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    Fireplaces Plus

    4.5 (8 reviews)
    Open 10:00 am - 6:00 pm

    Services - Fireplaces Plus

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    I have done redo's of both my old traditional fireplaces with streamlined gas fireplaces and have been very satisfied with the results. Not only did they take out the old and replace it with the new but they also set me up with someone to install the stone work around the new.

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    Fireplaces Plus

    Fireplaces Plus

    (59 reviews)

    Very professional. Great service at a fair price. Fireplace products were very good. Would…read morerecommend them highly.

    They installed the fireplace into a chase on an outside wall without reinstalling missing…read moreinsulation as required by IL Energy Code (which requires the entire fireplace chase to be finished equivalent to the rest of the outside wall--i.e. insulation and drywall). In addition, a more-than-sufficiently-large hole was cut into the back of the chase for the vent, which to my recollection did not receive any insulation either. I didn't think much of it until winter hit--bringing serious cold air drafts, along with frosty ice build up on the front of the fireplace frame within the house. I have since learned the repeated ice build up and melting will lead to wood rot, mold and rusting of the fireplace. I sent a few emails to Neal (the owner) about the issue. He not only refused to discuss it, but is also trying to push the responsibility off on a handyman. That is, prior the fireplace install, Ithe overhang edge of the chase roof had to be removed so the outside gas vent would have more clearance. Due to Neal's high "day rate" for a few hours of work, I hired my own guy to remove the overhang. Neal also wanted the fireplace box removed to measure clearance inside the chase and he subsequently rec'd photos and measurements. Despite clear lack of insulation and drywall across the ceiling of the chase, he and his team never mentioned it, nor did they come prepared to satisfy that aspect per IL energy code. With exposed plywood and nails from the shake roof above, and torn drywall corners visible, they simply installed the fireplace box, leaving the entire ceiling of the chase without insulation or drywall. I'm not the fireplace expert; I relied on him and his team--just as they directed that the overhang on the outside should be removed. Just as they directed to clear out the old fireplace box so they could measure. Yet...no mention of energy codes or insulating the chase. It would certainly be incumbent on a company claiming to be professional fireplace installers to address this one way or another, vs simply ignoring it. No wonder this company requires deposits upfront followed by immediate payment in full. I have also since learned they have held onto my credit card info (more than a year and half later) and charged a service fee without my authorization ($257.50 to change a few double A batteries instead of mentioning "there are batteries, did you check them?" when I called to say the fireplace wasn't turning on). Certainly leaves the customer feeling taken advantage of. Very bad experiences all around with Fireplaces Plus. UPDATE: He threatening me with a lawsuit unless I remove my review. My review is honest and accurate. I wonder how often other unhappy customers have felt intimidated enough by his lawsuit threat to remove their negative reviews...?

    Fireplaces Plus - fireplace - Updated May 2026

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