Professional family company. Good communication and follow through. Showed up as promised and…read morecompleted the installation of the dishwasher. Tested the operation before the project was complete

I suspect a filter that needs to be cleaned or even changed. The technician stated he could come…read moreout and fix the leak on a washing machine, but would not come out if the washer was not currently leaking. What's going on in today's world? Can't anyone troubleshoot a problem. Is there no routine maintenance technician within the Southern New Hampshire area. Is this just a plumbing problem. No, it's a intermittent leaking problem.

We received a brand new oven from Barons Appliance that does not heat. Reliable appliance service…read morewas the service company contracted through Barons to service our malfunctioning oven. I called on Tuesday the 26th and was told a technician wouldn't be available until that Friday, the 29th. Not a big deal as I was happy to have it hopefully resolved by the end of the week. Technician diagnoses the issue on Friday, but the part that needs replaced needed to be ordered. We were then told it would be 2 weeks until they would come back. I received the replacement part today (1 week after the appointment) and attempted to move up my appointment (via phone), as the technician isn't scheduled to return until next Friday. Service rep on the phone seemed disinterested and was told I'd be placed on the "cancellation list" but there was nothing currently available. The lack of a sense of urgency from this company has been frustrating. The turnaround time (almost 3 weeks without a working oven) has been far longer than I was expecting. I would not recommend using Reliable Appliance Service. The only thing reliable about them thus far has been their lackluster customer service.

Just wanted to add my two cents about Barons and this service. I'm having all the same issues…read more Parts I expected to be covered weren't. When I have a legit problem with a dryer trying to get Reliable to show up, as they are the tech that services the warranty, is near impossible. They were supposed to show up today, but the technician had an emergency and now I'm waiting to see when they can reschedule. it had been over a month since the guy looked at my dryer and said they needed to order parts. Never ordering from Baron's again, and I would not recommend this place to anybody. Reliable they are NOT!

Micro wave was just over warranty but they replaced it with new one an even covered installation…read moreThe delivery guys were great Cleaned up everything Will always shop at Barons

I posted a negative review on this company and did hear back from the owner Dave. So this is for…read morehim, His note to me, "Thank you for taking the time to give us your valuable feedback. We sincerely apologize for your experience and the lack of communication through our warranty and service company. Please feel free to reach out to Charlene, Store Sales Manager in Nashua @ 603-854-6756. She would be happy to assist you and facilitate a service appointment on your behalf." I had spent 5-6 hours dealing with New Leaf, the alleged warranty company, then another few hours sending notes to Barons through their website with no replies. Finally got the above note after posting a negative review, HMM... Was just going to drop it but figured since I am a huge fan of buying local and from the smaller guys especially in NH I would may a few suggestions to help Dave at Barons Find a new warranty company or take responsibility for the warranty as your sales people state during the sales process " Barons takes care of all warranty issues themselves, we stand behind our products". Whomever is monitoring customer requests through your website needs to be retrained or replaced, maybe the system does too. As for my situation after wasting my time trying to work this through Barons and New leaf I gave up and bought the part from Bosh and will fix it myself when it arrives. My time spent is worth much more than the policy cost and probably as much as I paid for the high end dishwasher. Interestingly my washing machine went during this debacle with Barons and New leaf. Normally that would be a guaranteed sale for Barons but I went to Home depot instead. Last item, I noticed when doing this post several negative reviews here, all are related to service, maybe something you should consider looking into personally

I recently purchased a Kenmore Elite French Door refrigerator from A&K Appliance. Overall, the unit…read morewas clean, well-maintained, and functioning properly at the time of purchase. The original fridge I picked out was replaced by this Kenmore. A&K Appliance noticed the malfunction with original fridge and informed me on day of delivery. Kelvin swapped unit out for the Kenmore Elite. The only drawback was that the top freezer shelf/bin was missing. I was not notified of it missing until the fridge was delivered. However, Kelvin did say he would provide one when it was available. While it does not impact the refrigerator's operation, it is essential to store my freezer items properly. I am eagerly awaiting when he is able to deliver the shelf/bin. Despite the missing freezer bin, I am satisfied with the purchase and would highly recommend this store to customers seeking dependable second-hand appliances. Price points are spot on for the Appliances he sells. They even took away my old fridge at time of delivery.

Wrote me an order on Saturday to drop of a used dryer and a used washer on Monday. Ghosted for over…read morea week. Finally got ahold of him again, told me he needed to order a part for the dryer. I told him I was still interested, and he said he'd order the part and let me know. Ghosted again for over another week. Still waiting. . .

When my 13 year old upright freezer failed to keep food frozen one day, I tried a few local service…read moreshops. One shop had closed but recommended Ed's Appliance Service, where the technician had over 40 years experience. He was able to visit the next day. The GE service shop said I would have to wait about 4 days. In the meantime, I was able to move the food to other people's freezers. Ed said the compressor was probably starting to fail due to age and it would be too expensive to repair. It also looked like there might be ice blockage. He told me to unplug it and leave it open for a few days. After I powered it back up and put some cups of water on each shelf, in a little over a day every cup was frozen. So can start using it again. Yay! In the meantime I purchased a new unit, which took a a bit of research and phone calling. It seemed that many people freaked out when the Wuhan Virus hit and bought up all the refrigerators and freezers. They were probably afraid of shopping and bought new units so they could maybe hoard food and limit their trips to the stores. None of the big box stores had anything in stock. The sales rep. at Baron's Appliances in Concord listed the Frigidaire unit I wanted, but he said the manufacturers were quoting end of August delivery dates! That was the only store that offered to help me out. So here is hoping my old freezer holds out until then.

From the owner: I Have been in business for over 40 years. Good and reliable service. read more

Glenn had just what we needed! With a motto of "be kinder than necessary" he really helped us out…read more Highly recommend!

I did a google search on appliance repair in the Manchester area and Glenn's Appliance was in the…read moresearch. I have an LG washer and he told me on the phone that they do not service LG. First suggestion, please list certain brands on your repair page that you do not fix. It would have saved both of us time. So, I ask for a recommendation for a business in the area who repairs LG. (As a side note, I operate a small mom & pop operation and if I cannot help a customer, I will tell them where they can find what they need. I find that this helpfulness brings them back to me.) The guy on the phone tells me that "No one does. LG's are very tough to work on and their parts are hard to find." It turns out that that was an outright lie. I called "Mr. Appliance" next. They informed me that they could help. They even emailed me a confirmation of the appointment and included a photo of their technician so that I would know beforehand who would be in my home. They sent a guy out to my house, he listened to my machine and then diagnosed it and had it fixed in just about 20 minutes. They accepted cash/checks/credit cards right on the spot. They then proceeded to email me a receipt and one day later, another email to thank me again and check on how the washing machine was. Because in this on particular instance Glen's chose not to help in any capacity, I would never personally purchase anything from them and I will continue to let others know how unprofessional that business is. Choose Mr. Appliance; I did. http://www.mrappliance.com/services/residential/

When you call and leave 3 messages requesting service and dont get a call back. Not a good way to…read morerun a business

Great service. Arrived when he said he would. Took more time to remove the 20 or so screws from our…read moregas range. Turned out to be a simple repair. Charged me for the service call and 15 minutes of time. Great guy.

Tom came as quickly as he could given this heatwave. Ours was just the dryer heating element died…read more He was wonderful and thorough! The vent which was long, had not been cleaned for years and FULL OF dogs fur!! Full. He had to return a few days later to deep clean the duct all the way! Now the dryer works like a dream. I would highly recommend Brennan and MacKay appliance services

Just needed a silly little part for my dryer, they had it ata better price than online and I could…read moredrive there and pick it up. Wonderful customer service & selection!

John was pleasant and responded quickly from my call. He repaired my fridge and I was surprised the…read morebill was reasonable. I would definitely call him again for any of my appliance repairs.

I highly recommend you hire John for all of your appliance servicing needs. He is friendly,…read moreresponsive, and will diagnose and repair your appliance expeditiously. John recently took care of a very tricky LED lighting issue I had with my refrigerator. I am highly satisfied with the result. He has five stars for a reason. So, feel confident, reaching out.

I cannot begin to say enough about Anthony, the owner. I had a broken Samsung dryer (out of…read morewarranty, of course), and he offered to come out on New Year's Day. For no extra charge. I said it wasn't an emergency so he offered to come the day after. But we all know how stressful it is to have a broken appliance, and he honestly managed to calm me down and put me in good spirits again with his friendly manner. I had confidence and trust in him before he even got here. But still... you never know what can happen, right? He called, as he said, before getting here, and his prices were totally upfront (and on his website). He was just delightful to have here, and I found everything about his service to be beyond professional, and WAY more than reasonably priced. He wouldn't have even charged extra for coming on a holiday! My dryer, through no fault of his, was beyond repair, and he was entirely up front about that. There was not one moment where he tried to woo me into paying for a new motherboard or such nonsense. Truly, Anthony is one of the few genuine, wonderful, warm souls out there. I adored him and his service right from the get go. While I hope I don't have to call him again for a repair (!), he is the only person I would call from now on. There are simply not enough nice things to say about Appliance Madness.

Our oven was making a terrible noise. We were hoping we didn't need to get a new one since ours was…read moreonly 6 years old. We were able to have it fixed at a reasonable price. I highly recommend!!