Cliff left as service manager and service department went with him. Now you must rent a car when they perform service. $35 a day adds quickly to the price of a repair. I'm going to Imperial now because of it read more

We went with our Daughter to buy her a new car. During the purchase service was wonderful. Because she travels for work we got all the extra insurance/warrantees. Today she went in to get her tire replaced. She made the appointment earlier in the week. She arrived at the service desk with her children. After all, how long could it take for a tire change? Apparently it takes 1 1/2 hors for approval before they even start the job! Why wasn't the contract investigated before she arrived? Why wasn't she told ahead of time? Apparently you can buy all the insurance you want but you'll pay with poor service!!! read more

The worst place, I have ever dealt with. Bought a used vehicle (precertified) four weeks later the clutch and transmission went. Didn't see the car for over a month. Out of pocket for me was $3500 between repairs and car rental. Before buying the car they're all over you like mosquitoes on a summer's night. Once you buy the car it's a ghost town. You can change your name a hundred times, your reputation will still stay the same. read more

I have had multiple different services performed here (oil change, tire rotations, tires, brakes, etc) and have always been extraordinarily happy with their performance. The staff (especially Mike with whom I usually deal) are always pleasant and professional, scheduling is easy, repairs are completed in a timely manner, and pricing is always competitive. I won't go anywhere else for my service! read more

If I could put 0 starts I would. It has been a week today that Firestone has damaged my truck. I brought it in last Wednesday for new brakes, pads, alignment, and overall checkup. I picked it up later that day and, on my way, home I felt a tugging and squeaking while driving it. I had 3 morning appointments the next day. As soon as I headed to my first appointment, I heard the loudest grinding along with the squeaking sound, only much louder, loud enough that every car I passed looked concerned. As I pulled in to get gas the owner came over to me and said you seriously need new pads, it's like metal on metal. I asked a friend who works with cars to take a look at it and he said that I did not have any brake pads, and that metal was just rubbing against metal. It took 3 phone calls to Firestone and dealing with Charlie, who continued to state that they did not have any openings for the next few days, but if I brought it in first thing Saturday morning that they would try to check what was going on. After my last appointment I brought my truck back and asked them to look at it, which they did, called me 15 minutes before they closed to come pick it and if I couldn't make it by 7:00 then I would have to pick it up in the morning. When I asked them what happened they said that they had used low-quality pads on my truck, which a lie as there were no pads. Once I got it home, my husband looked at it and realized that the rotor had been cracked, which is due to extreme heat if the metal rubs against the caliber that has no pads,or is seriously worn down. I have been without my truck for 5 days, I've called the store, I've emailed corporate and I've emailed the district area manager and still no help. read more

Firestone Complete Auto Care - Tires Near Me - Attleboro, Massachusetts

Almost 4:30PM on Sunday evening, got warnings on tire pressure. I went to Firestone on North Attleboro. Mark was really nice. He looked and found big screw on one of the tire. Thanks Mark. We really appreciate you and all of your help!!! read more

After an oil change this shop quoted me for over $1000 in repairs they said I needed including new brake pads, new rotors, and a tie rod that was giving play. Took it to another shop for a second opinion. They said I have 20,000 miles left on my brake pads and there is absolutely nothing wrong with my rotors or tie rods. Apparently, I am not the first customer they've seen get quoted for bogus work by Firestone. read more

GO TO THIS LOCATION AT YOUR OWN RISK. These guys overcharged me, did additional work without my authorization ($600 OF ADDITIONAL CHARGES THAN ORIGINAL ESTIMATE WHICH IS ILLEGAL BTW) and then did a HACK-JOB. I gave these guys almost $2,000 for a 4 break 4 rotor job and I ended up having to bring my vehicle to another location and pay even more money to fix their horrible work. DO NOT GO HERE. read more

This place sucks do NOT come here They make you wait so long , they disrespect your vehicle wen giving the car back ! Don't waste to time or money on here seriously tell Google to route to the other auto repair places . Don't do the same mistake I did ! You Lost a client ! read more

made an appointment for 8:00 am for oil change and tire rotation. also the check engine light light that was on, check engine light was checked on Saturday by oreily auto parts. code was evap sensor. asked them to replace the sensor when doing the oil and tire rotation, they said they could do that. was told that replacement of sensor might not shut off the light. so because I didn't have Firestone diagnose the problem, the problem might not be fixed. well it took 3 hours and it was not fixed. they took my vehicle in at 8:45 in the morning , then it took 2 hours to do the service. I will no longer be doing business with the Firestone in Attleboro. read more

Brought my car to them to have belt replaced it cost me $700 dollars the next day I was broke down on Rt.24 with a blown belt! I called them no real apology and not an offer of resolution!!!!! NEVER EVER going there again!!!! I was a customer for over 10 years and the loser mechamic bought it from the old owner and bam everything goes to shit! good job buddy you should have just closed the doors because I have never paid $700 to break down the next day!!!!!! read more

Very satisfied with the customer service and the care taken with my car. New tires, alignment and oil change were performed, and all were done great and in a timely manner. read more

From out of state. Stopped here when one of my tires had a slow leak. 2 hours after dropping it off, I get a call from Jeff (manager) tells me they can't repair the leak and that I'll need 4 new tires. Knowing I was due, I agreed. They had my car almost till close until they called to tell me it was ready. When I went in, the manager tried to charge me $300 more than what he quoted me on the phone. He proceeded to seem confused acting like he has no idea what I was talking about. Magically he was able to get me almost to the number we agreed on. Paid, got into my vehicle and immediately the TPMS light was on. I went back in and the manager assured me it would go off. To just drive for a few miles. 60 miles later the light was still on. I called the next morning and got Dusten (pictured) . I asked to speak to the manager and was told he was on vacation. So I proceeded to tell Dustin my issue and he said, well, we're busy so I don't if I can get you in today. I said, no we gotta get this fixed today. I paid a lot of money and it wasn't right when i left. I'm not from this area and need to head home today for work tomorrow. He showed no compassions or remorse, could care less and then he hung up on me. So I called back and he proceeded to berate me, said they won't be servicing my car and when I asked for his name, he told me he wasn't going to tell me and hung up again. So I drove to the store, Dusten wouldn't even come out to speak to me. Jared, very polite and helpful did his best to remedy the situation after I had already called their corporate office. They took my vehicle in for 3 hours then came out and said, we can't fix the issue. You need to go to a ford dealership and have them put in new sensors. So after 2 trips and $1100 later, I was told they couldn't fix what they broke and I was expected to load up my family and drive 4 hours back home with the hope that there were no issues beyond that tpms sensor. I called their corporate office and was told there was nothing they could do that I needed to speak with the manager. I told them the manager was on vacation. I was then told I'd have to wait 48 hours for a call back from the area manager. So on top of then trying to rip me off for more money, horrible customer service, being hung up on and then told I need to take it somewhere else, they expect me to wait around, hours from home for the next 2 days until someone can call me?? I said to the corporate rep, does this seem logical, would you be okay with this type of service? To which they told me to have a nice day and hung up on me. STAY FAR AWAY FROM THIS PLACE. Once they have your money, they will not offer any help to fix their mistakes. I will be contacting the BBB tomorrow morning. read more

Firestone Complete Auto Care - Tires Near Me - Attleboro, Massachusetts

I have been going to Devaney for many years. Whether something as simple as an oil change or repairing something complex, I can always rely it being done quickly and correct. A few years ago a dealer wanted to charge $1000 in parts an labor. Devaney knew that the dealer was padding the job. When I took it to Devaney the work that actually needed to be cost $180 total. Need work on your, tires, or state inspection? Devaney is honest and will do the job correctly the first time. read more

I wish they had a negative 5 stars for this place. Stay away!!! My son brought his car in for a complete inspection. He had a brake light on the dash. They told him he needed a complete rear brake job including calipers, but the front brakes were ok. They charged him over 1067.65 for just the rear brakes and the brake light never shut off. My son then brought his car to Speedy and paid for another brake inspection. Speedy told him the front brakes were so bad that they were setting off the code. I have never ever heard of just rear brakes costing over 1000 dollars! Hopefully my son learned his lesson of this place, it hasn't been the first time they have ripped him off.....but I guess this time it will sink in....as he is sitting at Speedy getting the front brakes done for 200...Again, stay away from this place! UPDATE: the brake sensor light got fixed by Speedy. It was the front brakes setting off the sensor, not the 1,067 complete rear brake job. My son went back in to complain and they offered him a gift card for 100$, like that is going to help.... I said where is the gift card? They charged him 5 dollars to send it to him. WHAT????!!! I am in shock, maybe the worker should have taken it out of his commission he made from ripping off my son in the first place. To me I would've have told him to stick his card in his.....stay away from this place. read more

I had a flat tire and had my car towed here. They were able to get me back on the road in under two hours. Road hazard warranty was so beneficial! Love these guys and will continue to return. read more

I went in to see if they can fix my tire the staff personnel from Checked my tire and promptly told me it was not possible and offered me a new tire for $150. I decided to try a few more places and the next tire shop told me that they can absolutely fix my tire and that fire stone must of just wanted to make a sale off of me. I would not recommend this place to any woman that is not accompanied by a man because unless you know a lot about cars and tires they will try to get a sale on you by lying. I am not being sexist just being REAL. read more

Failed to call me when repairs were authorized, and again when repairs were complete (though I had specifically asked for a call for both of these events.). More worrisome, they replaced 3 tires, but never checked the pressure on the 4th (which was over inflated by 5 lbs). Seems like checking all tires should be a no-brainer? At least from an accident/litigation perspective. Won't be back. read more

Wow! Reading the below reviews couldn't agree more! Wish I have read it before bringing my vehicle here! Brought my vehicle thinking it needed breaks and to fix my windshield wipers. 1k later left with new tires and still broken wipers. While driving home notice my car would shake so bad on the hwy, which it didn't before. Had to bring my car back a few times and problem was NEVER solved. Mind you had to explain my self 100 times each time I called, which is frustrating because everyone would say "sorry it wasn't me who handle this" you think they would be more professional to have it noted to not have the customer repeat themselves! I took it to another mechanic and they noticed quickly the wrong size tires were put on, which was causing the shake to my car. Took it back to Firestone and explained everything all over. They promised to put new tires, another person calls to say it's really for pick up and confirmed only an alignment was done! When I was promised new correct size tires on my car. I'm so tired and stressed out with this place! This place is a JOKE, believe the other negative reviews, don't wait your money and time here!!! A bunch of thief and scammers, take it anywhere but here! read more

A few months ago, I had to come here. It was a mess. I had a 4WD car at the time, and it was my first day of college. I popped a tire, and ended up replacing all four at this Firestone. The first thing that was wrong was I was a girl that they saw as a moneybag. it was a stressful first day of school, and I ended up coming here around five. I didn't get out until 8 o'clock and I already had a half hour trip home. after charging me $800 for all four tires, they then tried to tell me that my brake lights were broken, my brakes were broken, and my headlights were also broken. None of this was true, like at all. then, the workers found out I was in the military and they just took that and ran. so not only did I spend a good amount of time here already, they lectured me about the Constitution, and all about politics for probably an extra hour. apparently the set of twins were very passionate about the US government and were looking forward to me coming back to get my brakes replaced, because apparently that's important on a car. that's a joke, but mostly what i'm trying to say is they were trying to overcharge me an extra $400 to get my brake pads replaced when in all reality they were fine. And ladies beware, Mark is creepy. very creepy. read more

Car started to grind yesterday and I work a busy schedule. Not being a mechanic I started coming up with all the different things I knew could go wrong. Today, I brought my 2014 C-RV in for service. I tried to get there as close to 7am as possible and drop my car off. The team was friendly and helpful! They were going to diagnose and call me with the remedy. I have waited almost all day previously for a response. But in two hours they called me back and made recommendations on what I needed to do and what I should do in the future. Working on a car isn't cheap. No matter where you go, but if you can leave feeling like the work was done right and the guys are friendly it goes a long way. They had my car completed by noon time. I was shocked. And it's running well now. Thanks guys! read more

If I could give negative stars, I would. Im going to try to write this review without using profanity because i am PISSED OFF. This place has mechanics with "over 30 yrs experience" yet they couldn't loosen the lock nuts to do an alignment. They said it was "frozen", gave me a quote to replace 3 tie rods for over $500!!! Steve Jordan at Ultra Auto in Attleboro got it loosened in less than 4 mins WITHOUT using heat. Anyways, in the time they "tried" to loosen the nuts, they somehow managed to damage my axle, boot was leaking grease all over my tire, didnt say a word except they couldnt get the nuts loosened. Steve at Ultra took a look at the car and noticed the axle was damaged while showing me how to get the lock nuts loose. Went back to Firestone, they covered the damaged axle and now I am at Town Fair Tire doing the alignment. Firestone is a JOKE. The only customers they attract are the ones who refuse to get second opinions and who just throw their money away. Beware of these scam salespeople who make you look stupid as if you don't know any better. read more

I'll have to admit, I usually only come to Yelp when I get crappy/criminal "service". But this time Jeff, George, Ray and even Dustin the mechanic helped me get my car fixed up. There is sometimes a bit of a premium but it can be worth it for tires, critical systems and anything you want to work right. Thank you guys!!! read more

Recently, I had a burned out brake light on my car and needed it fixed quickly because my daughter needed the car for college. To get a single brake light replaced at the Firestone in Attleboro, MA they charged me $75.69! To me, this was an excessive charge considering the small job that it was. To break down the charges, they were: $3.49 - For 1 brake light bulb + $67.00 - Labor (to remove and replace the light bulb) + $4.69 - "Shop Supplies" + $.51 - Tax --------------------- = $75.69 Total Cost to replace a single brake light bulb It was a very quick repair, so $67.00 labor seemed very steep. The fact that the $4.69 "Shop Supplies" was more than the actual brake light bulb that I purchased also seemed a little ridiculous. (I would guess the only shop supply that was used to replace my brake light was a screwdriver). No high-tech computerized supplies needed for this job. It just didn't seem to be a fair price. I've gotten brake lights replaced by my normal local mechanic for $15. Unfortunately for me, our family mechanic was unavailable for this repair. Needless to say, I will never be returning for an Auto repair at the Firestone Complete Auto Care at 46 Washington Street, Attleboro, MA. This excessive charge for a relatively simple repair permanently broke my trust that I have with this establishment. I shutter to think what the bill would look like on a larger, more complex repair. read more

I brought my car in for an oil change and inspection here for the first time because I just moved. I was told my struts and shocks were failing and it would be $2500 to replace them. I thought it was strange because I haven't noticed anything wrong with my car. Also, the first person I interacted with was very rude. I took my car to my old mechanic to double check my car and they told me there was nothing wrong with my car. Definitely will make the longer drive to continue to go to my old mechanic. read more

The gentleman wasnt rude so that will give this pkace a 2 star reveiw. My tire was low in my car. If it wasnt for my daughter i wouldve been stranded. The gentleman tokd me he could look at my car at the end of the day which was hours away. I understand that thwy were busy but a quick check couldve been helpful. Im not a spring chicken so hours of waiting would havw been pure agony. I was able to go down thebstreet and it just was airpressure problems. I was in and oit inb15 minutes. read more

They sell you crappy tires an tell u that u need new ones every other month tell u that u need tire rods replaced u go do it aN they still say the same shit as they make u wait 4 hours for an alignment I don't recommend anyone goes here they should be shut down an fined for being thief's read more

Attempting too get my car today, I've been repeatedly hung up on every time I call the main business line by punks. If they don't just hang up they say please hold and leave you there for 20+ minutes and when you call back they will pick the phone up and put it down too end the call. Disgusting behavior. read more

Unbelievably bad experience. My wife took her car in and was told the noise she was hearing was her struts and her steering wheel. They wanted to charge us $1600!! We got a second opinion and thank goodness we did. There was nothing wrong with her car! Nothing! Nada! We will NEVER go back to this Firestone and I will make every effort to dissuade people from going there. I was a faithful customer too, but looking back, I wonder how much money they swindled from me. read more

I have a major complaint about the Firestone Tire Store in Attleboro. I bought a used car for my son to take to California. I was near the store in Attleboro and called to see if they had a long wait, they said no. "We'll get you right in" so I brought the car there to get new front tires which I knew were bad. I mentioned they were noisy and that I just bought the car and needed to know it would be safe to drive that far. They recommended a safety check of some kind that was on sale. I said sure right away. I was told it would be done around done 3:30. I went across the street for lunch and came back to see my car where it was when I left. Then I began to ask for updates and was told it was being checked out. At about 4o'clock they told me what I needed and what they had time to do. I ended up needing four new tires and two new belts. I was told I also need a ball joint and I had a oil leak. As the store emptied and I was alone they were cleaning up and I heard the manager say to get that car down and out of here. He didn't even realize I was in the still in the store. I was not happy when I finally got the car close to 7 pm. That was not my biggest problem. They told me to get the ball joint fixed soon. I called both Firestone and Sears the next day Sunday Feb 2nd. Sears was open earlier and said they could get the part and after the experience the night before I decided to try them. When they took the car in the said it needed a control arm which the ball joint is attached to. They then asked if I want to see some things. First, they showed me the rear brakes rotators were rusty all over as if the pads never touched them. They said the pads were frozen to the caliper and I had not had any rear brakes. They said this was unsafe. An hour later they were lowering the car on the lift and showed me that both front struts were twisting in the mounts as the weight of the car came down on them. One was practically rotted through twisted in a circle and the other was moving and in bad shape. They said this was even more unsafe. Exactly what did I pay for and what did I get for my lost afternoon and evening, I spent $600 on tires and belts, I discovered later I paid for road insurance which I never buy but I was in a hurry and missed it. read more

This place I am on the fence about. My first experience was about a year ago when I asked to repair a tire with a nail in it. He looked and said it was too close to the tire wall and unsafe. Then tried to sell me Four new tires. I appreciate the safety concern but did not appreciate the tone. So I decided to get it new tires someplace else. Went back a few days ago because they were the only place around that had road force balancing. They were really nice and attentive. I saw others that seemed to be treated well and seem to ask for a specific person. Maybe they have changed their customer service attitudes due to having only negative reviews here and on other sites. You can see that they really try but I am not sure if it's in their personalities. It doesn't seem natural. I wouldn't do anything other than tires and oil changes here since I am not confident in their expertise, but I would go back for tire service. Bad thing is that they don't offer life time balancing that other places offer for the same price, good thing is that their price is reasonable and speed is pretty quick. read more

Due to the poor quality tires, I recently had to have a 3rd tire replaced by Firestone. I only went back because it was under warranty which meant I only had to pay $40 instead of $170. Although last time instead of $40 they charged $75....I know I won't be back for a 4th time since this is the 2 nd time they broke something on my truck! It now sounds like a piece of crap, it's been rattling, squeaking and making a rubbing noise that it wasn't making before!! I'm almost positive they purposely break stuff so you HAVE to go back and pay for them to fix it OR they have total clumsy idiots working there. Luckily my husband can fix it but it's inconvenient and not right that we have to pay for the parts!!! read more

I came in to replace the two front tires and was quoted a price online. When it came time to sign the work order that price was almost $160 more than I was quoted. When I mentioned this to Adam the employee he put his phone call on hold (yes he was talking to a customer on the phone at the same time he was waiting on me, very rude) just to tell me it included road hazard and the way overpriced alignment. I had him remove those items from the work order. If I wanted that work done to my vehicle I would have made those choices when I asked for the quote. It's a horrible practice to try to sneak these charges into the total hoping that the customer will not catch it. I was the first appointment of the day at 9am and still had to wait almost 40 minutes before they even looked at my vehicle. What is the point of scheduling an appointment if you still have to wait that long before the work is even started? While sitting there I overheard him discussing with another employee about how their goal was to get each invoice to $500. read more

I dropped Off my 97 wrangler to replace tire stud , do a radiator flush , battery check and replace lug nuts. they said it would take 2/12 hours so I dropped it off and waited for a call to pick it up no one called after 3 hours I called and this idiot Justin who answered the phone. He told me they couldn't replace tire stud , and I asked why.The kid talked so quietly couldn't hear what he said when I finally heard the reason was because of spacers In the tire well of jeep he said "You didn't know u had spacers on your jeep" treated me like I'm an Idiot no respect, then all they did was radiator flush and tire pressure thats it almost 200$! Seriously , they lost my jeeps business for good so long and good bye. read more

I had an unexpected flat tire right near the store. I pulled in and asked if they could put on my spare tire so I didn't have to call AAA and wait for roadside assistance. They took me in right away and Clayton waived the small fee. I was treated like gold. I didn't end up buying a tire there because mine were still under warranty from my dealership. But based on the service I will definitely be back! read more

I was sent here by Firestone management after 2 bad experiences at the Mansfield location, which failed to discover a nail in my tire despite two supposed inspections. Upon arrival for my appointment, I was angrily told by Tony that he couldn't help me because my tire pressure light was not on. Apparently the tire experts need to connect with a computer to service a damaged tire. After being schooled by the sage Tony on how a tire computer system works and "discussing" just looking at the tire- which I could identify and report that it measured 25 psi since I had checked it before bringing it in, EUREKA an imbedded nail was located!!!! NEVER EVER GO HERE!! OR ANY FIRESTONE FOR THAT MATTER! A tire store that takes three visits to find an imbedded nail ???? PLUS insulting and rude staff..... WORST PLACE EVER!!!! I read more

Takes too long for an oil change and tire rotation. 80 minutes and I was the first customer. They also suggest ridiculous major repairs which I didn't trust. As much as I don't like going to dealer, I'd rather go there than this scam garage. read more

DO NOT bring your car to Firestone in Attleboro, MA. I had my car sent in mid summer of 2022 to get two new front tires and a four wheel alignment. I then had to bring my car to Zees, an auto shop, for engine repairs. The man working on my car there had said that the alignment for the steering wheel was off and that I had to go back to Firestone (where I JUST had an alignment done two days prior). I brought my car back to Firestone where they realigned my steering wheel. Two months later, driving on normal road conditions, BOTH of my front tires blow out and start scraping on the pavement. I had to then get my car towed and all 4 tires replaced. I brought my car to a different auto shop (closer to home). The men there told me that the incident occurred due a faulty ball joint, which had been faulty for some time. However, this SHOULD have been noticed by my first two alignments from Firestone. I had gone to Firestone to talk to them about refunding my money, at least for the tires since I believed and other auto technicians believed that Firestone was incompetent since they completely overlooked the condition of my vehicle. The manager had said if I brought proof from the auto shop near where I live that this incident occurred, he would have no problem refunding my money. After showing him pictures of my tires, the manager ALSO said that these were "beyond bad" and he had never seen anything like it. He flat out told me that what happened to my tires was extremely dangerous. A week later, I bring receipts to show him, and he argues saying he can't refund my money since his technician is "A rated and has never made a mistake". I was appalled and truly disgusted by his behavior towards me. His blatant disregard for my safety and for his technician's mistake was outrageous. I was only lucky that my tires blew out on a back road because if I was on the highway, I would have been killed. If you care about your safety whatsoever, DO NOT come here for your car needs. The men working on your car do not care, they are only there to collect a pay check and only do the absolute bare minimum so they don't get fired. Town Fair Tire in Plainville, MA is an excellent alternative to Firestone. I have been to Town Fair Tire for many years and never had an issue, (I went to Firestone this time since TFT is closed on Sundays). I will never be returning to Firestone. They will take advantage, lie, disrespect you, and cannot be trusted as safety should ALWAYS be priority for their customers. read more

Save yourself the time and frustration and go somewhere else. I have come here in the past and been treated rudely and walked out, but I was forced to come in on a Sunday for a tire replacement. they are NEVER done on time, 4 hours I left my car and it still wasn't done. Careless management and workers sitting on their phone with a full waiting room. Better off waiting to go to a local privately owned place read more

Give this place no stars if I could, the man at the front desk I believe his name was Dave will try and sell you on everything no matter how high your bill is it seems as if he's trying to sell you things for his own personal benefit. When I came in all I saw was dollar signs in his eyes stay away from this place as much as you can there's other shops that will be upfront and honest with you and won't want to take every penny you have. read more