10/10 experience from the the first call, to the front desk, and to the service. If you are ever in…read morea bind they definitely are the shop to go to.

They work very professionally Whenever I have car problems they always do good job. I have been…read moretheir customer for 12 years. Good service .

This place use to be good, but a change in management took place and it sucks. My car was fine…read morewhen I took it in. The racked up 1,700 in repairs and were not finished when promised. The next day I had to return because the under carriage cover was not secured and fell off. They lost the original bolts and replaced them with cheap zip ties. I had to replace the cover . The manger was rude and act like he was doing me a favor . Never again

Here's an update- after sending me to get an estimate it was determined that the repair shop didn't…read morecause the damage. They ignored the metadata from the photos indicating that the photos were taken during pick up not at drop off, they said I wasn't present when I was, & they drafted up an inspection form to cover themselves. If Goodyear was the only shop and I was stranded. I'm staying stranded until the forest creatures magically help me like mice & birds did Cinderella.

The service was quick, reliable, and affordable. I will be coming back for my future repairs and…read moremaintenance.

Very fast and tires look great! Place was easy to get to and had parking. Very affordable and…read morereliable.

Amazingly responsive. Kind people, good work and quick service. Can't recommend highly enough…read more Bring cash or go to ATM down the street.

Clarence & his crew at CDM is phenomenal! So glad I stumbled across them while looking for tires. I…read moregot 4 used tires & new front brakes for $500. Went on a Saturday morning, no appointment, & I had no wait, & was out in an hour. They are cash only- come prepared!

Last year I went to get my air conditioning checked. I dropped it off with an appt and I didn't…read morehear anything until the next day. They said they were still working on it. I called later the next day and they said they were still working on it. By the 3rd day I needed it back. I went in and they said they couldn't check because they didn't have the right equipment. Wasted 3 days to not even check. Because of that, the manager gave me a paper saying I could get a free oil change due to it. It's now today and I went to go in and get an oil change and the new manager said it couldn't be used because the old manager was giving it away. Waste of my time. Don't go there.

I have been loyal to this Pep Boys for work that's not done at my dealership for over three years…read morenow and I will say that's absolutely over. I have overlooked a few things that were suboptimal service wise but not this latest incident. I made an appointment for an inspection for 10am, received a confirmation the day before, and arrived a few minutes before 10am to drop off my car. Upon arrival I was informed that they were short staffed and could not accommodate my appointment, nor could they reschedule it until FOUR days later. There were three employees behind the desk and not one bothered to call me or email me to let me know they could no longer accept my appointment before I made the trip down there. Then they had the audacity to send me an automated email that I missed my appointment. Unbelievable. I booked a sitter to watch my baby to go to this appointment and the lack of common courtesy (and now wasted expense I incurred) is just totally unacceptable. I realize they don't make money on inspections but that doesn't allow you to deprioritize and screw over a customer. Beyond disappointing and I will absolutely NEVER go back. Avoid avoid avoid.

I had two unsuccessful trips to try and score some tires but my third stop was the charm. Floyd and…read moreDiann's has been on this corner since I was a child. I cruised pass at 4:45 and encountered two gentlemen sitting in chairs ready and waiting for me. After checking out my car, Henry at Floyd and Diann's did what Mavis Discount Tires would not and that was offer me a reasonable and affordable solution. Mavis would rather gauge me to the tune of 700.00 and also open a line of credit to knock 50.00 off. Instead I got two tires, one new, one used and a back one that was still in good condition rotated for 160.00. The only downside was they are a cash only business and I had to scramble to find an atm. But the service was friendly, fast and there were chairs on the curb to sit in while you wait.

The young man that helped me here knew exactly what he was doing. I can't say enough good about…read morethis place and everything I've had done here is reasonable. Great business to have in the neighborhood.

Great service. They were accommodating and squeezed me in same day. Affordable and competitive…read moreprices.

The KX auto crew goes above and beyond. They are friendly, reliable, honest, considerate, and…read morethorough. I've been going to them for years. I took my car in for a recent oil change and they took it upon themselves to inflate my tires and provide an overview of the car's overall state. They always share thorough and accurate updates on my car, they have never overcharged. In fact, they are worth twice the value of any work they've done for me. I'd recommend them time and time again!

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...