Best customer service over the phone I have encountered in 20 years. looking for a part, not sure what I needed. Not only did she tell me exactly what i needed, but where to purchase it. I was overwhelmed. !0 minutes later, phone rang. She actually called me back with a exact part number. Firelands plumbing has made a new customer today. Thank you, Hal Miles read more

They were paid in full by my house insurance to fix a broken pipe and replace hot water heater. We were given time frame of 1-4 for him to come look at the damage and he showed up after 5. It was February and we had no heat so we sat there in the cold and waited for him for over 4 hours! He kept putting us off and Yvonne told my husband he was pestering her because he was trying to get updates since keeping us in the loop was nonexistent. He said he would be there by 4 one day. Showed up after 6. We had an electrical fire and they decided not to install water heater. I let them know when electricity was back on and we set up a window of 1-3. Electric was on by 1. Again they decided not to do it. Then they tried to bill us $720 for lost time due to all our cancellations. We rescheduled once, the rest was on them. Very poor customer service! And they threatened to leave water heater outside my house if we did not pay the $720! Didn't pay it and warning everyone of poor service!!! read more

DO NOT!!! DO NOT CALL THIS COMPANY!!! Brian Hockenberry DOES NOT stand behind any of their work! They will talk you in to more work than needs done charge you thousands and even though he gives warrantee with the work he WILL NOT even show up to look at it or stand behind it!!! HE IS A SCAMMER! read more

Sat on hold for ten minutes (w awful music in background)- phone starts ringing three minutes later no response. That is horrible customer non-service! Or nonsense. Frustrating. read more

Firelands Plumbing - Wasted time. - Plumbing Near Me - Sandusky, Ohio

Had a flooding issue in August 2023. They said they could fix it, save the wall in my basement, and guarantee it would never leak again. What was supposed to take 4-5 days, actually took 5 weeks and cost 150% of their estimate at just over $30,000. They hit my house with their equipment, busted a window, the replacement is leaking, there is still water coming in. The job looks shoddy and unprofessional. I'm not at all happy with the service, the pricing, or the work performed. read more

5/21/2022 These people caused me real big problems. They waited weeks to come to fix a broken water line, that I needed for spraying my crops. When the plumber did show up, though I gave him detailed instructions where the line was which was above ground and easy to see, he texted that he couldn't find it. I immediately tried to contact him to direct him to it but he gave me the answering service for a return number so it was impossible to reach him directly. He reported the next day that he couldn't find the address and I wouldn't return his call. I asked the office why he didn't ask me to return the call on his cell phone while he was there, and they said he didn't want to give out his cell phone. Now they said I have to wait weeks for him to come again. These people are extraordinarily passive aggressive and will make sure you're job never gets done. read more

Recently, the different numbers for this company are connect to a service that does not have a mailbox set up. After trying to get work done in March and having a credit card charged a lot of money, I wanted to discuss the charges with the owner. I did get through to the office 3-4 different times after lots of phones calls. I was told each time that the owner would call me back but he NEVER did! I am sooooo disappointed in this company. This is not the way a business should run! read more

This company has lots of problems. My daughter used them for a blocked drain. Ended up costing her over 2,000$! They walked through her house with dirty nasty boots, and dumped a pile of waste in her backyard. They would not even honor a coupon that they sent in the mail! Beware. read more

Emergency broken sump pump. They came out same day. Great customer service. Excellent job! Very professional! Would definitely call them again read more

Stay away from this company. Firelands Plumbing has big communication issues. Someone came out on 4-4-19 and spoke with my husband regarding an estimate for a gas line for a pool heater. He said he would email an estimate in the next week. My husband called there exactly one week later on 4-11-19 and was told they could not find the work order. Hmmm.... it was Dane who was at our home. That's okay, we will be going with Gilbert Plumbing who has always taken care of our heating and plumbing needs. Within five minutes of posting this, Dane calms me. I politely told him that we would no longer be needing his services we chose elsewhere. He asked if he could ask what they were charging. I told him that it was none of his business and have a nice day. read more

I had some huge issues in a summer cottage in late June. Called them on Monday, they showed up on Tuesday to assess the issue, performed 90% of the issues on Wednesday. They left me with running water until they finished the job on Friday. I think Rob and Dane worked on the cottage. Seriously consider them when looking for a plumber. read more

Professional, knowledgable and quick. The first time I used their service was in the winter. Had a leaking drain. They did a great job and the price was fair for the work performed. The second time was yesterday. They came out to replace an outside spigot. My appt was for between 12-2 and they showed up about 7:30 pm. They did call and explain they were running late and I said that was ok. Even agreed we could reschedule If necessary because the faucet wasn't hampering any other water usage in the house and I had shut off the well pump so it wouldn't continue to leak. It's used only for outdoor watering and only goes to this one spigot. They charged me $425.00. I was in shock. I should have refused and found someone else but after waiting all day I was tired and felt bad telling these tired boys they wasted a trip. My mistake. The job took less then an hour and used 35.00 in parts. I feel sick that I just got taken like that. To top it off, I found out today that the spigot isn't even tight against the wall. They told me it was 'just a tiny bit lose'. Wrong. It's only held in with one screw! Before this second call I would have highly recommended them. Now I cannot. That was just highway robbery. Very disappointed. read more

If you are a home owner who is reading these reviews to find the best plumber in the tri-county area, you found him. Brian Hockenberry and his company, Firelands Plumbing, are the best. Brian will tell you that Firelands Plumbing is not the cheapest or the most expensive. That is true. But what they are is the most affordable. The reason for that is that they do the job once, and they do it correctly, so you only have to pay for it once. Other plumbers I have used don't do the job correctly, can't do the job because it's too challenging and they don't have the equipment, or won't return my calls when something breaks or leaks. Firelands Plumbing is the opposite of that. I bought a fixer-upper a few years ago and little did I know it needed entirely repiped and it needed the sewer line replaced because the old clay pipe had been shattered by a huge tree. I am so glad I chose Firelands to help fix my fixer-upper. Brian and his team have always responded immediately to calls and messages; they come out the same day or next morning; they have decades of experience and the best equipment to diagnose and fix any problem. In particular this company succeeds because of the person at its helm. Brian Hockenberry is the model of ethical business management. When he is on the job site, it raises the caliber of the rest of the group. He is smart, efficient, fair, honest, and confident in his expertise. And not for nothing, he is very sweet to my pug dog and that means a lot to me! Pretty much anything a person could possibly need done to a home's plumbing, I needed. I'm so glad that Brian and Firelands Plumbing were there to get everything fixed correctly. Thanks, Brian! read more