Called up a few spots but this location was honest, fair, and transparent - Helped me get a new set of wheels rather quickly and made the process more enjoyable! read more

If you want to wait 4 hours for an alignment go here. The 4 hour wait was complimented by the employees vaping at the register. read more

Firestone Complete Auto Care - Tires Near Me - Amherst, New York

I've liked going to Firestone in the past. But my last tire purchase will be my last with them. After only getting 14k miles on Firestone 65k tires, with no pro discount offered for another set. Never again. One tire was a little off, but the other one perfect. $350 for not even a year of wear On a pair of tires. read more

Had a noon appointment for inspection, oil change and likely 2 new tires. There were 3 cars in the lot. When I returned at 1:30 my car hadn't budged from where I parked it. The smirking cashier had a "stuff happens in this business...get over it" attitude. I understand that delays can happen, but would it have been so hard for one of the other employees to CALL ME and tell me there was a delay? Is that how you treat a repeat customer? I'm going to avoid this place from now on, and you should to. UPDATE: I went to Delta Sonic just a mile up the road the next morning. I dropped the car off at 8:20, went across the road to Wegmans for a coffee and bagel, and received a call at 9:20 that my car was ready for pickup. Nice. In the mean time Firestone "owner" responded to my initial review with the usual "email me with more details". There are no more details...and I won't go back to that shop again...there are far too many other places to go where they treat customers courteously and respectfully. read more

Oliver Stone is supposed to be directing this review but HE HASN'T SHOWN UP YET. BEEN WAITING WEEKS. Time to Fire Stone. Pretty famous and expensive tire store located all over the country and one of the most trusted names in tires. But at these prices the only thing I trust them for is to bore a huge hole in my wallet. Yes they make good tires but I can name some better ones which I can get for better prices at other places. I've had my tires switched here a couple of times - the most recent time because it was my only real option because this is where I got towed and I didn't know any better. I since found some great cheap garages that will get me the best of the best at cheaper prices. But these guys were here when I needed them and I appreciate that. And friendly enough. read more

Firestone Complete Auto Care - Fire and brimstone - Tires Near Me - Amherst, New York

Came here when the other place took too long. Super nice guy here too. Much larger space. Larger waiting area but with the same 6 waiting chairs. Fairly comfortable and the tv wasn't blaring. They identified the problem and took care of it. Super polite. Very easy. read more

I first came here years ago because I was broke and needed tires and this place had an interest free credit card. Since then I've been coming back here for small things like oil changes and inspections. No complaints. They don't try to sell me things I don't want when I have the small stuff done. Also the waiting area is clean and decent. The wait is a bit long. Last time 40 mins for the inspection with an appointment. I kind if expect the wait so it doesn't really annoy me much. read more

Firestone Complete Auto Care - Tires Near Me - Amherst, New York

If I could give zero stars I would. Scheduled an Appointment a week in advance for a alignment. Showed up to my appointment just for a employee to tell me they don't care that I have a appointment and that they are busy and won't take me In. So I ask can I reschedule for a better time and they said never is a good time. Taking my business else where. Hope your business fails buddy. read more

I usually do my tire business with les schwab but I have left the west coast. On my trip across the county I needed new tires so I went to Firestone in Texas and it was great! So when my tire popped here in Buffalo I decided to go back because I had a warranty. The first person I talked to was kind and awesome so I was looking forward to my visit. I went in for a tire change and pressure check. I was there for TWO HOURS. When I asked about time left, they quickly changed the tire over for me and sent me on my way. Two days later my light came on and my tire was bulging. I came back to get it fixed and it went in right away. The fellow brought me into the shop to tell me that the tire was in fact not bulging and that the tire pressure in my three others tires were low. ---they said pressure check was apart of my last visit-- As I was leaving he made sure to tell me that "if the light comes on again it's not necessarily their fault but it would be a faulty light" Right, they could have just fixed the problem to begin with and we wouldn't be there three days later talking down to me ? Rumor has it that the transit location is the best in the City.. read more

Roland was so helpful when I needed my tire plugged. I came earlier in the day and someone said they could do it later, I came later and that guy had left and Roland squeezed me in right before they closed! He was a king. read more

Terrible Terrible Terrible. Carless group of mechanics. Ive had an issue of my driver side tire leaning inward. I set a 4pm appointment for an alignment, mount and balance of new tires. They called me at 6pm stating they could not do the alignment because of my leveling kit and that my camber and caster bolt was "frozen". Tires still on the truck 2 hours after the appointment. They close at 7 so they put off working my truck for 2 hours and do not do the work. Half a***d. I show up with 0 knowledge on this as i'm not a mechanic and have the frozen bolt explained. I said okay and paid for the new tire mount/balance and took it home. They couldn't do the alignment due to the "frozen bolt" and they stated my 2" leveling kit is not something they normally do. It's a southern truck. I bought the lifetime alignment in Tennessee at a local firestone. It's not my fault you're southern locations do 2" alignments and you don't, so to the older gentleman who was upset about that, don't talk to your customers with pity. anyways, they mounted and balanced the new tires. Nice, but they kept my valve caps. did not place the old tires in the truck as i had told them i wanted them. So already the worst start. A day goes buy and i buy a new camber kit and lifted my truck at home to do it myself. What do you know, both of my ball joints are destroyed. Call the shop and was told "i shook the tires and there was 0 play" okay we'll either your lying or you installed something incorrect to cause the ball joint to snap within the next 24hours. I go buy new control arms and begin to take everything apart. THE camber and caster bolt came off with 2 WRENCHES. minimal effort. Frozen bolt my a** they just put off working on my truck until the last hour and wanted to go home. Bunch of ignorant and lazy people in this shop. Joe was my mechanic. I paid $20 for an inspection. Mechanic game me 0 input on the rest of the inspection beyond frozen bolts and there was 0 paperwork stating what was found in the inspection. I'll never come to this shop or any firestone that these team members show face at. It took me with 0 experience 3 hours to do this job whereas if they stated at my appointment time 4pm, they could have definitely done the job right. AGAIN, Terrible Terrible Terrible. read more

0 stars. Don't let this company take advantage of you. I went in to have my A/C recharged. They told me it would cost me over $1,0000.00 because I needed my condenser replaced. Quoted an additional $4,000.00 for other repairs they tried to convince me were urgent. Thank god I got a second opinion. Took to a local, independent mechanic and had A/C fixed for $100.00 and learned that the other repairs could be done for under $1,000.00 and could wait. Not sure if they're con-artists or imbeciles here; stay away at all costs, regardless. read more

I wish zero stars was an option. Was recommended to come here for my first ever inspection and made an appointment a week in advance. When I got there the guy told me he only had one tech and couldn't take me. I understood and he rescheduled me to the next day. I then came back the next day and was told I would have to wait 3 hours for an inspection because they were busy. I asked what the point was in scheduling appointments and the guy became immediately rude and said the service I need is at the bottom of the priority list and that I could try coming back next week. I said ok I'll just go somewhere else and he got more angry with me as I walked out of the store. Very poor and unwelcoming experience, not sure if other locations are as terrible as the Niagara Falls Boulevard one but I definitely will not be coming back to any store. read more

The best thing about snow is having good, quality snow tires on your vehicle. Well, I guess snow angels are kinda cool too... And what could compare to plowing a guy right in the mouth with a well-placed snow ball? One of my personal favs. Actually, the more I think about it, the more I realize I don't care for snow as much as I think I do, and would prefer to not make snow angels nor crack people in the teeth with snowballs and not have to buy snow tires altogether. With this being Buffalo, however, then nothing is better than having good, quality snow tires. Purchasing the Blizzak Tires from Firestone has proved to be one of the better investments I have made. I picked them up over 5 years ago, and I'm still able to get my snows and my all-season tires mounted and balanced for about $66 (down from over $95 for all four tires). Moreover, I've spent some time traveling to the Adirondack Region and lower Quebec Providence in the winter months and hardly noticed the inches of snow on the ground during my travels. The $66 deal I spoke of is honored at all Firestone locations. So, no need to go out of your way and stay loyal to one location when you can go to many. Also, the customer service is pretty good as well. My most recent drop in for my appointment at the location at Niagara Falls Blvd and Sheridan Drive had my car finished in under an hour and the staff was great. Don't wait for the snow to hit to realize that it sucks driving your car in the weather. Stop in Firestone and pick up some Blizzak Tires before you regret it. Now, if only Firestone could install a mechanism on your car that automatically shovels your driveway for you and makes you a great cup of peppermint mocha cappuccino before you rise in the morning then winters in Buffalo wouldn't be half bad. read more

Firestone Complete Auto Care - Tires Near Me - Amherst, New York

Lifetime alignment has to be the biggest scam this place is running. I scheduled an appointment for an alignment and an employee (wish I remembered his name) called and said I had to bring the car in at 7am and leave it for the day because it was the busy time of year...ok fine so I rearranged my schedule and dropped the car off first thing. As I was getting back out there to get my car at 5pm I get a call that they weren't able to work on the car even though I had an appointment and was the first car there. When I get there, the worker claims they don't give appointments and I should come back when im ready. Umm I was ready this day at the appointment time YOU made me take and gave you the car for 10 hours?! Clearly they didn't prioritize my car because they already got my money.'will not be going back and neither should you. read more

got an alignment done in April, had the car for not even two weeks before I took it to fire stone, car came with no issues whatsoever, I got my alignment done and my car has had problems since then, which in turn has steered me away from putting my car in any shop and I've had to learn to fix things myself. how is it that I took my car in making no noise and weeks later it's making every noise in the book, I do not recommend, I was even gonna take it to another location and have it diagnosed but they said my appt didn't show in the system even though I had the confirmation and they would not see me I made another appointment but for the price of just having it looked at I spent on a part I needed and fixed it myself read more

Explain your rating to others I have had my car inspected several times at this service location....many times have been perfectly satisfied..the last couple of years they keep wanting to replace the wind shied wipers when I know they are not needed or worn...... they tried to tell me again the wipers were worn over the winter...this last time I told them prior to bringing the car in that I did not need wind shied wipers....they were trying to insist that they wear & rust over the winter.....I am a senior citizen & do very little driving during the winter so the car remains in the garage....so they did not replace but when I got home I realized 2 pair of sunglasses were missing...doubtful I will return here next year.... amherst, ny 14226 read more

Came in for an oil change after seeing coupon and talking to a "Jason". Real nice guy who talked car repair with a novice like me. However the black fella I was made to deal with for the most of my transaction seemed pissed for the pleasure, berated my old car ever so passive aggressively and was the exact opposite of what anyone would want in a customer service position. read more

I am sorry to say that Firestone has lost a customer for life. I thought that this place was great last time I had work done on my car. This time was the complete opposite. BEWARE of the $9.99 Car Care Package. I had problems with a wobble on my steering wheel and felt the tires were off. They identified the problem as a busted belt in one of my front tires. They also said I needed to replace at least 3 of my tires immediately. I knew I had to replace at least 2. But then they went on with scare tactics that my tie-rods were loose and suspension arm is going, blah blah blah... about $1200 additional dollars of work. Can you believe they don't stock tires? I thought "tires" is what Firestone is known for. They did not have any tires for my GM vehicle, which were being advertised, on hand. So, I paid the $10 and got the heck out of there. So glad I did. God was looking out for me today. I went to Dunn Tire and they assured me I only needed 2 new tires and that nothing was wrong with my tie-rods or suspension. I asked them to PLEASE double-check. They were shocked that Firestone gave me the foul advice. And they did not charge me a $9.99 fee to check either. Will never return to Firestone. read more

Terribly bad habits of gravy work. They are excellent at fixing repairs that you as a customer come in knowing are needed, but "gravy work" in the form of recommending various expensive other "repairs" that sent needed or come way overpriced. $235 for two rear brake pads and $477 for a new alternator? Gotta be kidding me. These are repairs that can be done yourself for cost of parts or at a cheaper but still quality non -franchise auto shop. Firestone makes good tires but it's not worth it with the pressure to pay for more miscellaneous repairs to boost their payout. Hard to trust them when they continue to pressure customers into purchasing more than they came in for. read more

I never had any problems with services from this Firestone. I had my tires replaced, my battery replaced, and other smaller jobs done. Make sure to check online for coupons. I trust this place and the work. I recently had to have something replaced. One of the guys brought me to the garage to look under my car so I can see what the problem was. I felt well informed and am happy with how thorough the mechanic was in his explanation. read more

First time getting anything done from Firestone. Spoke to Bob on the phone very helpful and same with Greg once I was there. The managed to get me in line without too much of a wait. All work done perfectly and quick. Professional and courteous service. Def a recommendation and will come back whenever I need tires replaced again! read more

Don't not go to any FireStone in buffalo, their service was awful, I went there with my car, they replace my car parts that suppose to be new to the older one, and they told you you have to fix it, they just want to make money and take you car parts away, and you are stuck with it. Not coming to this place ever again, I hope no one will be like me anymore. read more

The place has good tire prices and base inspection fee, but that's about it. This place just wants money and will charge super high fees for work that should be less expensive or is unnecessary. They also don't honor appointment times and force you to wait an hour or more before they even bring your car into the garage when you do make an appointment. I recommend Mr. Tire over Firestone any day. read more

Update,they tried to charge me over 120.00 to swap winter for summer tires.It was 88.00 in November to swap summer for winter.Left called AAA car care,89.00 bucks.Went back into store clerk says"I got it down to 102.00,I said I wanted 88.00 he said no can do.The lost that money and the money I was going to pay for a oil change. read more

What a bunch of ass*****!! I will never go back to this place EVER! Over priced and literally try and find the smallest things so your car won't pass inspection! My car isnt Even 3 years and They wanted over 800$ To fix a bunch of ridiculous things.. and said my only option was setting up a credit card! HELL NO WHAT A RIP OFF! Not only that but the man helping me was horribly rude and almost seemed pissed off when I said just fail my car I'm not paying over 800$ ! This place is a joke and they are scammers and I am so horribly disgusted by them. Don't ever go here it's disgusting and the workers are trash read more

Still waiting on Refund from ovr 2 months ago ! They didn't fix car right, overcharged me and refused to give my money back . CROOKS PERIOD

Not all Firestone locations are the same. This location run by Joe and his team is the best! I had a new set of tires put on in Texas and drove to buffalo where I developed a slow leak. Joe was detailed and thorough to fix my problem ( switched out the tpms kit, sealed the bead, replaced new tire under warranty) and had me on my way home for Christmas with minimal delay. Very courteous service and he only had me in-time to be home for Christmas as objective. Wow! read more

I'm a college student away from home and my tire pressure was low. They helped me out and were very kind and explained everything to me and what I should do in the future. I appreciated their help so much! read more

Firestone has become my "go to" place for my car over the last couple years. I ended up coming to Firestone a couple years ago when I had an urgent leak in my tire and couldn't get in elsewhere for hours and/or days. (I have been coming back ever since.) Firestone took me right in and was able to quickly assist with the problem. The service was excellent! The place is kept very clean and the atmosphere is welcoming and inviting. They have been honest and sincere and I trust them with my cadillac. They also have some pretty awesome specials frequently so if your looking to save a few bucks be sure to look into that before heading to firestone. Overall I give them 5 stars! Thank you Firestone for your services! Firestone has become my "go to" place for my car over the last couple years. I ended up coming to Firestone a couple years ago when I had an urgent leak in my tire and couldn't get in elsewhere for hours and/or days. (I have been coming back ever since.) Firestone took me right in and was able to quickly assist with the problem. The service was excellent! The place is kept very clean and the atmosphere is welcoming and inviting. They have been honest and sincere and I trust them with my cadillac. They also have some pretty awesome specials frequently so if your looking to save a few bucks be sure to look into that before heading to firestone. Overall I give them 5 stars! Thank you Firestone for your services! read more

The wait is ridiculous for just an oil change and I had an appointment. Additionally, they charged me for an oil filter that I did not agree to. read more

Went in for a oil change and Tire rotation and service was excellent! They were very busy and I did not have an appointment so I was very surprised when the guy told me he could get me in and it would only take around 45 minutes. I would recommend this Firestone to everyone! Thanks! read more

I love this place. They are reasonable and honest. I take all three cars to them. It's always best to go in on a weekday, weekends are very busy. Good thing if you're waiting they have tv and wifi' read more

A couple of months ago I went to get my tires changed at the Niagara Falls Blvd location and they put the wrong tire size on my car. I found out this out later through a mechanic friend who looked at my car. When I went to go get this problem corrected and I mentioned the problem to an employee Jason, he glared at me and asked me if I had ever made mistakes in my life. He than became argumentative and hostile. I eventually let it go and tried to be civil when I came back to pick my car up. However, Jason refused to acknowledge me when I greeted him and asked if my car was done yet. He eventually went and got my key and then threw it down on the counter aggressively. I thought maybe I had called him by the wrong name earlier when he did not acknowledge me, but when I asked him for it he nastily replied "You just said my name didn't you?". I have been going to this Firestone for years but today I swore I would never come back so long as this employee works here. The customer service I had today was like nothing else I have ever experienced. read more

This is a garage that you definitely need to avoid by any means. For NY state inspection, this Firestone will fail your car such as window shield blades and ask you to have those fixed there. Even if you change the blades right away by yourself, they will charge another fee on top of the NY mandate fee. For a standard oil change, they will tell you a $20+ quote, then when you pay for that, you would find several more small charges you do not recognize that would add up to a total cost close to $40. Oh well What a shame of Firestone! The clerks are very rude anyway. read more

My first time here very pleased excellen work I will be back Greg and Bob your the best!!!!