mark the store manager was rude and offered my keys multiple times. I explained that I am here for a tire rotation after making an appointment. I asked the difference between an appointment and a walk in and was told by the location manager there is no difference between scheduling an appointment and walking in. I would strongly advise you to not use this place. Given the number of auto locations each of them have to be better than this place. Please save yourself a headache. read more

Unfortunately had to wait a long time just for an oil change. I had set an appointment, and waited in lobby for it, thinking it shouldn't take too long. When I asked for updates on it, they kept saying in a little bit. 50 minutes later (!!) they finally pulled it into the garage. Then it took another 50 minutes to change the oil. I won't be returning here. Bummer since it's near my office. Edit: They comped my oil change because of the wait, which was the right thing to do by them, but I'm not inclined to return. read more

Firestone Complete Auto Care - Tires Near Me - Bala Cynwyd, Pennsylvania

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Don't go to this firestorm a waste of your time, It's doesn't matter if u have appointments or not , they don't look at your vehicle until 3 to 4 hour later and want to charge these high prices read more

I made an 8:00 am appointment on the Bala Cynwyd PA, City Avenue Firestone website for a car battery replacement for today, Wednesday, September 29, 2021. I received a Confirmation email at 6:59 am this morning for this 8:00 am appointment today. When I arrived a bit before 8:00 am I was told that my appointment had been rescheduled after I received the Confirmation email and now it was at 11:00 am. I never received any email changing this appointment. Or a text, or a cell phone call. I tried to no end to reason with the manager that I can on time, before work, and PLEASE just change out the car battery. He insisted he emailed me the change to the appointment. I showed him my cell phone email and there was no appointment change email. Even if there had been a new appointment change email, I was driving over to Firestone at the time. This is total BS and as a decades long customer of Firestone, I am tremendously upset. In the time it took to try to get the battery installed, it could have been done. The manager was absolutely unwilling to admit his screw-up, and take care of this small task at my 8:00 am appointment. Unbelievable! Great way to lose a decades long loyal customer. read more

Firestone Complete Auto Care - THIS is the email confirmation of my 8:00 am appointment today sent at 6:59 am today. - Tires Near Me - Bala Cynwyd, Pennsylvania

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!!!DON'T GO HERE!!!! I dropped off a tire with a flat (puncture) to be repaired. was told it would take 24hrs to get a call that it was ready- they didn't call so I then called and they told me my rim was damaged and they couldn't fix it. I picked up the tire (frustrated by this and in a rush) and didn't realize they gave me back the complete wrong tire/rim(didn't have a sensor)! Ended up buying a new rim/tire/sensor through Subaru and having it installed elsewhere because I had to drive somewhere far and my spare wouldn't be sufficient. I called back when I realized they gave me the wrong tire and it took 2 weeks of me consistently calling for any updates with no clear response. I ended up going back to the location and showing them the tire that they gave me- only to find out they SOLD/GAVE MY TIRE TO ANOTHER CUSTOMER!!! this resulted in more back and forth with poor communication on their side (all while still trying to tell me I would need to purchase a new tire due to the puncture!!!) Ended up calling corporate customer service and only then did the city Ave manager say he could refund me for the tire that they had sold (this took OVER 3 WEEKS to sort out and I had to do all the work in figuring out the issue). I am EXTREMELY dissatisfied and appalled by the sloppy service and poor communication of Firestone City Ave. I talked to someone else who also experienced issues here and seems to be a trend. 0/5 stars. NEVER GO HERE!! read more

Literally useless. Read them off the tire number yesterday. Claimed I read them off the wrong number, I certainly did not. Come in at 730am today (they open at 7am) to tell me I read them the wrong number off the tire and they don't have it in stock, would be 3 days to get it. I wouldn't waste your time here. Incompetent people can't even look up a tire correctly - probably best they don't work on your car - even if it is only a tire. I could see passed the error on the tire number, but the complete lack of wanting to help and do their job is why I'm happy to take the time to give them a poor review. Didn't even offer to plug the tire or look at it for that matter! If you need any tire related service in this area just go to CDM Tires about 3 miles from here. Far better experience all around! read more

Never come back !!! my car have problem with sterring not balance and they tell me need alignment , they do 3 times not good and go diffenrent auto shop and they do 1 time perfectly ... waste my time . read more

Was previously a loyal customer and recently bought 4 brand new tires and tire insurance But now I am PISSED off for good! This location wasted 6 hours of my day. I got there at 9:30am and I went in to get two screws/bolts replaced on my rear tire. They said it would take 2-3 hours and be about $50. However at 1pm I still hadn't received a call so I called and got placed on hold with no response after waiting 10 mins. I then called again and someone says it will be ready in an hour. After this hour, I receive a call and they say something more complicated is going on and when I ask for an updated price they said they weren't sure and would keep me posted. Someone then calls back and say they can't do anything to fix it until Monday!! Seriously ! You have got to be kidding me!! So basically my car was not even looked at for 3+ hours, after I was told it was going to be finished. This was a complete waste of my Saturday which for me is precious and I do not have days off to kill during the FT work week ( time is money) ! It is obvious the competence level and customer service skills of these employees and their manager Ken leaves much to be desired and I WILL NOT be back. read more

How do you have an appointment to reserve a spot for the day. I thought appointments were specific in time. Btw it wasn't mentioned until I got there at 10 and was told my car wouldn't be ready until 6 because there were 8 cars ahead of me, how... read more

Potholes in Philly can be horrific. I was on my way out to King of Prussia when I hit a HUGE pothole going 50+ mph and the tire pressure warning on my dash goes off. UGH I must have a flat, right? I got off at the first exit, on City Ave, and found my way to the nearest auto shop - the Firestone Complete. Clearly I wasn't the only person with this problem since three other folks in the waiting room were all leaving their cars behind for flat repairs. However, while I was debating whether I needed a flat repair (for the tire) or if this was a hubcap rim problem, Francis from the auto shop came out to look over my problem. Not only did he tell me what my problem was (hubcamp rim problem, saving me a 3.5 hour wait for a flat repair), he proceeded to take off my tire and repair the hubcap dents. For free. I couldn't believe how kind and helpful these guys were. I always dread going to auto repair shops because I don't know anything about cars and I feel like I have to say yes to whatever they charge me. These guys were totally reasonable and there to help. They wouldn't even charge me the cost for a flat repair. Thank you so much Francis and everyone in your auto shop! You guys made my unfortunate afternoon turn around so quickly! read more

I don't like how they handle their business. I called Firestone early in the morning 9am to confirm my appointment the lady said I should have my car by 5:00 pm. Then when I get there which is only 15 minutes later she tells me that they got booked and that I'll have to leave my car overnight because it won't be ready till the next day. I was very annoyed. So when it comes down to it your appointment really doesn't matter. read more

I had the pleasure of spending my entire saturday afternoon here, so let me fill you in. I had a flat and came to see about getting it patched (on a recommendation from a friend who knows a few of the guys here, plus it's close to my house). On the plus side, the staff were very friendly, apologetic about the wait, and even offered me a slice of pizza. On the downside, I was there long enough to need a slice of pizza. It was crazy-busy (sat afternoon, not surprising) and their tire machine broke (again not their fault). So while being there 3+ hours was annoying, not really their fault. I ended up getting two new front tires since I badly needed new tires anyway, and am happy with the service. The waiting room has a tv and a decent selection of mags, and there's a 7-11 across the street if you're stuck there. Only three stars since the place didn't WOW me... but then again it's a tire center, how much can it really wow anybody... read more

I was convinced for a minute that if there was a hell on earth, it was here. BUT, luckily, day 2 kind of made things right. Went in here to get a tire patched on a tight schedule with work. They assured me it would be ready in an hour. Cut to an hour later, I get an oh, we can't fix it and you're going to need a whole new tire which we don't have. Luckily(?), they hadn't even taken the nail out yet........ Employees day 1 were all pretty rude. The waiting room had a jackhammer outside so you couldn't even hear yourself think to read. Chairs were full. Had to sit next to disgruntled strangers. But, day 2, I walked in and told them I was here for the tire and they popped it on in under an hour. The guy at the counter was really friendly. Super glad to get out of there. Got seat not next to strange creature that day. So, this place gets the job done but it leaves a bit to be desired. I'd recommend going with a friend and waiting either at home or going to lord and taylor up the street or something to kill time and not leave smelling like a tire. read more

The assistant manager was very helpful. He explained everything perfectly. However, the person working on my car, Andrew (although they were very book and busy)....and he came off very rude. I simply asked him to put a sticker on my car so I could know when my next oil change needed to be. He told me I didn't need it and to just wait until my maintenance light came on. I told him that I like to proactively know when I needed to get an oil change because I travel a lot. He also seemed very annoyed that he had to turn off my maintenance light after I told him it was on and he INSISTED that he turned it off. They did what they needed to do on my car. The customer service with the automotive tech was just off read more

I have seen the reviews, so I hesitated bring my car to this location. I just purchased new tires from the Firestone franchise in Exton, however I got a flat on Rt 76 near the City Line exit from a chunk of concrete that came out of a pothole. I called this location and was assured by Francis they could get a new tire to match. I dropped my car off, met Francis, gave him the keys and caught the bus to my appointment in the area. I came back and there was no charge for the new tire nor the alignment (years ago I purchased the alignment package - well worth it). Francis showed me how severely the toe was out of alignment from the impact and the tire was gashed on the sidewall thus the new tire. Their service was efficient and friendly. read more

Came on a tuesday morning. There was 2 people waiting with me. I called ahead of time to buy tires which they had to special order. Friendly desk man. There were really personable people but service was too long. It only takes 30 minutes to align tires. I WAITED MORE THAN 3 HOURS!!!!!! EXTREMELY SLOW SERVICE! At least they had free wifi which was slow but enough to watch netflix. They do have a kurig coffee maker. Even with an appointment you will wait forever! TIP: bring a tablet, newspaper or book! read more

If you want new tires, these guys are great - that's what they do. It's Firestone. If you need any other service I would avoid them. Last year I had brakes done there and they told me I needed an entire brake system re-do. I thought I only needed new pads and ended up spending over $1,000!! The "new" brakes they put in were rusted. I have aluminum wheels so you can see the brakes very easily. The original brakes were not rusted a bit but when I got the car back it looked terrible. You could plainly see the rust everywhere on the discs and drums. When I asked to see the old ones they said it was too late, they were already disposed of. Also, these new brakes were bumpy and choppy feeling. Not a professional job. They said they need to be broken in... right. After a few days of "breaking them in" they were still bumpy and choppy. I brought them back, they fixed the choppiness after leaving it there yet another day. To make matters worse, they replaced the emergency brake. It was a completely unnecessary expense. Smells like a rip off to me. It was perfectly fine before. When I brought it to them the emergency brake would need to be pulled up about 5 or 6 inches and it would grab tightly and quickly. I felt confident using it on a hill. Afterwards, I had to pull it up all really hard and really far for it to work. So far that you can see under the trim below the pull bar. I don't feel confident in this "new" emergency brake. They said it was not adjustable. That was my experience a year ago. I figured I would give them another shot, thinking maybe it was a new mechanic that one time and it would be different this time. I like to give the benefit of the doubt. I went back there for an inspection this year and they charged me almost $800. Apparently it needed a new engine mount. I got it back after they had it for 6 days. Yes 6 days. They weren't able to change out an engine mount without removing a front axil. They said I had to get a new axil because they couldn't get the mount out without damaging the axil. I'll never ever make the mistake of going back there again. Except for maybe tires. read more

I was in a bind. Got a flat on the morning of New Year's Eve and needed to get to Baltimore before dark. Dave-the worker who helped me-demonstrated excellent costumer service skills and, although the shop was super full, had my car ready for me in 1.5 hours. Price was reasonable for a new tire ($85) and I got a 25 dollar tire discount promotion that store had. I would go back and highly recommend this place. read more

Good place if you purchased your tires and they're under warranty. When I asked them to check the air pressure in my tires they brought the car in and proceeded to check the fluids, when they informed me that I had a nail in one tire, another tire was cracked and my oil was low 2 quarts! The tires were under warranty and didn't cost much for the repair and the replacement. I had an oil change and can only hope that they didn't rip me off. I didn't see leaking oil before but I'll have to keep an eye out for it now. I'm going to take the car to the dealer and have them determine if I have an oil leak. read more

Wish I could actually give a review of the automotive repair itself, but Firestone and this place are so bad at just letting customers make appointments, I didn't get that far. Booked an appointment online. Two days go by and I haven't gotten a confirmation email. Chat with a Firestone rep and they manually send me the confirmation. Think we're good to go from there. Nope. Despite the fact that I had an appointment confirmation and even a reservation number for that appointment, I show up at the set time and am told I do NOT actually have an appointment, because they didn't call me to confirm that confirmation. I could leave the car there ALL DAY if I wanted and maybe they could get it done. Back to chatting with another Firestone rep and get informed that they'll escalate this up the chain to an area rep. Get a call from the store manager later that day, where three different times he tells me that "He's sorry this happened, we'll try to get you in today, but just remember, nobody's perfect." Yup. "Nobody's perfect." Holy cats man. What a super helpful customer service technique. I'm desperately trying to give you people my money and I can't even get an appointment made. Not even giving this place a chance at this point. Instead of going to the repair place less than 1/2 mile from my house, I'm going to just keep going to the one almost 8 miles away requires Uber trips to and from just so I can avoid this chaos. read more

I had my doubts coming in to get my car serviced, but I'm really glad that I did. I felt like I was the main focus when I was there. All employees were friendly and I was in and out pretty quickly. I will definitely be back in the future and am telling all my friends about my experience! Thank you guys!!! read more

I just wanna talk about my experience at firestone.. it was exceptional the manager was great and got a quote that's all I came for but the fact they were very hospitable is something that I appreciate... I dealt with a manager I think he was new never seen him before.... thanks again read more

I bought the lifetime realignment option for my car. Last two times I've taken my vehicle for alignment the y leave the car parked for like to hours and then tell you that they have completed the job. When driving the car out the steering wheel is EXACTLY THE SAME (tilt to one side). When I contact them about my concern they ask me to leave it the next day to align the tires...again. As if I had all the time in the world to take my car to the mecanic. I DO NOT recommend this location. read more

I have been coming to this location for roughly 2 years for various repairs as an Uber/Lyft driver it is extremely important that I keep on top of the repairs. For the most part, services have been very good, but this last is my absolute final straw. In particular, dealing with one of their employees who don't have an ounce of customer service ability when dealing with customers. Since late May I have literally spent $3,200 in repairs tires, replacement air compressor, control arms, and rear shocks replaced. I took my vehicle to the Nissan dealership because since my compressor was replaced and it got hotter, I noticed I have to keep my AC on full blast which is not normal. I had to replace a vent there at Nissan so they happened to look at my Compressor and noticed I had a leak. I told them I had the compressor replaced with firestone and I would take it back with them. When I spoke with firestone they told me to bring it in. So I brought it in, a few hours later called me and confirmed a leak and they would re-order the part, and it would come the next day. No apology for the faulty equipment they installed, nothing, sorry for the inconvenience, keep in mind I spent $800 to have this replaced. The next day I brought it in bright and early at 7 am hoping that I would be able to get my vehicle at a decent hour. I called at 2:30 pm, I was told that the part hadn't been received yet but was assured it would get completed today. Now this location closes at 7:00pm, by 6:45 pm I had not received a call, so I then called the store in which I could the problem associate that works there (keep in mind the ladies that work at the front desk are always wonderful I think Alayna and another newer girl) they are always kind and reasonable. But this guy, not the dark-skinned guy who basically knows me by my car, but another who I have had issues with his rudeness before. I asked what's going on, why am I the consumer having to chase down you guys just to keep me informed what is going on. He said someone was supposed to have called me. I said no one did I had been waiting by my phone literally ALL day. Its the weekend and driving uber is VERY lucrative. Of course, he got a defensive attitude, after I said I think its unacceptable to not have appropriate communication when you are fixing YOUR companies mistake of something I already compensated you for. He said it would be done by 9:30 tomorrow and done first thing. So the next day comes at 11 am, and I call and I spoke to a nicer gentleman who after all this time I finally got an apology, I am certain it was the same guy I usually deal with. He apologized and said they wanted to ensure there were no issues and the car would be ready by 4. I could come to get it earlier, I said no that's not necessary, I'd just appreciate adequate communication so I know what is going on. We were on the same sheet of music. So at 2:30 I got the call that my car was ready and I went to retrieve and of course, ran into the associate who clearly has NO customer service training at all. He did nothing but give me the key. No dialogue did not say its all fixed everything's good to go, sorry for the inconvenience or apologize for the lack of communication, nothing. But that's not all, I then went outside because the parking lot is extremely small and noticed my car was blocked in by what I knew was another vehicle is waiting to be serviced as I have sat in this location so many times. I can't move my car, so I went in and asked him if he knew who the owner was of a Honda Civic, he told me it probably from the nail salon. I knew that was a lie because I see the young lady Alayna constantly moving and shuffling cars ALL day every time I'm there. So I just went over the nail salon and asked, and they said no. I then went back to the firestone asked the same guy, look are you guys currently waiting on servicing a Honda Civic because it is still blocking me in. He then went and asked his other associates, something that he KNEW and could have done the first time. He is always purposely being difficult, and horrible towards customers. I will NEVER service myself at this location ever again. Don't get me wrong this location with the exception of this very rude man which I regret I didn't get his name is very good exception him. He's rude, crass, and service capability is trash at best. I'd suggest some secret shoppers because there should be no reason that a company that charges 1,000's of dollars for major repairs should have people representing them like him. He needs to go spend a couple of weeks in customer service training at the West Chester Firestone location, or keep him under the hood of a car, and not in front of customers. read more

I have been taking my cars here for years and have had mostly positive experiences. The staff is friendly, I've been going there long enough that I'm friendly with the manager, and I've never had any complaints about the work done. However a lot of this stems from the fact that I work not too far away, and always drop my car off. A lot of the complaints here seem to be centered around waiting too long. Well that's never been a problem for me, I just drop the car off in the morning and it's ready after work. Give them time to make it through all the other cars there that day and you'll likely be satisfied. read more

Super annoyed by this location. I have lived in multiple states and have trusted Firestone to service my car in all of them. I called last week to make an appt and they didn't have anything available for almost a week. I walk-in today with hopes that if I'm patient and available to wait I can get serviced. I'm told that they aren't accepting any more cars for the day and I can't make an appt. {deep sigh}. Pretty's sure I won't be using Firestone anymore to service my car, at least not in PA while I'm here. read more

First off I'd like to start by saying the customer service is horrible my boyfriend went in for an front wheel alignment and his car ended up in smoke we waited for 4 hours for a wheel alignment and then next thing you know they pull the car in and it goes up in smoke and not only did they tell us that it happened but they told us 40 minutes after it happened the manager is the worst do not take your car here something we'll go wrong ! read more

Hello, I will be leaving the worst reviews on any review site I can find starting with yelp and google. Today was my first attempt and my wifes 3rd to get my truck emission and safety compliant. My wife went in 6/16/2018 and they failed my truck over the third brake light being out and 1 wiper blade being bad. I wasn't happy and I thought this was stupid, but whatever, I fixed it. She then went back on 6/24/2018 to show them we fixed and they said that it had to be done by the mechanic who did the initial inspection. Again, what B.S. but my wife made an appointment for 10:30am on 6/24/2018. This time I went in and the guy in front of me was given a time frame of 2 hours for a full alignment and an oil change. They told me it was going to be 3 hours to look to see if a light bulb worked and if the wipers had been replaced. I said what would take 3 hours? The first guy said the entire inspection had to be redone. I told him that's B.S. and he said it's the rule. I asked what rule? I said I have 3 hours. Show me the rule in writing, I have 3 hours to kill. He asked if I wanted to speak to the manager. I said yes. This is when I met Ray, the manager. This guy didn't back down either. He told me that it would take 25 minutes just to walk out there. He also told me that I did not have an appointment. I believe that was a lie. He did say that I only needed to have the light and the blades looked at which just showed how full of it the first guy was, but Ray did not back down that it was going to take 3 hours. I have always known that Firestone was over priced, especially when my wife told me that they wanted $160 to do one light bulb and 2 wiper blades. I paid $9.50 for 1 bulb, 2 spare bulbs and 2 wiper blades. I changed the the bulb and blades in under 25 minutes let alone 3 hours and they said it was going to take 25 minutes to walk to my truck. Anyway I paid $50 to have this done and have 14 days from the 16th to do this so I am stuck with Firestone. Ray made me an appointment at 8:30am tomorrow the 27th and I made him give me a receipt and sign it. I am so upset about this and I see his racket. Just keep pushing the date until my 14 days expires and I have to pay again. What kind of business are you running Firestone? You'd rather make a second $50 than have a repeat customer. This company is nothing but a circus employing clowns. See you on the internet--Written by My husband read more